What agent could do to change your mind?

Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).

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What agent could do to change your mind?

Listened to me and understood my very reasonable request without arrogance or laying blame on everyone else.

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What agent could do to change your mind?

Re-examine the word "Professionalism"

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What agent could do to change your mind?

Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of ‚£150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If you¢â‚¬â„¢d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didn¢â‚¬â„¢t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... don¢â‚¬â„¢t just take my word for it, read the reviews, they speak for themselves.

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What agent could do to change your mind?

- Delivered on the agreed services - Improve communication within the company, between branch, management and billing - Train staff on escelation process, to be competent to deal with and reply to customer requests

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What agent could do to change your mind?

a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DO

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What agent could do to change your mind?

Been honest, communicated quickly and expressed sympathy.

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What agent could do to change your mind?

Nothing

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What agent could do to change your mind?

This agency lack professionalism and doesn't do their job. i wonder if they understand what their job is....

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