“I used FJL to rent a property in the Bow ......”
1 Star Review
Jan 28,2012
By:
'Unhappy'
Jan 28,2012
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode:
10
people found
this helpful
I used FJL to rent a property in the Bow Road area of London. The agents in the Bow Road were very pushy, but this seems to be the trend for estate agents. Anyway, after agreeing to move into a property we paid the huge ...
read full review
What agent could do to change your mind?
The agent was dishonest to both myself and the landlord throughout the process, trying to charge both myself and the landlord for services and repairs which weren't undertaken. An absolute disgrace.
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“I am renting my properties with Felicity J Lord, Clerkenwell ......”
5 Star Review
Jan 14,2012
By:
'Ismail'
Jan 14,2012
Branch: London, Ground Floor67-71 Goswell Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: London, Ground Floor67-71 Goswell Road
Lettings (as a Landlord)
Postcode:
3
people found
this helpful
I am renting my properties with Felicity J Lord, Clerkenwell Branch. I must say Jamal Gormati and his team having very professional approach towards customers. Their service is great; with them, my flats are never empty even a day. I also bought a flat from ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“Really excellent service - so helpful all the way through ......”
5 Star Review
Dec 12,2011
By:
'Celine'
Dec 12,2011
Branch: London, 27 Greenwich Street South
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: London, 27 Greenwich Street South
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
Really excellent service - so helpful all the way through the process. Would definitely recommend!...
read full review
6
people found
this helpful
Was this helpful?
Yes
“Sold our flat using them in November. Horrible experience. Combination ......”
1 Star Review
Dec 05,2011
By:
'Disgusted'
Dec 05,2011
Branch: London, 12-14 Dock Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Branch: London, 12-14 Dock Street
Sales (as a Vendor)
Postcode:
11
people found
this helpful
Sold our flat using them in November. Horrible experience. Combination of incompetence and lies. Unpleasant manuipulative people I am sorry I paid money to. Do not use them...
read full review
What agent could do to change your mind?
Not lied to me. Not being incompetent
Attached Filesnbsp;
11
people found
this helpful
Was this helpful?
Yes
“How to sum up:pressure,mice and showering at work. ......”
1 Star Review
Dec 03,2011
By:
'leycns'
Dec 03,2011
Branch: London, 12-14 Dock Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 12-14 Dock Street
Lettings (as a Tenant)
Postcode:
9
people found
this helpful
How to sum up:pressure,mice and showering at work. I completely concur with the previous comments on the pressure asserted and then the subsequent radio silence once moved in. The mice was a massive issue for all the tenants in my block and they ...
read full review
What agent could do to change your mind?
Not do the listed above
Attached Filesnbsp;
9
people found
this helpful
Was this helpful?
Yes
“They charge staggering fees!! They were not up front about ......”
1 Star Review
Dec 01,2011
By:
'gowger'
Dec 01,2011
Branch: London, 310 Mare Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 310 Mare Street
Lettings (Prospective customer)
Postcode:
8
people found
this helpful
They charge staggering fees!! They were not up front about them at all and despite my asking them several times if there were any fees I should know about they only drop the bomb at the last minute when we are desperate to move in.
600 ...
read full review
What agent could do to change your mind?
Not charge such insane fees, and being transparent about them from the outset.
Attached Filesnbsp;
8
people found
this helpful
Was this helpful?
Yes
“We are tenants in a property that was originally managed ......”
1 Star Review
Nov 06,2011
By:
'Dibble'
Nov 06,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
We are tenants in a property that was originally managed by an independent estate agents (Brooks) on Stoke Newington Church Street. They were brilliant - really personal service and would fix any problem within a day or two. However,sadly Brooks was taken over by ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“I have been living in one of their flats since ......”
1 Star Review
Nov 03,2011
By:
'PD'
Nov 03,2011
Branch: London, 12-14 Dock Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 12-14 Dock Street
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
I have been living in one of their flats since February 2011 (10 months already). The flat looked lovely, but when problems resurfaced, the agency didn't do anything to fix them. Along with basic things such as a light and the door lock that stayed broken for ...
read full review
What agent could do to change your mind?
FJLord could have kept me as a client if they had been more responsive to my complaints and fixed the very basic problems in the flat.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
“One star is generous. These are without doubt the worst ......”
1 Star Review
Oct 11,2011
By:
'Taz+Pete'
Oct 11,2011
Branch: London, 12-14 Dock Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 12-14 Dock Street
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
One star is generous. These are without doubt the worst letting agents we have dealt with in London. Rude, when they can be bothered to respond - which is barely at all. We had to get an entire block of flats to complain simultaneously before ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“One of the worst estate agents we have dealt with. ......”
1 Star Review
Oct 08,2011
By:
'Anon'
Oct 08,2011
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode:
8
people found
this helpful
One of the worst estate agents we have dealt with. Initially on renting the property we had no problems, but particular staff were difficult when we had to deal with them once we signed the contract. We had several contractual problems along the way, and ...
read full review
8
people found
this helpful
Was this helpful?
Yes
“I PUT 1 STAR AS I DON'T KNOW HOW TO GIVE ......”
1 Star Review
Aug 26,2011
By:
'Sarah'
Aug 26,2011
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode:
7
people found
this helpful
I PUT 1 STAR AS I DON'T KNOW HOW TO GIVE A MINUS RATING
This is the worst company I have ever dealt with, I wish I had know about this site before I rented with them. They were very rude to me and their attitude ...
read full review
What agent could do to change your mind?
nothing, I would never use them again. I have rented for 11 years and never had a problem, nothing would make me use them again for renting or buying.
Attached Filesnbsp;
7
people found
this helpful
Was this helpful?
Yes
“Stupidly, I gave this company the benefit of the doubt ......”
2 Star Review
Aug 23,2011
By:
'kt'
Aug 23,2011
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
1
people found
this helpful
Stupidly, I gave this company the benefit of the doubt after reading the terrible reviews and thinking 'well perhaps it'll be different'.... The people working in the hackney office were manipulative, appearing nice but being pushy by asking would i put an offer on the ...
read full review
What agent could do to change your mind?
Been friendlier, more helpful and do the things you say you will do!
Attached Filesnbsp;
1
people found
this helpful
Was this helpful?
Yes
“Stupidly, I gave this company the benefit of the doubt ......”
2 Star Review
Aug 23,2011
By:
'kt'
Aug 23,2011
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
3
people found
this helpful
Stupidly, I gave this company the benefit of the doubt after reading the terrible reviews and thinking 'well perhaps it'll be different'.... The people working in the hackney office were manipulative, appearing nice but being pushy by asking would i put an offer on the ...
read full review
What agent could do to change your mind?
Been friendlier, more helpful and do the things you say you will do!
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“I wrote a review about Felicity J Lord a year ......”
1 Star Review
Aug 20,2011
By:
'Mani'
Aug 20,2011
Branch: London, Ground Floor67-71 Goswell Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, Ground Floor67-71 Goswell Road
Lettings (as a Tenant)
Postcode:
7
people found
this helpful
I wrote a review about Felicity J Lord a year ago, in summary saying that I never dealt with a worse estate agent before and that prospective tenants should avoid using them. About a year has passed and I used another estate agent for my ...
read full review
7
people found
this helpful
Was this helpful?
Yes
“It amazes me that people who are this rude can ......”
1 Star Review
Aug 17,2011
By:
'In_Disbelief'
Aug 17,2011
Branch: London, 644-646 Mile End Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (Prospective customer)
Postcode:
5
people found
this helpful
It amazes me that people who are this rude can still be in business in this day in age. I called Felicity to try and organise a viewing and by the end of the conversation felt like an unsuccessful broker who had just failed to ...
read full review
5
people found
this helpful
Was this helpful?
Yes
“I have just read the reviews below and unfortunately they ......”
1 Star Review
Jul 05,2011
By:
'John'
Jul 05,2011
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
I have just read the reviews below and unfortunately they are all true, As a tennant I have felt so let down by their rude, pushy, incompetent customer service and so called property management. They don\'t even deserve one star, A word of advice ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“I saw a flat I had wanted and decided to ......”
1 Star Review
Jun 20,2011
By:
'SP'
Jun 20,2011
Services: Conveyancing
Would you recommend?: No
Postcode:
Conveyancing
Postcode:
2
people found
this helpful
I saw a flat I had wanted and decided to make an offer . Apparently Clive said my \'offer was not worth the paper it was printed on\' and laughed. Hardly a professional attitude. Not worth the one star I rated it, and not worth ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“We advertised our first house initially with FJL because they ......”
1 Star Review
Jun 07,2011
By:
'ElizaF'
Jun 07,2011
Services: Conveyancing
Would you recommend?: No
Postcode:
Conveyancing
Postcode:
1
people found
this helpful
We advertised our first house initially with FJL because they were local to us at the Blackheath Standard. This was in 2005 when the property boom was in full swing and prices were quite frankly mad.
I had a set of professional photos of the house ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“JLord just phoned to see if it was ok to ......”
1 Star Review
May 06,2011
By:
'Review'
May 06,2011
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
JLord just phoned to see if it was ok to show someone round on Saturday. I said yea no worries but check with my flatmate and while you're on don't leave the doors open this time.
As I was explaining what happened last time I ...
read full review
5
people found
this helpful
Was this helpful?
Yes
“I'm afraid everything that you read on this website is ......”
1 Star Review
May 02,2011
By:
'Rothcrain'
May 02,2011
Branch: London, 644-646 Mile End Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (Prospective customer)
Postcode:
6
people found
this helpful
I'm afraid everything that you read on this website is true. I've dealt with a great many dodgy estate agents in my time, but Felicity J Lord are without doubt the worst.
They are pushy, rude, arrogant, unsympathetic and entirely unhelpful. Fortunately, it wasn't necessary ...
read full review
6
people found
this helpful
Was this helpful?
Yes
“When we moved out they tried to charge us for ......”
1 Star Review
Dec 17,2010
By:
'Fray'
Dec 17,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
When we moved out they tried to charge us for damage already documented when we moved in....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Extremely pushy. Basically tried to convince me that there were ......”
1 Star Review
Dec 10,2010
By:
'unlasheddeer'
Dec 10,2010
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
2
people found
this helpful
Extremely pushy. Basically tried to convince me that there were absolutely no other flats available at this time, all flats coming on the market were going asap.
Insane pressurizing techniques. Their usual is to tell you that there are no properties available the first time ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I have been rushed into making decisions, they are very ......”
1 Star Review
Nov 24,2010
By:
'jay'
Nov 24,2010
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
2
people found
this helpful
I have been rushed into making decisions, they are very very rude on the phone and in person and I can't recommend this agent to anyone. They will stress you for no reason....
read full review
2
people found
this helpful
Was this helpful?
Yes
“No concept of customer service. Rude and aggressive. Don't care ......”
1 Star Review
Nov 18,2010
By:
'Tor'
Nov 18,2010
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“Awful communication. Poor customer service, rude attitude and painfully slow ......”
1 Star Review
Nov 12,2010
By:
'Unimpressed'
Nov 12,2010
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
2
people found
this helpful
Awful communication. Poor customer service, rude attitude and painfully slow service....
read full review
2
people found
this helpful
Was this helpful?
Yes
“Very rude, financial adivisor rang on a number of occasions ......”
1 Star Review
Nov 06,2010
By:
'Shannon'
Nov 06,2010
Branch: London, 7 Stratheden Parade
Services: Sales (Prospective customer)
Would you recommend?: Yes
Postcode:
Branch: London, 7 Stratheden Parade
Sales (Prospective customer)
Postcode:
3
people found
this helpful
Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“I recently went for a viewing of a one-bed flat ......”
1 Star Review
Oct 02,2010
By:
'tired_of_flathunting'
Oct 02,2010
Branch: London, 644-646 Mile End Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: London, 644-646 Mile End Road
Lettings (Prospective customer)
Postcode:
5
people found
this helpful
I recently went for a viewing of a one-bed flat with Felicity J Lord, Bow office. From the outset I was astounded at their rudeness towards me, they were abrupt and immediately pressurising. I was early for my appointment and so waited in their offices ...
read full review
5
people found
this helpful
Was this helpful?
Yes
“Our first year experience was fairly good. A good tenant ......”
2 Star Review
Sep 13,2010
By:
'Lord'
Sep 13,2010
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
2
people found
this helpful
Our first year experience was fairly good. A good tenant was found however the communication from FJL was a little slack.
Our second year experience has been absolutely rubbish! A good tenant (so far) has been found however the communication from FJL has been non ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Having dealt with Foxtons, I thought I had seen it ......”
1 Star Review
Aug 23,2010
By:
'Mani'
Aug 23,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
Having dealt with Foxtons, I thought I had seen it all. But not until I dealt with Felicity J Lord, city branch. Terrible service, terrible attitude, very expensive, I even paid (handsomely) for things they were supposed to do and I ended up doing on ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“I would never use them again, the whole company sucks. ......”
1 Star Review
Aug 11,2010
By:
'LadyH'
Aug 11,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
this helpful
I would never use them again, the whole company sucks. We found a flat we liked, paid the deposit on the same day and arrange to move the following week. Two days before we were due to take the key, I received a phone call ...
read full review
1
people found
this helpful
Was this helpful?
Yes