100% lettings valuation accuracy
20% lettings fee satisfaction
Aug 27,2021
Aug 27,2021
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Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and lie about what they have done. FJL head office management support their staff snd never the customer. As a landlord who wants his tenants looked after and rent paid to you on time i would strongly suggest you find another company and lettings manager to deal with.
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Latest Reviews
4th Sep 2023
reviewed by 'John B'
27th Aug 2021
reviewed by 'Sarah'
18th Apr 2018
reviewed by 'A'
10th Jun 2015
reviewed by 'T.Turner'
19th May 2014
reviewed by 'disgruntledd206'
Opening Hours
Address
Felicity J Lord
23 Tranquil Vale, Blackheath Village
Blackheath,London
Greater London
SE3 0BU
020 8852 9522
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 20% | £1,100 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 04,2023
Sep 04,2023
0
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Lily Porter
Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with ...
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Aug 27,2021
Aug 27,2021
0
people found
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Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and ...
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Nov 19,2018
Nov 19,2018
1
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They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and ...
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Apr 18,2018
Apr 18,2018
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We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ...
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Comment on agent fees
Too high in term of the service it provides.
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Jun 10,2015
Jun 10,2015
0
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Unjustified fees!!
My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place.
As with every new property to rent, referencing is required, pretty standard. Not standard when you have ...
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Jul 15, 2015
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(1)
Hi T.Turner
I'm really sorry to hear this. Please could you email [email protected] and we can look in to this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
May 19,2014
May 19,2014
4
people found
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this helpful
We moved 250 miles north, and were due a baby (and therefore unable to make repeated trips to London), it was important for us to know that a team on the ground would be able to deal with any concerns that either we or the tenant ...
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What agent could do to change your mind?
a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DOAttached Filesnbsp;
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May 27, 2014
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(1)
Dear customer
We are really sorry to hear about your experience and the service you received. Customer service is important to us here at Felicity J Lord and we would like the opportunity to look in to this further. Please could you email your contact details, name and property details to [email protected] and we will take this further.
Many thanks
Melanie Smith, Customer Relations Manager ...
Jan 29,2013
Jan 29,2013
3
people found
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this helpful
Do not use this letting agent.
When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. ...
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What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples' money. They could not discreetly lobby for your eviction without your knowledge.Attached Filesnbsp;
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Jul 04,2012
Jul 04,2012
2
people found
this helpful
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We have been renting with FJL for just over a year and their management team are hopeless. They tend to do anything possible to "not" manage the property.
The most ridiculous example was a problem we had with our boiler and a leaking radiator. They ...
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What agent could do to change your mind?
Fold their company.Attached Filesnbsp;
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Jun 16,2012
Jun 16,2012
4
people found
this helpful
this helpful
I was approached by this branch after they found an online advert that I'd placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to ...
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What agent could do to change your mind?
Give an honest appraisal of likely rent (2 other agents suggested at least ‚£100 - ‚£150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
