Do not use this letting agent.
When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. When we decided to move in, they then presented us with several additional fees which didn\'t seem to make much sense and were far greater than anything we\'ve paid in the past.
After moving in, we received no communication or help from them unless it concerned money. They have replied to none of our emails to date, and they will never call you back when they say they will. They have also not realised that we have paid them our rent and then pursued us for arrears despite the money being in their account unnoticed for several days. This has happened twice and we have been living here since last September.
If you have an issue with the house, they will not help you. If you have any issues at all, they will not help you. They will only contact you when they want money from you. Regarding rent problems. one of our tenants mother had been trying to resolve her issues through the Blackheath branch but had got nowhere with them until she called their head office.
I also heard through out landlord last night (not the agency) that they have been trying to convince him to get a solicitor so he can evict us. We had not heard anything about this from them.
Also, there are four tenants in this house and they provided us with only two keys. They did not give us the keys but instead sent us on a strange easter egg hunt around the house to find the keys.
In short, they are incompetent, they are bullies, they are rude and patronising, and they are not careful with your money and then blame you for their own incompetence. They charge above-average fees for a far below-average service, and with the exception of Laura, none of them seem to have an ounce of humanity or humility. Avoid at all costs.
What agent could do to change your mind?
They could have been less pushy.
They could have communicated with us and replied to our messages.
They could charge reasonable prices or provide an above-average service.
They could be more competent with other peoples\' money.
They could not discreetly lobby for your eviction without your knowledge.