Felicity J Lord
London, SE3
1.4/5, 9 reviews
11% recommended
100% lettings valuation accuracy
20% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“I was approached by this branch after they found an ......”

Share on :
Jun 16,2012
Minithumbdown
By: 'Jim'
Jun 16,2012
4 people found
this helpful
I was approached by this branch after they found an online advert that I'd placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to sign up with them, and assured me that they'd be able to let it within a week at about £100 above market rate. I was told that they'd ring me each time potential tenants went in, and that they'd only let couples / single tenants in as I specifically said I didnt want two separate flat sharers.
A week later and I've found them slow to respond to email, they haven't rung once to advise whether anyone is going to view that flat. After a lot of chasing I finally found out a couple of people viewed it (but they couldnt tell me how many). No sign of any tenants willing to pay their suggested rent though.
I took it off the market with them, at which point they miraculously found someone who offered nearly £100 under the asking price, and also were two flat sharers and not a couple (so why did they show them the flat in the first place). They seemed surprised when I turned down the offer.

To add insult to injury, I gave them an hours notice of coming to collect the keys, and when I got there they couldnt find them. It turned out that the agent had taken them home with her (so much for security of my keys) and she had to come back in to give them to me.

All in all, a stunningly poor performance with a failure to find a tenant, and I was left with a sense of an agency scrabbling around trying to put people who werent right in simply to get commission. There is no way I'd ever use these people again.
What agent could do to change your mind?
Give an honest appraisal of likely rent (2 other agents suggested at least ‚£100 - ‚£150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.
Attached Filesnbsp;
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Felicity J Lord
23 Tranquil Vale, Blackheath Village
Blackheath,London
Greater London
SE3 0BU
020 8852 9522

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 20% £1,100 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 1 4 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Lily Porter Just to say that as a tenant in......”

Share on :
Sep 04,2023
Minithumbup
Lily
By: 'John B'
Sep 04,2023
0 people found
this helpful
Lily Porter Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with ...
read full review
Was this helpful? Yes

“Incompetent lettings manager...”

Share on :
Aug 27,2021
Minithumbdown
Lisa
By: 'Sarah'
Aug 27,2021
0 people found
this helpful
Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and ...
read full review
Was this helpful? Yes

“Terrible - keep away...”

Share on :
Nov 19,2018
Minithumbdown
By: 'Marie'
Nov 19,2018
1 people found
this helpful
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and ...
read full review
Was this helpful? Yes

“Disappointed...”

Share on :
Apr 18,2018
Minithumbdown
By: 'A'
Apr 18,2018
0 people found
this helpful
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ...
read full review
Comment on agent fees
Too high in term of the service it provides.
Was this helpful? Yes

“Unjustified fees!!My boyfriend has been renting from them for ......”

Share on :
Jun 10,2015
Minithumbdown
By: 'T.Turner'
Jun 10,2015
0 people found
this helpful
Unjustified fees!! My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place. As with every new property to rent, referencing is required, pretty standard. Not standard when you have ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Jul 15, 2015
View all comments (1)
Hi T.Turner I'm really sorry to hear this. Please could you email [email protected] and we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager ...

“We moved 250 miles north, and were due a baby (and ......”

Share on :
May 19,2014
Minithumbdown
By: 'disgruntledd206'
May 19,2014
4 people found
this helpful
We moved 250 miles north, and were due a baby (and therefore unable to make repeated trips to London), it was important for us to know that a team on the ground would be able to deal with any concerns that either we or the tenant ...
read full review
What agent could do to change your mind?
a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DO
Attached Filesnbsp;
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2014
View all comments (1)
Dear customer We are really sorry to hear about your experience and the service you received. Customer service is important to us here at Felicity J Lord and we would like the opportunity to look in to this further. Please could you email your contact details, name and property details to [email protected] and we will take this further. Many thanks Melanie Smith, Customer Relations Manager ...

“Do not use this letting agent.When we were looking ......”

Share on :
Jan 29,2013
Minithumbdown
Anisha
By: 'tuesley'
Jan 29,2013
3 people found
this helpful
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. ...
read full review
What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples' money. They could not discreetly lobby for your eviction without your knowledge.
Attached Filesnbsp;
Was this helpful? Yes

“We have been renting with FJL for just over a ......”

Share on :
Jul 04,2012
Minithumbdown
By: 'Bob'
Jul 04,2012
2 people found
this helpful
We have been renting with FJL for just over a year and their management team are hopeless. They tend to do anything possible to "not" manage the property. The most ridiculous example was a problem we had with our boiler and a leaking radiator. They ...
read full review
What agent could do to change your mind?
Fold their company.
Attached Filesnbsp;
Was this helpful? Yes

“I was approached by this branch after they found an ......”

Share on :
Jun 16,2012
Minithumbdown
By: 'Jim'
Jun 16,2012
4 people found
this helpful
I was approached by this branch after they found an online advert that I'd placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to ...
read full review
What agent could do to change your mind?
Give an honest appraisal of likely rent (2 other agents suggested at least ‚£100 - ‚£150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Felicity J Lord, London SE3 0BU



Find the Best Agent to
Sell or Rent Your Home