Felicity J Lord
2.5/5, 293 reviews
40% recommended
77% sales valuation accuracy
81% sales fee satisfaction



Property Features

Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements. show more Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 77% 81% £34,000 £1,335,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 34 26 86 32 6 14 4 6 47
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Calls go to a concierge (who are delightful) ......”

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Oct 12,2021
Minithumbdown
By: 'Twinkleboat'
Oct 12,2021
1 people found
this helpful
Calls go to a concierge (who are delightful) - but no-one calls you back. 2 months and waiting for response from manager! Terrible service...
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“Avoid Felicity. Unresponsive and unprofessional....”

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Sep 17,2021
Minithumbdown
By: 'Keith'
Sep 17,2021
0 people found
this helpful
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to ...
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By: Felicity J Lord Bow (Lettings)
Sep 22, 2021
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We are sorry that there have been issues relating to the release of the deposit. We are only able to release a deposit following authorisation from both the landlord and the tenant. Unfortunately, there was a delay in the landlord confirming and you should have been informed of this. We would like to apologise that your end experience was not as it should have been. If you would like to discuss this further, please feel free to email reviews@fjlord.co.uk ...

“Landlords, avoid at all costs...”

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Sep 05,2021
Minithumbdown
By: 'DisgruntledSE10'
Sep 05,2021
0 people found
this helpful
Well where do I begin...FJL might not tell you that they take all fees upfront. So you might find yourself out of pocket for the first few months of tenancy. But the problems don't stop there. I suspect having earned their commission the interest ...
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“Incompetent lettings manager...”

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Aug 27,2021
Minithumbdown
By: 'Sarah'
Aug 27,2021
0 people found
this helpful
Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and ...
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“Avoid this agency please...”

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Jul 14,2021
Minithumbdown
By: 'Benedetta'
Jul 14,2021
0 people found
this helpful
Worst agency in the world probably. Very rude. Continuously lying. Not solving issues. All the property that we rented with them were given in terrible condition. Not fit for living and despite that they don’t want to refund us. If you care about your ...
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“Highly Recommend!...”

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Jun 25,2021
Minithumbup
Alex
By: 'Joshua'
Jun 25,2021
0 people found
this helpful
Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, ...
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“Excellent Experience with Felicity J Lord.*......”

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Jun 24,2021
Minithumbup
Alex
By: 'Charlie'
Jun 24,2021
1 people found
this helpful
Excellent Experience with Felicity J Lord. * Very prompt for organising viewings, and showed appropriate properties to my search. * Able to give good insight into current market trends * Very honest/open communication * Responsive, and always getting back to me in a timely fashion * Able to recommend ...
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“Really disappointed with this agent. Very unprofessional communication....”

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Jun 07,2021
Minithumbdown
By: 'Marcin'
Jun 07,2021
0 people found
this helpful
Really disappointed with this agent. Being a train journey away from London, we started inquiring about one of their properties a week and a half in advance before we planned to go to London for some viewings but kept being told to call closer to ...
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“Finally a letting agency I can trust!...”

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May 17,2021
Minithumbup
By: 'Laura'
May 17,2021
0 people found
this helpful
The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude! Finally a letting agency I ...
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“Cannot imagine a worse flat sale...”

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May 11,2021
Minithumbdown
By: 'Zoe Efstathiou'
May 11,2021
2 people found
this helpful
I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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“Can't imagine a WORSE SALE...”

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May 11,2021
Minithumbdown
By: 'Zoe Efstathiou'
May 11,2021
0 people found
this helpful
I just endured an 11th month chain free sale with FJ Lord and found the entire process unbearably stressful. So many delays, so much chasing. Constantly being told my sale is going to complete imminently when it NEVER did. The impact on my wellbeing and ...
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“One of the worst companies in the country. Th......”

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Apr 25,2021
Minithumbdown
By: 'Ms'
Apr 25,2021
1 people found
this helpful
One of the worst companies in the country. They are crooks and corner you into paying their fees from all angles. They are dishonest and disloyal. Instead of working for the landlord, they are on the tenant's side in order to obtain more fees. My ...
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“Avoid for your own good...”

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Mar 18,2021
Minithumbdown
By: 'Mark'
Mar 18,2021
0 people found
this helpful
Absolutely abysmal customer service. Requested to see two properties well in advance, the first property was not as advertised, it will still being worked on. The second one I was not able to see as it was cancelled last minute with no explanation. When I ...
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“Worst experience, Not Responsible!...”

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Jan 30,2021
Minithumbdown
By: 'Tarika'
Jan 30,2021
2 people found
this helpful
This is worst agency anyone could get. We have struggled to get them to repair an electric connection which was disconnected due to an electric inspection (as this was dangerous). We are following up since 7 months living without enough lights in our kitchen and no ...
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“Lack of communication and listed rent price increases significantly....”

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Jan 23,2021
Minithumbdown
By: 'Farhad'
Jan 23,2021
1 people found
this helpful
Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back. I ...
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“Poor communication, inaccurate information...”

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Nov 12,2020
Minithumbdown
By: 'Vlad'
Nov 12,2020
2 people found
this helpful
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a ...
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“Felicity J. Lord Bow - disgusting...”

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Nov 06,2020
Minithumbdown
By: 'Ilya'
Nov 06,2020
1 people found
this helpful
In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion ...
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“very poor in a dispute with landlord...”

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Sep 07,2020
Minithumbdown
By: 'Murray'
Sep 07,2020
0 people found
this helpful
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a ...
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“Rats in the Boat. Worst of the lot....”

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Sep 04,2020
Minithumbdown
By: 'S'
Sep 04,2020
0 people found
this helpful
Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or support of the landlords. I would rather no conduct any business with such a company that cannot support it's clients....
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“These are the worst estate agents do not use.......”

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May 14,2020
Minithumbdown
By: 'RP'
May 14,2020
1 people found
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
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“The branch lost my keys...”

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Apr 23,2020
Minithumbdown
By: 'John'
Apr 23,2020
0 people found
this helpful
I had the most horrendous experience. The Stoke Newington Branch lost my house keys! As a landlord this is the last thing you expect of an agent but it happened. I trusted the branch to let my flat gave them a set of door keys. ...
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“I have been waiting since November for a depo......”

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Mar 23,2020
Minithumbdown
By: 'Christie'
Mar 23,2020
3 people found
this helpful
I have been waiting since November for a deposit refund and we are now approaching April. My concern is less about the money now but more about the outright disregard and care given to me. After being dealt with by the initial agent whom I ...
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“Overall a great experience as a tenant...”

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Jan 22,2020
Minithumbup
By: 'Eleanor'
Jan 22,2020
0 people found
this helpful
Stoke Newington branch - having rented across London FJL are one the most pleasant, efficient agents I’ve come into contact with. I was dealt with by Rob, who always responded super quickly to move the lease forward - something appreciated in London’s rental ...
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“Greenwich Team...”

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Oct 23,2019
Minithumbup
Alex
James
By: 'David'
Oct 23,2019
1 people found
this helpful
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed. They were also very patient and resourceful when dealing with our rather difficult buyers ,...
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By: alex lawrence
Oct 24, 2019
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Hi David, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day! All very Best, Alex, James, Martin and Olivia ...

“I had a horrible experience with Felicity J L......”

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Oct 19,2019
Minithumbdown
By: 'carmela'
Oct 19,2019
0 people found
this helpful
I had a horrible experience with Felicity J Lord, Greenwich branch. We have been in a process of buying a house that lasted 6 months, during which they have hidden us the real property conditions. the property was found without building insurance and presenting the cladding ...
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By: Alexander Lawrence
Oct 21, 2019
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Dear Carmela, I am sorry to see your low rating, we understand the context on your review. The details that you have noted are dealt with via solicitors and the information is passed through them for legal matters and as professional bodies, the information according to our records and solicitors was passed on swiftly and not withheld. Any information received by ourselves was passed on to solicitors as soon as notified and in full and as you were aware, further responses were frequently chas ...

“I've used Felicity J Lord to find a property ......”

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Oct 14,2019
Minithumbup
By: 'Norma'
Oct 14,2019
0 people found
this helpful
I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. Eduard has been amazing to deal with. He has been there for me throughout the whole process: finding the right property, negotiating and keeps giving ...
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By: Eduard Diac
Oct 14, 2019
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Hi Norma, Thank you for your lovely review. Hope to see you soon once you collect the keys to your new property. Kind Regards, Ed ...

“My wife dealt with their Lettings Manager (Iv......”

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Aug 08,2019
Minithumbdown
By: 'Joe'
Aug 08,2019
0 people found
this helpful
My wife dealt with their Lettings Manager (Ivan Moreira) at their Canary Wharf branch, we had a really unprofessional experience with Ivan. He does not respond to emails or return calls, very arrogant in character and blatantly lied to us about an offer being put ...
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“Emrecan Selmooglu is a fantastic agent, ver......”

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Jun 21,2019
Minithumbup
By: 'Katia'
Jun 21,2019
0 people found
this helpful
Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely recommend....
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By: Emrecan Selmooglu
Jun 21, 2019
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Hi Katia, Thank you for your kind words, happy to have been of service to such a wonderful family. I hope to hear from you again soon. All the best. Regards Emrecan. ...

“Highly recommended estate agents...”

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Jun 06,2019
Minithumbup
By: 'Jack'
Jun 06,2019
1 people found
this helpful
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!...
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“Very poor...”

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Feb 23,2019
Minithumbdown
By: 'Fabi'
Feb 23,2019
0 people found
this helpful
My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly. I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Awards won by Felicity J Lord

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