Felicity J Lord
2.5/5, 317 reviews
40% recommended
77% sales valuation accuracy
80% sales fee satisfaction

Property Features

Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements. show more Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.

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2024 allAgents People Awards


Latest Reviews

 View all Reviews 317
23rd Feb 2024
reviewed by 'Paul'
“Property Management Service below standard contract level.I have been a loyal provider of a property for the letting business ......”
30th Jan 2024
reviewed by 'Emmanuel'
“AVOID AT ALL COSTSOne agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this ......”
24th Jan 2024
reviewed by 'Michael'
“The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what ......”
15th Jan 2024
reviewed by 'Aurora'
“If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read ......”
22nd Nov 2023
reviewed by 'Abbie Harper'
“Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in ......”
27th Oct 2023
reviewed by 'AC'
“Recommended! Really lucky to have rented my flat through Vivien: she is professional, kind and always available. 5 stars...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 77% 80% £34,000 £1,335,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 36 30 90 32 6 14 6 7 52
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Felicity J Lord Branches (view all 26)
Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10

“Lauren was such a great help when we were looking ......”

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May 24,2013
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Lauren
By: 'M'
May 24,2013
1 people found
this helpful
Lauren was such a great help when we were looking for a place to rent in Greenwich. We were unlucky in the fact that a landlord had pulled out on us at the last minute, but Lauren worked tirelessly to find us a great new ...
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“Lauren was mostly very nice, helpful and professional. She responded ......”

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May 08,2013
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Lauren
By: 'Joep'
May 08,2013
1 people found
this helpful
Lauren was mostly very nice, helpful and professional. She responded quickly to phone calls and e-mails. There are a few reasons for the low score. Most importantly is that the fees are very high, over 500 pounds, but we didn't get much in return. We got ...
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What agent could do to change your mind?
Make the check-in optional, don't charge so much money for printing a copy of a contract that we then have no possibility of changing. Fix the system so we can make adjustments later or something, or don't charge so much.
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“I have let my property twice through this branch and ......”

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Apr 16,2013
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Lauren
By: 'John'
Apr 16,2013
1 people found
this helpful
I have let my property twice through this branch and have been very pleased with the professional service and helpful staff. On both occasion FJL have sourced good quality tenants and thankfully I have not had any problems to date. I am particularly impressed with ...
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“My compagny provided me a housing tour, and this specific ......”

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Apr 16,2013
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By: 'Bas'
Apr 16,2013
1 people found
this helpful
My compagny provided me a housing tour, and this specific property was definitely better than the others I saw this day. It fullfilled all my main requirements, so already on day 2 of my new posting in the UK I decided to take the house. The ...
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“Really bad experience. They take £1000 holding deposit off you if ......”

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Mar 22,2013
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By: 'iamtuesdaygirl'
Mar 22,2013
3 people found
this helpful
Really bad experience. They take £1000 holding deposit off you if you change your mind for good reasons. Really upset that we won't be getting money back, but have found a much nicer place with a much more reputable agent....
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“Excellent service received from the Lettings Team at the FJ ......”

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Mar 11,2013
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David
By: 'Steve'
Mar 11,2013
2 people found
this helpful
Excellent service received from the Lettings Team at the FJ Lord Surrey Quays branch. The Lettings Manager, David, delivered as promised and found us a tenant within two weeks. David is polite, very knowledgeable of the property market in SE London and kept me up-to-date ...
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“Felicity J Lord has around 10 properties advertised as being for ......”

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Mar 11,2013
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By: 'Disappointed'
Mar 11,2013
4 people found
this helpful
Felicity J Lord has around 10 properties advertised as being for sale at the same location, all showing the same photos, same description, no floorplans and various prices. Still hoping that they might be legitimate I tried calling and emailing multiple times to arrange viewings, was ...
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“A few weeks ago my girlfriend and I where in ......”

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Feb 20,2013
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By: 'John'
Feb 20,2013
6 people found
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call ...
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By: Jane P
Mar 01, 2013
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I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...

“My wife and I have just let our home out ......”

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Feb 10,2013
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David
By: 'Han'
Feb 10,2013
1 people found
this helpful
My wife and I have just let our home out for second time with Felicity J Lord and as usual the experience has been a simple one. The staff are helpful and I can get manager David on his mobile any time. There's a few ...
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“Not merely the worst letting agent, but in many respects ......”

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Feb 07,2013
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By: 'chrisworth'
Feb 07,2013
2 people found
this helpful
Not merely the worst letting agent, but in many respects the worst company (of any kind) I've ever dealt with. Renting out my property for a short tenancy was a litany of mistakes, omissions, and sheer incompetence on a level that was truly startling. There's ...
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What agent could do to change your mind?
Nothing whatsoever would ever induce me to do any business with this cloud-cuckoo company.
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“When signed with FJL to sell I voiced that we'd ......”

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Feb 06,2013
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Holly
By: 'None'
Feb 06,2013
0 people found
this helpful
When signed with FJL to sell I voiced that we'd like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge ...
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“I received an first class service from Bobby (letting's manager) ......”

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Feb 06,2013
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Lauren
By: 'Surrinder'
Feb 06,2013
2 people found
this helpful
I received an first class service from Bobby (letting's manager) and Lauren. They managed to let out two of my apartments in the same building in a very short period of time. They are very professional and responsive. I am a developer and spend a ...
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“Do not use this letting agent.When we were looking ......”

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Jan 29,2013
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Anisha
By: 'tuesley'
Jan 29,2013
3 people found
this helpful
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. ...
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What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples' money. They could not discreetly lobby for your eviction without your knowledge.
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“My property was let quickly and I found all the ......”

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Jan 27,2013
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Bobby
By: 'Alison'
Jan 27,2013
3 people found
this helpful
My property was let quickly and I found all the staff I dealt with friendly, helpful and efficient, overall I was very pleased with the service....
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“Insisted that the vendor would only accept my offer if ......”

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Jan 18,2013
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By: 'Disgusted'
Jan 18,2013
7 people found
this helpful
Insisted that the vendor would only accept my offer if I used their in-house services for conveyancing and mortgage. Even tried to tell me they'd had a higher offer from someone else who was refusing to use their in-house services, yet still accepted my lower ...
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What agent could do to change your mind?
They could have been honest with me
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“I cannot speak for the other branches or agents. However ......”

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Jan 15,2013
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Yan
By: 'LondonCustomer'
Jan 15,2013
2 people found
this helpful
I cannot speak for the other branches or agents. However I had a really positive experience dealing with Yan at the Bow branch. After searching for months she found me a property in a matter of days. She got me a great price, talked me ...
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“I had gone onto there website to see if they ......”

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Jan 14,2013
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Claire
By: 'Mr'
Jan 14,2013
4 people found
this helpful
I had gone onto there website to see if they covered my area which they say they did. I asked for a call back, which came from Hart there sister company. I explained to the gentleman that I did not want to use Hart because ...
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What agent could do to change your mind?
All they had to do was to pick up the telephone and phoned. I would have then found another agent in my area.
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“It amazes me how rude people can be. I called ......”

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Jan 07,2013
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By: 'Annoyed'
Jan 07,2013
3 people found
this helpful
It amazes me how rude people can be. I called Felicity J Lord to try and organise a viewing and on originally agreeing a time to view the property, I was called back from a manager saying I was unable to view the property as ...
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What agent could do to change your mind?
Unacceptable attitude and lack of respect. Very pushy.
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“Coming from Spain, Lauren managed to find us a property ......”

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Dec 17,2012
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Lauren
By: 'Pablo'
Dec 17,2012
2 people found
this helpful
Coming from Spain, Lauren managed to find us a property in few hours. We were lucky that she had a good and affordable property in mind by the time we call her, so the whole process was very quick....
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“I have recently rented a property with Felicity J Lord ......”

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Dec 06,2012
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By: 'Patrick'
Dec 06,2012
1 people found
this helpful
I have recently rented a property with Felicity J Lord through the Bow office. I have relocated to London for work and had no previous experience of living in London. I was dealing with Leo who was very detailed with explaining about the best ways ...
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“There are no words to express how angry and disappointed ......”

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Nov 26,2012
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Leo
By: 'total'
Nov 26,2012
7 people found
this helpful
There are no words to express how angry and disappointed i am after dealing with this agency. The amount of lies and false promises i received from Leo is just unbelievable. The flat i just moved in was advertised as a long term contract and ...
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What agent could do to change your mind?
be honest
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“I was a tenant in a FJ Lord-let property for ......”

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Nov 19,2012
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By: 'London'
Nov 19,2012
7 people found
this helpful
I was a tenant in a FJ Lord-let property for two years and I really have to say that their attitude to customers who are tenants is horrific. They are pushy and overbearing and then once you have rented and paid they pay you little ...
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“The whole shop is full of helpful, approachable people. We ......”

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Nov 17,2012
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By: 'June'
Nov 17,2012
1 people found
this helpful
The whole shop is full of helpful, approachable people. We started with sales and then proceeded to lettings - any other agent might have shown us the door!! However, with perseverance we all got a satisfactory end to a long state of affairs!!...
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“Rapid viewing and successful letting of property. Good communication. Over ......”

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Nov 17,2012
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By: 'Kelvin'
Nov 17,2012
0 people found
this helpful
Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after year, and so far ...
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“We are renting a property from this wonderfully avaricious estate ......”

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Nov 14,2012
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Martina
By: 'cerebro24'
Nov 14,2012
4 people found
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
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“Bobby at Felicity J. Lord was very efficient, proactive, thorough ......”

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Nov 05,2012
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Bobby
By: 'Victoria'
Nov 05,2012
2 people found
this helpful
Bobby at Felicity J. Lord was very efficient, proactive, thorough and considerate and I would have no hesitation in recommending him/ Felicity J Lord Greenwich. The entire process from my initial phone enquiry through to the tenants moving in to the property took only a ...
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“William Christopher was by far the best agent we came ......”

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Oct 24,2012
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By: 'Jessica'
Oct 24,2012
0 people found
this helpful
William Christopher was by far the best agent we came across in our rental property search, and he in many ways exceeded our expectations. First, he was one of very few who took the time to speak with us in detail about each property and ...
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“I cannot stress enough how upset and angry i am ......”

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Oct 15,2012
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Gemma
By: 'AAAAAAAAAA'
Oct 15,2012
11 people found
this helpful
I cannot stress enough how upset and angry i am at this letting agent. At the start of our tenancy a year and a bit ago we were treat like children, made to feel inadequate and spoken to like we were a nuisance particularly by ...
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What agent could do to change your mind?
The absolute opposite of everything it did for me.
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“These are the worst agents we have dealt with. They ......”

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Oct 15,2012
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By: 'Alicia'
Oct 15,2012
8 people found
this helpful
These are the worst agents we have dealt with. They manage our flat for us as we live abroad. They have not delivered on any of the 'obligations' that they identified when selling us their property management services. They rarely respond to correspondence, they've not ...
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What agent could do to change your mind?
They could have done what we paid them to do.
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“I was found a tenant extremely quickly and the branch ......”

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Oct 03,2012
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By: 'harry'
Oct 03,2012
2 people found
this helpful
I was found a tenant extremely quickly and the branch was very helpful in giving support and advice on any matters relating to getting the property ready for renting. Friendly, helpful service throughout....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Awards won by Felicity J Lord

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