“Robert Howarth - Recommended agent...”
5 Star Review
Nov 08,2018
By:
'HL'
Nov 08,2018
Branch: London, 69 Church Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N4
Branch: London, 69 Church Street
Lettings (as a Tenant)
Postcode: N4
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The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met.
Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and ...
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“Very friendly and competent...”
5 Star Review
Oct 31,2018
By:
'Scott'
Oct 31,2018
Branch: London, 313 Upper Street
Services: Surveys
Would you recommend?: Yes
Postcode: NW6
Branch: London, 313 Upper Street
Surveys
Postcode: NW6
0
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Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
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1 Star Review
Oct 22,2018
By:
'Sandy'
Oct 22,2018
Branch: London, 7 Stratheden Parade
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE3
Branch: London, 7 Stratheden Parade
Lettings (as a Landlord)
Postcode: SE3
2
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Ongoing case so Ill just precis for now .
Accidental landlord letting property through FJLORD
Trying to charge a renewal fee of £500.00
Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
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Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
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“Professional and great communication....”
5 Star Review
Sep 24,2018
By:
'Steeli'
Sep 24,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £430000
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £430000
Postcode: SE10
1
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Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also ...
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Comment on agent fees
Slightly more than others in area, but well worth the money.
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1 Star Review
Sep 13,2018
By:
'Lana'
Sep 13,2018
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode: E3
2
people found
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In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ...
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Comment on agent fees
BAD
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1 Star Review
Sep 12,2018
By:
'Malik'
Sep 12,2018
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE8
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Lettings (as a Tenant)
Postcode: SE8
1
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I have to give several calls in order to have the deposit back which is still not the case currently.
I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again...
I will ...
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5 Star Review
Sep 10,2018
By:
'Lorna'
Sep 10,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE8
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: SE8
1
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Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!...
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“Keeps on doing wrong contracts...”
1 Star Review
Aug 13,2018
By:
'Diago'
Aug 13,2018
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Postcode: E14
2
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Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails.
Sub standard service.
Avoid using this agency because the admin service is terrible....
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N/A
2
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“Great Customer Service and Help with buying our first Home...”
5 Star Review
Aug 06,2018
By:
'Ulrike'
Aug 06,2018
Branch: London, 7 Stratheden Parade
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE7
Branch: London, 7 Stratheden Parade
Sales (as a Buyer)
Postcode: SE7
0
people found
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We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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5 Star Review
Jul 01,2018
By:
'Chris'
Jul 01,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE18
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: SE18
0
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James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase.
He went out of his way to help with viewings and clearly described the purchase process and steps to completion.
He kept track of all ...
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Comment on agent fees
Fine
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5 Star Review
Jun 15,2018
By:
'Claire'
Jun 15,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £540000
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £540000
Postcode: SE10
0
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Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ...
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Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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“Worst experience ever...”
1 Star Review
Jun 14,2018
By:
'Kirsty'
Jun 14,2018
Branch: London, 310 Mare Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E8
Branch: London, 310 Mare Street
Lettings (as a Tenant)
Postcode: E8
2
people found
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Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have the ...
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Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
2
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1 Star Review
May 14,2018
By:
'Chloe'
May 14,2018
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE16
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Lettings (as a Tenant)
Postcode: SE16
0
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We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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1 Star Review
May 14,2018
By:
'Chloe'
May 14,2018
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE16
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Lettings (as a Tenant)
Postcode: SE16
0
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We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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1 Star Review
May 09,2018
By:
'Tim'
May 09,2018
Branch: London, 7 Stratheden Parade
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SE3
Branch: London, 7 Stratheden Parade
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SE3
1
people found
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Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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Comment on agent fees
See above
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1 Star Review
Apr 18,2018
By:
'A'
Apr 18,2018
Branch: London, 23 Tranquil Vale, Blackheath Village
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: No
Postcode: SE18
Branch: London, 23 Tranquil Vale, Blackheath Village
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: SE18
0
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We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ...
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Comment on agent fees
Too high in term of the service it provides.
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“Excellent Sales Service...”
5 Star Review
Mar 26,2018
By:
'Michelle'
Mar 26,2018
Branch: London, 27 Greenwich Street South
Services: Conveyancing
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Conveyancing
Postcode: SE10
0
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In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ...
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n.a
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“AVOID this agency at any costs!!! We wanted to rent ......”
1 Star Review
Feb 28,2018
By:
'AVOID'
Feb 28,2018
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E14
0
people found
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AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some misunderstanding". ...
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“I first interacted with Felicity J Lord back in 2011 when ......”
5 Star Review
Feb 23,2018
By:
'Nicholas'
Feb 23,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £370000
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £370000
Postcode: SE10
1
people found
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I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ...
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Comment on agent fees
The fees were reasonable and I felt they earned them.
1
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“Very professional service. Would be very happy to recommend them ......”
5 Star Review
Feb 22,2018
By:
'Iva'
Feb 22,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £765000
Would you recommend?: Yes
Postcode: SE13
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £765000
Postcode: SE13
1
people found
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Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks...
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Comment on agent fees
Good
1
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“Make sure you do not trust anything they say verbally. ......”
1 Star Review
Feb 12,2018
By:
'DontCallMeBaby'
Feb 12,2018
Branch: London, 3 Greenwich South Street
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: SE10
Branch: London, 3 Greenwich South Street
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: SE10
4
people found
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Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email....
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Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
4
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“Neil was great - always punctual, informed, and ready to ......”
5 Star Review
Feb 05,2018
By:
'Daniel'
Feb 05,2018
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: N13
Branch: London, 313 Upper Street
Sales (as a Buyer)
Postcode: N13
0
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Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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“Smooth easy purchase of a lock-up garage through Roz, backed ......”
5 Star Review
Jan 29,2018
By:
'Kieran'
Jan 29,2018
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Sold price: £34000
Would you recommend?: Yes
Postcode: N12
Branch: London, 313 Upper Street
Sales (as a Buyer)
Sold price: £34000
Postcode: N12
0
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Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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“We used Roz for the sale of our property having ......”
5 Star Review
Jan 24,2018
By:
'Gary'
Jan 24,2018
Branch: London, 313 Upper Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N13
Branch: London, 313 Upper Street
Sales (as a Vendor)
Postcode: N13
0
people found
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We used Roz for the sale of our property having already established a great relationship with her during the purchase.
Roz is efficient, patient, but also no-nonsense when she needs to be.
I personally am put off by Estate Agents who give you the big ...
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Comment on agent fees
The fees were comparable with other agents in the area.
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“We have been extremely happy with the service we have ......”
5 Star Review
Jan 16,2018
By:
'Sian'
Jan 16,2018
Branch: London, 313 Upper Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N14H
Branch: London, 313 Upper Street
Sales (as a Vendor)
Postcode: N14H
0
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We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ...
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Comment on agent fees
Good value for miney
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“Felicity J Lord generated a lot of interest in the ......”
5 Star Review
Jan 10,2018
By:
'Craig'
Jan 10,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: SE10
1
people found
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Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service....
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“Brilliant service throughout our sale process from valuation till completion. ......”
5 Star Review
Dec 28,2017
By:
'P'
Dec 28,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £252000
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £252000
Postcode: SE10
1
people found
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Brilliant service throughout our sale process from valuation till completion.
Valuation by Alex was realistic and thorough,
Marketing was very efficient and we were kept up to date at all times.
Once an offer was made James kept all parties up to date on the ...
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Comment on agent fees
Not the cheapest but good value for money
1
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“James a very pleasant and helpful person always on hand ......”
5 Star Review
Dec 21,2017
By:
'POINT'
Dec 21,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: SE10
1
people found
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James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly.
Our solicitor did however comment his phone calls interrupted her little.
Thank you James....
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N/A
1
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“Speaking as a buyer (but also a potential future seller)......”
5 Star Review
Nov 20,2017
By:
'Milan'
Nov 20,2017
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: N1
Branch: London, 313 Upper Street
Sales (as a Buyer)
Postcode: N1
0
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Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent....
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No comment
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“Never use this estate agent- they are rude, unprofessional and ......”
1 Star Review
Nov 08,2017
By:
'Don't'
Nov 08,2017
Branch: London, 69 Church Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N16
Branch: London, 69 Church Street
Lettings (as a Tenant)
Postcode: N16
4
people found
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Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are ...
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Comment on agent fees
Bad
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