Alex Neil
Rotherhithe and Bermondsey, London, SE16
4.8/5, 1288 reviews
96% recommended
95% sales valuation accuracy
97% sales fee satisfaction

Property Features

Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with ... show more Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Rotherhithe and Bermondsey.

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Latest Reviews

View all Reviews 1288
20th Jan 2024
reviewed by 'Natasha'
“Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. ......”
23rd Dec 2022
reviewed by 'soykan suicmez'
“OMG, it has been my worst move-in experience so far.They were so lovely and friendly until we signed the ......”
10th Nov 2022
reviewed by 'Mark Taylor'
“Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call ......”
10th Nov 2022
reviewed by 'Soykan'
“The smoothest tenancy transaction I have been into. Kirstin was accommodating and kind to us while we visited the place ......”
8th Nov 2022
reviewed by 'Sanchita'
“I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us ......”
7th Nov 2022
reviewed by 'Linda'
“Very professional and responsive service! Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £55,000 £4,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
171 8 527 19 205 6 305 3 33 11
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Bow and Bethnal Green, E3
Canary Wharf and Docklands, E14
Chislehurst and Bromley, BR7
Rotherhithe and Bermondsey, SE16

“Thank you...”

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Jan 23,2019
Minithumbup
By: 'John'
Jan 23,2019
0 people found
this helpful
We had a really good service provided by Alex Neil team at Surrey Quays branch. In particular, I would like to mention Sara and Tommaso who were exceptionally professional and helpful in all aspects of the property sale process. Thank you so much...
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“Excellent attention to detail...”

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Jan 23,2019
Minithumbup
By: 'Sat'
Jan 23,2019
1 people found
this helpful
Very pleased with the care and attention provided by the agents more importantly Sandeep. He is a real credit to the firm, using agents is not always easy however Sandeep really made the experience for my wife and I excellent. He answered our questions rapidly ...
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Comment on agent fees
Very pleased. I have had a look around however very pleased with the care and detail involved by Sandeep
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By: Alex Neil Estate Agents
Jan 23, 2019
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Dear Sat, Thank you very much for leaving your 5 star review for Sandeep. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Great Communication...”

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Jan 23,2019
Minithumbup
By: 'ACobe'
Jan 23,2019
1 people found
this helpful
Dimarli was great help in my search for the perfect property . Kept me updated on every changes . Knows his properties !...
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Comment on agent fees
No issues
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By: Alex Neil Estate Agents
Jan 23, 2019
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Dear Acobe, Thank you very much for leaving your review for Dimarli. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Dimarli was extremly patient and thoughtful during my search for ......”

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Jan 23,2019
Minithumbup
By: 'RicardoDosa'
Jan 23,2019
1 people found
this helpful
Dimarli was extremly patient and thoughtful during my search for a new home. He kept on searching for properties I may like until he found me one....
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Comment on agent fees
Okay
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By: Alex Neil Estate Agents
Jan 23, 2019
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Thank you very much for leaving your review for Dimarli and Daniel. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. ...

“Brilliant service...”

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Jan 23,2019
Minithumbup
By: 'Brian'
Jan 23,2019
1 people found
this helpful
Samuel and Sarah were fantastic! They were very helpful and went the extra mile to find me the perfect apartment...
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By: Alex Neil Estate Agents
Jan 23, 2019
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Dear Brain, Thank you very much for leaving your review for Sara We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Great Agent!!!!...”

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Jan 21,2019
Minithumbup
By: 'Laura'
Jan 21,2019
1 people found
this helpful
Sara Garzelli looked after us from beginning to end. Immediately friendly and reassuring, and very prompt with whatever questions we had. She made the whole moving process uncomplicated and compared to other experiences, completely pain free. Thank you very much for your help...
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By: Alex Neil Estate Agents
Jan 22, 2019
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Dear Laura, Thank you very much for leaving your comments for Sara. We are very pleased that you were happy with the service she provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Great team...”

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Jan 20,2019
Minithumbup
By: 'Herman'
Jan 20,2019
1 people found
this helpful
I approached Sara and Daniel in Surrey Quays Office. Both really polite and done a great job in finding me a tenant in less than a week. Will recommend to friends and family...
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By: Alex Neil Estate Agents
Jan 21, 2019
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Dear Herman. Thank you so much for leaving your review for Sara and Daniel. We are very pleased that you are happy with their assistance and we look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service...”

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Jan 16,2019
Minithumbup
By: 'T'
Jan 16,2019
2 people found
this helpful
I have been a tenant with Alex Neil for a few years the team have been very professional The service have been great always quickly responde we had enjoyed the time of our staying well recommended....
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By: Alex Neil Estate Agents
Jan 18, 2019
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Dear T Tomasa. Thank you so much for leaving your review for Priscilla.We are very pleased that you are happy with the service provided by her and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“great service...”

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Jan 15,2019
Minithumbup
By: 'Fred'
Jan 15,2019
1 people found
this helpful
Daniel Ervin has been a fantastic support for me right from the first day he came to value my property. He is very respectful. He was very honest all the way through and was very positive. Also Sara Garzelli, which found me a buyer, has ...
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Comment on agent fees
Honest
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By: Alex Neil Estate Agents
Jan 16, 2019
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Dear Fred, Thank you very much for leaving your review for Sara. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“The best estate agents...”

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Jan 15,2019
Minithumbup
By: 'Marios'
Jan 15,2019
1 people found
this helpful
This is the second time we have used Alex Neil as our selling agent and they have done a great job. They have managed to secure me a buyer and we were able to exchange within 6 weeks. In particular, I want to thank Sara Garzelli, ...
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By: Alex Neil Estate Agents
Jan 16, 2019
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Dear Marios, Thank you very much for leaving your review for Sara & Ayrton. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great help...”

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Jan 14,2019
Minithumbup
By: 'Ana'
Jan 14,2019
0 people found
this helpful
Even though I have not decided for one of the properties Tommaso kindly showed me, I am very grateful for his help and support....
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By: Alex Neil Estate Agents
Jan 14, 2019
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Dear 'Ana' Thank you for your kind words about Tomasso, we are pleased that he made such an impression. Good luck with your property search and we look forwards to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent Service...”

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Jan 14,2019
Minithumbup
By: 'Kiomars'
Jan 14,2019
0 people found
this helpful
I have been through many state agencies for the past few months and out of all the agents I met Sara Garzelli was one of my favourite agents! She was very helpful, patient, and responded quickly to any query we had which made choosing a ...
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Jan 14, 2019
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Dear 'Kiomars', Thank you for your kind words in review of the service provided by Sara. We appreciate you taking time out to do this and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic agents...”

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Jan 13,2019
Minithumbup
By: 'Francesca'
Jan 13,2019
0 people found
this helpful
My experience with Sara and Daniel was fantastic. The sale and purchase situation involved a very trick chain but Sara and Daniel made the process really smooth. We were kept informed throughout and no question or request was a problem for them to deal with. ...
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By: Alex Neil Estate Agents
Jan 14, 2019
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Dear 'Francesca' Thank you very much for leaving your comments for Sara and Daniel. We are very pleased that you were happy with the service they provided and we look forward to helping you again in the future. Best regards, Alex Neil Estate Agents. ...

“Great service!...”

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Jan 12,2019
Minithumbup
By: 'Marcus'
Jan 12,2019
0 people found
this helpful
I had been looking for a property to rent and when i came across alex neil, Sandeep Mann in particular, i had such a great service experience. He showed me a few properties and helped me get a particular one in the requirement i wanted ...
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“Professional and efficient...”

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Jan 11,2019
Minithumbup
By: 'Damian'
Jan 11,2019
1 people found
this helpful
Sara has been very professional and efficient finding and negotiating a place for myself, we had a great agreement in two days!...
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Comment on agent fees
I think agent fees are in accordance with the market value
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By: Alex Neil Estate Agents
Jan 11, 2019
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Dear Damian G, Thank you very much for leaving your comments for Sara. We are very pleased that you were happy with the service she provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Outstanding Service...”

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Jan 11,2019
Minithumbup
By: 'Londontony'
Jan 11,2019
1 people found
this helpful
This gentleman is so positive and knowledgeable. If you ever ring Alex Neil i highly recommend that you ask for Sandeep Mann. Was a pleasure dealing with him...
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By: Alex Neil Estate Agents
Jan 14, 2019
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Dear 'Londontony' Thank you for this review about you recent dealings with Sandeep. We were pleased to read your recommendation and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Pinch of salt...”

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Jan 10,2019
Minithumbdown
By: 'SellerInSE16'
Jan 10,2019
0 people found
this helpful
I went to Alex Neil in Jan 2018 to sell my one bedroom flat, they found a buyer 3 months later but the sale collapsed in July 2018. I stuck with Alex Neil but they did little to advertise my flat after that and would keep telling me ...
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Comment on agent fees
Standard fees on completion, no complaints on the terms.
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By: Alex Neil Estate Agents
Jan 10, 2019
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Dear SellerInSE16, We are very sorry you have felt the need to leave this review, if you can provide more details it will allow us to investigate any issues and offer a response. If you would like to supply further information including your name and the property address to [email protected] we will respond in due course. Best regards, Alex Neil Estate Agents ...

“Bad and slow management...”

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Jan 10,2019
Minithumbdown
By: 'Raisi'
Jan 10,2019
0 people found
this helpful
Bad and slow progress complete rude management call to the head office Not received reply till now only this poor tya show some profesionalism and care...
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Comment on agent fees
bad
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By: Alex Neil Estate Agents
Jan 10, 2019
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Dear Raisi, We are very sorry you have felt the need to leave this review, if you can provide more details it will allow us to investigate any issues and offer a response. If you would like to supply further information including the property address to [email protected] we will respond in due course. Best regards, Alex Neil Estate Agents ...

“All round great experience with Ayrton...”

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Jan 04,2019
Minithumbup
By: 'Antonia'
Jan 04,2019
2 people found
this helpful
Ayrton was extremely helpful during this difficult purchase. At all times he remained courteous, professional and friendly. I would recommend his services to anyone. He was also very contactable at sometimes unsociable hours, which was very helpful for keeping the sale progressing. Thank you!...
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By: Alex Neil Estate Agents
Jan 04, 2019
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Dear Antonia, Thank you very much for leaving your comments for Ayrton. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Sattar...”

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Dec 20,2018
Minithumbup
By: 'Sattar'
Dec 20,2018
1 people found
this helpful
It's my pleasure to meet a professional and helpful character like Sara. She knows how she can help to rent your suitable property. She is so patient and persistent....
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Comment on agent fees
a bit expensive.
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By: Alex Neil Estate Agents
Dec 20, 2018
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Dear Sattar, Thank you very much for leaving your 5 star review for Sara. We are so pleased that you were happy with the service she provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Really Helpful...”

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Dec 20,2018
Minithumbup
By: 'Michael'
Dec 20,2018
1 people found
this helpful
We were in desperate need of help to find a house for 4 of us, Tommaso was exeptional on finding more solutions for us and giving us advices on the properties...
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By: Alex Neil Estate Agents
Jan 03, 2019
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Dear Michael, Thank you very much for leaving your comments for Tommaso. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Bad Management...”

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Dec 04,2018
Minithumbdown
By: 'baloch'
Dec 04,2018
0 people found
this helpful
I Mr baloch rented a 4 bedroom property with my wife and two young children from Alex o Neil Bywater place which is they managing it for the landlord (landlord not knowing they are not doing anything to the property and charging the landlord and a ...
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“Helpful...”

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Nov 30,2018
Minithumbup
By: 'Luca'
Nov 30,2018
1 people found
this helpful
Tommaso has been very professional from the start. He continuously updated me about available properties and tried his best to accommodate our stringent requirements. Unfortunately we were not able to strike a deal but I'd definitely reccommend him if you are looking to rent or ...
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By: Alex Neil Estate Agents
Nov 30, 2018
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Dear Luca, Thank you very much for leaving your 5 star review for Tommaso. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Nice and Great Agent...”

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Nov 29,2018
Minithumbup
By: 'Oliver'
Nov 29,2018
1 people found
this helpful
Sandeep was very polite and professional. Pricing and fees were well informed. The viewing appointment was easy to be agreed. Telephone contact was constant during the renting process. He explained all the requirements to me in a very detailed and patient way. The house is ...
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By: Alex Neil Estate Agents
Nov 29, 2018
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Dear Oliver Viscarra, Thank you very much for leaving your comments for Sandeep. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Review Sara Garzelli...”

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Nov 27,2018
Minithumbup
By: 'Marius'
Nov 27,2018
1 people found
this helpful
I am the landlord for 44 Finland Street. Sara is by far the best lettings agent i have ever dealt with. She is world class in her professionalism and execution. I have used Alex Neil for 3 years and the only reason to be frank is Sara. ...
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Comment on agent fees
It's an expensive service but with specifically Sara it makes sense. She also found the maximum rent fee for my property. Brilliant!
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By: Alex Neil Estate Agents
Nov 28, 2018
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Dear Marius Esterhuysen, Thank you very much for leaving your 5 star review for Sara. We are so pleased that you were happy with the service she provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Couldn't be happier...”

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Nov 23,2018
Minithumbup
By: 'Andy'
Nov 23,2018
1 people found
this helpful
Sara knew exactly what I was looking for, and the moment something right became available (quite literally, I think the tenant had given notice just minutes before hand) she was calling me up to ask me about it. I was only able to view properties ...
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Comment on agent fees
Very reasonable. Lower than some other places.
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By: Alex Neil Estate Agents
Nov 23, 2018
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Dear Andy Hunt, Thank you very much for leaving your review for Sara. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mixed thoughts...”

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Nov 22,2018
Minithumbup
By: 'Nyte-Skye'
Nov 22,2018
1 people found
this helpful
It can be very difficult to complete reviews of this nature. Both Lucia and Priscilla have been very good, both very positive and mostly very professional but the same can not be said for the branch and the company. Whenever I have been into the ...
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Comment on agent fees
I recommend the agent grudgingly. When I moved in the fees seemed average although I thought the renewal fees for doing nothing except your day to day job were outrageous exploitation of tenants
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By: Alex Neil Estate Agents
Nov 22, 2018
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Dear 'Nyte-Skye' Thank you for taking time out and leaving this review, we apologise that your experience didn't match your overall expectations. Best regards, Alex Neil Estate Agents ...

“Incredible!...”

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Nov 14,2018
Minithumbup
By: 'Tim'
Nov 14,2018
1 people found
this helpful
I was amazed by Pijus customer service. I have never in my life dealt with an agent so professional and honest. Highly recommend!...
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Comment on agent fees
Fees are good
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By: Alex Neil Estate Agents
Nov 14, 2018
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Dear Tim, Thank you very much for leaving your review for Pijus. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

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Nov 13,2018
Minithumbup
By: 'Miriam'
Nov 13,2018
1 people found
this helpful
From the first flat Sara showed me, she knew exactly what I was looking for. Her charismatic and happy personality also her commitment towards her job makes her someone trustful and professional. Thanks Sara!...
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By: Alex Neil Estate Agents
Nov 14, 2018
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Dear Miriam, Thank you very much for leaving your 5 star review for Sara. We are so pleased that you were happy with the service she provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Outstanding service...”

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Nov 09,2018
Minithumbup
By: 'Carlo'
Nov 09,2018
2 people found
this helpful
Sara gave me and my partner outstanding services by showing us around a range of properties which fitted what we were looking for. As well as showing enthusiasm and positivity which made the experience very comfortable and satisfying. She always kept us informed on any ...
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By: Alex Neil Estate Agents
Nov 09, 2018
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Dear Carlo. Thank you so much for leaving your review. We are very pleased to learn that you are happy with the service provided by Sara. We wish you all the best and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
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Vendor Fees

Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)

Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.

Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman

Awards won by Alex Neil, London SE16 2UG



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