“Mixed thoughts...”

Nov 22,2018
Minithumbup
Lucia
Priscilla
By: 'Nyte-Skye'
Nov 22,2018
1 people found
this helpful
It can be very difficult to complete reviews of this nature. Both Lucia and Priscilla have been very good, both very positive and mostly very professional but the same can not be said for the branch and the company. Whenever I have been into the branch it appears to be generally very chaotic, particularly with the sales team doing a lot of shouting on the phones, really unprofessional. Also, Rebecca Donnelly, a director, was particularly challenging when it came to dispute resolving refusing to talk directly or being permanently "in a meeting" which again is childish and unprofessional (which explains why other members of the team behaving the way they do). Having said all of that the landlord was quite difficult and Priscilla did a good job in a tough situation. She made one promise which she couldn't cash but that notwithstanding, I was overall quite grateful for her help. Lucia has also been very helpful since her return to AN, as she was when I dealt with her 2 years ago.
Comment on agent fees
I recommend the agent grudgingly. When I moved in the fees seemed average although I thought the renewal fees for doing nothing except your day to day job were outrageous exploitation of tenants
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 22, 2018
Dear 'Nyte-Skye'

Thank you for taking time out and leaving this review, we apologise that your experience didn't match your overall expectations.

Best regards,
Alex Neil Estate Agents

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