95% sales valuation accuracy
97% sales fee satisfaction
Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with ...
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Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Rotherhithe and Bermondsey.
Latest Reviews
20th Jan 2024
reviewed by 'Natasha'
23rd Dec 2022
reviewed by 'soykan suicmez'
10th Nov 2022
reviewed by 'Mark Taylor'
10th Nov 2022
reviewed by 'Soykan'
8th Nov 2022
reviewed by 'Sanchita'
Opening Hours
Address
Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £55,000 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 171 | 8 | 527 | 19 | 205 | 6 | 305 | 3 | 33 | 11 |
Areas covered
- New Cross
- Surrey Quays
- Lee
- Rotherhithe
- SE16
- Canada Water
- SE1
- Shad Thames
- SE3
- Blackheath
- SE10
- Greenwich
- SE8
- Deptford
- SE13
- Lewisham
- SE18
- Woolwich
- SE9
- Eltham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Jun 27,2019
Jun 27,2019
0
people found
this helpful
this helpful
Sara went above and beyond in trying to secure us a lovely apartment with everything we needed.
She was friendly and very helpful, not just regarding her properties but with general letting advice and valuable local knowledge, which was essential for us. Thank you very ...
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Jun 27,2019
Jun 27,2019
0
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this helpful
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Such a lovely and fun on going lady.
Her service was exceptional and can't get any better! Definitely recommend everyone to go there and speak to Sara....
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Jun 27, 2019
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Dear Valeria,
Thank you for taking the time to leave your review. We were pleased to read about your positive experience and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 27,2019
Jun 27,2019
1
people found
this helpful
this helpful
The service was excellent.
Sara has been so helpful in securing us a place. She cares for her customers and is very responsive, unlike some other agents.
She put in so much effort and always had a big smile on her face.
Her service was ...
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Jun 27, 2019
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Dear Joshua,
Thank you for leaving your positive review of your experience with Sara. We were very pleased to read your comments and hope to have the pleasure of assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 26,2019
Jun 26,2019
1
people found
this helpful
this helpful
An overall good experience. Sara was always a pleasure to deal with. Good and timely communication throughout the whole purchase process. Will definitely recommend...
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Jun 27, 2019
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Dear Michael,
Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and hope to be able to help you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 24,2019
Jun 24,2019
1
people found
this helpful
this helpful
It was the first time I was renting my property, hence I was completely in the hands of Alex Neil’s guys. I must say, they were brilliant! I really valued the ‘human interactions’ and at the end I knew everyone at the agency: Daniel, ...
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Jun 24, 2019
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Dear Lorenzo,
Thank for your positive review of your dealings with our South East London office. We were pleased to learn of your experiences and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 24,2019
Jun 24,2019
0
people found
this helpful
this helpful
Very quick and efficient service was provided by Alex Neil Estate Agents in Surrey Quays. They marketed and found a tenant for our property in no time at all....
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Jun 25, 2019
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Dear Jackie,
Thank you for taking time out to leave this review. We are happy that our service left a positive impression and we hope to deal with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jun 20,2019
Jun 20,2019
1
people found
this helpful
this helpful
Sara was extremely helpful and easy to deal with. She guided each one of us through every step with precision and was more than happy to answer our questions round the clock....
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Jun 20, 2019
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Dear Bonnie. Thank you for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 19,2019
Jun 19,2019
1
people found
this helpful
this helpful
I have just rented my flat using your services. Tom couldn't have been more friendly and helpful, he showed me the flat and got back to me with a reply in such a quick time. Renting through Alex Neil was such an easy experience and ...
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Jun 19, 2019
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Dear Andra. Thank you for leaving your review for Tommaso. We are pleased that you are happy with his assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 18,2019
Jun 18,2019
1
people found
this helpful
this helpful
Could not recommend Sara enough as an agent. Helpful, knowledgeable and incredibly understanding when I wanted to arrange a viewing quickly on a property. Was then fair and understanding in negotiations with the landlord, and we ended up with a great property at a great ...
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Jun 18, 2019
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Dear Charlie. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Sara and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 18,2019
Jun 18,2019
1
people found
this helpful
this helpful
Daniel and Sara were very professional and helped us getting the apartment under the best conditions. The contact with them was easy and even possible on Saturday.
Daniel handled the problems we encountered very well and was available for questions.
Overall, we had a very ...
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Comment on agent fees
Good
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Jun 18, 2019
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Dear Simone. Thank you for leaving your review for Daniel and Sara. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 17,2019
Jun 17,2019
1
people found
this helpful
this helpful
I always been dealing with Sara.
She is always very helpful and professional.
I would recommend her for both Sale and Lettings....
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Comment on agent fees
Ok
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Jun 17, 2019
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Dear Hilary. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Sara and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 16,2019
Jun 16,2019
1
people found
this helpful
this helpful
Daniel and Sara were two diligent and proffesional agents. They coped with small difficulties along the way in order to give us an extraordinary service. All paperwork was solved really quickly! Thank you!...
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Comment on agent fees
Excellent!
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Jun 17, 2019
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Dear Daniel. Thank you for leaving your review for Daniel and Sara. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 15,2019
Jun 15,2019
1
people found
this helpful
this helpful
Can't recommend Sara and Daniel enough. They were incredibly patient and understanding when helping me find a property.
They listening to my requirements and going above and beyond to find the perfect property.
Highly impressed with their level of professionalism....
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Jun 17, 2019
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Dear James. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Sara and Daniel and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 15,2019
Jun 15,2019
1
people found
this helpful
this helpful
Received an amazing service and help from Sara. She was very keen on getting everything ready for us as quick as possible.
She was very friendly and very flexible with her time to answer any questions in a lot of detail at any point during ...
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Jun 17, 2019
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Dear Tyler. Many thanks for leaving your review for Sara. We are very pleased that you are happy with her assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Jun 10,2019
Jun 10,2019
1
people found
this helpful
this helpful
My experience with Alex Neil was amazing.
I approached Sara which followed me in my search, in a really special and professional way.
I recommend Sara to anyone...
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Jun 10, 2019
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Dear Beth. Thank you for leaving your review for Sara. We are very pleased that you are happy with her assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 09,2019
Jun 09,2019
1
people found
this helpful
this helpful
Bought an investment property through Alex Neil.
The sale was overseen by Sara who was extremely professional and very helpful. She kept us up to date at all time, and the main thing was I felt she was working equally for us the buyers but ...
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Jun 10, 2019
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Dear Martin. Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Jun 08,2019
Jun 08,2019
1
people found
this helpful
this helpful
Sara always respond to any queries we had as quickly as she could.
She worked hard to make sure we were always in the loop with what was happening. She definitely made the buying process so much smoother and reduced our stress....
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Jun 10, 2019
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Dear Clari. Many thanks for leaving your review. We are very pleased that you are happy with Sara's assistance and we wish you all the best in your new home. Best regards, Alex Neil Estate Agents ...
Jun 07,2019
Jun 07,2019
1
people found
this helpful
this helpful
I was looking for a property for a very long time but then finally I approach Alex Neil and specially Tommaso i have to admit they are really on top of everything...
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Comment on agent fees
Good
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Jun 07, 2019
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Dear John. Thank you for leaving your review for Tommaso. We are very pleased that you are happy with his assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 07,2019
Jun 07,2019
1
people found
this helpful
this helpful
Fantastic service provide by Alex Neil and Sara which found me a buyer and a great offer within a week I marketed the property through them.
I will definitely recommend your services...
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Good
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Jun 07, 2019
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Dear Johanna. Many thanks for leaving your review. We are very pleased that you are happy with the service provided by Sara and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Jun 07,2019
Jun 07,2019
1
people found
this helpful
this helpful
Having done a fair few viewings with a lot of agencies in my time I usually expect them to be quite dry and fake (forced smiles, etc). It was a very pleasant surprise how comfortable Sara made the viewing feel and I really appreciate how ...
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Jun 10, 2019
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Dear Daniel. Thank you for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 03,2019
Jun 03,2019
1
people found
this helpful
this helpful
I was very lucky to have Sara for my property dealings.
I found in Sara, exceptional qualities when dealing with finding tenants for my property and also when it came time to sell I relied on her trustworthy nature to guide me in the right ...
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Comment on agent fees
Good
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Jun 03, 2019
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Dear Kirti. Thank you so much for leaving your review for Sara. We are very pleased that you are happy with her assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Jun 03,2019
Jun 03,2019
1
people found
this helpful
this helpful
Sara was friendly and warm and was easy to contact. She responded to our queries very quickly. Very good agent...
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Comment on agent fees
Bad - there should be no fees
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Jun 03, 2019
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Thank you very much for leaving your review. We are pleased that you are happy with the service provided by Sara and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jun 03,2019
Jun 03,2019
1
people found
this helpful
this helpful
Thank you Sara for finding me a great property.
I will definitely come back in the future.
I will also recommend your services...
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Comment on agent fees
Ok
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Jun 04, 2019
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Dear Nho Yu. Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
May 31,2019
May 31,2019
1
people found
this helpful
this helpful
Lovely kind agents with very good knowledge of the property we viewed. Both Eva and Sara have been very helpful in processing our application quickly and efficiently! Great service!...
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Good
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Jun 03, 2019
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Dear Sophie. Many thanks for leaving your review for Eva and Sara. We are very pleased that you are happy with their assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
May 31,2019
May 31,2019
1
people found
this helpful
this helpful
I've called Alex Neil to get a valuation booked for my flat. My property was let very quick with the help of Sara.
So far I have been pleased with the service of Alex Neil and Sara in particular....
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Jun 03, 2019
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Dear Jaleel. Thank you for leaving your review for Sara. We are pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
May 31,2019
May 31,2019
1
people found
this helpful
this helpful
Sara Garzelli did a great job finding us plenty of suitable properties and was always on hand to answer any of my questions. Couldn't recommend her enough!...
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Jun 03, 2019
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Dear Roger. Many thanks for leaving your review for Sara. We are very pleased that you are happy with her assistance and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
May 31,2019
May 31,2019
1
people found
this helpful
this helpful
Alex Neil is a very efficient estate agent - from start to end! I rented a property for 12 months and they were very friendly and helpful all the time. Very good experience and will definitely recommend them!...
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Comment on agent fees
Fees are reasonable compared to all other London estate agents
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Jun 03, 2019
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Dear Enrique. Thank you for leaving your review for Lucia and Sara. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
May 30,2019
May 30,2019
1
people found
this helpful
this helpful
When me and my mum had a bad experience with losing a home we were ready to move into, Daniel went above and beyond everything he could do to try and find us somewhere to live. He even stayed behind in the office until 9pm ...
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May 31, 2019
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Dear Karen. Thank you for leaving your review for Daniel. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
May 29,2019
May 29,2019
0
people found
this helpful
this helpful
Dan is very helpful, professional and patient. He showed me a few properties and was honest about all the details to ensure we can find a property which matches the best to my needs and budget. Dan demonstrates true dedication to his job, would definitely ...
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May 29, 2019
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Dear Ana,
We thank you for taking the time to leave this positive review for Daniel. It is lovely to hear a happy customer sharing their experience in this way.
If you need assistance in the future we look forward to assisting you.
Best regards,
Alex Neil Estate Agents ...
May 23,2019
May 23,2019
1
people found
this helpful
this helpful
Thank you Tommaso for your hard work and support with the viewings! You have a special charisma and really did make us feel less anxious. And Sarah, well done! Your hard work, advice and perseverence at the progression stage was appreciated so much! Well done! ...
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Comment on agent fees
Reasonable and worth all the hard work and perseverance.
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May 23, 2019
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Dear Marc and Carlos. Thank you for leaving your review for Tommaso. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in SE16 
Best Letting Agent in SE16 
