95% sales valuation accuracy
97% sales fee satisfaction
Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with ...
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Alex Neil in Rotherhithe & Bermondsey is your trusted local estate agent when selling or buying properties. We have decades of property experience in Tower Bridge, Shad Thames, and Bermondsey through Surrey Quays, Canada Water, Rotherhithe, and east to Greenwich and New Cross. Home movers have complimented our service standards with high ratings on Google. Over the years, we have received prestigious awards from allAgents and the British Property Awards. For your peace of mind, Alex Neil is a member of The Property Ombudsman Scheme. When you have a house or an apartment to sell, we remain the estate agent of choice for people with property requirements in Rotherhithe and Bermondsey.
Latest Reviews
20th Jan 2024
reviewed by 'Natasha'
23rd Dec 2022
reviewed by 'soykan suicmez'
10th Nov 2022
reviewed by 'Mark Taylor'
10th Nov 2022
reviewed by 'Soykan'
8th Nov 2022
reviewed by 'Sanchita'
Opening Hours
Address
Alex Neil
146 Lower Road
Rotherhithe,London
Greater London
SE16 2UG
020 7237 6767
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £55,000 | £4,750,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 171 | 8 | 527 | 19 | 205 | 6 | 305 | 3 | 33 | 11 |
Areas covered
- New Cross
- Surrey Quays
- Lee
- Rotherhithe
- SE16
- Canada Water
- SE1
- Shad Thames
- SE3
- Blackheath
- SE10
- Greenwich
- SE8
- Deptford
- SE13
- Lewisham
- SE18
- Woolwich
- SE9
- Eltham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Mar 18,2019
Mar 18,2019
0
people found
this helpful
this helpful
Thanks Sara for your support and flexibility always available via phone or email. Works for you to help reach your goals thanks so much...
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Mar 18, 2019
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Dear Dani K, n nThank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. n nBest regards, n nAlex Neil Estate Agents ...
Mar 11,2019
Mar 11,2019
1
people found
this helpful
this helpful
Went above and beyond to help me secure my first property. Had all the answers, if not found them out and got back to me ASAP.
Wouldn't have purchased my first home with Alex Neil if not for Sara....
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Mar 11, 2019
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Dear Alex G,
Thank you very much for leaving your review for Sara. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Mar 09,2019
Mar 09,2019
1
people found
this helpful
this helpful
Sara was the first agent that contacted us out of many agents we wrote to.
She was very professional and went out of her way to make our property purchase happen.
We were very satisfied with her service and would definitely refer her to family ...
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Mar 11, 2019
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Dear Rob,
Thank you very much for leaving your review for Sara. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Mar 04,2019
Mar 04,2019
1
people found
this helpful
this helpful
Quick in response, and reliable person. Tommaso got in touch with a flat viewing and sorted out in a really pleasant and professional way....
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Mar 05, 2019
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(1)
Dear Chao,
Thank you very much for leaving your review for Tommaso. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Feb 28,2019
Feb 28,2019
0
people found
this helpful
this helpful
We had the worst experience with Alex Neil. After signing the pre-tenancy agreement, which included furniture, we were sent the final tenancy agreement, which again we signed.
The final agreement did not include the inventory but nowhere it mentioned that it would void the pre-tenancy ...
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Mar 01, 2019
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Dear Linda,
We are very sorry to hear of your experience and understand your disappointment with the Landlord's decision about furnishings which has led to the situation you've described.
Liaising with our Management Team is the way forward as they will do everything within their control to help you find a satisfactory solution.
Best regards,
Alex Neil Estate Agents ...
Feb 28,2019
Feb 28,2019
1
people found
this helpful
this helpful
I enjoyed dealing with Sara for a property rental as a perspective tenant.
Her upbeat personality and professional attitude helped calm down the usual worries associated with making the decision to move. Top marks and thanks.
Monica...
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Mar 01, 2019
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Dear Md,
Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 25,2019
Feb 25,2019
1
people found
this helpful
this helpful
Having rented from Alex Neil for 2 and a half years now, they have consistently delivered a memorable service.
I really appreciate how quick and professionally the team have responded to queries throughout my tenancy and the speed with which events have been resolved....
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Feb 25, 2019
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Dear Shepherd,
Thank you very much for leaving your review for Lucia. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Feb 21,2019
Feb 21,2019
2
people found
this helpful
this helpful
I had a great experience with Lucia through whole the time. She always reply quickly and trying to find solution in any situation.
I am 100% satisfied....
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Feb 21, 2019
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Dear Vamosi. Thank you so much for leaving your review for Lucia. We are very pleased that you are happy with her assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Feb 21,2019
Feb 21,2019
0
people found
this helpful
this helpful
Have rented a house with Alex Neil. They was very fast with their response to any queries or complaints. They always give use further notice for any inspection/visits. Would definitely recommend them....
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Feb 21,2019
Feb 21,2019
1
people found
this helpful
this helpful
Have been living in a house let by Alex Neil agency for a year.. They have been very responsive and friendly. They give fast responses and have contacts with good contractors in case of any issues. I highly recommend them......
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Feb 21, 2019
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Dear Sricharan Gangaraju
Thank you very much for leaving your review for Eva. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Feb 18,2019
Feb 18,2019
1
people found
this helpful
this helpful
Very prompt and quick service, enabling entering and leaving at the end of my tenancy easy and clear. In particular, they have been very quick to get things fixed together with the landlord and have sorted things as quickly as could be asked for....
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Comment on agent fees
Breaking tenancy prior to end of term is costly, but otherwise fees reasonable.
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Feb 18, 2019
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Thank you very much for leaving your review. We are very pleased that you are happy with our services and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
I felt at ease with Sandeep. I found agents to be quite pushy but Sandeep was so professional and at ease....
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Feb 11, 2019
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Dear Linda. Thank you very much for your review. We are pleased that you are happy with Sandeep's assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
I had been looking for a property and he helped me every step of the way even when he didnt have to....
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Comment on agent fees
Great
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Feb 11, 2019
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Dear Paul pogba,
Thank you very much for leaving your review for Sandeep. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
As a landlord he continued to push to get me the right price for my property. I recommend sandeep mann...
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Comment on agent fees
Excellent
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Feb 11, 2019
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Dear Karthik pandya,
Thank you very much for leaving your review for Sandeep. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
I felt at ease with Sandeep. I found agents to be quite pushy but Sandeep was so professional and at ease....
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Good
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Feb 11, 2019
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Dear Linda. Thank you so much for leaving your review for Sandeep. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jan 31,2019
Jan 31,2019
1
people found
this helpful
this helpful
This is was the first tenancy I had in London and hence Alex Neil was the first agent. It was really easy process with them from start of tenancy till end. It was a really nice property with cheaper rent compared to others in the ...
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Feb 01, 2019
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Dear Mohamed Kavungal,
Thank you very much for leaving your review for Tya. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 30,2019
Jan 30,2019
1
people found
this helpful
this helpful
Everything was smooth and quick. Sandeep guided and supported us the whole way. He was polite and professional. Would recommend....
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Jan 31, 2019
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Dear Jas,
Thank you very much for leaving your review for Sandeep. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
Giuseppe and Daniel looked after me so well and I really like their options for renting my flat, which I found very easy to understand. All my questions were answered expertly and in a professional way. Excellent service....
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Jan 29, 2019
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Dear Donald,
Thank you very much for leaving your review for Giuseppe and Daniel. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
Dimarli made the process of selling my house for the first time extremely easy. He was very helpful, I would recommend using Alex Neil....
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Decent
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Jan 29, 2019
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Dear Zack,
Thank you very much for leaving your review for Dimarli and Daniel. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
I sold my flat with Alex Neil and I have to admit that they exceeded my expectations.
They were able to sell my flat very quick.
The service offered by Tommaso and Daniel was superb.
I would definitely recommend this company....
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Jan 30, 2019
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Dear James,
Thank you very much for leaving your review for Tommaso and Daniel. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
I approach Alex Neil for rent my flat, and I have to admit that their service was stunning.
Tommaso was very professional and I did find me tenants within days....
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Good
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Jan 30, 2019
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Dear Alvaro,
Thank you very much for leaving your review for Tommaso. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
I was looking for a property to buy since September and when finally I approach Alex Neil I find my property.
I have to say their service is out of this world specially Tommaso help me a lot during my property search, he even show ...
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Jan 30, 2019
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Dear Adrianne,
Thank you very much for leaving your review for Tommaso and Daniel. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 29,2019
Jan 29,2019
1
people found
this helpful
this helpful
Dimarli helped me to find the right tenant for my property . He Is very polite and approachable. Kept me in the know...
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No issues
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Jan 30, 2019
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Dear Jade,
Thank you very much for leaving your review for Dimarli. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 28,2019
Jan 28,2019
1
people found
this helpful
this helpful
My experience using Alex Neil estate agents has gone beyond what I expected, Sam was professional, friendly, and did everything he could to find us a property which matched what we was looking for. We had been looking for a flat to rent for months ...
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Comment on agent fees
Fees weren’t too pricey.
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Jan 28, 2019
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Dear Tom Sumpter,
Thank you very much for leaving your review for Sam. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 25,2019
Jan 25,2019
1
people found
this helpful
this helpful
First class service from Daniel and Giuseppi. They work till late and always got answer in time. Simple process to review and approve sales literature. Regular updates on viewings and once sale had been agreed....
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Jan 28, 2019
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Dear Ben,
Thank you very much for leaving your review for Giuseppe and Daniel. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 24,2019
Jan 24,2019
1
people found
this helpful
this helpful
My experience with Alex Neil's office in Southeast London and specifically with Sara Garzelli was superb. Sara was very kind, helpful, responsive and honest. I would rate 10/10. Thanks, Sara!...
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Jan 24, 2019
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Dear Jan,
Thank you very much for leaving your comments for Sara. We are very pleased that you were happy with the service she provided and we look forward to helping you in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 24,2019
Jan 24,2019
1
people found
this helpful
this helpful
After listening to exactly what we wanted Sam managed to find our perfect home! He seemed to know better than we did what we was looking for, and throughout the whole process was helpful and informative. I can't thank him enough for making moving so ...
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Comment on agent fees
As expected, which I didn't mind paying at all with the service I received.
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Jan 24, 2019
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Dear Kayleigh Wright,
Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 24,2019
Jan 24,2019
1
people found
this helpful
this helpful
Sara has worked hard on my behalf and secured a buyer within 3 weeks of listing my property. She has been patient with my telephone difficulties and has worked well with the fact that I live overseas. Her communications are clear and concise. I am extremely ...
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good
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Jan 24, 2019
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Dear Linda Dawson,
Thank you very much for leaving your review for Sara. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 23,2019
Jan 23,2019
0
people found
this helpful
this helpful
Sara is absolutely fantastic, very friendly approachable and was a delight to work with.
Great communication, and made the process as stress free as possible.
My husband and I were looking at properties for months and have meet a was selection of estate agents and ...
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Jan 23, 2019
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Dear Urska,
Thank you very much for leaving your review for Sara. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents. ...
Jan 23,2019
Jan 23,2019
1
people found
this helpful
this helpful
Dimarli was clear and informative. He took his time to explain fees and took all my requirements in to consideration. He gave me a variety of properties to view and hot the nail on the head with at least 2 which my partner and I found ...
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Good
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Jan 23, 2019
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Dear Rachel,
Thank you very much for leaving your comments for Dimarli. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future.
Best regards,
Alex Neil Estate Agents. ...
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Vendor Fees
Overall Fees
2% (inc. VAT), On Completion (Fees are negotiable)Our fee structure is on a no-sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). Fees are subject to minimum charges of £5,000 + VAT (£6,000 inc VAT) for Sole & Joint Agency and £6,000 + VAT (£7,200 inc VAT) for Multi-Agency.
Last updated on 09/02/2024, 9:51 AM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Last updated at 4:12 PM 06/02/2024 by Jon Pulman
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected]
Best Estate Agent in SE16 
Best Letting Agent in SE16 
