0% lettings valuation accuracy
50% lettings fee satisfaction
Mar 22,2014
Mar 22,2014
2
people found
this helpful
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, as an example is no central heating for months with one of the coldest winters and a 2 months old baby. None of my concerns, letters, calls, or complaints did any difference for Lenwell to get it repaired sooner. It was from around December till July the following year until finally the landlord came to do some repairs. They install a new central heating which about few months later after a gas inspection resulted to fail and not be safe to be used. In summary a total disaster or property management and customer service. I had to use my legal right of contacting the landlord and since then I started dealing directly with him. First time I have seen this up to the point I challenged the landlord about the need of using Lenwell when we had to deal directly about all the property matters.
We should have never rented with Lenwell since we started very bad from the beginning after we signed the contract they told us that there was no inventory for the house. In all previous visits to the property and conversations we were told always the opposite. Since it was a half furniture property we had to get one done. We dealt with all the hassle to get it signed by a third independent person. During the pre contract visits we were promised about certain furniture to be taken away since it was in a very bad state. This again never happened and we had to put ourselves the staff in the property garage losing space for other things. They never even bother to retire the sign post of the property "Let by".
Overall our period renting there about 2 years we had to write several record delivery letters, the Lenwell phone numbers never answered, call backs is something they simply do not practice, and an endless list of similar practices. When we finished with them they tried to charge us for some tear and wear conditions and after I wrote a letter to make it clear my intentions of taking matters further they gave up with it. When I move out from there was not happy to get to a new house but also relief of the stress caused by the worst renting experience I ever had in my life not only in this country.
I you decide to businesses with Lenwell not just renting after reading this at least you cannot say you were not advised. I just hope you have a different experience maybe they learnt from their mistakes they should just by looking at the number of negative reviews here.
We should have never rented with Lenwell since we started very bad from the beginning after we signed the contract they told us that there was no inventory for the house. In all previous visits to the property and conversations we were told always the opposite. Since it was a half furniture property we had to get one done. We dealt with all the hassle to get it signed by a third independent person. During the pre contract visits we were promised about certain furniture to be taken away since it was in a very bad state. This again never happened and we had to put ourselves the staff in the property garage losing space for other things. They never even bother to retire the sign post of the property "Let by".
Overall our period renting there about 2 years we had to write several record delivery letters, the Lenwell phone numbers never answered, call backs is something they simply do not practice, and an endless list of similar practices. When we finished with them they tried to charge us for some tear and wear conditions and after I wrote a letter to make it clear my intentions of taking matters further they gave up with it. When I move out from there was not happy to get to a new house but also relief of the stress caused by the worst renting experience I ever had in my life not only in this country.
I you decide to businesses with Lenwell not just renting after reading this at least you cannot say you were not advised. I just hope you have a different experience maybe they learnt from their mistakes they should just by looking at the number of negative reviews here.
What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.Attached Filesnbsp;
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Latest Reviews
31st Mar 2019
reviewed by 'Julie'
23rd Jul 2015
reviewed by 'Sam'
25th Jan 2015
reviewed by 'Avoid'
22nd Mar 2014
reviewed by 'Ignacio'
22nd Oct 2013
reviewed by 'JAY'
Opening Hours
Address
Lenwell Property Services
2 West Street
Dunstable
Bedfordshire
LU6 1SX
01582 543680
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £550 | £1,195 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years tK...”
Mar 31,2019
Mar 31,2019
0
people found
this helpful
this helpful
Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years they made the whole tramatic situation easier. The lady Michelle to who I dealt with directly was ...
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Comment on agent fees
Fair
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Mar 15,2018
Mar 15,2018
0
people found
this helpful
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family.
All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process.
When we were finding ...
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Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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Jul 23,2015
Jul 23,2015
4
people found
this helpful
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one ...
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Jul 23, 2015
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(1)
Hi,
So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email [email protected] I would be pleased to try and resolve the issues you've had. ...
Jan 25,2015
Jan 25,2015
3
people found
this helpful
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office
Lied to when starting an agreement
Asked to pay charges which should not have been levelled
Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted ...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted inAttached Filesnbsp;
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
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Jan 27, 2015
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(3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of.
I think compensation should have been offered by you. ...
Mar 22,2014
Mar 22,2014
2
people found
this helpful
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, ...
read full review
read full review
What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.Attached Filesnbsp;
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Oct 22,2013
Oct 22,2013
4
people found
this helpful
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who's partner was threatening to staff members even before the agreement had been signed. The agent ...
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What agent could do to change your mind?
Maybe just doing their job would be nice for a start.Attached Filesnbsp;
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May 18,2013
May 18,2013
2
people found
this helpful
this helpful
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for ...
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May 08,2013
May 08,2013
3
people found
this helpful
this helpful
Dear to whom this may concern
I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as ...
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What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.Attached Filesnbsp;
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Oct 04,2012
Oct 04,2012
1
people found
this helpful
this helpful
When I moved into bedfordshire I used lenwell to find me and my partner a flat to rent, they were vert helpful to begin with but the problems started soon after we moved in. As it got colder and we started wanting to use our ...
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No fees information available
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