“Lenwell's Dunstable are a great agent. 10/10...”
5 Star Review
Mar 15,2018
By:
'Ks'
Mar 15,2018
Branch: Dunstable, 2 West Street
Services: Lettings (as a Tenant)
Rent PCM: £1195
Would you recommend?: Yes
Postcode: LU6
Branch: Dunstable, 2 West Street
Lettings (as a Tenant)
Rent PCM: £1195
Postcode: LU6
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people found
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Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family.
All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process.
When we were finding a property to rent in Dunstable, we visited the buildings with a gentleman called Bradley. Bradley was always pleasant to speak to and polite. He was helpful with the viewings and was able to answer all our questions during the viewing. He was happy to revisit properties that we were considering and did what was required to ensure we were happy.
When we selected a property, we were passed to Holly, the property manager and Michelle, a senior member of staff. Both were very helpful, professional and always available when we needed to talk about the property.
Shortly after moving in, our fridge stopped working and required replacing. Lenwell's, along with approval from the landlord, arranged for the fridge to be replaced a day later. We were never questioned about the fridge becoming damaged or asked to contribute to it's replacement. As a tenant, there is always a fear of being charges for items that fail regardless of who's at fault. This was not an issue when renting with Lenwell's.
When vacating the property, time slipped away from us and we were not able to clean the property completely. Lenwell's arranged for the property to be cleaned at a very reasonable price before the next tenants moved in. Lenwell's communicated with us throughout the process and made us aware of the charge as soon as they could.
Overall Lenwell's are a brilliant agent that I would certainly rent with again. They not only protected the landlords interested but looked out for their tenants also.
I cannot fault the service in any way. Thanks to all at Lenwell's for the great service we received.
Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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