Dear to whom this may concern
I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with Lenwells as they really do give estate agents a bad name.
Myself, nephew and my husband Mr T Panayioutou drove up on 23rd to 25th April 2013 to start the clear up of my property and we were shocked to discover the state it was left after the estate agent reported that my property was in immaculate condition.
Firstly the grass in my garden was overgrown and the hedges had grown higher than the fences, which required my husband to hire a petrol powered trimmer and lawn mower costing 61 pounds to insure it was cut due to council regulations. When my property was trusted with Lenwells I was informed that the estate agent would insure checks were carried out that the tenant was maintaining the garden. They failed in their obligations.
Secondly I discovered that there was so much rubbish and broken furniture that myself and husband had to hire a van to clear it out. I found all my four bins kept in the back garden had not been emptied and therefore discovered maggots and an awful smell left behind. I also found that my locks were not changed as the back door was still broken (after being charged by the estate agent that they had been changed). I discovered dozens of dog bones in the back garden, which I stated I did not want an animal kept in my house and Lenwells were made aware of. My nephew who helped with the clear out took some images of the state the property was left in before and during the clear up. Again Lenwells failed in their obligations.
Thirdly I noticed the damage done to my property has not been sorted as still the my front door is sealed shut and the backdoor handle has been broken off and as mentioned the lock had not been replaced. My furniture is still missing and my house now needs repairs for part of my kitchen was ripped out while discovering much of my furniture is still missing. The estate agent insisted they did not have a record of my belongings and could not produce any paperwork for it was transferred to their centre office when I and my nephew went in to speak to them about it.
I find my experience with Lenwells to be appalling especially as they have failed in their duties to maintain my property and fail to acknowledge their responsibility to neglecting my property. In good faith I trusted that they would manage my house and look after my interests and this experience has caused myself and husband great distress. How is it a landlord pays a management fee to an estate agent and yet someone's property can be left in a total mess and vulnerable for theft and sabotage? I was told by Kieron in Lenwells and his assistant that there was nothing they can do due to tenants rights, however after seeking legal advice from the council and my solicitor they clearly state that landlords also have rights within the law that within good reason the estate agent can after several attempts check on a property if the tenant is breaking the tenancy agreement. On dozens of occasions the tenant put in my house was breaking the rules by knowingly causing disturbance in the area, not maintaining my garden, damaging my property, misplacing my belongings, keeping an animal on the premises and without my permission changed the style of my home . I should of cancelled my contract when I had to pay for unexpected bills when I had insurance for things such as my washing machine breaking down and the toilet leaking, however Lenwell's failed to check the paperwork I had given them and then came another shock discovering the tenant applied for credit in my name, of which Lenwell's did nothing about (for I'm certain that alone was a good enough reason to end her tenancy agreement).
This will be challenged as you will be hearing from my solicitor who is working on the case with my insurance and then will move on to suing Lenwells for neglect, poor management, damages and loss of earnings.
I expect to hear from you and to have ready upon request from my solicitor all the paperwork from Lenwells including any reports done on my property and receipts for the costs I've had to pay.
Mrs Katina Panayiotou
What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation.
They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.