0% lettings valuation accuracy
50% lettings fee satisfaction
May 08,2013
May 08,2013
3
people found
this helpful
this helpful
Dear to whom this may concern
I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with Lenwells as they really do give estate agents a bad name.
Myself, nephew and my husband Mr T Panayioutou drove up on 23rd to 25th April 2013 to start the clear up of my property and we were shocked to discover the state it was left after the estate agent reported that my property was in immaculate condition.
Firstly the grass in my garden was overgrown and the hedges had grown higher than the fences, which required my husband to hire a petrol powered trimmer and lawn mower costing 61 pounds to insure it was cut due to council regulations. When my property was trusted with Lenwells I was informed that the estate agent would insure checks were carried out that the tenant was maintaining the garden. They failed in their obligations.
Secondly I discovered that there was so much rubbish and broken furniture that myself and husband had to hire a van to clear it out. I found all my four bins kept in the back garden had not been emptied and therefore discovered maggots and an awful smell left behind. I also found that my locks were not changed as the back door was still broken (after being charged by the estate agent that they had been changed). I discovered dozens of dog bones in the back garden, which I stated I did not want an animal kept in my house and Lenwells were made aware of. My nephew who helped with the clear out took some images of the state the property was left in before and during the clear up. Again Lenwells failed in their obligations.
Thirdly I noticed the damage done to my property has not been sorted as still the my front door is sealed shut and the backdoor handle has been broken off and as mentioned the lock had not been replaced. My furniture is still missing and my house now needs repairs for part of my kitchen was ripped out while discovering much of my furniture is still missing. The estate agent insisted they did not have a record of my belongings and could not produce any paperwork for it was transferred to their centre office when I and my nephew went in to speak to them about it.
I find my experience with Lenwells to be appalling especially as they have failed in their duties to maintain my property and fail to acknowledge their responsibility to neglecting my property. In good faith I trusted that they would manage my house and look after my interests and this experience has caused myself and husband great distress. How is it a landlord pays a management fee to an estate agent and yet someone's property can be left in a total mess and vulnerable for theft and sabotage? I was told by Kieron in Lenwells and his assistant that there was nothing they can do due to tenants rights, however after seeking legal advice from the council and my solicitor they clearly state that landlords also have rights within the law that within good reason the estate agent can after several attempts check on a property if the tenant is breaking the tenancy agreement. On dozens of occasions the tenant put in my house was breaking the rules by knowingly causing disturbance in the area, not maintaining my garden, damaging my property, misplacing my belongings, keeping an animal on the premises and without my permission changed the style of my home . I should of cancelled my contract when I had to pay for unexpected bills when I had insurance for things such as my washing machine breaking down and the toilet leaking, however Lenwell's failed to check the paperwork I had given them and then came another shock discovering the tenant applied for credit in my name, of which Lenwell's did nothing about (for I'm certain that alone was a good enough reason to end her tenancy agreement).
This will be challenged as you will be hearing from my solicitor who is working on the case with my insurance and then will move on to suing Lenwells for neglect, poor management, damages and loss of earnings.
I expect to hear from you and to have ready upon request from my solicitor all the paperwork from Lenwells including any reports done on my property and receipts for the costs I've had to pay.
Thank you
Mrs Katina Panayiotou
I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with Lenwells as they really do give estate agents a bad name.
Myself, nephew and my husband Mr T Panayioutou drove up on 23rd to 25th April 2013 to start the clear up of my property and we were shocked to discover the state it was left after the estate agent reported that my property was in immaculate condition.
Firstly the grass in my garden was overgrown and the hedges had grown higher than the fences, which required my husband to hire a petrol powered trimmer and lawn mower costing 61 pounds to insure it was cut due to council regulations. When my property was trusted with Lenwells I was informed that the estate agent would insure checks were carried out that the tenant was maintaining the garden. They failed in their obligations.
Secondly I discovered that there was so much rubbish and broken furniture that myself and husband had to hire a van to clear it out. I found all my four bins kept in the back garden had not been emptied and therefore discovered maggots and an awful smell left behind. I also found that my locks were not changed as the back door was still broken (after being charged by the estate agent that they had been changed). I discovered dozens of dog bones in the back garden, which I stated I did not want an animal kept in my house and Lenwells were made aware of. My nephew who helped with the clear out took some images of the state the property was left in before and during the clear up. Again Lenwells failed in their obligations.
Thirdly I noticed the damage done to my property has not been sorted as still the my front door is sealed shut and the backdoor handle has been broken off and as mentioned the lock had not been replaced. My furniture is still missing and my house now needs repairs for part of my kitchen was ripped out while discovering much of my furniture is still missing. The estate agent insisted they did not have a record of my belongings and could not produce any paperwork for it was transferred to their centre office when I and my nephew went in to speak to them about it.
I find my experience with Lenwells to be appalling especially as they have failed in their duties to maintain my property and fail to acknowledge their responsibility to neglecting my property. In good faith I trusted that they would manage my house and look after my interests and this experience has caused myself and husband great distress. How is it a landlord pays a management fee to an estate agent and yet someone's property can be left in a total mess and vulnerable for theft and sabotage? I was told by Kieron in Lenwells and his assistant that there was nothing they can do due to tenants rights, however after seeking legal advice from the council and my solicitor they clearly state that landlords also have rights within the law that within good reason the estate agent can after several attempts check on a property if the tenant is breaking the tenancy agreement. On dozens of occasions the tenant put in my house was breaking the rules by knowingly causing disturbance in the area, not maintaining my garden, damaging my property, misplacing my belongings, keeping an animal on the premises and without my permission changed the style of my home . I should of cancelled my contract when I had to pay for unexpected bills when I had insurance for things such as my washing machine breaking down and the toilet leaking, however Lenwell's failed to check the paperwork I had given them and then came another shock discovering the tenant applied for credit in my name, of which Lenwell's did nothing about (for I'm certain that alone was a good enough reason to end her tenancy agreement).
This will be challenged as you will be hearing from my solicitor who is working on the case with my insurance and then will move on to suing Lenwells for neglect, poor management, damages and loss of earnings.
I expect to hear from you and to have ready upon request from my solicitor all the paperwork from Lenwells including any reports done on my property and receipts for the costs I've had to pay.
Thank you
Mrs Katina Panayiotou
What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.Attached Filesnbsp;
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Opening Hours
Address
Lenwell Property Services
2 West Street
Dunstable
Bedfordshire
LU6 1SX
01582 543680
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £550 | £1,195 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 2 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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“Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years tK...”
Mar 31,2019
Mar 31,2019
0
people found
this helpful
this helpful
Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years they made the whole tramatic situation easier. The lady Michelle to who I dealt with directly was ...
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Comment on agent fees
Fair
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Mar 15,2018
Mar 15,2018
0
people found
this helpful
this helpful
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family.
All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process.
When we were finding ...
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Comment on agent fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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Jul 23,2015
Jul 23,2015
4
people found
this helpful
this helpful
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one ...
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Jul 23, 2015
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(1)
Hi,
So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email [email protected] I would be pleased to try and resolve the issues you've had. ...
Jan 25,2015
Jan 25,2015
3
people found
this helpful
this helpful
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office
Lied to when starting an agreement
Asked to pay charges which should not have been levelled
Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted ...
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What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted inAttached Filesnbsp;
Comment on agent fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
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Jan 27, 2015
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(3)
So just to add one point these are not allegations these are statement of facts which you should be well aware of.
I think compensation should have been offered by you. ...
Mar 22,2014
Mar 22,2014
2
people found
this helpful
this helpful
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, ...
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read full review
What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.Attached Filesnbsp;
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Oct 22,2013
Oct 22,2013
4
people found
this helpful
this helpful
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who's partner was threatening to staff members even before the agreement had been signed. The agent ...
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What agent could do to change your mind?
Maybe just doing their job would be nice for a start.Attached Filesnbsp;
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May 18,2013
May 18,2013
2
people found
this helpful
this helpful
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for ...
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May 08,2013
May 08,2013
3
people found
this helpful
this helpful
Dear to whom this may concern
I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as ...
read full review
read full review
What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.Attached Filesnbsp;
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Oct 04,2012
Oct 04,2012
1
people found
this helpful
this helpful
When I moved into bedfordshire I used lenwell to find me and my partner a flat to rent, they were vert helpful to begin with but the problems started soon after we moved in. As it got colder and we started wanting to use our ...
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