“DO NOT USE THIS AGENCY....”
1 Star Review
Aug 12,2019
By:
'Sophie'
Aug 12,2019
Branch: London, 120 Chrisp Street
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: E1W
Branch: London, 120 Chrisp Street
Lettings (as a Tenant)
Rent PCM: £650
Postcode: E1W
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people found
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DO NOT USE THIS AGENCY.
I have rented a room with Sterling for 10 months and it has been a horrible experience. Their customer service and general service overall has been awful.
They took months to do much needed repairs, leaving the whole flat with NO HOT WATER OR HEATING for over a month during winter, and then after fixing the boiler it still didn't work properly and had a DANGEROUS GAS LEAK.
Over the period I was there also had a broken fridge and freezer, broken washing machine, and broken shower. Everything took longer than it should have to fix.
THREE TIMES they broke the law by UNLOCKING AND ENTERING MY ROOM without advance notice or warning, once when I was inside asleep.
They contract to provide cleaning services but THE CLEANERS RARELY CAME, and did a terrible job. When we complained to Sterling, nothing changed.
The final issue is that i MOVED OUT OVER 6 WEEKS AGO and I have still not received my deposit back or my refund for extra rent paid. I AM WAITING FOR NEARLY ONE THOUSAND POUNDS and the company continue to delay payment for no reason despite having all the information they need.
Please don't make the same mistake I did by using this agency; pick another of the many in London.
To back up this review if you believe the fake good ones, google Sterling plus the word "prosecution" or "fine" to see all the court cases, and read the twitter account about how bad it is: deverebadreview.
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