100% lettings valuation accuracy
25% lettings fee satisfaction
Jan 08,2021
Jan 08,2021
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They are thieves and liars!!! WORST AGENCY
This is a company that has no sense of service - money comes first. We found a room at 1040 pounds all inclusive. When we signed the contract we asked again if the price included all charges and we didn't want any surprises. They assured us that yes we would get the deposit back in full. Furthermore we had paid 3 months in advance so we were within rules.
We signed and paid the deposit etc. When we arrived in our room (for 2) it was in a terrible state and the cleaning was not done between the transition from the previous tenant and us. The bathroom was clogged with lots of hair. The carpet in the photos was pink when we arrived it was grey-green with dirt. The toilet I'd rather not even tell you about it. Unfortunately we had to clean and disinfect it ourselves.
Then there is the problem of the deposit. When we returned the keys, the manager assured us that we would receive the full deposit after 2/3 weeks. So we returned to France 4 months later and we still hadn't received anything. We called them on the phone about 10 times, contacted them by email, it was just to tell us that the procedure was long, we were going to receive it and so on.
Then one day the manager sends us an email with the amount of the deposit and returns it to us.Would you like to laugh?? Out of 1040 pounds of deposit he returns 77 pounds!!!!!!!!!! When we had left the room cleaner than it was!!!!! So we asked to justify this amount as no damage was caused! The manager answered that it was the cost of electricity, water, wifi etc. When we signed the contract he told us that everything was included in the £1040. So he told us to look in the contract with the line specified that the charges were to be paid at £20 per day maximum, the rest was to be paid by the tenant. So we made a mistake by trusting liars. So it was a mistake on our part because he had assured us orally that everything was taken care of and we believed him.
We therefore asked him to justify the amount of his charges with invoices. Would you like to laugh a second time??? We arrived in the room on the 19th of December 2019, he sent us invoices which started on the 1st of December, 19 days after our arrival. Moreover these are the bills for the whole flat while we were with 2 other tenants??????? So they wanted us to pay the bills before we arrived plus the bills for the whole flat. So after several times we threatened them with legal proceedings and they agreed to pay us back £780 out of £1040. But basically they wanted to give us back £77 and the manager insisted that we sign the sheet and send it back to him. We didn't let that happen, it's unacceptable. Worse agency, they shouldn't be allowed to practice because we're not the first!!!! One of the manager was Nathan MARTINEZ
This is a company that has no sense of service - money comes first. We found a room at 1040 pounds all inclusive. When we signed the contract we asked again if the price included all charges and we didn't want any surprises. They assured us that yes we would get the deposit back in full. Furthermore we had paid 3 months in advance so we were within rules.
We signed and paid the deposit etc. When we arrived in our room (for 2) it was in a terrible state and the cleaning was not done between the transition from the previous tenant and us. The bathroom was clogged with lots of hair. The carpet in the photos was pink when we arrived it was grey-green with dirt. The toilet I'd rather not even tell you about it. Unfortunately we had to clean and disinfect it ourselves.
Then there is the problem of the deposit. When we returned the keys, the manager assured us that we would receive the full deposit after 2/3 weeks. So we returned to France 4 months later and we still hadn't received anything. We called them on the phone about 10 times, contacted them by email, it was just to tell us that the procedure was long, we were going to receive it and so on.
Then one day the manager sends us an email with the amount of the deposit and returns it to us.Would you like to laugh?? Out of 1040 pounds of deposit he returns 77 pounds!!!!!!!!!! When we had left the room cleaner than it was!!!!! So we asked to justify this amount as no damage was caused! The manager answered that it was the cost of electricity, water, wifi etc. When we signed the contract he told us that everything was included in the £1040. So he told us to look in the contract with the line specified that the charges were to be paid at £20 per day maximum, the rest was to be paid by the tenant. So we made a mistake by trusting liars. So it was a mistake on our part because he had assured us orally that everything was taken care of and we believed him.
We therefore asked him to justify the amount of his charges with invoices. Would you like to laugh a second time??? We arrived in the room on the 19th of December 2019, he sent us invoices which started on the 1st of December, 19 days after our arrival. Moreover these are the bills for the whole flat while we were with 2 other tenants??????? So they wanted us to pay the bills before we arrived plus the bills for the whole flat. So after several times we threatened them with legal proceedings and they agreed to pay us back £780 out of £1040. But basically they wanted to give us back £77 and the manager insisted that we sign the sheet and send it back to him. We didn't let that happen, it's unacceptable. Worse agency, they shouldn't be allowed to practice because we're not the first!!!! One of the manager was Nathan MARTINEZ
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Latest Reviews
8th Jan 2021
reviewed by 'Cheima'
24th Nov 2020
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23rd Sep 2020
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2nd Jun 2020
reviewed by 'Danielle'
7th May 2020
reviewed by 'Zsofia'
3rd Apr 2020
reviewed by 'Antonio'
Opening Hours
Address
De Vere Property Management
120 Chrisp Street
Poplar,London
Greater London
E14 6NL
020 8610 9028
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 25% | £500 | £1,040 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 28 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Lettings
- Block Management
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- Conveyancing
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Jan 08,2021
Jan 08,2021
0
people found
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They are thieves and liars!!! WORST AGENCY
This is a company that has no sense of service - money comes first. We found a room at 1040 pounds all inclusive. When we signed the contract we asked again if the price included all charges and we ...
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Nov 24,2020
Nov 24,2020
1
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If only I can put 0 stars! The worst possible agency ever! Once you sign the contract - forget about them - they disappear! We lived in their property for more than 3 years and oh my god .. I've seen it all! We have been left without ...
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Sep 23,2020
Sep 23,2020
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WARNING! PLEASE AVOID THIS AGENCY!
I've waited to have my deposit back almost 3 months. Firstly, they didn't get the whole deposit back as there were extra utility bills to pay. Even if I read all contract carefully,there was a clausule about extra bills, but ...
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Jun 02,2020
Jun 02,2020
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Sterling De Vere are the WORST estate agents ever, they provide awful service and they will do every thing possible to scam you out of your money. I do not understand how they are still able to practice. What they do is definitely illegal. Arthur ...
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May 07,2020
May 07,2020
2
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Untrustworthy and unethical agency! I moved out 8 months ago and still fighting for my deposit!! They lie and give you false promises then suddenly you are over the timeframe to be able to claim it back from the deposit protection scheme directly so the only ...
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Apr 03,2020
Apr 03,2020
0
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Very bad service.
I got a discont on the room and at the end of it I was supposed to get a raise on the rent of a certain percentage: they didn't care and raised it more than what was supposed to be.
I left ...
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Mar 29,2020
Mar 29,2020
0
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They are scammers.
Rooms are awful, full of mould and overprice.
Clean service is not regular and sloppy. Furniture is old, dirty and shabby.
Bathroom is the worst thing seen in my life.
They don't return your deposit but use excuses to postpone....
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Mar 26,2020
Mar 26,2020
0
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For ex-tenants of Sterling De Vere who are struggling to get their deposits back, here is how I got our full amount of £700 back.
If you are successful in getting yours back through this method in the future, please copy and paste for others who ...
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Mar 04,2020
Mar 04,2020
1
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I am giving them 1 star since I cannot give minus 1000.
This is the worst agency with the worst kind of "people" I've ever seen in my life.
They cheatted us showing pictures and videos of amazing rooms in amazing properties and pushing us to pay ...
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Mar 03,2020
Mar 03,2020
0
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The worst agency I dealt with!!!
Where to begin... It takes ages just to get keys of rented property then you will come into the flat which has no kitchen utensils (spoons, plates, mugs, etc..) it might have mold somewhere in the corner. When something ...
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Oct 30,2019
Oct 30,2019
2
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It is the worse customer service I have ever experience in my life. This guys should not have permit to operate as state agents. I moved to this house on the 22 Oct. There were many things previously reported that weren't working properly. I reported them ...
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Aug 12,2019
Aug 12,2019
3
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DO NOT USE THIS AGENCY.
I have rented a room with Sterling for 10 months and it has been a horrible experience. Their customer service and general service overall has been awful.
They took months to do much needed repairs, leaving the whole flat with NO ...
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Jul 01,2019
Jul 01,2019
7
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On one occasion left without running water for 3 weeks, with a continuous flooding kitchen area where waste water was over flowing out into the property.
Another occasion left without heating or hot water for 4 weeks over the xmas period.
Just out to make a quick ...
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Jun 17,2019
Jun 17,2019
8
people found
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Terrible contract with terrible terms, taking advantage of individuals who are in desperate need of accommodation. There is a term hidden in the contract that automatically renews your contract for 3 more months if you don't give a month's notice of leaving. This term is illegal ...
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Jun 10,2019
Jun 10,2019
6
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I rented for 4 months a room in central London with this company. And I only had problems! Dirty bath, heating that stopped working every 2 weeks...Of course, when it's time to pay the rent, they're the first to call but when it's to deal with ...
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May 31,2019
May 31,2019
10
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There's no end to how bad this company is. You'll wind up having to talk to half a dozen people to get your boiler fixed, and even then they'll sit on their hands for over a week. Had a rat problem, nothing was ever done ...
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May 20,2019
May 20,2019
8
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WORST AGENCY IN LONDON
I belive the vast majority of reviews for this agent on review sites are fake or paid for.
This agency is very unreliable, and the cut back on the so-called cleaning to 20 minutes every FORTNIGHT
They never respond to emails, or ...
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May 14,2019
May 14,2019
11
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This company claims to be proud of it's "multi-awards" yet it isn't even listed correctly on this website. It's official profile has been deleted.
This company has had three criminal convictions in 2018, the largest of which was for £167,000 for scam marketing tactics, as well fines ...
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Comment on agent fees
Extortionate, and one of their criminal convictions was around not disclosing these fees upfront.Attachments
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Sep 17,2018
Sep 17,2018
12
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The front door would not close. The bath would not drain and you could consistently smell effluence throughout the house. The bed was broken upon arrival and still not fixed by departure....
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Jul 19,2018
Jul 19,2018
12
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CASH GRAB
Just got out of the office.
I work night shifts and I had the biggest visit in McDonald's called BSV basically all the floor corners all the discussing stuff to scrape, stuff you won't even imagine doing as a live human being. For ...
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Comment on agent fees
Nothing sorry fees are terrible rent is sky high for the quality that they give but fees are their hidden ways to make poor people even poorer.
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Apr 08, 2019
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(1)
This agency is a desgrace, I don't know why they still have customers:
1. They have no ethics, manners or whatsoever when you need their help, people in the office full of attitude.
2. They have endless bureaucracy to solve simple tasks such as internet. We are 4 days with no internet and they ask to send them a email????? like... hiw can you send emails if you don't have internet????
3. They don't repect ethics, if you lose your keys with your wallet they will not open your door if you g ...
Jul 19,2018
Jul 19,2018
10
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This agency gives no damn about tenants privacy and UK law! They have no clue about what the UK law says about getting in anyone's house/room and break in anyone's room without informing the tenets!...
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Comment on agent fees
Bad
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Jun 22,2018
Jun 22,2018
9
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AVOID! Unprofessional and disrespectful! I made an appointment to view a room via Spare Room with Francisco, one of their agents in Landgon Park branch. I showed up at the agency just to find out that Francisco is off that day and also the room ...
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Jun 04,2018
Jun 04,2018
7
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They are probably the worst agency in London, hidden behind a fancy office.
Just summarising what happende while we were in a flat through Sterling DeVere
- 1 Month without gas, instead of giving us a discount on the rent they gave us a bottle of ...
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Comment on agent fees
- £277 for single or £377 for a couple - When we became they clients couples were £100 cheaper, no idea why they increased the price by so much
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Apr 30,2018
Apr 30,2018
9
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It is true that the agents are nice at first when you contact them but don't get attracted by the apparent cheap price.
The agents there are ready to have you sign a tenancy agreement without a proper visit.
Then when you want to leave ...
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Comment on agent fees
Bad.
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Feb 20,2018
Feb 20,2018
9
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If i could give this estate agent a 0 or a negative score i would. To give them a one star revuiew is generous.
They will lie through their teeth, scam you, delay things, not reply, charge you unnecessarily and neglect you and your property (if ...
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Comment on agent fees
Overpriced for what they offer, they offer 'cleaning service and bills' STRAIGHT UP LIE. Cleaner wont come and the they will scam you on the bills
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Jun 17,2017
Jun 17,2017
7
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Completely unprofessional, property was over priced, no action taken on rats in kitchen, broken smoke alarm, broken light bulbs in shared areas.
i moved out in April and I'm still trying to get my deposit back....
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Comment on agent fees
Deductions made to my deposit for no reason. Still haven't actually received it
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Sep 03,2014
Sep 03,2014
0
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this agency is very efficient and they did great job in keeping tenant happy. I stayed 13 weeks in a property and it was great.. i was very happy and the prices are good..
staff were helpful on the phone and emails. again i recommend this ...
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Aug 27,2014
Aug 27,2014
8
people found
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this helpful
These are the worst possible people and estate agents i have ever come across. They lie, intimidate you for payments and don't care for their tenants.
When dealing with an issue with my room, was told it was my responsibility to sort it out and ...
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Aug 01,2014
Aug 01,2014
6
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THIS IS A WARNING: DO NOT USE THIS ESTATE AGENT!
I say with a heavy heart that the worst 6 months of my life fell under this estate agency's tenure. I emplore you to stay away from these cronies. They are the biggest bunch of crooks ...
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What agent could do to change your mind?
STAY AWAYAttached Filesnbsp;
Comment on agent fees
Massively overpriced for what the flat was. An absolute bodge job and the worst maintenance staff I have ever come across.
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Jul 26,2014
Jul 26,2014
3
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Normally, I do not write a reviews but this time I have decided to share my bad experience and maybe protect you. If you want to stay happy, PLEASE DO NOT RENT ANYTHING FROM THIS COMPANY. I have never met such a big lack of ...
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Comment on agent fees
The fees were also a joke. I have never heard about paying nearly 500 of the deposit for the room which already was damaged when we moved in. Plus the fees.... nearly half of this. I know they have to earn money but c'mon they rip off already the landlords from their rents from us, tenants.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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