1 Star Review
Jun 04,2018
By:
'LN'
Jun 04,2018
Branch: London, 120 Chrisp Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3
Branch: London, 120 Chrisp Street
Lettings (as a Tenant)
Postcode: E3
7
people found
this helpful
They are probably the worst agency in London, hidden behind a fancy office.
Just summarising what happende while we were in a flat through Sterling DeVere
- 1 Month without gas, instead of giving us a discount on the rent they gave us a bottle of wine and a small box of chocolate (for 6 people to share)
- 1 Month without a proper working WC
--> In both cases we had to chase them mutiple times before they finally solve the issues. I had to go personally to the office to get the issue solved
- One agent told me that I could give a £20 deposit for an additional key (please note: for a double bedroom they are giving you just 1 key). When a wanted to give the key back and get my deposit they said that they never take deposits for keys and that I should have done a copy of the keys by myself, which is okay, but they basically kept my deposit
- The cleaner that is included in the price doesn't come as often as they say
- Once in a while they write you an email that the next day they will come into your room to take picture (no idea why and they don't explain if you ask)
- Bristish gas told us they would cut our energy supply as they were not paying and struggled to get in touch with them as no one ever answered
- Account Mangers (we had about 3 or 4 different ones) didn't answer ort it took ages to get a reply
- They put the worst pump in our house, that made a noise that can't be described. Something you wouldn't put in your worst enemy house
- With every issue you have (and trust me, you will have many) they tell you they will come and solve it but no one appears
Comment on agent fees
- £277 for single or £377 for a couple
- When we became they clients couples were £100 cheaper, no idea why they increased the price by so much
7
people found
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