0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Sep 06,2018
Sep 06,2018
1
people found
this helpful
this helpful
Terrible, slow service. Failed to sort repairs within a reasonable time. I have detailed some of the many issues we had below.
Under Hudson Moody Wass's own contract it states that emergency repairs will be attended to within 48 hours. The boiler broke during winter and they didn't even respond to our messages until 47 hours in. Their response was to say can you fix it yourself, and they asked us to check certain elements of the boiler. We responded within 12 hours telling them we couldn't fix it ourselves. 12 days later we had hot water again. This was during winter and was horrible. They didn't even seem bothered about the delay after repeated contact.
Second main issue was that when we moved in there were no window keys to the apartment. We accidentally locked open one window and asked whether they could provide a key. Their advice was instead to try fix the problem ourselves. They told me to knock on apartment doors around the building and ask strangers if they had a key we could use. It turned out the windows were different to the other apartments and nobody could help. After nearly 5 months, yes 5 months of sleeping in a room with a open window, struggling to sleep, they finally said they would fix it.
Then the dreaded part of any tenancy came, the returning of the deposit. We had a professional cleaner come in and complete the apartment in full. We took photos of how impeccable the apartment was upon leaving. They said the place needed a full clean charged us £140 for this. When we contested this, they sent us some pictures of why they said it needed cleaning. They had pulled out the wardrobes and taken pictures of some dust behind them. When we originally viewed the flat the agent said, don't worry, we are aware the lamp is broken. It was an IKEA lamp which can be found online for £6.99. They also charged us for this £20 for this.
There are various other parts of the tenancy agreement which you should be very wary of. One which irritated us was that they increased our rent during our tenancy. When our standing order was for the old amount, they then sent us £30 per letter that they mailed to us regarding the extra money (which was only £30).
Overall, I would recommend avoiding Hudson Moody Wass as much as possible. They are quite friendly and polite when you speak with them but the service they provide is horrendous, borderline negligent and somewhat of a scam.
Under Hudson Moody Wass's own contract it states that emergency repairs will be attended to within 48 hours. The boiler broke during winter and they didn't even respond to our messages until 47 hours in. Their response was to say can you fix it yourself, and they asked us to check certain elements of the boiler. We responded within 12 hours telling them we couldn't fix it ourselves. 12 days later we had hot water again. This was during winter and was horrible. They didn't even seem bothered about the delay after repeated contact.
Second main issue was that when we moved in there were no window keys to the apartment. We accidentally locked open one window and asked whether they could provide a key. Their advice was instead to try fix the problem ourselves. They told me to knock on apartment doors around the building and ask strangers if they had a key we could use. It turned out the windows were different to the other apartments and nobody could help. After nearly 5 months, yes 5 months of sleeping in a room with a open window, struggling to sleep, they finally said they would fix it.
Then the dreaded part of any tenancy came, the returning of the deposit. We had a professional cleaner come in and complete the apartment in full. We took photos of how impeccable the apartment was upon leaving. They said the place needed a full clean charged us £140 for this. When we contested this, they sent us some pictures of why they said it needed cleaning. They had pulled out the wardrobes and taken pictures of some dust behind them. When we originally viewed the flat the agent said, don't worry, we are aware the lamp is broken. It was an IKEA lamp which can be found online for £6.99. They also charged us for this £20 for this.
There are various other parts of the tenancy agreement which you should be very wary of. One which irritated us was that they increased our rent during our tenancy. When our standing order was for the old amount, they then sent us £30 per letter that they mailed to us regarding the extra money (which was only £30).
Overall, I would recommend avoiding Hudson Moody Wass as much as possible. They are quite friendly and polite when you speak with them but the service they provide is horrendous, borderline negligent and somewhat of a scam.
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Latest Reviews
6th Sep 2018
reviewed by 'Leeds'
16th Aug 2017
reviewed by 'I'
23rd Jan 2017
reviewed by 'Yasmin'
23rd Jun 2016
reviewed by 'Frank'
11th Mar 2015
reviewed by 'Russell'
21st Oct 2014
reviewed by 'Kirsten'
Opening Hours
Address
Hudson Moody Wass
4 York Place
Leeds
West Yorkshire
LS1 2DR
0113 245 7887
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £595 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 4 | 8 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 06,2018
Sep 06,2018
1
people found
this helpful
this helpful
Terrible, slow service. Failed to sort repairs within a reasonable time. I have detailed some of the many issues we had below.
Under Hudson Moody Wass's own contract it states that emergency repairs will be attended to within 48 hours. The boiler broke during winter and ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Aug 16,2017
Aug 16,2017
1
people found
this helpful
this helpful
I just called up to find out what properties they had to buy and was told they did not have anything available and the phone was hung up. I'm not sure if they are interested in selling, but it is not the way I would ...
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Did not get a chance to find out
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Jan 23,2017
Jan 23,2017
0
people found
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Hudson Moody Wass have provided me with excellent customer service and property response over the last 18 months. The have an extremely convenient area on their site to report property issues at ease and always respond within 24 hours. Over the last year I have had a ...
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Good
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Jun 23,2016
Jun 23,2016
7
people found
this helpful
this helpful
Worst agency by far, STAY AWAY!
They are just impossible to deal with, very very very dodgy people!!! Exeptionally rude (you'd think they get trained for that or don't hire agents with good manners), worst system of operation, as other people have reported here, not ...
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Mar 11,2015
Mar 11,2015
5
people found
this helpful
this helpful
The service I received from Hudson Moody Wass both as a landlord and in trying to sell my house was appalling. They failed to keep me udpated about the condition of my house, failed to undertake necessary repairs, failed to respond to the tenants requests, ...
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What agent could do to change your mind?
Act professionally, don't give excuses, reply to emails and phonecalls in a timely fashion, carry out what you've been paid to do.Attached Filesnbsp;
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Oct 21,2014
Oct 21,2014
6
people found
this helpful
this helpful
We paid our rent on time each month for over 3 years and now that we have moved out they are claiming we paid late a number of times and saying we owe them in the region of 400 pounds charging 25 pounds + VAT for letters that were ...
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Mar 11, 2015
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(1)
No, the rent wasn't always paid on time as proved by your bank statements! ...
Jul 07,2014
Jul 07,2014
5
people found
this helpful
this helpful
I am appalled with the service I have received from Hudson Moody Wass. The flat I moved in to was not cleaned, there were bin bags left on the balcony, broken furnitures in the rooms and most of the light fittings left hanging from the ...
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Dec 21,2013
Dec 21,2013
0
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I have been 18 months with this agency and it is the best one I have dealt with, so far. Everyone has always been polite and helpful from the very beginning. All the repairs have been sorted immediately, regardless their urgency. Also logging issues through the ...
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Nov 22,2013
Nov 22,2013
0
people found
this helpful
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I have been a tenant through this agent for nearly two years. They offer an excellent service and if there is ever a problem it is fixed within 24 hours if not on the day. The staff are always friendly and helpful...
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Oct 24,2013
Oct 24,2013
0
people found
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Never had an issue with them as an agent and any issues with the property have been handled very efficiently and effectively. would recommend them to anyone....
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Oct 16,2013
Oct 16,2013
0
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Can't be trusted.
I went to a viewing on an apartment who was supposed to be available from the 13th of September. But when I arrived at the viewing I was told that I could not move in before the 17th of September. He said ...
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Aug 06,2013
Aug 06,2013
8
people found
this helpful
this helpful
Hudson Moody Wass are a terrible letting agent. They are slow to respond to repeated issues with a property and have no issues in lying to you. The owner of the company is unprofessional and egotistical. He shows little feeling towards his tenants.
Avoid....
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Jan 01,2013
Jan 01,2013
1
people found
this helpful
this helpful
Electric points have not worked in the past one year. Despite the Frequent calls and requests, there has been no response at all. Note sure why these agents have no regulatory body to check them....
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Jan 09, 2013
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Hello
I am sorry to hear this, would you please mail me so I may look into and resolve? [email protected]
We do not leave repairs outstanding which have been correctly reported so I'm keen to ensure this is rectified. ...
Aug 11,2012
Aug 11,2012
6
people found
this helpful
this helpful
During my time living in the property i came to realise that Hudson Moody couldn't care less about the state that my house mate and I were living in. Upon first arriving at the property we were assured that a deep clean would be conducted ...
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What agent could do to change your mind?
Treat your tenants with far more respect and actually try to deal with problems in your properties rather than brushing them under the carpet. We were treated like idiots and felt completely taken advantage of.... shelling out ‚£325 per month EACH for a place that didn't even have working showers for the last 4 months. Disgraceful.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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