50% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
50% lettings fee satisfaction
Aug 24,2012
Aug 24,2012
18
people found
this helpful
this helpful
Where do I begin! The service that I and my partner have recieved has been so poor that it has persuaded me to write a review, which I have never done before.
I telephoned to arrange a viewing on a property that had appeared on the internet a few hours earlier but was told that I could not arrange a viewing because 4 'high calibre' candidates had already arranged a viewing and that they were ready to move straight away. I found this patronizing, afterall Start & Co knew nothing about myself and partner. We were ready to move straight away too and what's to say that we weren't also 'high calibre'?? using her words. I explained this to the lady but she flatly refused to consider our application together with the others and refused to arrange a viewing. It was pretty shocking considering the property had only been on the internet for a couple of hours and there were only 4 people in the mix. Biting my tongue, I decided to arrange a viewing on a different property and as the conversation continued I found her to be rude and abrupt, it was probably the most tense customer service i've ever recieved! Eventually we negociated a time and a date.. phew! I thanked her and repeated the time and date back before saying goodbye. The day of the viewing... no agent turned up! I phoned and spoke to the same lady, she initially didn't remember that she had spoken to me because she lied saying that a viewing had never been booked and there wasn't one in their system. I replied that I had personally spoken to her and suddenly she changed her tack and said she had said she would phone me back to confirm if a viewing could be arranged. I'm sorry, but this was not the case, and even if it was my error 4-5 days had past without her giving me a call back to update me about the viewing. There was no apology, I was made to feel like it was my fault.
After this incident my partner decided to take over the dealings with Start & Co and he recieved the same treatment! Poor phone manner and unkept promises. He tried to arrange a viewing numerous times on a property and made it very clear that we wanted to be considered as the tenant. (He phoned daily and even went in to the office!) )My partner was told that they could not get hold of the landlord, but that he would be contacted asap to arrange a viewing. Carrying on the trend of terrible service a few days later the property was updated on the website as 'let agreed'! This was the last straw for us. We now believe that Start & Co have their favourites lined up for properties and I don't trust them anymore in dealing with people fairly.
Unfortunately the majority of property lettings are dealt with by Start & Co so we have no choice but to use them in future if a property we like is advertised through them. But we will do our best to try and use another agent where possible. It will be interesting to see if anyone else has been patronized and lied to like this by an agent of Start & Co.
I telephoned to arrange a viewing on a property that had appeared on the internet a few hours earlier but was told that I could not arrange a viewing because 4 'high calibre' candidates had already arranged a viewing and that they were ready to move straight away. I found this patronizing, afterall Start & Co knew nothing about myself and partner. We were ready to move straight away too and what's to say that we weren't also 'high calibre'?? using her words. I explained this to the lady but she flatly refused to consider our application together with the others and refused to arrange a viewing. It was pretty shocking considering the property had only been on the internet for a couple of hours and there were only 4 people in the mix. Biting my tongue, I decided to arrange a viewing on a different property and as the conversation continued I found her to be rude and abrupt, it was probably the most tense customer service i've ever recieved! Eventually we negociated a time and a date.. phew! I thanked her and repeated the time and date back before saying goodbye. The day of the viewing... no agent turned up! I phoned and spoke to the same lady, she initially didn't remember that she had spoken to me because she lied saying that a viewing had never been booked and there wasn't one in their system. I replied that I had personally spoken to her and suddenly she changed her tack and said she had said she would phone me back to confirm if a viewing could be arranged. I'm sorry, but this was not the case, and even if it was my error 4-5 days had past without her giving me a call back to update me about the viewing. There was no apology, I was made to feel like it was my fault.
After this incident my partner decided to take over the dealings with Start & Co and he recieved the same treatment! Poor phone manner and unkept promises. He tried to arrange a viewing numerous times on a property and made it very clear that we wanted to be considered as the tenant. (He phoned daily and even went in to the office!) )My partner was told that they could not get hold of the landlord, but that he would be contacted asap to arrange a viewing. Carrying on the trend of terrible service a few days later the property was updated on the website as 'let agreed'! This was the last straw for us. We now believe that Start & Co have their favourites lined up for properties and I don't trust them anymore in dealing with people fairly.
Unfortunately the majority of property lettings are dealt with by Start & Co so we have no choice but to use them in future if a property we like is advertised through them. But we will do our best to try and use another agent where possible. It will be interesting to see if anyone else has been patronized and lied to like this by an agent of Start & Co.
What agent could do to change your mind?
Keep promises. Keep customers informed regarding property viewings. Advise customers of letting procedures. Perhaps I have misunderstood the process somewhere along the line? Be respectful over the phone.Attached Filesnbsp;
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Opening Hours
Address
Start & Co
12a Cliff Road
Newquay
Cornwall
TR7 2NE
01637 875847
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 33% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 1 | 2 | 4 | 0 | 2 | 0 | 4 | 6 |
Areas covered
- TR7
- TR8
- TR9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 24,2020
Jun 24,2020
0
people found
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this helpful
Great Experience from the start. Bradley and miles where more than helpfully. I would Defiantly recommend. 5 star service ....
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Jul 12,2018
Jul 12,2018
0
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After having recently been looking to buy a property in the Newquay area, I would just like to say how professional all the team at Start&Co were, answered all my queries in a friendly and informative manner.
Highly recommended, quality local service....
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Comment on agent fees
Good
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Jul 07,2018
Jul 07,2018
0
people found
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this helpful
Bradley came to value our property giving good sound advise to get the apartment on the market.
Miles was our first call of contact in the sale of the apartment nothing was to much trouble and he always came back with a positive answer to ...
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Comment on agent fees
Value for money very competitive.
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Jun 12,2018
Jun 12,2018
0
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To say I am disappointed with Start&co would be an understatement. I have been treated completely unfairly by them, each and every time I have required about or asked to view a property I have always been told âwe will ring you backâ and ...
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Comment on agent fees
I wouldn’t know
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Jun 13, 2018
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(1)
It is always difficult to comment on reviews from anonymous submissions but I am sorry that you have not had a positive experience. Unfortunately, not all tenants are suitable for all of our landlords and properties, and we do have a duty to ensure that all tenants are properly vetted and approved. We do work hard to ensure that our applicants are kept well informed throughout the process, but unfortunately cannot comment on this actual case as we do not know the circumstances or applicant detai ...
Sep 29,2017
Sep 29,2017
49
people found
this helpful
this helpful
*Only looking for personal Financial gain, we are extremely over the moon the government is now regulating this industry because agents like start & co are completely abusing the system whereby giving what is a good industry, a very bad name....
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Comment on agent fees
bad
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Sep 30, 2017
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(1)
Hello, I'm afraid we have no record of dealing with anyone by this name, or any direct complaint received of this nature? If you would like to contact me personally, I will do all I can to resolve your issues but cannot do much without further information, or your full name?
For the record though, our tenancy fees are by far the cheapest in the area at only £50 per adult for referencing. ...
Jul 29,2017
Jul 29,2017
2
people found
this helpful
this helpful
We would like to say a massive thank you to all at Start & Co, in particular Brad, with regard to our recent purchase. The team have been so proactive and imaginative in finding solutions to ensure that our move from out of area really worked ...
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Comment on agent fees
Not applicable
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Jun 21,2017
Jun 21,2017
17
people found
this helpful
this helpful
I have just been spoken to like a child whilst making an enquiry about a property. When I ask a question, I don't expect answers to include, 'probably and in my experience', I would expect to hear, 'I don't know, I will find out and ...
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Sep 18,2015
Sep 18,2015
10
people found
this helpful
this helpful
My Husband and I have contacted Start and Co on several occasions to discuss properties to let and to try and arrange viewings, or just ask questions. Natalie has promised to call us back several times but is yet to do so. They are absolutely ...
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Feb 27,2014
Feb 27,2014
23
people found
this helpful
this helpful
I found this company to be dishonest and full of rubbish. As a prospective viewer to a property, i asked with caution why as such a beautiful property with period detail and sea views had not sold for over 6 months, they blamed the vendor for ...
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Aug 29,2013
Aug 29,2013
0
people found
this helpful
this helpful
I am in the process of selling my house through start and co. from the start this company has been very helpful and I have had lots of viewings. A member of staff has always arrived smart and well presented on viewings. I have had ...
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Aug 29,2013
Aug 29,2013
0
people found
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this helpful
Mr Barnes and Mr Start were very helpful in selling my house, offering the most polite and responsive services. It was an all round very good experience with no hassle or problems, all the staff were very helpful. Thank you Start & Co....
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Aug 29,2013
Aug 29,2013
0
people found
this helpful
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What nice bunch. Very professional and funny with it. The sight of the tall one scooting about with his funny helmet made me smile all day. Thoroughly recommended...
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Aug 26,2013
Aug 26,2013
0
people found
this helpful
this helpful
I'm completely shocked reading the other reviews on this website.
I've had nothing but helpful, professional service from Start and Co. The office staff are always polite, and deal with questions quickly and efficiently. They had a huge amount of properties on offer and were ...
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Aug 24,2013
Aug 24,2013
0
people found
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I sold the house which I'd owned for some 25 years via Start & Co. They gave me what I considered to be good advice throughout the process, often when it was counter to their interests. The house wasn't priced cheaply and didn't sell fast but at ...
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Aug 23,2013
Aug 23,2013
0
people found
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we found our dream home with the careful help from bradley, he then proceeded to support us when we encountered various problems when selling our own home. Although we did not sell with start and co, they certainly went above and beyond helping us with ...
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Aug 23,2013
Aug 23,2013
0
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I have dealt with Starts for 15 years, as letting & selling Agents & would recommend them on both
counts. They are a family business & have been in Newquay for ever ! These guys are professionals,
& sometimes you dont like what they tell you, ie, attainable rent or a ...
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Aug 23,2013
Aug 23,2013
0
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I am a professional property developer / landlord and have been for 23 years now...I moved to Newquay 10 years ago.
I originally started to use the selling side of Starts as I was developing to sell my properties...everything I marketed sold it was as simple ...
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Jun 25,2013
Jun 25,2013
17
people found
this helpful
this helpful
Rented out a 4 bed house with a tiny basement bedsit underneath (no cooking facilities). Council tax had never been paid on the bedsit, it shared all services with the house and has no kitchen. Starts suggested on the ad for the bedsit to write 'rent ...
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Jun 18,2013
Jun 18,2013
27
people found
this helpful
this helpful
Where to begin. Start & Co managed my property for 3 years and it was the worst 3 years of my life. The tenant broke pretty much everything in the property but Start & Co just did nothing. I had to fork out so much money! The staff were ...
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Oct 10,2012
Oct 10,2012
30
people found
this helpful
this helpful
Found Start & co staff to be very rude, arrogant and unhelpful. Have viewed several property's with them and found them to be very dis-honiest. If you have any concern about the property, do NOT take their word for it, they will feed you all sorts ...
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Aug 24,2012
Aug 24,2012
18
people found
this helpful
this helpful
Where do I begin! The service that I and my partner have recieved has been so poor that it has persuaded me to write a review, which I have never done before.
I telephoned to arrange a viewing on a property that had appeared on ...
read full review
read full review
What agent could do to change your mind?
Keep promises. Keep customers informed regarding property viewings. Advise customers of letting procedures. Perhaps I have misunderstood the process somewhere along the line? Be respectful over the phone.Attached Filesnbsp;
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Jul 02,2012
Jul 02,2012
18
people found
this helpful
this helpful
Can't remember the name of the young lad we delt with but found him to be very rude and unhelpful from the point of taking our money. We rented a property through Start & Co and they made all sorts of promises about the property with ...
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What agent could do to change your mind?
They have a serious lack of customer service. Will say or do anything up untill the point where they have your money.Attached Filesnbsp;
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Oct 06,2011
Oct 06,2011
13
people found
this helpful
this helpful
I had my property for sale with Start & Co Newquay.
I found that I was given loads of promises, But when my house went on the market, I realised that they didn't advertise it well, and was a bit old fashioned in there thinking. I ...
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Mar 11,2010
Mar 11,2010
4
people found
this helpful
this helpful
Quite nice people but they under-valued my house. These people are quite old-school and on that basis I wouldn't use them. Limited amount of advertisign and they shut on Saturday afternoons!!!...
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Dec 18,2009
Dec 18,2009
14
people found
this helpful
this helpful
Registered with them at the end of November 2009, the guy that took my details was poor on the phone and only asked very basic questions. They sent me no properties and I never heard from them again! If I was selling my flat in the ...
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Bradley
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Jonathan
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Gary
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Miles
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints procedure available, including redress scheme offered by The Property Ombudsman
Last updated at 11:52 AM 16/08/2018 by allAgents
