Completely rude and unprofessional.
I was so shocked at how I was treated by this agency.
We had arranged a viewing at a property which was quite far away from me, I went along and got caught in traffic. So I phoned the agent to say I would be 5 minutes late, she said that was fine and she would wait for me.
However when I turned up she had left with no word, not a phone call or even a note left on the door.
When I rang her and then the office there was no answer.
The next day I received a very rude phone call which ended in her putting the phone down on me.
They are the most incompetent and unprofessional people I have ever encountered. I would never recommend them to any one.