Oct 04,2013
By: 'Unknown'
Oct 04,2013
11 people found
this helpful
"" i am mentally disabled and was looking for a flat to let , i found a property in Horley in Surrey and placed down the deposit they asked for , from then on i saw this companies true colors , upon receipt of the accompanying paper work for the let of the flat my close friend who was going to be a guarantor found many faults in there terms and conditions , this included wanting account details to his bank and also supplying card details to give them access to his cash account , surely this is unthinkable , my friend declined being a guarantor and i thought seeing as only days had passed it would be easy to reclaim my deposit of £700 , no i couldn` t , i begged and pleaded to this company as i had saved for the deposit for many years , even my nhs care team rung on my behalf explaining the circumstances that i was disable and maybe they or the landlord could show some compassion , they didnt be careful with this company especially the staff who are really only children in an adults world , give them no money without checking the small print, its hard to think that in this day and age this is possible and people are so heartless unfortunately this company is.
What agent could do to change your mind?
Considered a refund or part refund.
Attached Files
Was this helpful? Yes
By: Ex-Tenant
Nov 08, 2013
You can sue them to get this money back. Someone has done it in the past and got the money all their money.

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