Quality Managed Homes
London, SE25
1.1/5, 18 reviews
0% recommended
0% lettings valuation accuracy
17% lettings fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“Discovered cockroaches in the flat when moving in - pest ......”

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Apr 03,2015
Minithumbdown
By: 'Vindi'
Apr 03,2015
4 people found
this helpful
Discovered cockroaches in the flat when moving in - pest control took over 2 wks to come and look at flat and informed me the flat in same building had issue and he had warned QMH that my flat would need to checked out but QMH refused (probably due to the cost)
Anytime an issue in flat needed addressing it wasn't handled straight away and QMH seemed to want to find a reason to add costs to fixing things of their own responsibility - heating didn't work in a couple rooms issue took a month before anyone was sent to look at heaters
The customer service is non existent other than Charlotte they are not professional
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Opening Hours
Address

Quality Managed Homes
Portland House, 211 Portland Road
South Norwood,London
Greater London
SE25 4UY
020 8654 0654

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 17% £575 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 16 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“My oh my.....where to BEGIN! I have had such ......”

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May 12,2015
Minithumbdown
By: 'Wrong'
May 12,2015
9 people found
this helpful
My oh my.....where to BEGIN! I have had such a horrific and unpleasant experience with this company it all seems unreal. Went to view the said property with Charlotte Oxford and after sending ‚£900.03 to QMH for some kind of deposit/fee (I am clearly ...
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What agent could do to change your mind?
They should be shut down!
Attached Filesnbsp;
Comment on agent fees
Which agent ever ask for such a high amount??.....errrr none!
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By: Wrong gal fe mess with
Feb 02, 2017
View all comments (3)
Thank God they have been shut down. I hope you get all your money back and they will all get whats coming to them..... ...

“Discovered cockroaches in the flat when moving in - pest ......”

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Apr 03,2015
Minithumbdown
By: 'Vindi'
Apr 03,2015
4 people found
this helpful
Discovered cockroaches in the flat when moving in - pest control took over 2 wks to come and look at flat and informed me the flat in same building had issue and he had warned QMH that my flat would need to checked out but QMH ...
read full review
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“I am experiencing very bad service from the new appointed ......”

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Dec 20,2014
Minithumbdown
By: 'fred'
Dec 20,2014
5 people found
this helpful
I am experiencing very bad service from the new appointed Office Manager. She abuse me on the phone when I phone her to complaint about an oven extractor not working and mould in number 1 Lytton court .she started calling me idiot and a 5 year old ...
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What agent could do to change your mind?
Charlotto Oxford need to be expel from the company and they could employ a polite and professional person as she is rude and very abusive to customers.i hope they stop this company operating forever.
Attached Filesnbsp;
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By: Janeforde
Mar 26, 2015
View all comments (2)
Seriously though how many bad reviews do you need to realise you are clearly doing something wrong as a company?. Not one positive comment!!. I've had personal dreadful dealings with this company . Really awful, rude and in my opinion disgusting people. ...

“I have had the same experience with QMH, everyone please ......”

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Dec 16,2014
Minithumbdown
By: 'Victim'
Dec 16,2014
5 people found
this helpful
I have had the same experience with QMH, everyone please avoid this agency at all costs. They are not even on the Property Ombudsman's list of agencies that they can investigate, I find this shocking! Their costs are extremely high, their repairs are non existent ...
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“I rented a studio property in South Norwood from QMH ......”

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Nov 07,2014
Minithumbdown
By: 'NeverAgain'
Nov 07,2014
7 people found
this helpful
I rented a studio property in South Norwood from QMH for 12 months and the entire experience was a nightmare from start to finish. They failed to mention to me prior to signing my life away that my little studio flat was also being billed by ...
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What agent could do to change your mind?
If QMH operated with any kind of morals or standards, I could be persuaded to forgive. However, they're cowboys and couldn't give a stuff about their customers - yet they're more than happy to take your money from you.
Attached Filesnbsp;
Comment on agent fees
Their fees are astronomical! Out of a ‚£1700-1800 deposit, they returned just over ‚£800 - that's with no additional deductions during final check-out. Final checks/inventory alone costs in excess of ‚£150 and all Layla did was walk around with a clipboard for less than 5 mins. Jokers.
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“Simply avoid this joker of the agency at all costs ......”

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Jun 27,2014
Minithumbdown
By: 'Vyacheslav'
Jun 27,2014
9 people found
this helpful
Simply avoid this joker of the agency at all costs to spare yourself some seriouse headaches. Their level of service is simply horrible. Staff is unprofessional and incompetent. Record keeping disorganised and fragmented, so if, nevertherless you decide to deal with them, please be aware. ...
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“"" i am mentally disabled and was looking for a flat ......”

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Oct 04,2013
Minithumbdown
By: 'Unknown'
Oct 04,2013
11 people found
this helpful
"" i am mentally disabled and was looking for a flat to let , i found a property in Horley in Surrey and placed down the deposit they asked for , from then on i saw this companies true colors , upon receipt of the accompanying paper work for ...
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What agent could do to change your mind?
Considered a refund or part refund.
Attached Filesnbsp;
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By: Ex-Tenant
Nov 08, 2013
View all comments (1)
You can sue them to get this money back. Someone has done it in the past and got the money all their money. ...

“It looks like almost everyone who've been through them have ......”

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Sep 12,2013
Minithumbdown
By: 'Falour'
Sep 12,2013
10 people found
this helpful
It looks like almost everyone who've been through them have had a very bad experience. I am an ex-tenant, so glad that I got out of their contract few months ago. Extremely unprofessional people, but basically inhumane. I've understood one of their tactics: advertise low ...
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What agent could do to change your mind?
forget it. they are hopeless.
Attached Filesnbsp;
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“It looks like almost everyone who've been through them have ......”

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Sep 12,2013
Minithumbdown
By: 'Falour'
Sep 12,2013
10 people found
this helpful
It looks like almost everyone who've been through them have had a very bad experience. I am an ex-tenant, so glad that I got out of their contract few months ago. Extremely unprofessional people, but basically inhumane. I've understood one of their tactics: advertise low ...
read full review
What agent could do to change your mind?
forget it. they are hopeless.
Attached Filesnbsp;
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“Avoid this joke of an agency at all costs & if ......”

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Aug 15,2013
Minithumbdown
By: 'disgusted_customer'
Aug 15,2013
13 people found
this helpful
Avoid this joke of an agency at all costs & if you wish to keep your sanity. They are terrible & that is putting it mildly. Rude, incompetent & unprofessional to name just a few of their many faults. I wish I'd done my research before parting with ...
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“Dear readers,This agency is horrible when you have to ......”

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Jul 08,2013
Minithumbdown
By: 'Unhappy'
Jul 08,2013
14 people found
this helpful
Dear readers, This agency is horrible when you have to deal with them.Just interested to take your money and after you sign the contract that's it.They basically left us on street with a little baby and having to go nowhere, and on top ...
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What agent could do to change your mind?
They should emploee a staff with good knowledge of customer service, positive attitude, more helpful and with good common and human sense. Staff who know the job and work proffecionally.
Attached Filesnbsp;
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By: xxxxxxxxxx
Nov 30, 2013
View all comments (1)
Ahhh, Tiffany and Layla!! I had numerous argents with these 2 delightful 'girls' Awful people! Terrible company! ...

“I don't know what words to use to qualify this ......”

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Jun 17,2013
Minithumbdown
By: 'CopRyan'
Jun 17,2013
18 people found
this helpful
I don't know what words to use to qualify this agency, unfortunately I will have to be polite. Got me to beg my previous landlord (whom I already submitted back his keys) to allow me, kids and spouse to stay back as QMH haven't vacated ...
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What agent could do to change your mind?
1. go back to school and learn manners 2. get a mcjob to have customer service experience Ok I'll be serious: A: inform people about the true costs when they ask you WHAT ARE THE TRUE COSTS! B: provide us value for money for God's sake!!!!! You are one of the most expensive estate agents and at the same time the worst.
Attached Filesnbsp;
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“Absolutely the WORST experience I've had in my life with ......”

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May 21,2013
Minithumbdown
By: 'disgustedrenter'
May 21,2013
17 people found
this helpful
Absolutely the WORST experience I've had in my life with an agent. I have landed up paying nearly £700 in fees! Be very careful please. Get them to expose everything before handing over the holding deposit because you WON'T get it back. I saw a lovely (...
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What agent could do to change your mind?
Be transparent with the fees from day 1!
Attached Filesnbsp;
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By: jANEF
Jun 05, 2013
View all comments (1)
Take them to court , I did and had my holding deposit returned. Same thing happened to me. Good luck! ...

“Have had a really bad experience with this company. After ......”

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Apr 17,2013
Minithumbdown
By: 'MissP.'
Apr 17,2013
19 people found
this helpful
Have had a really bad experience with this company. After agreeing to a tenancy and a move in date the property was not all ready to move in to. The move in date was continuously moved until I had no alternative other than to find ...
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“This is the worst renting experience I have had to ......”

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Nov 11,2012
Minithumbdown
By: 'Not'
Nov 11,2012
22 people found
this helpful
This is the worst renting experience I have had to date. Late penalty fees are excessive i.e. over 150 pounds despite rent being less than 10 days late. There is a monthly service charge on the property for no work done on the property at all. ...
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What agent could do to change your mind?
I would warn anybody against using these agents .
Attached Filesnbsp;
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“Agree whole heartedly with the review below. Terribly unprofessional service, ......”

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Aug 29,2012
Minithumbdown
By: 'delror1'
Aug 29,2012
22 people found
this helpful
Agree whole heartedly with the review below. Terribly unprofessional service, dishonest and particularly obstructive and evasive when dealing with them. Their terms are unfair regarding holding deposits and their communication is dire!. They act with no integrity what so ever . The two members of staff ...
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“Approach this agent with A LOT of caution. I will ......”

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Jul 31,2012
Minithumbdown
By: 'Simple'
Jul 31,2012
23 people found
this helpful
Approach this agent with A LOT of caution. I will not name any names for legal reasons. Be aware also that all fees are not exposed when handing over your holding deposit. Be extra careful with con agents of this sort. The front admin staff ...
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What agent could do to change your mind?
Their is nothing they can ever do to help me change my mind. Rudeness is part of their business policy.
Attached Filesnbsp;
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“Completely rude and unprofessional. I was so shocked at how ......”

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May 14,2012
Minithumbdown
By: 'Missy'
May 14,2012
22 people found
this helpful
Completely rude and unprofessional. I was so shocked at how I was treated by this agency. We had arranged a viewing at a property which was quite far away from me, I went along and got caught in traffic. So I phoned the agent to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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