Completed a valuation of our property and refused to acknowledge that an en-suite facility was indeed en-suite (it is linked to a bedroom, has a door to it, shower, toilet and sink - what else is it?!) and suggested that a room at the rear of our house was a converted outhouse, was thin-bricked, had the back door to the property (it does not!) and could not be counted as a proper room - it is not thin-bricked and is, quite clearly, not a converted out-house. They refused to reconsider these points. Hopeless!