Harvey Donaldson & Gibson
Glasgow, G2
1.5/5, 19 reviews
11% recommended
100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
1-2-Let | Free instant Valuation

“Terrible communication when questioned a valu......”

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Feb 03,2022
Minithumbdown
By: 'Michelle'
Feb 03,2022
1 people found
this helpful
Terrible communication when questioned a valuation, which they valued 14k under value. Told to contact lender. dreadful would not use
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By: Harvey Donaldson & Gibson Chartered Surveyors
Feb 09, 2022
Dear Michelle,

It is regrettable that your opinion of our service did not match the high standards which we at HDG strive to maintain.

Whilst we fully appreciate the frustration at the lack of dialog with HDG post valuation, we must reiterate that we were acting for our lender client, to whom we report directly. We are contractually obliged to report to them and them only in these situations, hence why we advised to submit any queries direct to them for our attention.

We hope the above goes some way to explaining the situation in more detail. We genuinely appreciate the post as it allows us to continually review our processes and ensure we are providing the best possible service standards to our valued customers going forward.

Best regards,

Harvey Donaldson & Gibson Chartered Surveyors.

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Latest Reviews

View all Reviews 19
21st May 2024
reviewed by 'TB'
“Avoid using this company the valuation completed on a property I am buying is less than the purchase price from 2......”
3rd Feb 2022
reviewed by 'Michelle'
“Terrible communication when questioned a valuation, which they valued 14k under value. Told to contact lender. dreadful would not use...”
20th Apr 2021
reviewed by 'sharon'
“was not happy with the valuation placed on my property. When the surveyor visited we discussed the valuation and I ......”
13th Aug 2018
reviewed by 'Santanderarerubbish'
“Flat i'm buying has a £90K valuation on the home report, Santander made a mistake processing my mortgage application and ......”
3rd Jul 2014
reviewed by 'FMA'
“Used HDG through Countrywide after much influence from the Estate Agent advising as they were all the one group, they ......”
25th Sep 2012
reviewed by 'EDB'
“Overall would not recommend this surveyor.. In the current property market not easy to sell/buy houses and in my ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Harvey Donaldson & Gibson
19 Waterloo Street
City Centre,Glasgow
City of Glasgow
G2 6AY
0141 204 0808

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £90,000 £234,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 0 2 0 0 2 14
Areas covered
Services offered
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
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Aberdeen, AB15
Glasgow, G2

“Poor experience...”

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May 21,2024
Minithumbdown
By: 'TB'
May 21,2024
0 people found
this helpful
Avoid using this company the valuation completed on a property I am buying is less than the purchase price from 2yrs ago and thousands lower than a new home report or the sale prices of similar properties in the same area. Despite being presented with ...
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“Terrible communication when questioned a valu......”

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Feb 03,2022
Minithumbdown
By: 'Michelle'
Feb 03,2022
1 people found
this helpful
Terrible communication when questioned a valuation, which they valued 14k under value. Told to contact lender. dreadful would not use...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Harvey Donaldson & Gibson Chartered Surveyors
Feb 09, 2022
View all comments (1)
Dear Michelle, It is regrettable that your opinion of our service did not match the high standards which we at HDG strive to maintain. Whilst we fully appreciate the frustration at the lack of dialog with HDG post valuation, we must reiterate that we were acting for our lender client, to whom we report directly. We are contractually obliged to report to them and them only in these situations, hence why we advised to submit any queries direct to them for our attention. We hope the above ...

“was not happy with the valuation placed on m......”

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Apr 20,2021
Minithumbdown
By: 'sharon'
Apr 20,2021
2 people found
this helpful
was not happy with the valuation placed on my property. When the surveyor visited we discussed the valuation and I expressed my concern that it was a little on the low side. He assured me that this was standard procedure and that we would get ...
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“Waste of everyone's time and energy...”

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Aug 13,2018
Minithumbdown
By: 'Santanderarerubbish'
Aug 13,2018
6 people found
this helpful
Flat i'm buying has a £90K valuation on the home report, Santander made a mistake processing my mortgage application and did their own desk valuation (£78K) instead of using the home report. To solve the down valuation dispute, Santander paid HDG to carry out a ...
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“Used HDG through Countrywide after much influence from the Estate ......”

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Jul 03,2014
Minithumbdown
By: 'FMA'
Jul 03,2014
4 people found
this helpful
Used HDG through Countrywide after much influence from the Estate Agent advising as they were all the one group, they had a great relationship with them an affinity as their aim was getting our house on the market. Surveyor turned up 2 hours late, which seriously ...
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“Overall would not recommend this surveyor.. In the current property ......”

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Sep 25,2012
Minithumbdown
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Barty
By: 'EDB'
Sep 25,2012
4 people found
this helpful
Overall would not recommend this surveyor.. In the current property market not easy to sell/buy houses and in my opinion the choice of language used within the home report was nothing short of protectionism in case of any comeback. While appreciate that this is ...
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“Extremely poor service customer service. They did not supply a ......”

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Aug 17,2012
Minithumbdown
By: 'BeeBee'
Aug 17,2012
2 people found
this helpful
Extremely poor service customer service. They did not supply a 'Buy to Let' valuation with a hoom report (Now standard practice with most Surveyors in Glasgow as 2012) then refused to perform a refresh on the home report. Staff abrupt and arrogant. Avoid if possible....
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What agent could do to change your mind?
In the current housing market all help and assistance should be made readily available from all parties who provide services especially on simple aspects. If you treat clients and customers well then your company and services will develop positively. Unfortunately this company are not customer driven and I have nothing but negative comments to make about the services. Very poor indeed.
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“I was surprised to read about so many negative experiences. ......”

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Jun 21,2012
Minithumbup
By: 'Snooten'
Jun 21,2012
0 people found
this helpful
I was surprised to read about so many negative experiences. I used Harvey Donaldson and Gibson for my home report on 10 May 2012, and have been very impressed with their communication and ability. Although the reports weren't perfect (as the properties weren't perfect), they did seem ...
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“I decided to bypass the estate agent when it came ......”

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Jun 01,2012
Minithumbup
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Lynne
By: 'Mgt'
Jun 01,2012
0 people found
this helpful
I decided to bypass the estate agent when it came to organising my Home Report and go direct to a chartered surveyors. Obviously this was due to cost as the estate agents are really taking advantage of sellers when it comes to this. After a ...
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“Completed a valuation of our property and refused to acknowledge ......”

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Feb 01,2012
Minithumbdown
By: 'cocteau8'
Feb 01,2012
1 people found
this helpful
Completed a valuation of our property and refused to acknowledge that an en-suite facility was indeed en-suite (it is linked to a bedroom, has a door to it, shower, toilet and sink - what else is it?!) and suggested that a room at the rear ...
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“They left the front door of my unoccupied property open ......”

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Oct 03,2011
Minithumbdown
By: 'Heather'
Oct 03,2011
1 people found
this helpful
They left the front door of my unoccupied property open for 2 days, it could have been more if I hadn't went over to check everything. I wasn't notified of their visit and had to call my estate agents to find out who had been in. ...
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“They completed my Home Report and I challenged several points ......”

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May 18,2011
Minithumbdown
By: 'Unhappy'
May 18,2011
1 people found
this helpful
They completed my Home Report and I challenged several points that I did not feel were accurate (eg saying central heating was switched off and may be illegally positioned, when in fact it was switched on and was a brand new system under guarantee). They ...
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“Requested a refreshed home report to show that repairs to ......”

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May 13,2011
Minithumbdown
By: 'me'
May 13,2011
1 people found
this helpful
Requested a refreshed home report to show that repairs to rainwater fittings had been made. Received exactly the same report as previous one with no amendments showing repairs had been carried out. Has now slowed up house sale process causing great stress....
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“Bought a property using their home report. They missed dry ......”

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Aug 15,2010
Minithumbdown
By: 'CL'
Aug 15,2010
1 people found
this helpful
Bought a property using their home report. They missed dry rot out of the report which cost ...
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“As recommended by the Estate Agents I used Harvey Donaldson & ......”

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Jun 06,2010
Minithumbdown
By: 'Mad'
Jun 06,2010
2 people found
this helpful
As recommended by the Estate Agents I used Harvey Donaldson & Gibson for the home report, They spent half hour looking round the house, 15 Minutes in his car writing & sending his report. Sent me a load of rubbish via the Internet and have now tried to ...
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“Home report done 27/07/09. Informed the office and the Surveyor that ......”

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Oct 08,2009
Minithumbdown
By: 'Helen'
Oct 08,2009
2 people found
this helpful
Home report done 27/07/09. Informed the office and the Surveyor that I had since put in new electric heating. They still have not rectified this on the Home Report. Extremely annoyed at their lack of communication. Not acceptable service for the Feewhich they have in full....
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“I used their Glasgow office to do a Home Report ......”

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Aug 16,2009
Minithumbdown
By: 'sm'
Aug 16,2009
2 people found
this helpful
I used their Glasgow office to do a Home Report for the sale of my property.They described the windows as 'poor' and single glazed despite the fact they had been fully renovated and double glazed. Despite repeated efforts to rectify factual errors they refused ...
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“They carried out a home report on a property I'm ......”

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Aug 03,2009
Minithumbdown
By: 'A'
Aug 03,2009
3 people found
this helpful
They carried out a home report on a property I'm interested in. Nothing in it which a five year old wouldn't have written. They just described the property, that's all. It is a bungalow and they said it has a lift! Theyalso said it's connected ...
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“They carried out our Home report. Not only is it ......”

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Feb 10,2009
Minithumbdown
By: 'alan'
Feb 10,2009
2 people found
this helpful
They carried out our Home report. Not only is it full of standard clauses which don't refer to my property, they never completed the amended survey....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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