Unfortunately by the time most people read the reviews the damage has invariably been done. Chimneys, as agents, are a disgrace to their profession. They are a joke. Extremely unprofessional, rude, liars...the worse experience ever. I am a respectible business man and they (in particular Rachel) should be ashamed of themselves. As soon as we were ready to move we unfortunately upset them by asking for a Draft Tenancy Agreement in advance but were refused saying that it was normal to come in a sign when we picked up the keys. We insisted...big mistake. We lost the tenancy as they made derisory comments about us to the landlord. We are now fighting for the return of the admin fees. How many others have suffered the same fate as us? We plan to take our complaints to a higher authority...these people need to understand that they cannot be allowed to continue in business causing this level of havoc and unpleasantness.