We contacted Chimneys with a view to using them as our agents for letting our home as, whilst we are leaving the area, we did not want to sell our property at the moment. So, we called Chimneys to come and have a look at our house. We told them that we had the possibility of a private let arrangement with a local family but that we were, in all likelihood going to use an agent as we didn't think that'd work out which was why they were contacted. They looked round our house and all seemed to go well - in fact the woman did not seem to want to leave she liked our house so much. Two days later we received a letter telling us that they understood we were going to enter a private letting relatioship so they would not assist. We were very confused as we had discussed this at the outset (we are open hoenst people) and so called and left a message saying we wished to go ahead please. We had no reply so we telephoned again and my wife had a conversation with a woman from the company who was rude, abusive and eventually slammed the phone down as she stated we had mislead them. We were prospective landlords with this firm and had made things very clear from the start. At first my wife was bemused. She is now very upset by the abuse she received. I am so glad we did not do business with this firm. I would recommend that you use the far better estate agents in town. DO NOT USE THIS FIRM.