Rude, unprofessional, ignorant. Responses were initially on a 'over' friendly first name basis but as soon as we wanted to check out the draft tenancy agreement it went downhill from there. All of a sudden we were deemed to be too hard and untrustworthy. When we were shown the property we were not greeted, they unlocked the door and we showed ourselves around..very strange. Their feedback to the landlords was derisory...so much so that the landlord withdrew the property from us leaving us high and dry. All in all a very unpleasant experience. We are now in the process of a small claims court application for the return of our admin fees. The most unpleasant and unprofessional Scottish people that we have ever met...they should be ashamed of themselves. Landlords and prospective tenants should avoid, avoid, avoid.