Chimneys Lettings & Property Management
Wantage, OX12
1.6/5, 19 reviews
16% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“I cannot reiterate the advice of others enough - do ......”

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Jul 22,2011
Minithumbdown
By: 'Carjo'
Jul 22,2011
19 people found
this helpful
I cannot reiterate the advice of others enough - do not use Chimney's as your letting agent as either Landlord or Tenant. We have used them as our letting agent and they have gone against our express wishes with regard to how the property is let (with financial disadvantage to us), they have misled us with regard to the state of agreements with new tenants and the communication has been atrocious. When we pointed out to them that we were unhappy I received rude, abusive, arrogant & personally insulting emails. We have now changed agents and they have been deliberately obstructive and delayed handover of the keys with a risk to the security of the keys. They are the most unprofessional, rude and arrogant people I have ever had the misfortune to deal with. They have absolutely no understanding of the fundamentals of good customer service. Whether you are a prospective landlord or tenant - AVOID this agency and use someone else!!
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Opening Hours
Address

Chimneys Lettings & Property Management
The Business Centre Grove Technology Park Downsview Road
Wantage
Oxfordshire
OX12 9FF
07702 228267

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 3 11 0 1 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“It is interesting to look over the reviews here. Clearly ......”

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Aug 31,2013
Minithumbdown
Rachel
By: 'Larry'
Aug 31,2013
0 people found
this helpful
It is interesting to look over the reviews here. Clearly the agents woke up to the fact that there were a series of appalling reviews, around May last year, and they began to respond. And simultaneously, there miraculously appeared a group of glowing reviews! How ...
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By: Jonjon
Sep 09, 2013
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I lost alot and a hell of alot of my money im in a great deal of debt because of chimneys if you find out then let me know please jon ? ...

“Disgusting service and a disgusting company, how they are still ......”

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Jan 30,2013
Minithumbdown
John
By: 'Kaynay1'
Jan 30,2013
4 people found
this helpful
Disgusting service and a disgusting company, how they are still in business I do not know but I have a feeling they won't be for much longer. Rude people who have no idea what the law is, the good comments are clearly written by the ...
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What agent could do to change your mind?
Disgusting service and a disgusting company, how they are still in business I do not know but I have a feeling they won't be for much longer. Rude people who have no idea what the law is, the good comments are clearly written by the staff. Highly recommend to go to anyone but chimneys
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“This was our first time of renting a property and ......”

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Jun 12,2012
Minithumbup
Rachel
By: 'Sarah'
Jun 12,2012
0 people found
this helpful
This was our first time of renting a property and Chimneys could not do enough for us. They had a difficult landlord to negogiate with who insisting on electrical works being carried out the day before we were due to move in, jeopardising our moving ...
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“I am so surprised to read the negative reviews of ......”

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May 10,2012
Minithumbup
Rachel
By: 'Emma'
May 10,2012
1 people found
this helpful
I am so surprised to read the negative reviews of this agency, as in ten years of renting properties, Chimneys have been simply outstanding. They have been more than a professional business, they are understanding, patient, and in all of our dealings genuinly very caring. ...
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“We contacted Chimneys with a view to using them as ......”

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Apr 24,2012
Minithumbdown
By: 'John'
Apr 24,2012
8 people found
this helpful
We contacted Chimneys with a view to using them as our agents for letting our home as, whilst we are leaving the area, we did not want to sell our property at the moment. So, we called Chimneys to come and have a look at ...
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By: Chimneys
May 09, 2012
View all comments (1)
Chimneys were asked to value this property in Childrey. As soon as the valuer arrived she was informed that they had somebody for the property from the village and they wanted to let it to them. They explained that Chimneys had been recommended by a tenant of Chimneys and on that basis the valuer remained and gave a verbal valuation. After walking round the house she suggested that they asked anything they wanted to know abouit lettings because otherwise she may talk too much. They replied th ...

“After a long time, I'm finally deciding to review Chimneys... ......”

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Jan 19,2012
Minithumbdown
By: 'Gilles'
Jan 19,2012
21 people found
this helpful
After a long time, I'm finally deciding to review Chimneys... Being their tenants was one of the worst experience in our life. It went wrong from the very beginning, back in 2008 : because they suspected our mover to be untrustworthy, they refused to hand over the ...
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By: Larry
Aug 31, 2013
View all comments (4)
Disolutioned - did you ever take action? I think they might have ceased trading, and wondered whether action can be taken retrospectively. ...

“Unfortunately by the time most people read the reviews the ......”

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Dec 23,2011
Minithumbdown
Rachel
By: 'John'
Dec 23,2011
6 people found
this helpful
Unfortunately by the time most people read the reviews the damage has invariably been done. Chimneys, as agents, are a disgrace to their profession. They are a joke. Extremely unprofessional, rude, liars...the worse experience ever. I am a respectible business man and they (in ...
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By: Chimneys
May 22, 2012
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‘John’ & ‘Jenny’ are a couple. They were thoroughly shown over the property by the owner and a Chimneys’ staff member. They agreed a much reduced rent & a shorter let with the owner in return for an early entry date, they agreed they would move kitchen units & activate the alarm at their own expense. Despite signing our Terms & Conditions, ‘John’ refused to allow us to take up a bank ref saying they had £100,000 in the bank etc. They believed t ...

“Rude, unprofessional, ignorant. Responses were initially on a 'over' friendly ......”

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Dec 12,2011
Minithumbdown
By: 'Jenny'
Dec 12,2011
6 people found
this helpful
Rude, unprofessional, ignorant. Responses were initially on a 'over' friendly first name basis but as soon as we wanted to check out the draft tenancy agreement it went downhill from there. All of a sudden we were deemed to be too hard and untrustworthy. When ...
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By: Chimneys
May 22, 2012
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‘John’ & ‘Jenny’ are a couple. They were thoroughly shown over the property by the owner and a Chimneys’ staff member. They agreed a much reduced rent & a shorter let with the owner in return for an early entry date, they agreed they would move kitchen units & activate the alarm at their own expense. Despite signing our Terms & Conditions, ‘John’ refused to allow us to take up a bank ref saying they had £100,000 in the bank etc. They believed t ...

“I cannot reiterate the advice of others enough - do ......”

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Jul 22,2011
Minithumbdown
By: 'Carjo'
Jul 22,2011
19 people found
this helpful
I cannot reiterate the advice of others enough - do not use Chimney's as your letting agent as either Landlord or Tenant. We have used them as our letting agent and they have gone against our express wishes with regard to how the property is ...
read full review
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“No doubt the rudest people I have ever come across. ......”

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Jul 21,2011
Minithumbdown
By: 'bob'
Jul 21,2011
7 people found
this helpful
No doubt the rudest people I have ever come across. How they remain in business is beyond me.They will tell lies to your landlord, they will abuse you verbally on the phone, they will put the phone down on you if they disagree with ...
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“The 'gentleman'- I use the term loosely, who showed us ......”

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Jul 08,2011
Minithumbdown
By: 'Disgruntled'
Jul 08,2011
6 people found
this helpful
The 'gentleman'- I use the term loosely, who showed us around, was very un-professional and distant. We got no greeting or introduction...His first words were, 'You are here to see the house?'. Allowed us to look around on our own, and when we ...
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“We had so many problems with them that it would ......”

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Jan 07,2011
Minithumbdown
By: 'sotww'
Jan 07,2011
7 people found
this helpful
We had so many problems with them that it would take too long to list them all here. My advice is the same as many below: AVOID...
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“Someone below said they were rude. I think that's even ......”

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Nov 02,2010
Minithumbdown
By: 'Harold'
Nov 02,2010
7 people found
this helpful
Someone below said they were rude. I think that's even more than that. They will do everything they can to make your life difficult, they will treat you like a nobody and throw accusations in your face. They might look like a respectable agency if ...
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“Always friendly and helpful....”

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Sep 29,2010
Minithumbup
By: 'sash'
Sep 29,2010
1 people found
this helpful
Always friendly and helpful....
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By: zingiber
Aug 23, 2011
View all comments (3)
A good comment for Chimneys must be nothing short of a blatant lie!!! ...

“Agree with other reviews. Happy to take your money and ......”

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Sep 28,2010
Minithumbdown
By: 'Blue'
Sep 28,2010
5 people found
this helpful
Agree with other reviews. Happy to take your money and make promises. It all goes wrong from there - very rude and completely unprofessional in attitude and responses. ...
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“The worst letting agent ever. ***** ******* is the rudest person I ......”

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Sep 28,2010
Minithumbdown
By: 'Chilli'
Sep 28,2010
5 people found
this helpful
The worst letting agent ever. ***** ******* is the rudest person I have ever come across. Moved to another property with a different agent and it took us18 months to get our deposit back. Cannot stress enough how much you should avoid this agent like the plague. ...
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By: Chimneys
May 15, 2012
View all comments (1)
Deposits are sent out within seven working days with an accompanying statement of receiving all the stamped and receipted final bills such as gas, electric etc in accordance with the Tenancy Agreement. THis is done to avoid black marks against the property which can cause incoming tenants to have to pay large deposits to British Gas, Southern Electric etc. Hardly fair play to new occupants. By law all deposits have to be registered with one of three government shemes. If a tenant feels unhap ...

“Very unproffessional, rude, disrespectful and impossible to deal with. Beware ......”

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Mar 23,2010
Minithumbdown
By: 'flossy'
Mar 23,2010
6 people found
this helpful
Very unproffessional, rude, disrespectful and impossible to deal with. Beware initially very helpful and say all the right things, wait till you have moved in... And we are quiet undemanding people....
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“The worst experience of my life! Never, never and never ......”

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Apr 29,2009
Minithumbdown
By: 'Pat'
Apr 29,2009
4 people found
this helpful
The worst experience of my life! Never, never and never again with them!! They were rude!...
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“...”

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Apr 28,2009
Minithumbdown
By: 'hilary'
Apr 28,2009
1 people found
this helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chimneys Lettings & Property Management, Wantage OX12 9FF



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