I cannot reiterate the advice of others enough - do not use Chimney's as your letting agent as either Landlord or Tenant. We have used them as our letting agent and they have gone against our express wishes with regard to how the property is let (with financial disadvantage to us), they have misled us with regard to the state of agreements with new tenants and the communication has been atrocious. When we pointed out to them that we were unhappy I received rude, abusive, arrogant & personally insulting emails. We have now changed agents and they have been deliberately obstructive and delayed handover of the keys with a risk to the security of the keys. They are the most unprofessional, rude and arrogant people I have ever had the misfortune to deal with. They have absolutely no understanding of the fundamentals of good customer service. Whether you are a prospective landlord or tenant - AVOID this agency and use someone else!!