97% sales valuation accuracy
97% sales fee satisfaction
Dec 18,2014
Dec 18,2014
5
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Chose Helmores based on the award winning history and quality of their marketing materials. These were key considerations due to the high fees charged.
We were advised to adopt an alternative marketing strategy when viewings dropped off. Whilst I accept responsibility for our decision to follow their advice, it turned out to be nothing like the description. My advice to others would be not to listen to any advice suggesting an 'offers over' strategy as Helmores priced the property too low and failed to create the 'bidding competition' they were so confident about.
We have had to continually chase for feedback after viewings and to chase to find out how they were pushing the property or even if they were at all during quiet periods. We have had to put up with many non-returned calls which is highly frustrating.
We ended up moving 200 miles away and having accompanied viewings undertaken by Helmores. On returning to the property one weekend we found two external doors unlocked and that someone had used a toilet and not flushed it! We later found out that the accompanying staff member had been rude to our neighbour and had recommended an alternative property to our eventual buyer whilst showing them around our house. We also know that our minimum acceptable price was shared with a prospective buyer before they had made an offer.
Now the house has sold we have been told that Helmores will not take meter readings on our behalf on completion day because "we don't do that". So from a customer perspective it feels like 'the money is in the bag so the poor service stops altogether'!
It pains me greatly to pay the fees due to Helmores based on the fact that we have called to complain approximately three times and feel that we have received very poor service.
We were advised to adopt an alternative marketing strategy when viewings dropped off. Whilst I accept responsibility for our decision to follow their advice, it turned out to be nothing like the description. My advice to others would be not to listen to any advice suggesting an 'offers over' strategy as Helmores priced the property too low and failed to create the 'bidding competition' they were so confident about.
We have had to continually chase for feedback after viewings and to chase to find out how they were pushing the property or even if they were at all during quiet periods. We have had to put up with many non-returned calls which is highly frustrating.
We ended up moving 200 miles away and having accompanied viewings undertaken by Helmores. On returning to the property one weekend we found two external doors unlocked and that someone had used a toilet and not flushed it! We later found out that the accompanying staff member had been rude to our neighbour and had recommended an alternative property to our eventual buyer whilst showing them around our house. We also know that our minimum acceptable price was shared with a prospective buyer before they had made an offer.
Now the house has sold we have been told that Helmores will not take meter readings on our behalf on completion day because "we don't do that". So from a customer perspective it feels like 'the money is in the bag so the poor service stops altogether'!
It pains me greatly to pay the fees due to Helmores based on the fact that we have called to complain approximately three times and feel that we have received very poor service.
What agent could do to change your mind?
See main comments above but summarised as: Sound more interested. Get the basics of customer service right. Give honest appraisals all the time. Demonstrate loyalty and commitment to their customers who in my opinion are people selling property. Treat every viewer as a potential buyer of the property being viewed. Ensure that only credible staff with decent values of respect and courtesy carry out accompanied viewings. Treat people as customers up to and including completion not just until exchange when they know they have their money!Attached Filesnbsp;
Comment on agent fees
Based on the poor service I feel I have paid far too much. I expect gold standard service at this price. My discontent would be the same if I had chosen a budget agent if this helps put in context how I feel about the service received for the price paid.
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1st Apr 2021
reviewed by 'Jan Hole'
14th Feb 2021
reviewed by 'Melanie'
21st Dec 2020
reviewed by 'LJ'
21st Feb 2020
reviewed by 'Jessica'
13th Feb 2020
reviewed by 'Amy'
29th Nov 2019
reviewed by 'Mr'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 97% | £28,500 | £2,450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 0 | 86 | 2 | 334 | 2 | 296 | 1 | 6 | 0 |
Areas covered
- EX17
- Devon
- EX16
- EX18
- EX19
- EX20
- EX1
- EX2
- EX4
- EX5
- EX6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 01,2021
Apr 01,2021
0
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Jonathan at Helmore's helped make a very stressful move bearable !
After 13 months from placing our property on the market with Helmore's and one sale falling through we are finally in our new house !
Jonathan kept me updated all the way through, he listened patiently to ...
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Feb 14,2021
Feb 14,2021
0
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We have bought and sold many times over the years but have never dealt with such a friendly honest group of people.
From the start with the valuation and the amazing video taken of our property I knew we were in good hands.
Every member ...
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Dec 21,2020
Dec 21,2020
8
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I had the displeasure of renting via Helmores for 2 years; they were incompetent at best. I was left living in horrific conditions due to rising damp which they often failed to chase the landlord on repairs (even following reports demonstrating it was due to the ...
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Dec 22, 2020
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Covid 19 struck the UK in March 2020, the initial damp was reported in January 2019, and it took till October 2019 to carry out any inspection. A report was passed to Helmores shortly after this in early November 2019. Sadly, the landlords wife did pass also in March 2020. So both incidents you mentioned occurred 14 months after the damp was raised & 5 months after the report. Lets not pretend that these were factors which effected the work until I advised in June after my personal belongings we ...
Feb 21,2020
Feb 21,2020
0
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With buying my first home I really didn't know what to expect as I had never done it before. However with the help of both Sue and especially Jonathan my experience has been great, they explained everything so clearly and kept me informed promptly with ...
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Feb 13,2020
Feb 13,2020
0
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HUGE thanks to the team, especially Jonathan- Nothing was too much for him to do to make my house purchase as stress free as possible!!...
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Nov 29,2019
Nov 29,2019
0
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This was by far the most challenging and stressful house sale I have experienced in over 25yrs as a homeowner. James and Jonathan were excellent, experienced and professional, navigating me through, what were at times, exceptionally frustrating and difficult times, always offering sound advice and ...
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Oct 11,2019
Oct 11,2019
0
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Great service all the way through from Ian, Jonathan, Becky and the rest of the team at Helmores. The sale took a long time but they kept me informed throughout the process and were proactive. Thanks everyone!...
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Oct 04,2019
Oct 04,2019
0
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Ours was a very challenging purchase for reasons beyond our control but Jonathan and James took all the flak as well as giving us flexibility to smooth the way! We appreciate their trust and their sensitive handling of the sale to us and we're delighted ...
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Oct 03,2019
Oct 03,2019
0
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We were on the market for over a year due to our first buyer's buyer's pulling out, but the team managed us through this frustrating time providing plentiful further viewings and feedback.
They were all very efficient, polite and helpful and made the whole process ...
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Sep 12,2019
Sep 12,2019
0
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Very informative and proactive, helped us out with buying our first home. I'd definitely recommend and I'm sure we'll use again one day....
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Sep 06,2019
Sep 06,2019
0
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Hello Helemores ,
We'd like to say that working with Andy Bridgeman as a landlord has been a pleasure.
He's been efficient, helpful and professional. Furthermore he's given us continuity(attending all meetings with us) and been clear in his communication both written and verbal.
Sent ...
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Aug 30,2019
Aug 30,2019
0
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Without a doubt the best estate agents we have had the pleasure to deal with. They are incredibly professional, friendly, extremely helpful, approachable, diligent and experienced. Jonathan was ace! Thank you!...
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Aug 19,2019
Aug 19,2019
0
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Have recently sold a property through helmores and from the initial visit from Ian Blanchford onwards the service offered was first class, combining professionalism with friendly customer service. There were one or two issues to contend with through the process but these were attended to ...
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Jul 16,2019
Jul 16,2019
0
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A Big Thank you to everyone at Helmores for helping so much with my recent house purchase , especially to JONATHON. Who really worked so so hard on my behalf he really must be the best negotiator out there!! He really does his best to make ...
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Jul 15,2019
Jul 15,2019
0
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Great customer service,- pleasure to communicate.
Professional and experienced team,- always giving honest and constructive advice.
Would not hesitate to work with them again....
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Jun 26,2019
Jun 26,2019
0
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All members of the team which I had contact were excellent, especially Jonathan who used great diplomacy to complete the transaction....
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Jun 25,2019
Jun 25,2019
0
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Fantastic service as always from Becky and Jonathan. Always friendly and extremely approachable. They dealt with any queries quickly and efficiently and made the process as smooth as possible.
We would always use Helmores for any house sale and have hit lucky this time being ...
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Jun 25, 2019
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All the staff at Helmores are welcoming, helpful and supportive. Providing a reassuringly level headed guiding hand at stressful moments that crop up in the sale process. ...
Jun 19,2019
Jun 19,2019
0
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He was a very useful and friendly estate agent, a great help. I would use Helmores again. Would highly recommend....
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May 31,2019
May 31,2019
0
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Becky has assisted with our recent house sale. She has kept us up to date at all times and explained every step of the process clearly.
Becky has been friendly and always contactable when needed.
I would highly recommend Becky and Helmores....
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Comment on agent fees
We feel the fee paid is worth the level of service received.
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May 23,2019
May 23,2019
0
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Our house move has not been the most straightforward but we have finally achieved our goal, with the able assistance of James to whom we are very grateful. James has done his utmost to ease the purchase through for us under some difficult circumstances and ...
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May 22,2019
May 22,2019
0
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Many thanks to George and Loren for dealing with our sales, excellent pre-sale advise from George and Loren did a great job of handling our sale. Unlike a number of estate agents we've dealt with Helmores always gave us quality feedback from viewing and everyone ...
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May 16,2019
May 16,2019
0
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Helmores were fantastic!. Jonathan was especially helpful and as a buyer it seemed that he couldn't do enough to help us. Where we needed help to move things along he was always willing and able. He also made sure that we were kept informed of ...
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May 16,2019
May 16,2019
0
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We have just bought after 15 years of being off the property ladder. I wasn't expecting as much contact from Helmores as there has been. They have kept me up to date and answered any questions I have thrown at them. Nothings been too big an ...
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May 16,2019
May 16,2019
0
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I would definately recommend Helmores to anyone in the area thinking of buying or selling. Their communication is fantastic and they have made a very stressful re-location run so smoothly we can't thank them enough. Ian, Loren and Jonathan among everyone else that works there ...
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May 10,2019
May 10,2019
0
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We are actually buyers, but we really appreciated the help and support James and Loren gave us during a very difficult process.
Our initial enquiries were professionally dealt with by James, who has a great knowledge of the local property market. His answers allowed us ...
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May 02,2019
May 02,2019
0
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We cannot thank Helmores enough. From Rob & Ian at the outset advising about sales and marketing (after Mike persuaded us to sell and not rent!); to James managing the viewings and very quickly finding us a buyer who offered the full asking price; swiftly followed ...
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Apr 25,2019
Apr 25,2019
0
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Very pleased with the marketing and the number of viewings and James's help in negotiating the sale price. Although we had two accepted offers withdrawn Helmores soon had things back on track and a new offer received. Loren did a good job in keeping the ...
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Comment on agent fees
Very reasonable
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Apr 22,2019
Apr 22,2019
0
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We received calm and knowledgeable service. We were selling a very old cottage in a relatively remote village. Helmores was very obliging in arranging viewings and subsequent accesses. The marketing was impressive with drone photography....
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Apr 07,2019
Apr 07,2019
0
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Helmores have just helped us sell our very old family home which was owned by our parents for over 50 years. As well as the emotional challenge of selling the cottage, it was also difficult given the fact that neither my brother and I live locally. ...
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Good
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Apr 05,2019
Apr 05,2019
0
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Both Loren and Jo were a great help throughout my purchase, helping relsolve issues and always keeping me informed in a timely way. Very professional; I would definitely recommend. Thank you!...
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Loren
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James
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Ian
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Becky
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George Clover
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Rob
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Jonathan
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Beth
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Jess
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Jo
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Claire
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, speak to us. The staff and partners take all complaints seriously. Should it need to be escalated, our full complaints procedure will be made available on request.
Last updated at 10:18 AM 08/01/2016 by George Clover
Best Letting Agent in EX17 
Best Estate Agent in Crediton 
During the process, both parties considered the situation and an alternative strategy was suggested and accepted due to time passing. We pride ourselves on returning calls and giving feedback, if occasionally an owner chases before we have news it can be frustrating and we appreciate that. Although it was protracted with abortive sales, drawn out solicitors and your frustrations, our commission account stayed the same throughout – we didn’t put the amount up due to the extra work.
We listen to all comments regarding our staff and their conduct and customer service. Whilst we rank in the top 0.5% of agents in the UK, occasionally a sale won’t go to plan - If you would like to direct some specific grievances to us, we will investigate and feedback directly to you –please email [email protected] with these.