“Please if you read this do not rent through these ......”
1 Star Review
Sep 16,2017
By:
'An'
Sep 16,2017
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: LE3
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Rent PCM: £600
Postcode: LE3
1
people found
this helpful
Please if you read this do not rent through these agents all they want is MONEY!!!!!! They have zero customer services and make up trumped up charges when you try and get your deposit back.Absolute cowboys please please please avoid....
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Comment on agent fees
Expensive expect to pay more than they show you.
1
people found
this helpful
Was this helpful?
Yes
“AVOID AT ALL COSTSI was previously a tenant of a ......”
1 Star Review
Sep 19,2016
By:
'AVOID'
Sep 19,2016
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: LE2
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Rent PCM: £525
Postcode: LE2
2
people found
this helpful
AVOID AT ALL COSTS
I was previously a tenant of a property managed by Lucas Grant, and working in a profession in the city.
Lucas Grant are a company I would never deal with again.
For approximately 8 months I lived in a property with the ...
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Comment on agent fees
Awful
2
people found
this helpful
Was this helpful?
Yes
“Had a nightmare trying to get our deposit back. On ......”
1 Star Review
Mar 04,2016
By:
'Gavin'
Mar 04,2016
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: No
Postcode: LE77
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Rent PCM: £625
Postcode: LE77
13
people found
this helpful
Had a nightmare trying to get our deposit back. On check-out we were told by Lucas that we would receive an email in a couple of days, to reply and then the money would be transferred within 3 days. After 14 days without an email and having ...
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What agent could do to change your mind?
Very competitive compared to the competition.
Attached Filesnbsp;
Comment on agent fees
Very competitive compared to the competition.
13
people found
this helpful
Was this helpful?
Yes
“This company is ran by terrible, lying agents. read the ......”
1 Star Review
Mar 02,2015
By:
'Nick'
Mar 02,2015
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Rent PCM: £645
Would you recommend?: No
Postcode: LE6
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Rent PCM: £645
Postcode: LE6
5
people found
this helpful
This company is ran by terrible, lying agents. read the other bad reviews, they are all true. Email me and I'll give you further details wether you are a Landlord or Tenant. Don't be foolishly drawn in by the 4% fee, your other pockets will be ...
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What agent could do to change your mind?
Too much to list, the whole company structure and ethics are so far off mark it's hard to find a solution.
Attached Filesnbsp;
Comment on agent fees
They are in it to make money which is obvious but boy oh boy do they squeeze every bit they can in hidden ways!
5
people found
this helpful
Was this helpful?
Yes
“AVOID!!!!!! Since renting through Lucas Grant Lettings we have been ......”
1 Star Review
Dec 22,2014
By:
'Bek14'
Dec 22,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: LE7
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Rent PCM: £550
Postcode: LE7
8
people found
this helpful
AVOID!!!!!! Since renting through Lucas Grant Lettings we have been appalled with their non existent customer service skills and rude manner. They ignore phone calls, ignore all maintenance issues and do nothing that you ask for. Our shower has broken, hob and oven broken, there ...
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8
people found
this helpful
Was this helpful?
Yes
“This is a company who do not value their customers ......”
1 Star Review
Aug 12,2014
By:
'landlord1'
Aug 12,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Rent PCM: £495
Would you recommend?: No
Postcode: LE3
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Rent PCM: £495
Postcode: LE3
8
people found
this helpful
This is a company who do not value their customers at all. From the very beginning, a lowered rent price was negotiated with the tenants without consolidating with myself. When I addressed this issue, an apology and explanation was given, which I had accepted.
Throughout ...
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8
people found
this helpful
Was this helpful?
Yes
“NEVER AGAIN!! I have rented properties in Leicester for 5 years ......”
1 Star Review
Aug 05,2014
By:
'Natp263'
Aug 05,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: LE9
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Rent PCM: £550
Postcode: LE9
3
people found
this helpful
NEVER AGAIN!! I have rented properties in Leicester for 5 years both professionally and as a student and I found this to be my worst experience by far, We lived in the house for 6 months, none of the repairs we noted upon moving in were fixed, ...
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3
people found
this helpful
Was this helpful?
Yes
“My score for Mark is because I was looking for ......”
5 Star Review
Apr 10,2014
By:
'tracey'
Apr 10,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG11
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Postcode: NG11
2
people found
this helpful
My score for Mark is because I was looking for a property very special and I had a small budget, so it was very difficult to find the property I liked. But, this agent was very kind all time, he had a tremendous patience a ...
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2
people found
this helpful
Was this helpful?
Yes
“My flat was on the market for four months with ......”
5 Star Review
Apr 10,2014
By:
'happy'
Apr 10,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LE4
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: LE4
2
people found
this helpful
My flat was on the market for four months with a reputable letting agent and it had one offer that fell through. Lucas Grant Lettings then took it on and within four days it had an applications. During the valuation they discussed different avenues to ...
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2
people found
this helpful
Was this helpful?
Yes
“AVOID, AVOID, AVOID, AVOID, AVOID, please guys if you are ......”
1 Star Review
Apr 01,2014
By:
'Jess1984'
Apr 01,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LE1
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: LE1
3
people found
this helpful
AVOID, AVOID, AVOID, AVOID, AVOID, please guys if you are looking for a letting agent in leicester/Nottingham please do yourselves a favour and AVOID these guys. I've had a terrible experience with them the don't return phone calls or emails. That "prestigious office" they ...
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What agent could do to change your mind?
Oh my god where to start!!!!
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“I was impressed with the radio marketing and decided to ......”
1 Star Review
Mar 20,2014
By:
'Rebecca'
Mar 20,2014
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NG8
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: NG8
6
people found
this helpful
I was impressed with the radio marketing and decided to use them to find suitable tenants. I found their Nottingham office reception on Stoney street Nottingham did not really know who they were when I dropped off keys. I found it difficult to get in ...
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What agent could do to change your mind?
They are not bothered about you at all and very disappointed.
Attached Filesnbsp;
6
people found
this helpful
Was this helpful?
Yes
“I just wanted to say thank you to this agent ......”
5 Star Review
Oct 02,2013
By:
'Tracey'
Oct 02,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LE4
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Postcode: LE4
2
people found
this helpful
I just wanted to say thank you to this agent for understanding our situation and getting us moved into a house within 24 hours. I spoke to two other agents that attitude stunk. Our house sale exchanged and completed with less than 12 hours notice....
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2
people found
this helpful
Was this helpful?
Yes
“Expect the best from Lucas and his team UNTIL you ......”
1 Star Review
Sep 23,2013
By:
'An'
Sep 23,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE1
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Postcode: LE1
6
people found
this helpful
Expect the best from Lucas and his team UNTIL you sign the contract.
Do not trust this company. They do not answer your calls , emails and take weeks to get back to you regarding a problem. They expect you to follow up on things that ...
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What agent could do to change your mind?
Do their job.
Attached Filesnbsp;
6
people found
this helpful
Was this helpful?
Yes
“I have let with Lucas Grant Lettings since the end ......”
5 Star Review
Sep 11,2013
By:
'Robert'
Sep 11,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LE1
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: LE1
4
people found
this helpful
I have let with Lucas Grant Lettings since the end of 2011 and I have found great benefit from the large customer base and efficient sales staff. They have always found tenants quickly avoiding 'voids' and have negotiated good rental levels. This time Eve and Mark ...
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4
people found
this helpful
Was this helpful?
Yes
“I have let with Lucas Grant Lettings since the end ......”
5 Star Review
Sep 11,2013
By:
'Robert'
Sep 11,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LE1
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: LE1
1
people found
this helpful
I have let with Lucas Grant Lettings since the end of 2011 and I have found great benefit from the large customer base and efficient sales staff. They have always found tenants quickly avoiding 'voids' and have negotiated good rental levels. This time Eve and Mark ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Very organised,professional and also helpful organised staff.I lived ......”
4 Star Review
Sep 09,2013
By:
'tomC'
Sep 09,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LE4
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Postcode: LE4
1
people found
this helpful
Very organised,professional and also helpful organised staff.I lived there for two years and I was really satisfied with them. I recommend it.Thank you!!!...
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1
people found
this helpful
Was this helpful?
Yes
“Very organised,professional and also helpful organised staff.I lived ......”
4 Star Review
Sep 09,2013
By:
'tomC'
Sep 09,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LE4
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Tenant)
Postcode: LE4
1
people found
this helpful
Very organised,professional and also helpful organised staff.I lived there for two years and I was really satisfied with them.I recommend it.Thank you!!!...
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1
people found
this helpful
Was this helpful?
Yes
“Recently I have rented my house through Lucas Grant Lettings. ......”
5 Star Review
Sep 05,2013
By:
'Sandra'
Sep 05,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LE3
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: LE3
1
people found
this helpful
Recently I have rented my house through Lucas Grant Lettings. As per usual there were a few delays and although frustrating the service that I received from all the guys but in particular Eve was absolutely excellent. I would recommend to use these guys and ...
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1
people found
this helpful
Was this helpful?
Yes
“A truly terrible company to deal with, initially they come ......”
1 Star Review
Aug 24,2013
By:
'Jtaylor1983'
Aug 24,2013
Branch: Leicester, Rutland House,
23-25 Friar Lane
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LE2
Branch: Leicester, Rutland House,
23-25 Friar Lane
Lettings (as a Landlord)
Postcode: LE2
5
people found
this helpful
A truly terrible company to deal with, initially they come with all the banter and sales jargon. After good luck, they don't answer phone calls or emails. Their office is a rented office in a shared building and they are never in...
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What agent could do to change your mind?
Improve their standards of customer service, answer emails and answer phone calls in a timely manner
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes