“Had a nightmare trying to get our deposit back. On ......”

Mar 04,2016
By: 'Gavin'
Mar 04,2016
13 people found
this helpful
Had a nightmare trying to get our deposit back. On check-out we were told by Lucas that we would receive an email in a couple of days, to reply and then the money would be transferred within 3 days. After 14 days without an email and having to chase them and being told they are dealing with it we received the email; excuse for being late- finding the cost of a light bulb (our only deduction)! I replied straight away and expected as set out in the email the money would be returned within 3 days. This was not the case so we had to chase them for the next week to get our money back. Eventually 23 days after check-out we have received our deposit.

This breaks their own contract of return with 14 days and MyDeposits 10 days.

Other issues:

Failed to carry out any of the inspections that were set out in the contract. Whether the landlord knew of this I'm unsure.

When a wet patch appeared on the lounge ceiling below the bath they took 14 days to send someone round, then another long period until the problem was fixed.

They presented us with a Section 21 Notice on the evening of the last day they could, therefore after the working day had finished. It was also addressed to only one tenant. I had this confirmed that it would not have been recognised by a County Judge.

The only good thing about this place is Mark, who arranged with the landlord for us to stay another month due to our circumstances at the time.
What agent could do to change your mind?
Very competitive compared to the competition.
Attached Files
Comment on agent fees
Very competitive compared to the competition.
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Lucas Grant Lettings

Rutland House, 23-25 Friar Lane Leicester

0116 217 1887

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