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Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
 
Website not available Properties for sale
Properties for rent
Sep 19,2017
Minithumbdown
By: 'Pushy and unreliable'
Sep 19,2017
0 people found
this helpful
If you are a landlord with just a single property DO NOT USE this agency. Their are far more better smaller and more professional agents nearby. This agency caused a lot of problems with the tenant by sending demand letter for rent not paid which had in fact been paid. This created a difficult relationship between me and the tenant. Secondly, they do not communicate well between departments. Their billing system is a mess. They have been incompetent up to the last minute making mistakes and sen...
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Comment on agent fees
Rent collection, don't do it. Collect yourself because they withhold fees from it. It's also 5%..for doing little and this just allows them free access to the rent paid to deduct fees when the contract renews. I did not feel at all in control, even though I was managing my flat.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Adam Wolfryd
By: 'Happy Seller'
Sep 15,2017
0 people found
this helpful
Adam and his team were always very courteous and got back to me most of the time following queries. I was very pleased with the selling price they achieved for my apartment. There was a last minute repair needed to a cupboard just before completion and they found a repair person very quickly and at a reasonable price....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Sep 09,2017
Minithumbup
Martin Lawes
James Fullbrook
By: 'David Grant'
Sep 09,2017
0 people found
this helpful
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for us and they achieved a good result in the end. David Grant...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
Was this helpful? Yes
Aug 24,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'John L'
Aug 24,2017
0 people found
this helpful
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was very happy with the marketing, and were great in ironing out any niggly issues encountered during the conveyancing process....
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Was this helpful? Yes
By: Alex Lawrence
Aug 24, 2017
View all comments (1)
Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, James and the team Felicity J Lord Greenwich estate agents ...
Aug 17,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'Lorraine'
Aug 17,2017
0 people found
this helpful
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
read full review
Comment on agent fees
Fees were market rate in the area
Was this helpful? Yes
By: Alex Lawrence
Aug 19, 2017
View all comments (1)
Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James and the team at Felicity J Lord. ...
Jul 31,2017
Minithumbdown
By: 'Never Again'
Jul 31,2017
2 people found
this helpful
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time. I wish I did not even contact them. Once the contract expires never will be dealing with them ever again. Keeping the rent from the tenant in their account for a week and transfer it whenever they like it....
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Comment on agent fees
Branch manager helpful but nothing she can do.
Was this helpful? Yes
Jul 28,2017
Minithumbup
James Fullbrook
By: 'Clipperphile'
Jul 28,2017
0 people found
this helpful
James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a pleasure to speak to him. He also recommended a solicitor, mortgage broker and removal firm, and dealt promptly and efficiently with any issues arising. I am grateful to him and his colleagues for an extremely good service during a s...
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Was this helpful? Yes
By: Alex Lawrence
Jul 28, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James. All the very best, Felicity J Lord Greenwich ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Jihai'
Jul 27,2017
0 people found
this helpful
James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with all buyers/sellers to move it forward and have the agreement on the exchange and completion date. Although James need guides sometime on how to deal with tough situation, I think he will learn it and grow a lot with his age and experience increased. As a junior, his performance has...
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Comment on agent fees
fair
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James at Felicity J Lord Greenwich estate agents. We wish you all the best for the future in your new home. Felicity J Lord Greenwich Estate Agents ...
Jul 27,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Cheryl Field'
Jul 27,2017
0 people found
this helpful
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They kept us well informed during the entire journey and did a splendid job of negotiating on our behalf. More than anything I appreciated their candor and commitment. Huge thanks to the three of them on a jo...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James Martin, and the team at Felicity J Lord. ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Karenna'
Jul 27,2017
0 people found
this helpful
James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made the process a whole lot less stressful than it could have been. Thanks James, loving my new flat Cheers...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
By: James Fullbrook
Jul 28, 2017
View all comments (1)
Thanks Karen for the great feedback, glad your enjoying your new place, if you ever need any assistance please feel free to get in contact. All the very best. James and the Greenwich team ...
Jul 26,2017
Minithumbup
Sonny
By: 'Yvonne Springer'
Jul 26,2017
0 people found
this helpful
I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. Sonny liaise well with all parties and reassured me when I felt overwhelmed by the selling process....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbdown
By: 'Tracy'
Jul 11,2017
1 people found
this helpful
LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) was missing all even numbered pages; the break clause was NOT as I had directed:- Tenant gave notice upon paying his first months rent (2weeks late) & because of clause was able to vacate at 6 months. Which I believe now is all...
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Comment on agent fees
Huge fees for an easy let...Spanish tenant took the apartment from Spain on photographs only hence not even 1 viewing. COMMISSION REFUND PROVING DIFFICULT & 5 MONTHS OVERDUE
Was this helpful? Yes
By: Ross
Jul 14, 2017
View all comments (1)
Hi Tracy, We're very sorry to hear this, if you wish to speak to us about your experience further we would welcome your comments for us to look into and resolve for you. Please get in touch with us asap at wapping.lettings@fjlord.co.uk. Thank you, Regards Ross ...
Jul 06,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'J'
Jul 06,2017
0 people found
this helpful
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
Was this helpful? Yes
By: Alex Lawrence
Jul 06, 2017
View all comments (3)
Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. All the best Alex, James and the team at Felicity J Lord. ...
Apr 27,2017
Minithumbdown
By: 'the_chaffinch'
Apr 27,2017
1 people found
this helpful
Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra £400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get everything in writing....
read full review
Comment on agent fees
‚£400 more than they agreed, bargain.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Adam Wolfryd
By: 'Excellent agents'
Apr 24,2017
0 people found
this helpful
Professional, courteous and effective, it was a pleasure to have Adam and the team at Felicity J Lord South Quay Plaza act as agents on our sale....
read full review
Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Feb 27,2017
Minithumbdown
By: 'Swapna'
Feb 27,2017
0 people found
this helpful
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains! Yikes!!...
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Comment on agent fees
Very high for the type of service provided.
Was this helpful? Yes
Feb 24,2017
Minithumbup
James
By: 'Francesca'
Feb 24,2017
0 people found
this helpful
Very professional and helpful company. James is a very helpful and present agent . Really raccomandet to found the right property for you!...
read full review
Comment on agent fees
James
Was this helpful? Yes
Jan 16,2017
Minithumbdown
By: 'Kayla'
Jan 16,2017
2 people found
this helpful
Honestly, It is the worst agency I ever dealt with. I asked them to manage my property and I have never been told that the Quality Tenants they found never paid the rent since they moved in. It was 5 month until I called up to check if anything is alright. Finally, they abandoned the properties after 6 month. We have only got one month rent plus deposit back. After discussing with the manager, they agreed to charge us the commission from the rent they have received however they charged ...
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Comment on agent fees
Higher than Market price.
Was this helpful? Yes
By: Ross
Jan 18, 2017
View all comments (1)
Hi Kayla, We're sorry to hear about your poor experience with our Canary Wharf branch. Please email in to our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Dec 23,2016
Minithumbup
Dominic Brinkworth
Evangelina Hogan
By: 'Excellent Customer Service'
Dec 23,2016
0 people found
this helpful
Dom and Eva were very proactive on our garden flat sale. The sale was complicated by us gaining planning permission for the buyers pre purchase, then the added complication of a freehold sale and transfer post sale. They kept us fully informed, and worked hard at communication with possibility the most demanding buyers I have ever sold to. I would not hesitate in recommending them, Dom in particular has been in the business long enough to have been there and done it - reassuring to have on you...
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Comment on agent fees
Exceptionally good fee agreed
Was this helpful? Yes
Nov 30,2016
Minithumbdown
Bobby Andrews
Hannah Payne
By: 'Bethnal green'
Nov 30,2016
0 people found
this helpful
All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These agents are very good at giving excuses. Oh sorry your landlord is in singapore so we cant get you any feedback. Please be advised that using agencies are not advisable in general, but with these ones. There stealing... on the road. I dont know how...
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Was this helpful? Yes
By: Ross
Dec 02, 2016
View all comments (1)
Hi Bethnal Green, We're very sorry to hear about your poor experience with our Bow branch. We have a help team which investigates cases like yours further. Please forward all the details to them at help@fjlord.co.uk so they can look into your case. Apologies again, Regards, Ross ...
Oct 06,2016
Minithumbdown
By: 'LuCreps'
Oct 06,2016
1 people found
this helpful
The worst agency I ever dealt with. When they wanted the money they were chasing everyday but when you need something from them, they ignore you and don't care about you. They look very professional at first but you will find out afterwards that they are the worst agency in London, and I swear to GOD, it's true! I'm usually very nice and I never write reviews about places but this time I have to! I always try to understand others but I simply can't understand them! For sure I WON'T reccomand it...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Ross
Oct 19, 2016
View all comments (1)
Hi LuCreps, We're very sorry to hear about your poor experience with our Canary Wharf branch. We would like to investigate your experience further. Please email our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Sep 30,2016
Minithumbdown
By: 'HAP'
Sep 30,2016
2 people found
this helpful
Worst letting agent in the world rip off merchants I cannot believe how they have treated me.Once they had my cash who was I....
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Comment on agent fees
RIDICULOUS
Was this helpful? Yes
By: Ross
Oct 19, 2016
View all comments (1)
Hi HAP, We're very sorry to hear about your poor experience with our Stoke Newington branch. We would like to learn more. Please email our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Aug 23,2016
Minithumbdown
By: 'Disgruntled landlord of London'
Aug 23,2016
2 people found
this helpful
I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took it up with them they refused to do anything about it and refused to respond to any part of their appeals process. I terminated my contract with them and I took them to Court and won. The Judge said the...
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Was this helpful? Yes
Aug 18,2016
Minithumbdown
By: 'Jo Print'
Aug 18,2016
0 people found
this helpful
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of £3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced ...
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What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Attached Files
Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Was this helpful? Yes
By: Jo Print
Aug 22, 2016
View all comments (2)
Hi Ross, I highly doubt that your review (if you DO have one) would change a thing. I spent 18 months trying to get someone to work with me on these issues and everyone sounded wonderfully sympathetic and helpful. The reality was though, that your company policy of shifting clients from one person to another as soon as an issue occurred is the biggest frustration of all. For Andrew Kettle to now say that he and his team were completely innocent when I was forced to pay thousands and thousands of ...
Aug 05,2016
Minithumbdown
Stephen Daley
By: 'Any property is only worth what a buyer is willing'
Aug 05,2016
0 people found
this helpful
An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in on a property I had viewed with him. A very unprofessional side and typical nauseous behaviour of estate agents comes through when they don't see things going their way. I have previously had a poor experience with FJLord but in spite of that I went ahead with ...
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What agent could do to change your mind?
No experience
Attached Files
Comment on agent fees
No experience
Was this helpful? Yes
May 24,2016
Minithumbup
By: 'Harriet'
May 24,2016
5 people found
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough against this unprofessional agency with no care for their tenants and the complete inability to comply with legal requirements. I work as a surveyor so I have a very good idea of what landlord's r...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
Was this helpful? Yes
By: Ross
May 25, 2016
View all comments (1)
Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at help@fjlord.co.uk who can help investigate these matters for you further. Regards, Ross ...
May 11,2016
Minithumbdown
Annabel
Jean
By: 'KD'
May 11,2016
2 people found
this helpful
This was the most horrific experience I've ever had and I lived in London for nearly a decade. Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't pass any communication between us and the landlord. On top of it, they didn't respond to a single e-mail once the contract got signed. Jean was the one who we could actually have any conversation with but Annabel is a dead on the inside robot, who should never e...
read full review
What agent could do to change your mind?
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Attached Files
Comment on agent fees
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Was this helpful? Yes
Apr 06,2016
Minithumbup
By: 'DaviesS'
Apr 06,2016
0 people found
this helpful
We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be. I would absolutely use Felicity J. Lord Stoke Newington branch again. When I met the team initially they were extremely knowledgeable. The time and effort they put into our initial meeting set the bar very high. I decided to market with them a...
read full review
Comment on agent fees
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
Was this helpful? Yes
By: Ross
Apr 07, 2016
View all comments (1)
Hi there, Thank you for your review, we're glad you had a great experience with our Stoke Newington branch. I'll be sure to pass this on. Regards, Ross ...
Feb 27,2016
Minithumbup
Tomas Cvrcek
By: 'Shona'
Feb 27,2016
0 people found
this helpful
I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, new flooring and general maintenance) to be completed in 3 days between the tenancies. He couldn't have been more helpful or delightful to deal with. I would highly recommend him - he has done an amazing job!...
read full review
Comment on agent fees
In line with what I would expect
Was this helpful? Yes
By: Ross
Mar 01, 2016
View all comments (1)
Hi Shona, Thanks for your review. We're very pleased to hear about your positive experience with Tom & our Wapping branch. We will pass this feedback on. Regards, Ross ...
Feb 17,2016
Minithumbup
Tomas Cvrcek
By: 'Philip J'
Feb 17,2016
0 people found
this helpful
We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach....
read full review
Comment on agent fees
Their fees were competitive - in line with other neighbourhood agents.
Was this helpful? Yes
By: Ross
Feb 24, 2016
View all comments (1)
Hi Philip, Thank you for your review. We're very happy to hear about the service you received from our team in Wapping. I will pass this feedback on. Regards, Ross ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 23 21 68 19 3 4 2 4 41

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Firm Widgets

My widgets

Bermondsey
4 Copper RowTower Bridge PiazzaShad Thames, London SE1 2LH
(7)
Blackheath
7 Stratheden Parade, London SE3 7SX
(5)
Chiswick
277-279 Chiswick High Road, London W4 4PU
(1)
show all branches (27)
Greenwich
27 Greenwich Street South, London SE10 8NT
(31)
Greenwich Lettings
3 Greenwich South Street, London SE10 8NW
(4)
Hampstead
68 Heath Street, London NW3 1DN
(1)
Hampstead
68 Heath Street, London NW3 1DN
(0)
Head Office
Colwyn House, Sheepen Place, Colchester CO3 3LD
(1)
Islington Branch
313 Upper Street, London N1 2XQ
(6)
London
849 Fulham Road, London SW6 5HJ
(0)
Office 10
310 Mare Street, London E8 1EJ
(10)
Office 11
15 Burnt Ash Road, London SE12 8RG
(0)
Office 12
6-7 George Row, Northampton NN1 1DF
(0)
Office 14
4a Ibex House Maryland Point Leytonstone Road, London E15 1SE
(2)
Office 15
12-14 Dock Street, London E1 8JP
(7)
Office 18
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road, London SE16 7LL
(10)
Office 2
255 Lavender Hill, London SW11 1JD
(1)
Office 3
23 Tranquil ValeBlackheath Village, London SE3 0BU
(5)
Office 4
644-646 Mile End Road, London E3 4LH
(35)
Office 5
64 Regent Street , Cambridge CB2 1DP
(0)
Office 6
Unit 3 C South Quay Plaza 189 Marsh Wall, London E14 9SH
(20)
Office 7
Ground Floor67-71 Goswell Road, London EC1V 7EP
(16)
Office 8
100 New Kings Road, London SW6 4LX
(0)
Shad Thames Branch
4 Copper Row, London SE1 2LH
(3)
Stoke Newington
69 Church Street, London N16 0AR
(6)
Wanstead
64 Wanstead High Street, London E11 2RJ
(3)
Wapping
Unit 10, New Crane Wharf, New Crane Place, London E1W 3TU
(18)


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