1 Star Review
Sep 19,2017
By: 'Pushy and unreliable'
Sep 19,2017
Branch: London, 4 Copper Row
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE16
Branch: London, 4 Copper Row
Lettings (as a Landlord)
Postcode: SE16
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If you are a landlord with just a single property DO NOT USE this agency. Their are far more better smaller and more professional agents nearby. This agency caused a lot of problems with the tenant by sending demand letter for rent not paid which had in fact been paid. This created a difficult relationship between me and the tenant. Secondly, they do not communicate well between departments. Their billing system is a mess. They have been incompetent up to the last minute making mistakes and sen...
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Comment on agent fees
Rent collection, don't do it. Collect yourself because they withhold fees from it. It's also 5%..for doing little and this just allows them free access to the rent paid to deduct fees when the contract renews. I did not feel at all in control, even though I was managing my flat.
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4 Star Review
Sep 15,2017
By: 'Happy Seller'
Sep 15,2017
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Sales (as a Vendor)
Postcode: E14
0
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Adam and his team were always very courteous and got back to me most of the time following queries.
I was very pleased with the selling price they achieved for my apartment.
There was a last minute repair needed to a cupboard just before completion and they found a repair person very quickly and at a reasonable price....
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Comment on agent fees
Reasonable fees
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5 Star Review
Sep 09,2017
By: 'David Grant'
Sep 09,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: SE10
0
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Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for us and they achieved a good result in the end.
David Grant...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
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5 Star Review
Aug 24,2017
By: 'John L'
Aug 24,2017
Branch: London, 27 Greenwich Street South
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SE8
Branch: London, 27 Greenwich Street South
Lettings (as a Landlord)
Postcode: SE8
0
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FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was very happy with the marketing, and were great in ironing out any niggly issues encountered during the conveyancing process....
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5 Star Review
Aug 17,2017
By: 'Lorraine'
Aug 17,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £425000
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £425000
Postcode: SE10
0
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Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
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Comment on agent fees
Fees were market rate in the area
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1 Star Review
Jul 31,2017
By: 'Never Again'
Jul 31,2017
Branch: London, 313 Upper Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: N1 2
Branch: London, 313 Upper Street
Lettings (as a Landlord)
Postcode: N1 2
2
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As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time.
I wish I did not even contact them. Once the contract expires never will be dealing with them ever again.
Keeping the rent from the tenant in their account for a week and transfer it whenever they like it....
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Comment on agent fees
Branch manager helpful but nothing she can do.
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5 Star Review
Jul 28,2017
By: 'Clipperphile'
Jul 28,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE8
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: SE8
0
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James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a pleasure to speak to him. He also recommended a solicitor, mortgage broker and removal firm, and dealt promptly and efficiently with any issues arising. I am grateful to him and his colleagues for an extremely good service during a s...
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4 Star Review
Jul 27,2017
By: 'Jihai'
Jul 27,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £490000
Would you recommend?: Yes
Postcode: SE8
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £490000
Postcode: SE8
0
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James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with all buyers/sellers to move it forward and have the agreement on the exchange and completion date. Although James need guides sometime on how to deal with tough situation, I think he will learn it and grow a lot with his age and experience increased. As a junior, his performance has...
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Comment on agent fees
fair
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5 Star Review
Jul 27,2017
By: 'Cheryl Field'
Jul 27,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £1335000
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £1335000
Postcode: SE10
0
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I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They kept us well informed during the entire journey and did a splendid job of negotiating on our behalf. More than anything I appreciated their candor and commitment. Huge thanks to the three of them on a jo...
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Comment on agent fees
In line with expectations
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5 Star Review
Jul 27,2017
By: 'Karenna'
Jul 27,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE8
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: SE8
0
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James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made the process a whole lot less stressful than it could have been.
Thanks James, loving my new flat Cheers...
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Comment on agent fees
n/a as buyer
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3 Star Review
Jul 26,2017
By: 'Yvonne Springer'
Jul 26,2017
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE16
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Sales (as a Vendor)
Postcode: SE16
0
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I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. Sonny liaise well with all parties and reassured me when I felt overwhelmed by the selling process....
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Comment on agent fees
Good
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1 Star Review
Jul 11,2017
By: 'Tracy'
Jul 11,2017
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Rent PCM: £1730
Would you recommend?: No
Postcode: E1
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Rent PCM: £1730
Postcode: E1
1
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LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) was missing all even numbered pages; the break clause was NOT as I had directed:- Tenant gave notice upon paying his first months rent (2weeks late) & because of clause was able to vacate at 6 months. Which I believe now is all...
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Comment on agent fees
Huge fees for an easy let...Spanish tenant took the apartment from Spain on photographs only hence not even 1 viewing. COMMISSION REFUND PROVING DIFFICULT & 5 MONTHS OVERDUE
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5 Star Review
Jul 06,2017
By: 'J'
Jul 06,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Se8
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: Se8
0
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Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
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1 Star Review
Apr 27,2017
By: 'the_chaffinch'
Apr 27,2017
Branch: London, 3 Greenwich South Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1
Branch: London, 3 Greenwich South Street
Lettings (as a Tenant)
Postcode: SE1
1
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Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra £400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get everything in writing....
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Comment on agent fees
‚£400 more than they agreed, bargain.
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5 Star Review
Apr 24,2017
By: 'Excellent agents'
Apr 24,2017
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Sales (as a Vendor)
Sold price: £530000
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Sales (as a Vendor)
Sold price: £530000
Postcode: E14
0
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Professional, courteous and effective, it was a pleasure to have Adam and the team at Felicity J Lord South Quay Plaza act as agents on our sale....
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Comment on agent fees
Fees were reasonable
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1 Star Review
Feb 27,2017
By: 'Swapna'
Feb 27,2017
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: E15
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: E15
0
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Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains! Yikes!!...
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Comment on agent fees
Very high for the type of service provided.
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5 Star Review
Feb 24,2017
By: 'Francesca'
Feb 24,2017
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Tenant)
Postcode: E1W
0
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Very professional and helpful company.
James is a very helpful and present agent .
Really raccomandet to found the right property for you!...
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Comment on agent fees
James
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1 Star Review
Jan 16,2017
By: 'Kayla'
Jan 16,2017
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: e14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Landlord)
Postcode: e14
2
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Honestly, It is the worst agency I ever dealt with.
I asked them to manage my property and I have never been told that the Quality Tenants they found never paid the rent since they moved in. It was 5 month until I called up to check if anything is alright. Finally, they abandoned the properties after 6 month. We have only got one month rent plus deposit back.
After discussing with the manager, they agreed to charge us the commission from the rent they have received however they charged ...
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Comment on agent fees
Higher than Market price.
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5 Star Review
Dec 23,2016
By: 'Excellent Customer Service'
Dec 23,2016
Branch: London, 277-279 Chiswick High Road
Services: Sales (as a Vendor)
Sold price: £560000
Would you recommend?: Yes
Postcode: W4 3
Branch: London, 277-279 Chiswick High Road
Sales (as a Vendor)
Sold price: £560000
Postcode: W4 3
0
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Dom and Eva were very proactive on our garden flat sale. The sale was complicated by us gaining planning permission for the buyers pre purchase, then the added complication of a freehold sale and transfer post sale.
They kept us fully informed, and worked hard at communication with possibility the most demanding buyers I have ever sold to. I would not hesitate in recommending them, Dom in particular has been in the business long enough to have been there and done it - reassuring to have on you...
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Comment on agent fees
Exceptionally good fee agreed
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1 Star Review
Nov 30,2016
By: 'Bethnal green'
Nov 30,2016
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Sold price: £820
Would you recommend?: No
Postcode: E2 9
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Sold price: £820
Postcode: E2 9
0
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All,
Usually in my life i dont bother writing reviews.
But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house.
These agents are very good at giving excuses. Oh sorry your landlord is in singapore so we cant get you any feedback. Please be advised that using agencies are not advisable in general, but with these ones.
There stealing... on the road. I dont know how...
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1 Star Review
Oct 06,2016
By: 'LuCreps'
Oct 06,2016
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Postcode: E14
1
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The worst agency I ever dealt with. When they wanted the money they were chasing everyday but when you need something from them, they ignore you and don't care about you.
They look very professional at first but you will find out afterwards that they are the worst agency in London, and I swear to GOD, it's true! I'm usually very nice and I never write reviews about places but this time I have to! I always try to understand others but I simply can't understand them!
For sure I WON'T reccomand it...
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Comment on agent fees
Very bad
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1 Star Review
Sep 30,2016
By: 'HAP'
Sep 30,2016
Branch: London, 69 Church Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: N4 1
Branch: London, 69 Church Street
Lettings (as a Landlord)
Postcode: N4 1
2
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Worst letting agent in the world rip off merchants I cannot believe how they have treated me.Once they had my cash who was I....
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Comment on agent fees
RIDICULOUS
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1 Star Review
Aug 23,2016
By: 'Disgruntled landlord of London'
Aug 23,2016
Branch: Colchester, Colwyn House, Sheepen Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: Se8
Branch: Colchester, Colwyn House, Sheepen Place
Lettings (as a Landlord)
Postcode: Se8
2
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I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took it up with them they refused to do anything about it and refused to respond to any part of their appeals process. I terminated my contract with them and I took them to Court and won. The Judge said the...
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1 Star Review
Aug 18,2016
By: 'Jo Print'
Aug 18,2016
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Postcode: E1W
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Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of £3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced ...
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What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
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Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
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1 Star Review
Aug 05,2016
By: 'Any property is only worth what a buyer is willing'
Aug 05,2016
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Sales (Prospective customer)
Postcode: E14
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An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in on a property I had viewed with him. A very unprofessional side and typical nauseous behaviour of estate agents comes through when they don't see things going their way. I have previously had a poor experience with FJLord but in spite of that I went ahead with ...
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What agent could do to change your mind?
No experience
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No experience
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1 Star Review
May 24,2016
By: 'Harriet'
May 24,2016
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE1
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Lettings (as a Tenant)
Postcode: SE1
5
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I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough against this unprofessional agency with no care for their tenants and the complete inability to comply with legal requirements.
I work as a surveyor so I have a very good idea of what landlord's r...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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1 Star Review
May 11,2016
By: 'KD'
May 11,2016
Branch: London, 310 Mare Street
Services: Lettings (as a Tenant)
Rent PCM: £1516
Would you recommend?: No
Postcode: E5
Branch: London, 310 Mare Street
Lettings (as a Tenant)
Rent PCM: £1516
Postcode: E5
2
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This was the most horrific experience I've ever had and I lived in London for nearly a decade.
Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't pass any communication between us and the landlord. On top of it, they didn't respond to a single e-mail once the contract got signed. Jean was the one who we could actually have any conversation with but Annabel is a dead on the inside robot, who should never e...
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What agent could do to change your mind?
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
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Comment on agent fees
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
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5 Star Review
Apr 06,2016
By: 'DaviesS'
Apr 06,2016
Branch: London, 69 Church Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N16
Branch: London, 69 Church Street
Sales (as a Vendor)
Postcode: N16
0
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We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be.
I would absolutely use Felicity J. Lord Stoke Newington branch again. When I met the team initially they were extremely knowledgeable. The time and effort they put into our initial meeting set the bar very high.
I decided to market with them a...
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Comment on agent fees
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
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5 Star Review
Feb 27,2016
By: 'Shona'
Feb 27,2016
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Postcode: E1W
0
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I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, new flooring and general maintenance) to be completed in 3 days between the tenancies. He couldn't have been more helpful or delightful to deal with. I would highly recommend him - he has done an amazing job!...
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Comment on agent fees
In line with what I would expect
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5 Star Review
Feb 17,2016
By: 'Philip J'
Feb 17,2016
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Postcode: E1W
0
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We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach....
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Comment on agent fees
Their fees were competitive - in line with other neighbourhood agents.
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Best Letting Agent in E1W 
Best Letting Agent in SE10 