1 Star Review
Apr 27,2017
By: 'the_chaffinch'
Apr 27,2017
Branch: London, 27 Greenwich Street South
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1
Branch: London, 27 Greenwich Street South
Lettings (as a Tenant)
Postcode: SE1
0
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Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra £400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get everything in writing....
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Comment on agent fees
£400 more than they agreed, bargain.
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5 Star Review
Apr 24,2017
By: 'Excellent agents'
Apr 24,2017
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Sales (as a Vendor)
Sold price: £530000
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Sales (as a Vendor)
Sold price: £530000
Postcode: E14
0
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Professional, courteous and effective, it was a pleasure to have Adam and the team at Felicity J Lord South Quay Plaza act as agents on our sale....
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Comment on agent fees
Fees were reasonable
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1 Star Review
Feb 27,2017
By: 'Swapna'
Feb 27,2017
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: E15
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: E15
0
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Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains! Yikes!!...
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Comment on agent fees
Very high for the type of service provided.
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5 Star Review
Feb 24,2017
By: 'Francesca'
Feb 24,2017
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Tenant)
Postcode: E1W
0
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Very professional and helpful company.
James is a very helpful and present agent .
Really raccomandet to found the right property for you!...
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Comment on agent fees
James
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1 Star Review
Jan 16,2017
By: 'Kayla'
Jan 16,2017
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: e14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Landlord)
Postcode: e14
1
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Honestly, It is the worst agency I ever dealt with.
I asked them to manage my property and I have never been told that the Quality Tenants they found never paid the rent since they moved in. It was 5 month until I called up to check if anything is alright. Finally, they abandoned the properties after 6 month. We have only got one month rent plus deposit back.
After discussing with the manager, they agreed to charge us the commission from the rent they have received however they charged ...
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Comment on agent fees
Higher than Market price.
1
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5 Star Review
Dec 23,2016
By: 'Excellent Customer Service'
Dec 23,2016
Branch: London, 277-279 Chiswick High Road
Services: Sales (as a Vendor)
Sold price: £560000
Would you recommend?: Yes
Postcode: W4 3
Branch: London, 277-279 Chiswick High Road
Sales (as a Vendor)
Sold price: £560000
Postcode: W4 3
0
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Dom and Eva were very proactive on our garden flat sale. The sale was complicated by us gaining planning permission for the buyers pre purchase, then the added complication of a freehold sale and transfer post sale.
They kept us fully informed, and worked hard at communication with possibility the most demanding buyers I have ever sold to. I would not hesitate in recommending them, Dom in particular has been in the business long enough to have been there and done it - reassuring to have on you...
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Comment on agent fees
Exceptionally good fee agreed
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1 Star Review
Nov 30,2016
By: 'Bethnal green'
Nov 30,2016
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Sold price: £820
Would you recommend?: No
Postcode: E2 9
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Sold price: £820
Postcode: E2 9
0
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All,
Usually in my life i dont bother writing reviews.
But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house.
These agents are very good at giving excuses. Oh sorry your landlord is in singapore so we cant get you any feedback. Please be advised that using agencies are not advisable in general, but with these ones.
There stealing... on the road. I dont know how...
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1 Star Review
Oct 06,2016
By: 'LuCreps'
Oct 06,2016
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Postcode: E14
1
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The worst agency I ever dealt with. When they wanted the money they were chasing everyday but when you need something from them, they ignore you and don't care about you.
They look very professional at first but you will find out afterwards that they are the worst agency in London, and I swear to GOD, it's true! I'm usually very nice and I never write reviews about places but this time I have to! I always try to understand others but I simply can't understand them!
For sure I WON'T reccomand it...
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Comment on agent fees
Very bad
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1 Star Review
Sep 30,2016
By: 'HAP'
Sep 30,2016
Branch: London, 69 Church Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: N4 1
Branch: London, 69 Church Street
Lettings (as a Landlord)
Postcode: N4 1
2
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Worst letting agent in the world rip off merchants I cannot believe how they have treated me.Once they had my cash who was I....
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Comment on agent fees
RIDICULOUS
2
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1 Star Review
Aug 23,2016
By: 'Disgruntled landlord of London'
Aug 23,2016
Branch: Colchester, Colwyn House, Sheepen Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: Se8
Branch: Colchester, Colwyn House, Sheepen Place
Lettings (as a Landlord)
Postcode: Se8
2
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I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took it up with them they refused to do anything about it and refused to respond to any part of their appeals process. I terminated my contract with them and I took them to Court and won. The Judge said the...
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1 Star Review
Aug 18,2016
By: 'Jo Print'
Aug 18,2016
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Postcode: E1W
0
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Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of £3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced ...
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What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
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Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
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1 Star Review
Aug 05,2016
By: 'Any property is only worth what a buyer is willing'
Aug 05,2016
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Sales (Prospective customer)
Postcode: E14
0
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An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in on a property I had viewed with him. A very unprofessional side and typical nauseous behaviour of estate agents comes through when they don't see things going their way. I have previously had a poor experience with FJLord but in spite of that I went ahead with ...
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What agent could do to change your mind?
No experience
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Comment on agent fees
No experience
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1 Star Review
May 24,2016
By: 'Harriet'
May 24,2016
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SE1
Branch: London, 4 Copper RowTower Bridge PiazzaShad Thames
Lettings (as a Tenant)
Postcode: SE1
4
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I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough against this unprofessional agency with no care for their tenants and the complete inability to comply with legal requirements.
I work as a surveyor so I have a very good idea of what landlord's r...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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1 Star Review
May 11,2016
By: 'KD'
May 11,2016
Branch: London, 310 Mare Street
Services: Lettings (as a Tenant)
Rent PCM: £1516
Would you recommend?: No
Postcode: E5
Branch: London, 310 Mare Street
Lettings (as a Tenant)
Rent PCM: £1516
Postcode: E5
2
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This was the most horrific experience I've ever had and I lived in London for nearly a decade.
Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't pass any communication between us and the landlord. On top of it, they didn't respond to a single e-mail once the contract got signed. Jean was the one who we could actually have any conversation with but Annabel is a dead on the inside robot, who should never e...
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What agent could do to change your mind?
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Attached Files
Comment on agent fees
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
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5 Star Review
Apr 06,2016
By: 'DaviesS'
Apr 06,2016
Branch: London, 69 Church Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N16
Branch: London, 69 Church Street
Sales (as a Vendor)
Postcode: N16
0
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We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be.
I would absolutely use Felicity J. Lord Stoke Newington branch again. When I met the team initially they were extremely knowledgeable. The time and effort they put into our initial meeting set the bar very high.
I decided to market with them a...
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Comment on agent fees
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
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5 Star Review
Feb 27,2016
By: 'Shona'
Feb 27,2016
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Postcode: E1W
0
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I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, new flooring and general maintenance) to be completed in 3 days between the tenancies. He couldn't have been more helpful or delightful to deal with. I would highly recommend him - he has done an amazing job!...
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Comment on agent fees
In line with what I would expect
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5 Star Review
Feb 17,2016
By: 'Philip J'
Feb 17,2016
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E1W
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Postcode: E1W
0
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We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach....
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Comment on agent fees
Their fees were competitive - in line with other neighbourhood agents.
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1 Star Review
Feb 13,2016
By: 'Ravs'
Feb 13,2016
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Sales (Prospective customer)
Postcode: E14
0
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Worst agents ever.Spoke to 3 different people regarding buying flat in Canary Wharf and surrounding areas.
All 3 were pushy as they know it all, not listening to my preferences at all, very disrespectful
Even the first girl I spoke to mentioned this property is not our office, you have to call bow branch and the way she spoke was not polite at all.
Never going back to Felicity even if I like a property..........
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1 Star Review
Feb 10,2016
By: 'MG'
Feb 10,2016
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE16
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Lettings (as a Tenant)
Postcode: SE16
1
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Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent was so rude and condescending we decided to take our business elsewhere....
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1
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1 Star Review
Feb 08,2016
By: 'upsetcustomer'
Feb 08,2016
Branch: London, Ground Floor67-71 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: No
Postcode: EC1
Branch: London, Ground Floor67-71 Goswell Road
Lettings (as a Tenant)
Rent PCM: £400
Postcode: EC1
0
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I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no sorry nothing, she asked me my name as if my name was the reason she hung up!
Very rude, she basically said all the properties are going very fast so if I am not willing to put down a deposit today I shouldnt be wasting her time.(!)...
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1 Star Review
Feb 01,2016
By: 'Christopher'
Feb 01,2016
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Rent PCM: £1213
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Rent PCM: £1213
Postcode: E14
0
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The worst letting agent I have ever dealt with. The flat had no hot water in the toilet, which is clearly unsanitary - this was never fixed. When we left the property, they lost £2,426.67 and couldn't find the payment on their system! This was only resolved because we had kept our own record and receipt. They also advertised a one bedroom flat, as a two bedroom flat - discovered from the original check in report. Two months later, and they have still failed to return our deposit...claimi...
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Comment on agent fees
The fees were overpriced, and didn't reflect the poor level of service we received
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1 Star Review
Dec 04,2015
By: 'Anon'
Dec 04,2015
Branch: London, 69 Church Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N16
Branch: London, 69 Church Street
Lettings (as a Tenant)
Postcode: N16
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A gas leak in the flat was detected during a yearly maintenance and it took them nearly 3 months to finally fix the issue. During which time we had to choose to either live without a boiler or to turn it on at the risk of nitrogen oxide poisoning. At the end of the year, we decided to end the tenancy and they took another 2 months to return our deposit.
The support staffs are extremely unresponsive. They will ignore you regardless of what you said. The only way I could get their attention was t...
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5 Star Review
Dec 01,2015
By: 'JS'
Dec 01,2015
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Sold price: £365000
Would you recommend?: Yes
Postcode: se10
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Sold price: £365000
Postcode: se10
3
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Having recently completed a property purchase through the Greenwich branch of Felicity J Lord, I was incredibly impressed with Chloe Luxon of the Greenwich branch of Felicity J Lord. Throughout the process we had to deal with solicitors who were slow to act and with vendors concealing defects in the property. Chloe dealt with all our concerns with the other parties involved in a professional manner and ensured that the purchase proceeded.
I'd have no hesitation in recommending Felicity J Lord, ...
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1 Star Review
Nov 16,2015
By: 'Me'
Nov 16,2015
Branch: London, 4 Copper Row
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Se1
Branch: London, 4 Copper Row
Sales (Prospective customer)
Postcode: Se1
0
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Avoid at all costs. We had a terrible experience with these cowboys. High pressure sales tactics. Try to force you to use their...
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1 Star Review
Oct 28,2015
By: 'Rebecca'
Oct 28,2015
Branch: London, 7 Stratheden Parade
Services: Lettings (Prospective customer)
Rent PCM: £1200
Would you recommend?: No
Postcode: SE18
Branch: London, 7 Stratheden Parade
Lettings (Prospective customer)
Rent PCM: £1200
Postcode: SE18
0
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As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in place for anther month. they asked for ‚£1000 deposit to hold until the various checks were completed. I was told that there was no rush as they were still processing October paperwork.
After 5 days we had to change our minds due to some personal stuff, no checks had start...
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What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.
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1 Star Review
Oct 26,2015
By: 'alias'
Oct 26,2015
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: se10
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: se10
0
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What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently.
The best was to see there pressure techniques, making up that there is a lot of competition for the property to which there clearly was none. I said that they should go with any of the people I'm supposedly competing with as I won't be pressured into a deal, the...
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What agent could do to change your mind?
Develop and apply common values such as Integrity & Excellence
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1 Star Review
Oct 26,2015
By: 'Rachel'
Oct 26,2015
Branch: London, 27 Greenwich Street South
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE10
Branch: London, 27 Greenwich Street South
Lettings (as a Tenant)
Postcode: SE10
0
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I rented a flat via their agency and I am very unhappy the way this agency dealt with the whole process from the beginning. They never answer my emails and are very evasive and condescending over the phone. It's hard to understand why I paid the agency fees considering they never were never able to answer my questions.
Luckily i am soon moving out, I would not recommend their services to anyone, highly dissapointed...
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2 Star Review
Oct 14,2015
By: 'IvoryJ'
Oct 14,2015
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Sold price: £550000
Would you recommend?: No
Postcode: N1
Branch: London, 313 Upper Street
Sales (as a Buyer)
Sold price: £550000
Postcode: N1
0
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As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on putting all rejected offers in a letter (except it isn't all rejected offers, just some of them at random, with the letters generated from some kind of warehouse in Milton Keynes or somewhere and arriving long after things have moved on). They do not give any k...
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1 Star Review
Oct 12,2015
By: 'Manh Chu'
Oct 12,2015
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Rent PCM: £270
Would you recommend?: No
Postcode: E146
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Rent PCM: £270
Postcode: E146
1
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We saw the 1-bed flat and decided to move-in on 02/10/2015 with an agree of 6 months renting fee in advice. After signing the offer form they took £1,000 deposit from our credit card. We did submit all required documents; however, they said our guarantor does not meet their requirement (that has to own a house in UK - which not stated anywhere in the offer form). Finally, they do not let us move in and of course holding our money. It is extremely difficult to contact them (though they were...
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What agent could do to change your mind?
Of course, refund our money
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1 Star Review
Aug 21,2015
By: 'MD1234'
Aug 21,2015
Branch: London, Ground Floor67-71 Goswell Road
Services: Lettings (as a Tenant)
Rent PCM: £1734
Would you recommend?: No
Postcode: EC1V
Branch: London, Ground Floor67-71 Goswell Road
Lettings (as a Tenant)
Rent PCM: £1734
Postcode: EC1V
1
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There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy!
Horrible unresponsive people....
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Best Letting Agent in E1W 
Best Letting Agent in SE10 