Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
Ongoing case so Ill just precis for now .
Accidental landlord letting property through FJLORD
Trying to charge a renewal fee of £500.00
Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ... read full review
Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £430000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £430000 Postcode: SE10
1people found this helpful
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. ... read full review
Comment on agent fees
Slightly more than others in area, but well worth the money.
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode: E3
0people found this helpful
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ... read full review
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE8
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Lettings (as a Tenant)
Postcode: SE8
0people found this helpful
I have to give several calls in order to have the deposit back which is still not the case currently.
I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again...
I will ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: se8
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: se8
1people found this helpful
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!... read full review
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Postcode: E14
1people found this helpful
Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails.
Sub standard service.
Avoid using this agency because the admin service is terrible.... read full review
We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE18
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: SE18
0people found this helpful
James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase.
He went out of his way to help with viewings and clearly described the purchase process and steps to completion.
He kept track of all ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £540000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £540000 Postcode: SE10
0people found this helpful
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ... read full review
Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
Branch: London, 310 Mare Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E8
Branch: London, 310 Mare Street
Lettings (as a Tenant)
Postcode: E8
1people found this helpful
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have ... read full review
Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and ... read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and ... read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence.... read full review
Branch: London, 23 Tranquil ValeBlackheath Village
Services: Lettings (as a Landlord)
Rent PCM: £1200 Would you recommend?: No
Postcode: SE18
Branch: London, 23 Tranquil ValeBlackheath Village
Lettings (as a Landlord)
Rent PCM: £1200 Postcode: SE18
0people found this helpful
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ... read full review
By: 'Michelle Buccilli, Sales Manager at Goldsborough E'
Mar 26,2018
Branch: London, 27 Greenwich Street South
Services: Conveyancing
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Conveyancing
Postcode: SE10
0people found this helpful
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ... read full review
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(1)
Hi Michelle,
Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback on.
Thank you,
Regards
Ross ...
1 Star Review
Feb 28,2018
By: 'AVOID AT ANY COSTS'
Feb 28,2018
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Rent PCM: £1300 Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Rent PCM: £1300 Postcode: E14
0people found this helpful
AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some ... read full review
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(1)
Hi there,
We're sorry to hear about the poor experience you had with our Canary Wharf branch. We understand the branch manager has attempted to call you to apologise and resolve the issue. She would would really appreciate it if you could get in touch with her to move this forward.
Thank you,
Regards
Ross ...
5 Star Review
Feb 23,2018
Alex
James
By: 'Nicholas Ayre'
Feb 23,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £370000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £370000 Postcode: SE10
1people found this helpful
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ... read full review
Comment on agent fees
The fees were reasonable and I felt they earned them.
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
5 Star Review
Feb 22,2018
Martin
Alex
By: 'Iva'
Feb 22,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £765000 Would you recommend?: Yes
Postcode: Se13
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £765000 Postcode: Se13
1people found this helpful
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks... read full review
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(1)
Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations!
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Greenwich estate agents ...
1 Star Review
Feb 12,2018
Lauren
By: 'DontCallMeBaby'
Feb 12,2018
Branch: London, 3 Greenwich South Street
Services: Lettings (as a Tenant)
Rent PCM: £1600 Would you recommend?: No
Postcode: Se10
Branch: London, 3 Greenwich South Street
Lettings (as a Tenant)
Rent PCM: £1600 Postcode: Se10
3people found this helpful
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email.... read full review
Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
View all comments
(1)
Hi there,
We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above.
Thank you,
Regards
Ross ...
5 Star Review
Feb 05,2018
By: 'Daniel'
Feb 05,2018
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: N1 3
Branch: London, 313 Upper Street
Sales (as a Buyer)
Postcode: N1 3
0people found this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional.... read full review
Branch: London, 313 Upper Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N1 3
Branch: London, 313 Upper Street
Sales (as a Vendor)
Postcode: N1 3
0people found this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase.
Roz is efficient, patient, but also no-nonsense when she needs to be.
I personally am put off by Estate Agents who give you the big ... read full review
Comment on agent fees
The fees were comparable with other agents in the area.
Branch: London, 313 Upper Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N14H
Branch: London, 313 Upper Street
Sales (as a Vendor)
Postcode: N14H
0people found this helpful
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: SE10
1people found this helpful
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service.... read full review
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(1)
Dear Craig,
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Greenwich estate agents (Greenwich office) ...
5 Star Review
Dec 28,2017
James
Alex
By: 'P Wilson'
Dec 28,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £252000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £252000 Postcode: SE10
1people found this helpful
Brilliant service throughout our sale process from valuation till completion.
Valuation by Alex was realistic and thorough,
Marketing was very efficient and we were kept up to date at all times.
Once an offer was made James kept all parties up to date on the ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: SE10
1people found this helpful
James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly.
Our solicitor did however comment his phone calls interrupted her little.
Thank you James.... read full review
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(1)
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Alex, James, Martin and Olivia
Felicity J Lord Greenwich estate agents ...
5 Star Review
Nov 20,2017
By: 'Milan'
Nov 20,2017
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: n1
Branch: London, 313 Upper Street
Sales (as a Buyer)
Postcode: n1
0people found this helpful
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent.... read full review
Branch: London, 69 Church Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N16
Branch: London, 69 Church Street
Lettings (as a Tenant)
Postcode: N16
3people found this helpful
Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are ... read full review
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Services: Lettings (as a Landlord)
Rent PCM: £3000 Would you recommend?: No
Postcode: E1
Branch: London, Unit 10, New Crane Wharf, New Crane Place
Lettings (as a Landlord)
Rent PCM: £3000 Postcode: E1
0people found this helpful
Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant resulting in a 3 year tenancy terminating after 2 months!!! Would FJL refund the 3 YEARS worth of fees deducted up front?? No. Did they find a new ... read full review
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience.
Thank you,
Regards
Ross ...
5 Star Review
Oct 05,2017
Alex
James
By: 'Pelton'
Oct 05,2017
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Se10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: Se10
1people found this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on ... read full review
Comment on agent fees
I negotiated the rate down and got a very competitive rate.
View all comments
(1)
Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...
Best Estate Agent in SE10 
Best Overall Agent in SE10 
Best Estate Agent in SE10 
Best Letting Agent in E1W 
