76% sales valuation accuracy
83% sales fee satisfaction
Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
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Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
Latest Reviews
View all Reviews 271
22nd Jan 2020
reviewed by 'Eleanor Wright'
23rd Oct 2019
reviewed by 'David Perks'
19th Oct 2019
reviewed by 'carmela'
14th Oct 2019
reviewed by 'Norma S Warwick-Smith'
8th Aug 2019
reviewed by 'Joe Stanley'
21st Jun 2019
reviewed by 'Katia Titone'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 83% | £34,000 | £1,335,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 38 | 28 | 25 | 80 | 32 | 4 | 12 | 2 | 6 | 44 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Jan 22,2020
Jan 22,2020
0
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Stoke Newington branch - having rented across London FJL are one the most pleasant, efficient agents I’ve come into contact with. I was dealt with by Rob, who always responded super quickly to move the lease forward - something appreciated in London’s rental ...
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Oct 23,2019
Oct 23,2019
1
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The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed.
They were also very patient and resourceful when dealing with our rather difficult buyers ,...
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Oct 24, 2019
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Hi David, thank you for your kind words and this wonderful review!
Thanks again for the recommendation, and have an amazing day!
All very Best,
Alex, James, Martin and Olivia ...
Oct 19,2019
Oct 19,2019
0
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I had a horrible experience with Felicity J Lord, Greenwich branch. We have been in a process of buying a house that lasted 6 months, during which they have hidden us the real property conditions. the property was found without building insurance and presenting the cladding ...
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Oct 21, 2019
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Dear Carmela,
I am sorry to see your low rating, we understand the context on your review. The details that you have noted are dealt with via solicitors and the information is passed through them for legal matters and as professional bodies, the information according to our records and solicitors was passed on swiftly and not withheld. Any information received by ourselves was passed on to solicitors as soon as notified and in full and as you were aware, further responses were frequently chas ...
Oct 14,2019
Oct 14,2019
0
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I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. Eduard has been amazing to deal with. He has been there for me throughout the whole process: finding the right property, negotiating and keeps giving ...
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Oct 14, 2019
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Hi Norma, Thank you for your lovely review. Hope to see you soon once you collect the keys to your new property. Kind Regards, Ed ...
Aug 08,2019
Aug 08,2019
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My wife dealt with their Lettings Manager (Ivan Moreira) at their Canary Wharf branch, we had a really unprofessional experience with Ivan. He does not respond to emails or return calls, very arrogant in character and blatantly lied to us about an offer being put ...
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Jun 21,2019
Jun 21,2019
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Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely recommend....
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Jun 21, 2019
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Hi Katia, Thank you for your kind words, happy to have been of service to such a wonderful family. I hope to hear from you again soon. All the best.
Regards
Emrecan. ...
Jun 06,2019
Jun 06,2019
1
people found
this helpful
this helpful
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!...
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Feb 23,2019
Feb 23,2019
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My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly.
I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't ...
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Feb 22,2019
Feb 22,2019
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We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include ...
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Comment on agent fees
Too high
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Jan 29,2019
Jan 29,2019
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Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Comment on agent fees
Market
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Jan 25,2019
Jan 25,2019
1
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I used FJ Lord as they are local and know the area.
I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging ...
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Comment on agent fees
They are on par with all other local agents
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Dec 18,2018
Dec 18,2018
1
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Viewed a property on Thursday evening (we were the first people to view the property). We put down a holding deposit of £1000 the next day and were assured that this meant noone else would be able to view the property. We were then informed on ...
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Comment on agent fees
Agent fees are the highest we've come across so far.
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Dec 06,2018
Dec 06,2018
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Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand ...
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Comment on agent fees
Standard
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Nov 19,2018
Nov 19,2018
1
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They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and ...
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Nov 08,2018
Nov 08,2018
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The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met.
Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and ...
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Oct 31,2018
Oct 31,2018
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Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
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Oct 22,2018
Oct 22,2018
2
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Ongoing case so Ill just precis for now .
Accidental landlord letting property through FJLORD
Trying to charge a renewal fee of £500.00
Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
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Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
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Sep 24,2018
Sep 24,2018
1
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Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also ...
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Comment on agent fees
Slightly more than others in area, but well worth the money.
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Sep 13,2018
Sep 13,2018
2
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In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ...
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Comment on agent fees
BAD
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Sep 12,2018
Sep 12,2018
1
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I have to give several calls in order to have the deposit back which is still not the case currently.
I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again...
I will ...
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Sep 10,2018
Sep 10,2018
1
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Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!...
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Aug 13,2018
Aug 13,2018
2
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Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails.
Sub standard service.
Avoid using this agency because the admin service is terrible....
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Comment on agent fees
N/A
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Aug 28, 2019
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The most unprofessional estate agents I've come across to date. They literally are cow boys, conning their incoming customers, lying through their teeth about the value of the properties and insulting in the most derogate manner when you call them out for their lies/lack of authenticity of the information being provided. I have never felt so insulted by anyone in my life. AVOID AVOID AVOID. Trading standards please sort these guys out ...
Aug 06,2018
Aug 06,2018
0
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We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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Jul 01,2018
Jul 01,2018
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James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase.
He went out of his way to help with viewings and clearly described the purchase process and steps to completion.
He kept track of all ...
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Comment on agent fees
Fine
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Jun 15,2018
Jun 15,2018
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Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ...
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Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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Jun 14,2018
Jun 14,2018
1
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Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have the ...
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Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
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May 14,2018
May 14,2018
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We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 14,2018
May 14,2018
0
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We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 09,2018
May 09,2018
1
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Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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Comment on agent fees
See above
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Apr 18,2018
Apr 18,2018
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We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ...
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Comment on agent fees
Too high in term of the service it provides.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
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