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Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
 
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Properties for Sale
Properties to Rent

Feb 12,2018
Minithumbdown
Lauren Hatcliffe
By: 'DontCallMeBaby'
Feb 12,2018
1 people found
this helpful
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email....
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Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
Was this helpful? Yes
By: ross
Feb 12, 2018
View all comments (1)
Hi there, We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above. Thank you, Regards Ross ...
Feb 05,2018
Minithumbup
Neil Probert
By: 'Daniel'
Feb 05,2018
0 people found
this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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Was this helpful? Yes
Jan 29,2018
Minithumbup
roz matthews
Guy Williamson
By: 'Kieran'
Jan 29,2018
0 people found
this helpful
Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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Was this helpful? Yes
Jan 24,2018
Minithumbup
roz matthews
By: 'Gary Wood'
Jan 24,2018
0 people found
this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase. Roz is efficient, patient, but also no-nonsense when she needs to be. I personally am put off by Estate Agents who give you the big sell, but with Roz I never felt I was being misled or put in a position that were not in my best interest. Would work with her again....
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Comment on agent fees
The fees were comparable with other agents in the area.
Was this helpful? Yes
Jan 16,2018
Minithumbup
roz matthews
Guy Williamson
By: 'Sian Cox'
Jan 16,2018
0 people found
this helpful
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy was a natural first choice when we decided to sell a few years later. Again, his understanding of the market was spot on, neither overvaluing or undervaluing our house, as evidenced by our getting a regular stream of viewings...
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Comment on agent fees
Good value for miney
Was this helpful? Yes
Jan 10,2018
Minithumbup
Alex Lawrence
By: 'Craig'
Jan 10,2018
1 people found
this helpful
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service....
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Was this helpful? Yes
By: Alex Lawrence
Jan 11, 2018
View all comments (1)
Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents (Greenwich office) ...
Dec 28,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'P Wilson'
Dec 28,2017
1 people found
this helpful
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the progression and did his upmost to keep everything on track. We cannot fault the service in any way....
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Comment on agent fees
Not the cheapest but good value for money
Was this helpful? Yes
Dec 21,2017
Minithumbup
James Fullbrook
By: 'POINT CLOSE'
Dec 21,2017
1 people found
this helpful
James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly. Our solicitor did however comment his phone calls interrupted her little. Thank you James....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Alex Lawrence
Dec 21, 2017
View all comments (1)
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, James, Martin and Olivia Felicity J Lord Greenwich estate agents ...
Nov 20,2017
Minithumbup
Neil Probert
By: 'Milan'
Nov 20,2017
0 people found
this helpful
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent....
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Comment on agent fees
No comment
Was this helpful? Yes
Nov 08,2017
Minithumbdown
By: 'Don't use this agent for rent or sale'
Nov 08,2017
0 people found
this helpful
Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are bullies and outrageously petty; I am currently pregnant and their treatment adds such sad unwanted stress. Never use them...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 05,2017
Minithumbdown
By: 'ML Landlord'
Nov 05,2017
0 people found
this helpful
Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant resulting in a 3 year tenancy terminating after 2 months!!! Would FJL refund the 3 YEARS worth of fees deducted up front?? No. Did they find a new tenant?? No. So I ended up collecting zero rent and actually having to pay FJL for nothing. Don't enter into anything longer than 12 months they FORCE you into it so that they can deduct their fees for the ENTIRE term upfront....
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Comment on agent fees
Completely rob the landlord
Was this helpful? Yes
Oct 05,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Pelton'
Oct 05,2017
1 people found
this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep the process moving. I couldn't have been happier with the level of service and attention I received...
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Comment on agent fees
I negotiated the rate down and got a very competitive rate.
Was this helpful? Yes
By: Alex Lawrence
Oct 05, 2017
View all comments (1)
Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...
Oct 04,2017
Minithumbdown
By: 'SGP'
Oct 04,2017
2 people found
this helpful
If you would like to have your money taken without a clear explanation of the fee structure then go with these guys. They seem to frustrate both the landlord and the tenant with their poor communication....
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Comment on agent fees
Fees are way too high and there's no negotiation even though you've used them For several years. They charge the landlord and tenants separate fees.
Was this helpful? Yes
Oct 03,2017
Minithumbdown
Emma Gay
By: 'Brijesh Shivnani'
Oct 03,2017
1 people found
this helpful
I don't have words to describe how frustrated I am with this agency. Right from the day we have moved in, we have been constantly arguing with them over issues related to maintenance.Imagine something as basic as boiler and heating wasn't working. Irrespective of what the issue might be they always seem to favor the landlord or they would try and make money from maintenance issues either from tenant or landlord. They refuse to understand tenant's problems. I would strictly advise ...
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Comment on agent fees
considering the service they provide , one shouldn't be paying anything to them. They would any which ways mint money by providing unreasonably high quotes for maintenance.
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'anonymous'
Oct 01,2017
0 people found
this helpful
Never use this estate agent. The service offered was atrocious and they constantly lie. They don't communicate effectively and are not interested in getting the best price for your property. They fail to follow-up interest from potential buyers. They still have it listed as sold months later for the listed price and not what was achieved. Very questionable ethics....
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Comment on agent fees
Expensive
Was this helpful? Yes
By: ross collings
Oct 03, 2017
View all comments (1)
Hi there, We're very sorry to hear about your poor experience with us. Please get in contact with our help team at help@fjlord.co.uk so we can investigate. Thank you, Regards Ross ...
Sep 26,2017
Minithumbup
Alex Lawrence
Martin Lawes
By: 'Chris W'
Sep 26,2017
1 people found
this helpful
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to find me a buyer for my flat and to ensure our onward purchase went smoothly. They were always polite and up-front over the phone and very quick to return calls to chase my solicitor when required. When we next come to sell our property (...
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Comment on agent fees
The agency fees seemed reasonable for the service provided.
Was this helpful? Yes
By: Olivia Herrera
Sep 27, 2017
View all comments (1)
Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at Greenwich, we wish you the very best of luck for the future. ...
Sep 19,2017
Minithumbdown
By: 'Pushy and unreliable'
Sep 19,2017
1 people found
this helpful
If you are a landlord with just a single property DO NOT USE this agency. Their are far more better smaller and more professional agents nearby. This agency caused a lot of problems with the tenant by sending demand letter for rent not paid which had in fact been paid. This created a difficult relationship between me and the tenant. Secondly, they do not communicate well between departments. Their billing system is a mess. They have been incompetent up to the last minute making mistakes and sen...
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Comment on agent fees
Rent collection, don't do it. Collect yourself because they withhold fees from it. It's also 5%..for doing little and this just allows them free access to the rent paid to deduct fees when the contract renews. I did not feel at all in control, even though I was managing my flat.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Adam Wolfryd
By: 'Happy Seller'
Sep 15,2017
0 people found
this helpful
Adam and his team were always very courteous and got back to me most of the time following queries. I was very pleased with the selling price they achieved for my apartment. There was a last minute repair needed to a cupboard just before completion and they found a repair person very quickly and at a reasonable price....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Sep 09,2017
Minithumbup
Martin Lawes
James Fullbrook
By: 'David Grant'
Sep 09,2017
1 people found
this helpful
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for us and they achieved a good result in the end. David Grant...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
Was this helpful? Yes
By: alex lawrence
Oct 25, 2017
View all comments (1)
Dear David, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, Martin, James and Olivia ...
Aug 24,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'John L'
Aug 24,2017
0 people found
this helpful
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was very happy with the marketing, and were great in ironing out any niggly issues encountered during the conveyancing process....
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Was this helpful? Yes
By: Alex Lawrence
Aug 24, 2017
View all comments (1)
Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, James and the team Felicity J Lord Greenwich estate agents ...
Aug 17,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'Lorraine'
Aug 17,2017
0 people found
this helpful
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
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Comment on agent fees
Fees were market rate in the area
Was this helpful? Yes
By: Alex Lawrence
Aug 19, 2017
View all comments (1)
Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James and the team at Felicity J Lord. ...
Jul 31,2017
Minithumbdown
By: 'Never Again'
Jul 31,2017
2 people found
this helpful
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time. I wish I did not even contact them. Once the contract expires never will be dealing with them ever again. Keeping the rent from the tenant in their account for a week and transfer it whenever they like it....
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Comment on agent fees
Branch manager helpful but nothing she can do.
Was this helpful? Yes
Jul 28,2017
Minithumbup
James Fullbrook
By: 'Clipperphile'
Jul 28,2017
0 people found
this helpful
James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a pleasure to speak to him. He also recommended a solicitor, mortgage broker and removal firm, and dealt promptly and efficiently with any issues arising. I am grateful to him and his colleagues for an extremely good service during a s...
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Was this helpful? Yes
By: Alex Lawrence
Jul 28, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James. All the very best, Felicity J Lord Greenwich ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Jihai'
Jul 27,2017
0 people found
this helpful
James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with all buyers/sellers to move it forward and have the agreement on the exchange and completion date. Although James need guides sometime on how to deal with tough situation, I think he will learn it and grow a lot with his age and experience increased. As a junior, his performance has...
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Comment on agent fees
fair
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James at Felicity J Lord Greenwich estate agents. We wish you all the best for the future in your new home. Felicity J Lord Greenwich Estate Agents ...
Jul 27,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Cheryl Field'
Jul 27,2017
0 people found
this helpful
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They kept us well informed during the entire journey and did a splendid job of negotiating on our behalf. More than anything I appreciated their candor and commitment. Huge thanks to the three of them on a jo...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James Martin, and the team at Felicity J Lord. ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Karenna'
Jul 27,2017
0 people found
this helpful
James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made the process a whole lot less stressful than it could have been. Thanks James, loving my new flat Cheers...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
By: James Fullbrook
Jul 28, 2017
View all comments (1)
Thanks Karen for the great feedback, glad your enjoying your new place, if you ever need any assistance please feel free to get in contact. All the very best. James and the Greenwich team ...
Jul 26,2017
Minithumbup
Sonny
By: 'Yvonne Springer'
Jul 26,2017
0 people found
this helpful
I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. Sonny liaise well with all parties and reassured me when I felt overwhelmed by the selling process....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbdown
By: 'Tracy'
Jul 11,2017
1 people found
this helpful
LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) was missing all even numbered pages; the break clause was NOT as I had directed:- Tenant gave notice upon paying his first months rent (2weeks late) & because of clause was able to vacate at 6 months. Which I believe now is all...
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Comment on agent fees
Huge fees for an easy let...Spanish tenant took the apartment from Spain on photographs only hence not even 1 viewing. COMMISSION REFUND PROVING DIFFICULT & 5 MONTHS OVERDUE
Was this helpful? Yes
By: Ross
Jul 14, 2017
View all comments (1)
Hi Tracy, We're very sorry to hear this, if you wish to speak to us about your experience further we would welcome your comments for us to look into and resolve for you. Please get in touch with us asap at wapping.lettings@fjlord.co.uk. Thank you, Regards Ross ...
Jul 06,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'J'
Jul 06,2017
0 people found
this helpful
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
Was this helpful? Yes
By: Alex Lawrence
Jul 06, 2017
View all comments (3)
Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. All the best Alex, James and the team at Felicity J Lord. ...
Apr 27,2017
Minithumbdown
By: 'the_chaffinch'
Apr 27,2017
1 people found
this helpful
Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra £400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get everything in writing....
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Comment on agent fees
‚£400 more than they agreed, bargain.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 25 21 71 25 4 8 2 4 41

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Firm Widgets

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Bermondsey
4 Copper RowTower Bridge PiazzaShad Thames, London SE1 2LH
(7)
Blackheath
7 Stratheden Parade, London SE3 7SX
(5)
Chiswick
277-279 Chiswick High Road, London W4 4PU
(1)
show all branches (27)
Greenwich
27 Greenwich Street South, London SE10 8NT
(36)
Greenwich Lettings
3 Greenwich South Street, London SE10 8NW
(5)
Hampstead
68 Heath Street, London NW3 1DN
(1)
Hampstead
68 Heath Street, London NW3 1DN
(0)
Head Office
Colwyn House, Sheepen Place, Colchester CO3 3LD
(1)
Islington Branch
313 Upper Street, London N1 2XQ
(11)
London
849 Fulham Road, London SW6 5HJ
(0)
Office 10
310 Mare Street, London E8 1EJ
(10)
Office 11
15 Burnt Ash Road, London SE12 8RG
(0)
Office 12
6-7 George Row, Northampton NN1 1DF
(0)
Office 14
4a Ibex House Maryland Point Leytonstone Road, London E15 1SE
(2)
Office 15
12-14 Dock Street, London E1 8JP
(7)
Office 18
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road, London SE16 7LL
(10)
Office 2
255 Lavender Hill, London SW11 1JD
(1)
Office 3
23 Tranquil ValeBlackheath Village, London SE3 0BU
(5)
Office 4
644-646 Mile End Road, London E3 4LH
(35)
Office 5
64 Regent Street , Cambridge CB2 1DP
(0)
Office 6
Unit 3 C South Quay Plaza 189 Marsh Wall, London E14 9SH
(22)
Office 7
Ground Floor67-71 Goswell Road, London EC1V 7EP
(16)
Office 8
100 New Kings Road, London SW6 4LX
(0)
Shad Thames Branch
4 Copper Row, London SE1 2LH
(3)
Stoke Newington
69 Church Street, London N16 0AR
(8)
Wanstead
64 Wanstead High Street, London E11 2RJ
(3)
Wapping
Unit 10, New Crane Wharf, New Crane Place, London E1W 3TU
(19)


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