Felicity J Lord

2.56/5 rating 262 reviews
  • 61% valuation accuracy
  • 41% recommend
  • 51% fee satisfaction
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    Lauren
Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
Felicity J Lord



Properties for Sale
Properties to Rent

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“Rip off...”

Feb 22,2019
Minithumbdown
By: 'Landlord P'
Feb 22,2019
0 people found
this helpful
We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include ...
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Comment on agent fees
Too high
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“Excellent service, exceeded all expectations!...”

Jan 29,2019
Minithumbup
By: 'Petras'
Jan 29,2019
0 people found
this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Comment on agent fees
Market
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“Margaret's sale...”

Jan 25,2019
Minithumbup
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James
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Alex
By: 'Margaret'
Jan 25,2019
0 people found
this helpful
I used FJ Lord as they are local and know the area. I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging ...
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Comment on agent fees
They are on par with all other local agents
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“Unimpressed...”

Dec 18,2018
Minithumbdown
By: 'ABC'
Dec 18,2018
0 people found
this helpful
Viewed a property on Thursday evening (we were the first people to view the property). We put down a holding deposit of £1000 the next day and were assured that this meant noone else would be able to view the property. We were then informed on ...
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Comment on agent fees
Agent fees are the highest we've come across so far.
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“Letting...”

Dec 06,2018
Minithumbup
By: 'Beverley'
Dec 06,2018
0 people found
this helpful
Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand ...
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Comment on agent fees
Standard
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“Terrible - keep away...”

Nov 19,2018
Minithumbdown
By: 'Marie Helene'
Nov 19,2018
0 people found
this helpful
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and ...
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“Robert Howarth - Recommended agent...”

Nov 08,2018
Minithumbup
By: 'HL'
Nov 08,2018
0 people found
this helpful
The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met. Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and ...
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“Very friendly and competent...”

Oct 31,2018
Minithumbup
By: 'Scott'
Oct 31,2018
0 people found
this helpful
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
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“Lies and more lies...”

Oct 22,2018
Minithumbdown
By: 'Sandy'
Oct 22,2018
1 people found
this helpful
Ongoing case so Ill just precis for now . Accidental landlord letting property through FJLORD Trying to charge a renewal fee of £500.00 Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
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Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
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“Professional and great communication....”

Sep 24,2018
Minithumbup
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Martin
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Alex
By: 'Steeli'
Sep 24,2018
1 people found
this helpful
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also ...
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Comment on agent fees
Slightly more than others in area, but well worth the money.
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“Terrible!...”

Sep 13,2018
Minithumbdown
By: 'Lana'
Sep 13,2018
1 people found
this helpful
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ...
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Comment on agent fees
BAD
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“Deposit...”

Sep 12,2018
Minithumbdown
By: 'Malik'
Sep 12,2018
0 people found
this helpful
I have to give several calls in order to have the deposit back which is still not the case currently. I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again... I will ...
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“Excellent Service...”

Sep 10,2018
Minithumbup
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Alex
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Martin
By: 'Lorna'
Sep 10,2018
1 people found
this helpful
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!...
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“Keeps on doing wrong contracts...”

Aug 13,2018
Minithumbup
By: 'Diago'
Aug 13,2018
1 people found
this helpful
Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails. Sub standard service. Avoid using this agency because the admin service is terrible....
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N/A
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“Great Customer Service and Help with buying our first Home...”

Aug 06,2018
Minithumbup
By: 'Ulrike Nerreter'
Aug 06,2018
0 people found
this helpful
We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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“House Purchase...”

Jul 01,2018
Minithumbup
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James
By: 'Chris J'
Jul 01,2018
0 people found
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James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase. He went out of his way to help with viewings and clearly described the purchase process and steps to completion. He kept track of all ...
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Comment on agent fees
Fine
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“Quick, Easy Sale...”

Jun 15,2018
Minithumbup
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Alex
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James
By: 'Claire'
Jun 15,2018
0 people found
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Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ...
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Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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“Worst experience ever...”

Jun 14,2018
Minithumbdown
By: 'Kirsty'
Jun 14,2018
1 people found
this helpful
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have the ...
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Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
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“Terrible - Avoid...”

May 14,2018
Minithumbdown
By: 'Chloe'
May 14,2018
0 people found
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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“Terrible - Avoid...”

May 14,2018
Minithumbdown
By: 'Chloe'
May 14,2018
0 people found
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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“Terrible...”

May 09,2018
Minithumbdown
By: 'Tim'
May 09,2018
0 people found
this helpful
Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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Comment on agent fees
See above
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“Disappointed...”

Apr 18,2018
Minithumbdown
By: 'A Landlord'
Apr 18,2018
0 people found
this helpful
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ...
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Comment on agent fees
Too high in term of the service it provides.
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“Excellent Sales Service...”

Mar 26,2018
Minithumbup
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James
By: 'Michelle Buccilli, Sales Manager at Goldsborough E'
Mar 26,2018
0 people found
this helpful
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ...
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n.a
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By: ross
Mar 27, 2018
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Hi Michelle, Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback on. Thank you, Regards Ross ...

“AVOID this agency at any costs!!! We wanted to rent ......”

Feb 28,2018
Minithumbdown
By: 'AVOID AT ANY COSTS'
Feb 28,2018
0 people found
this helpful
AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some misunderstanding". ...
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By: ross
Mar 09, 2018
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Hi there, We're sorry to hear about the poor experience you had with our Canary Wharf branch. We understand the branch manager has attempted to call you to apologise and resolve the issue. She would would really appreciate it if you could get in touch with her to move this forward. Thank you, Regards Ross ...

“I first interacted with Felicity J Lord back in 2011 when ......”

Feb 23,2018
Minithumbup
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Alex
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James
By: 'Nicholas Ayre'
Feb 23,2018
1 people found
this helpful
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ...
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Comment on agent fees
The fees were reasonable and I felt they earned them.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Very professional service. Would be very happy to recommend them ......”

Feb 22,2018
Minithumbup
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Martin
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Alex
By: 'Iva'
Feb 22,2018
1 people found
this helpful
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks...
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Comment on agent fees
Good
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By: Alex Lawrence
Feb 22, 2018
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Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents ...

“Make sure you do not trust anything they say verbally. ......”

Feb 12,2018
Minithumbdown
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Lauren
By: 'DontCallMeBaby'
Feb 12,2018
3 people found
this helpful
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email....
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Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
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By: ross
Feb 12, 2018
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Hi there, We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above. Thank you, Regards Ross ...

“Neil was great - always punctual, informed, and ready to ......”

Feb 05,2018
Minithumbup
By: 'Daniel'
Feb 05,2018
0 people found
this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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“Smooth easy purchase of a lock-up garage through Roz, backed ......”

Jan 29,2018
Minithumbup
By: 'Kieran'
Jan 29,2018
0 people found
this helpful
Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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“We used Roz for the sale of our property having ......”

Jan 24,2018
Minithumbup
By: 'Gary Wood'
Jan 24,2018
0 people found
this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase. Roz is efficient, patient, but also no-nonsense when she needs to be. I personally am put off by Estate Agents who give you the big ...
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Comment on agent fees
The fees were comparable with other agents in the area.
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Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 28 23 79 31 4 10 2 6 42

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

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View All 25 Branches


Felicity J Lord - Bermondsey, London, SE1
Bermondsey
4 Copper RowTower Bridge PiazzaShad Thames, London SE1 2LH
(10)
Felicity J Lord - Blackheath, London, SE3
Blackheath
7 Stratheden Parade, London SE3 7SX
(8)
Felicity J Lord - Chiswick, London, W4
Chiswick
277-279 Chiswick High Road, London W4 4PU
(1)
show all branches (25)
Felicity J Lord - Greenwich, London, SE10
Greenwich
27 Greenwich Street South, London SE10 8NT
(44)
Felicity J Lord - Greenwich Lettings, London, SE10
Greenwich Lettings
3 Greenwich South Street, London SE10 8NW
(5)
Felicity J Lord - Hampstead, London, NW3
Hampstead
68 Heath Street, London NW3 1DN
(1)
Felicity J Lord - Hampstead, London, NW3
Hampstead
68 Heath Street, London NW3 1DN
(0)
Felicity J Lord - Head Office, Colchester, CO3
Head Office
Colwyn House, Sheepen Place, Colchester CO3 3LD
(1)
Felicity J Lord - Islington Branch, London, N1
Islington Branch
313 Upper Street, London N1 2XQ
(12)
Felicity J Lord - London, E1
London
12-14 Dock Street, London E1 8JP
(7)
Felicity J Lord - London, E14
London
Unit 3 C South Quay Plaza 189 Marsh Wall, London E14 9SH
(24)
Felicity J Lord - London, E15
London
4a Ibex House Maryland Point Leytonstone Road, London E15 1SE
(2)
Felicity J Lord - London, E3
London
644-646 Mile End Road, London E3 4LH
(36)
Felicity J Lord - London, E8
London
310 Mare Street, London E8 1EJ
(12)
Felicity J Lord - London, EC1V
London
Ground Floor67-71 Goswell Road, London EC1V 7EP
(16)
Felicity J Lord - London, SE12
London
15 Burnt Ash Road, London SE12 8RG
(0)
Felicity J Lord - London, SE16
London
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road, London SE16 7LL
(11)
Felicity J Lord - London, SE3
London
23 Tranquil ValeBlackheath Village, London SE3 0BU
(7)
Felicity J Lord - London, SW6
London
100 New Kings Road, London SW6 4LX
(0)
Felicity J Lord - London, SW6
London
849 Fulham Road, London SW6 5HJ
(0)
Felicity J Lord - Northampton, NN1
Northampton
6-7 George Row, Northampton NN1 1DF
(0)
Felicity J Lord - Shad Thames Branch, London, SE1
Shad Thames Branch
4 Copper Row, London SE1 2LH
(3)
Felicity J Lord - Stoke Newington, London, N16
Stoke Newington
69 Church Street, London N16 0AR
(10)
Felicity J Lord - Wanstead, London, E11
Wanstead
64 Wanstead High Street, London E11 2RJ
(3)
Felicity J Lord - Wapping, London, E1W
Wapping
Unit 9, New Crane Wharf, New Crane Place, London E1W 3TU
(19)

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