Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: SE10
0people found this helpful
I used FJ Lord as they are local and know the area.
I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging ... read full review
Branch: London, 310 Mare Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: e8
Branch: London, 310 Mare Street
Lettings (Prospective customer)
Postcode: e8
0people found this helpful
Viewed a property on Thursday evening (we were the first people to view the property). We put down a holding deposit of £1000 the next day and were assured that this meant noone else would be able to view the property. We were then informed on ... read full review
Comment on agent fees
Agent fees are the highest we've come across so far.
Branch: London, 69 Church Street
Services: Lettings (as a Landlord)
Rent PCM: £1650 Would you recommend?: Yes
Postcode: N16
Branch: London, 69 Church Street
Lettings (as a Landlord)
Rent PCM: £1650 Postcode: N16
0people found this helpful
Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand ... read full review
Branch: London, 23 Tranquil ValeBlackheath Village
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE18
Branch: London, 23 Tranquil ValeBlackheath Village
Lettings (as a Tenant)
Postcode: SE18
0people found this helpful
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and ... read full review
Branch: London, 69 Church Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N4
Branch: London, 69 Church Street
Lettings (as a Tenant)
Postcode: N4
0people found this helpful
The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met.
Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and ... read full review
Branch: London, 313 Upper Street
Services: Surveys
Would you recommend?: Yes
Postcode: NW6
Branch: London, 313 Upper Street
Surveys
Postcode: NW6
0people found this helpful
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service... read full review
Ongoing case so Ill just precis for now .
Accidental landlord letting property through FJLORD
Trying to charge a renewal fee of £500.00
Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ... read full review
Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £430000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £430000 Postcode: SE10
1people found this helpful
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also ... read full review
Comment on agent fees
Slightly more than others in area, but well worth the money.
Branch: London, 644-646 Mile End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3
Branch: London, 644-646 Mile End Road
Lettings (as a Tenant)
Postcode: E3
1people found this helpful
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ... read full review
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE8
Branch: London, Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
Lettings (as a Tenant)
Postcode: SE8
0people found this helpful
I have to give several calls in order to have the deposit back which is still not the case currently.
I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again...
I will ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: se8
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Postcode: se8
1people found this helpful
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!... read full review
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Postcode: E14
1people found this helpful
Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails.
Sub standard service.
Avoid using this agency because the admin service is terrible.... read full review
We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SE18
Branch: London, 27 Greenwich Street South
Sales (as a Buyer)
Postcode: SE18
0people found this helpful
James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase.
He went out of his way to help with viewings and clearly described the purchase process and steps to completion.
He kept track of all ... read full review
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £540000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £540000 Postcode: SE10
0people found this helpful
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ... read full review
Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
Branch: London, 310 Mare Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E8
Branch: London, 310 Mare Street
Lettings (as a Tenant)
Postcode: E8
1people found this helpful
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have the ... read full review
Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ... read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ... read full review
Comment on agent fees
ridiculously high fees that were not made clear from the start
Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence.... read full review
Branch: London, 23 Tranquil ValeBlackheath Village
Services: Lettings (as a Landlord)
Rent PCM: £1200 Would you recommend?: No
Postcode: SE18
Branch: London, 23 Tranquil ValeBlackheath Village
Lettings (as a Landlord)
Rent PCM: £1200 Postcode: SE18
0people found this helpful
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ... read full review
By: 'Michelle Buccilli, Sales Manager at Goldsborough E'
Mar 26,2018
Branch: London, 27 Greenwich Street South
Services: Conveyancing
Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Conveyancing
Postcode: SE10
0people found this helpful
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ... read full review
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(1)
Hi Michelle,
Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback on.
Thank you,
Regards
Ross ...
“AVOID this agency at any costs!!! We wanted to rent ......”
1 Star Review
Feb 28,2018
By: 'AVOID AT ANY COSTS'
Feb 28,2018
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Services: Lettings (as a Tenant)
Rent PCM: £1300 Would you recommend?: No
Postcode: E14
Branch: London, Unit 3 C
South Quay Plaza
189 Marsh Wall
Lettings (as a Tenant)
Rent PCM: £1300 Postcode: E14
0people found this helpful
AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some misunderstanding". ... read full review
View all comments
(1)
Hi there,
We're sorry to hear about the poor experience you had with our Canary Wharf branch. We understand the branch manager has attempted to call you to apologise and resolve the issue. She would would really appreciate it if you could get in touch with her to move this forward.
Thank you,
Regards
Ross ...
“I first interacted with Felicity J Lord back in 2011 when ......”
5 Star Review
Feb 23,2018
Alex
James
By: 'Nicholas Ayre'
Feb 23,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £370000 Would you recommend?: Yes
Postcode: SE10
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £370000 Postcode: SE10
1people found this helpful
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ... read full review
Comment on agent fees
The fees were reasonable and I felt they earned them.
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
“Very professional service. Would be very happy to recommend them ......”
5 Star Review
Feb 22,2018
Martin
Alex
By: 'Iva'
Feb 22,2018
Branch: London, 27 Greenwich Street South
Services: Sales (as a Vendor)
Sold price: £765000 Would you recommend?: Yes
Postcode: Se13
Branch: London, 27 Greenwich Street South
Sales (as a Vendor)
Sold price: £765000 Postcode: Se13
1people found this helpful
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks... read full review
View all comments
(1)
Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations!
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Felicity J Lord Greenwich estate agents ...
“Make sure you do not trust anything they say verbally. ......”
1 Star Review
Feb 12,2018
Lauren
By: 'DontCallMeBaby'
Feb 12,2018
Branch: London, 3 Greenwich South Street
Services: Lettings (as a Tenant)
Rent PCM: £1600 Would you recommend?: No
Postcode: Se10
Branch: London, 3 Greenwich South Street
Lettings (as a Tenant)
Rent PCM: £1600 Postcode: Se10
3people found this helpful
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email.... read full review
Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
View all comments
(1)
Hi there,
We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above.
Thank you,
Regards
Ross ...
“Neil was great - always punctual, informed, and ready to ......”
5 Star Review
Feb 05,2018
By: 'Daniel'
Feb 05,2018
Branch: London, 313 Upper Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: N1 3
Branch: London, 313 Upper Street
Sales (as a Buyer)
Postcode: N1 3
0people found this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional.... read full review
“We used Roz for the sale of our property having ......”
5 Star Review
Jan 24,2018
By: 'Gary Wood'
Jan 24,2018
Branch: London, 313 Upper Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N1 3
Branch: London, 313 Upper Street
Sales (as a Vendor)
Postcode: N1 3
0people found this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase.
Roz is efficient, patient, but also no-nonsense when she needs to be.
I personally am put off by Estate Agents who give you the big ... read full review
Comment on agent fees
The fees were comparable with other agents in the area.
“We have been extremely happy with the service we have ......”
5 Star Review
Jan 16,2018
By: 'Sian Cox'
Jan 16,2018
Branch: London, 313 Upper Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N14H
Branch: London, 313 Upper Street
Sales (as a Vendor)
Postcode: N14H
0people found this helpful
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ... read full review