Felicity J Lord
2.5/5, 279 reviews
41% recommended
76% sales valuation accuracy
81% sales fee satisfaction
Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements. show more Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 81% £34,000 £1,335,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 31 25 82 32 4 12 4 6 45
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Poor communication, inaccurate information...”

Share on :
Nov 12,2020
Minithumbdown
By: 'Vlad'
Nov 12,2020
1 people found
this helpful
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a ...
read full review
Was this helpful? Yes

“Felicity J. Lord Bow - disgusting...”

Share on :
Nov 06,2020
Minithumbdown
By: 'Ilya Katassonov'
Nov 06,2020
0 people found
this helpful
In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion ...
read full review
Was this helpful? Yes

“very poor in a dispute with landlord...”

Share on :
Sep 07,2020
Minithumbdown
By: 'Murray aitken'
Sep 07,2020
0 people found
this helpful
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a ...
read full review
Was this helpful? Yes

“Rats in the Boat. Worst of the lot....”

Share on :
Sep 04,2020
Minithumbdown
By: 'S Verma'
Sep 04,2020
0 people found
this helpful
Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or support of the landlords. I would rather no conduct any business with such a company that cannot support it's clients....
read full review
Was this helpful? Yes

“These are the worst estate agents do not use.......”

Share on :
May 14,2020
Minithumbdown
By: 'RP'
May 14,2020
1 people found
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
read full review
Was this helpful? Yes

“Cowboys and criminals, completely void of any integrity...”

Share on :
May 04,2020
Minithumbdown
By: 'Marwa Altai'
May 04,2020
0 people found
this helpful
-Lied about carrying out background checks on tenants. -Overcharged over a thousand pounds and refuse to clarify why ( we have now been chasing them for over a month) -Have yet to receive a copy of the tenancy agreement (it has been three months). -They incorrectly ...
read full review
Was this helpful? Yes

“The branch lost my keys...”

Share on :
Apr 23,2020
Minithumbdown
By: 'John Smith'
Apr 23,2020
0 people found
this helpful
I had the most horrendous experience. The Stoke Newington Branch lost my house keys! As a landlord this is the last thing you expect of an agent but it happened. I trusted the branch to let my flat gave them a set of door keys. ...
read full review
Was this helpful? Yes

“I have been waiting since November for a depo......”

Share on :
Mar 23,2020
Minithumbdown
By: 'Christie Grant'
Mar 23,2020
2 people found
this helpful
I have been waiting since November for a deposit refund and we are now approaching April. My concern is less about the money now but more about the outright disregard and care given to me. After being dealt with by the initial agent whom I ...
read full review
Was this helpful? Yes

“Overall a great experience as a tenant...”

Share on :
Jan 22,2020
Minithumbup
By: 'Eleanor Wright'
Jan 22,2020
0 people found
this helpful
Stoke Newington branch - having rented across London FJL are one the most pleasant, efficient agents I’ve come into contact with. I was dealt with by Rob, who always responded super quickly to move the lease forward - something appreciated in London’s rental ...
read full review
Was this helpful? Yes

“Greenwich Team...”

Share on :
Oct 23,2019
Minithumbup
Alex
James
By: 'David Perks'
Oct 23,2019
1 people found
this helpful
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed. They were also very patient and resourceful when dealing with our rather difficult buyers ,...
read full review
Was this helpful? Yes
By: alex lawrence
Oct 24, 2019
View all comments (1)
Hi David, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day! All very Best, Alex, James, Martin and Olivia ...

“I had a horrible experience with Felicity J L......”

Share on :
Oct 19,2019
Minithumbdown
By: 'carmela'
Oct 19,2019
0 people found
this helpful
I had a horrible experience with Felicity J Lord, Greenwich branch. We have been in a process of buying a house that lasted 6 months, during which they have hidden us the real property conditions. the property was found without building insurance and presenting the cladding ...
read full review
Was this helpful? Yes
By: Alexander Lawrence
Oct 21, 2019
View all comments (1)
Dear Carmela, I am sorry to see your low rating, we understand the context on your review. The details that you have noted are dealt with via solicitors and the information is passed through them for legal matters and as professional bodies, the information according to our records and solicitors was passed on swiftly and not withheld. Any information received by ourselves was passed on to solicitors as soon as notified and in full and as you were aware, further responses were frequently chas ...

“I've used Felicity J Lord to find a property ......”

Share on :
Oct 14,2019
Minithumbup
By: 'Norma S Warwick-Smith'
Oct 14,2019
0 people found
this helpful
I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. Eduard has been amazing to deal with. He has been there for me throughout the whole process: finding the right property, negotiating and keeps giving ...
read full review
Was this helpful? Yes
By: Eduard Diac
Oct 14, 2019
View all comments (1)
Hi Norma, Thank you for your lovely review. Hope to see you soon once you collect the keys to your new property. Kind Regards, Ed ...

“My wife dealt with their Lettings Manager (Iv......”

Share on :
Aug 08,2019
Minithumbdown
By: 'Joe Stanley'
Aug 08,2019
0 people found
this helpful
My wife dealt with their Lettings Manager (Ivan Moreira) at their Canary Wharf branch, we had a really unprofessional experience with Ivan. He does not respond to emails or return calls, very arrogant in character and blatantly lied to us about an offer being put ...
read full review
Was this helpful? Yes

“Emrecan Selmooglu is a fantastic agent, ver......”

Share on :
Jun 21,2019
Minithumbup
By: 'Katia Titone'
Jun 21,2019
0 people found
this helpful
Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely recommend....
read full review
Was this helpful? Yes
By: Emrecan Selmooglu
Jun 21, 2019
View all comments (1)
Hi Katia, Thank you for your kind words, happy to have been of service to such a wonderful family. I hope to hear from you again soon. All the best. Regards Emrecan. ...

“Highly recommended estate agents...”

Share on :
Jun 06,2019
Minithumbup
By: 'Jack W'
Jun 06,2019
1 people found
this helpful
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!...
read full review
Was this helpful? Yes

“Very poor...”

Share on :
Feb 23,2019
Minithumbdown
By: 'Fabi'
Feb 23,2019
0 people found
this helpful
My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly. I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't ...
read full review
Was this helpful? Yes

“Rip off...”

Share on :
Feb 22,2019
Minithumbdown
By: 'Landlord P'
Feb 22,2019
0 people found
this helpful
We have used this agency for 5 years and it suddenly increase the prices without letting us know, We asked them if the charge was the same as previously they said yes, and then there you are.... we received the bill with hidden extra charge, include ...
read full review
Comment on agent fees
Too high
Was this helpful? Yes

“Excellent service, exceeded all expectations!...”

Share on :
Jan 29,2019
Minithumbup
By: 'Petras'
Jan 29,2019
0 people found
this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
read full review
Comment on agent fees
Market
Was this helpful? Yes

“Margaret's sale...”

Share on :
Jan 25,2019
Minithumbup
James
Alex
By: 'Margaret'
Jan 25,2019
1 people found
this helpful
I used FJ Lord as they are local and know the area. I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging ...
read full review
Comment on agent fees
They are on par with all other local agents
Was this helpful? Yes

“Unimpressed...”

Share on :
Dec 18,2018
Minithumbdown
By: 'ABC'
Dec 18,2018
2 people found
this helpful
Viewed a property on Thursday evening (we were the first people to view the property). We put down a holding deposit of £1000 the next day and were assured that this meant noone else would be able to view the property. We were then informed on ...
read full review
Comment on agent fees
Agent fees are the highest we've come across so far.
Was this helpful? Yes

“Letting...”

Share on :
Dec 06,2018
Minithumbup
By: 'Beverley'
Dec 06,2018
0 people found
this helpful
Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand ...
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“Terrible - keep away...”

Share on :
Nov 19,2018
Minithumbdown
By: 'Marie Helene'
Nov 19,2018
1 people found
this helpful
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and ...
read full review
Was this helpful? Yes

“Robert Howarth - Recommended agent...”

Share on :
Nov 08,2018
Minithumbup
By: 'HL'
Nov 08,2018
0 people found
this helpful
The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met. Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and ...
read full review
Was this helpful? Yes

“Very friendly and competent...”

Share on :
Oct 31,2018
Minithumbup
By: 'Scott'
Oct 31,2018
0 people found
this helpful
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
read full review
Was this helpful? Yes

“Lies and more lies...”

Share on :
Oct 22,2018
Minithumbdown
By: 'Sandy'
Oct 22,2018
2 people found
this helpful
Ongoing case so Ill just precis for now . Accidental landlord letting property through FJLORD Trying to charge a renewal fee of £500.00 Basically made up charges which were not included in ANY signed contract or agreement . When asked to provide proof that I agreed to these ...
read full review
Comment on agent fees
Despicable made up renewal fees which were never agreed to or signed for .
Was this helpful? Yes

“Professional and great communication....”

Share on :
Sep 24,2018
Minithumbup
Martin
Alex
By: 'Steeli'
Sep 24,2018
1 people found
this helpful
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also ...
read full review
Comment on agent fees
Slightly more than others in area, but well worth the money.
Was this helpful? Yes

“Terrible!...”

Share on :
Sep 13,2018
Minithumbdown
By: 'Lana'
Sep 13,2018
2 people found
this helpful
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“Deposit...”

Share on :
Sep 12,2018
Minithumbdown
By: 'Malik'
Sep 12,2018
1 people found
this helpful
I have to give several calls in order to have the deposit back which is still not the case currently. I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again... I will ...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Sep 10,2018
Minithumbup
Alex
Martin
By: 'Lorna'
Sep 10,2018
1 people found
this helpful
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!...
read full review
Was this helpful? Yes

“Keeps on doing wrong contracts...”

Share on :
Aug 13,2018
Minithumbup
By: 'Diago'
Aug 13,2018
2 people found
this helpful
Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails. Sub standard service. Avoid using this agency because the admin service is terrible....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Sarah
Aug 28, 2019
View all comments (1)
The most unprofessional estate agents I've come across to date. They literally are cow boys, conning their incoming customers, lying through their teeth about the value of the properties and insulting in the most derogate manner when you call them out for their lies/lack of authenticity of the information being provided. I have never felt so insulted by anyone in my life. AVOID AVOID AVOID. Trading standards please sort these guys out ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Felicity J Lord

Individual Branch Awards

London, SE10

London, N1


As Seen On

Find the Best Agent to
Sell or Rent Your Home