Felicity J Lord

2.53/5 rating 250 reviews
  • 60% valuation accuracy
  • 40% recommend
  • 49% fee satisfaction
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    Lauren
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    Alexandra
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    Guy
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    Martina
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    Leo
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    Samantha
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    Yan
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    Anisha
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    David
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    Karen
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    Gosha
Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
Felicity J Lord

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“ Keeps on doing wrong contracts... ”

Aug 13,2018
Minithumbup
By: 'Diago'
Aug 13,2018
0 people found
this helpful
Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails. Sub standard service. Avoid using this agency because the admin service is terrible....
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N/A
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“ Great Customer Service and Help with buying our first Home... ”

Aug 06,2018
Minithumbup
By: 'Ulrike Nerreter'
Aug 06,2018
0 people found
this helpful
We bought our first house via Felicity J Lord in Blackheath Standard and we are super delighted with their customer service! First of all communication was excellent , we were able to ask questions and go new ways whilst buying our first home. Absolutley friendly polite ...
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Comment on agent fees
Good and fair
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“ House Purchase... ”

Jul 01,2018
Minithumbup
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James
By: 'Chris J'
Jul 01,2018
0 people found
this helpful
James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase. He went out of his way to help with viewings and clearly described the purchase process and steps to completion. He kept track of all ...
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Fine
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“ Quick, Easy Sale... ”

Jun 15,2018
Minithumbup
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Alex
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James
By: 'Claire'
Jun 15,2018
0 people found
this helpful
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ...
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Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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“ Worst experience ever... ”

Jun 14,2018
Minithumbdown
By: 'Kirsty'
Jun 14,2018
0 people found
this helpful
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have ...
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Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
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“ Terrible - Avoid... ”

May 14,2018
Minithumbdown
By: 'Chloe'
May 14,2018
0 people found
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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“ Terrible - Avoid... ”

May 14,2018
Minithumbdown
By: 'Chloe'
May 14,2018
0 people found
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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“ Terrible... ”

May 09,2018
Minithumbdown
By: 'Tim'
May 09,2018
0 people found
this helpful
Agreed to waive the letting fee as it was advertised by multiple agencies then charged us anyway, then moved the new tenant in whilst we were still living there. Staggering incompetence....
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See above
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“ Disappointed... ”

Apr 18,2018
Minithumbdown
By: 'A Landlord'
Apr 18,2018
0 people found
this helpful
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of ...
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Comment on agent fees
Too high in term of the service it provides.
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“ Excellent Sales Service... ”

Mar 26,2018
Minithumbup
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James
By: 'Michelle Buccilli, Sales Manager at Goldsborough E'
Mar 26,2018
0 people found
this helpful
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ...
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n.a
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By: ross
Mar 27, 2018
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Hi Michelle, Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback on. Thank you, Regards Ross ...
Feb 28,2018
Minithumbdown
By: 'AVOID AT ANY COSTS'
Feb 28,2018
0 people found
this helpful
AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some ...
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By: ross
Mar 09, 2018
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Hi there, We're sorry to hear about the poor experience you had with our Canary Wharf branch. We understand the branch manager has attempted to call you to apologise and resolve the issue. She would would really appreciate it if you could get in touch with her to move this forward. Thank you, Regards Ross ...
Feb 23,2018
Minithumbup
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Alex
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James
By: 'Nicholas Ayre'
Feb 23,2018
1 people found
this helpful
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ...
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Comment on agent fees
The fees were reasonable and I felt they earned them.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Feb 22,2018
Minithumbup
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Martin
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Alex
By: 'Iva'
Feb 22,2018
1 people found
this helpful
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks...
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Comment on agent fees
Good
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By: Alex Lawrence
Feb 22, 2018
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Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents ...
Feb 12,2018
Minithumbdown
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Lauren
By: 'DontCallMeBaby'
Feb 12,2018
3 people found
this helpful
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email....
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Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
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By: ross
Feb 12, 2018
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Hi there, We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above. Thank you, Regards Ross ...
Feb 05,2018
Minithumbup
By: 'Daniel'
Feb 05,2018
0 people found
this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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Jan 29,2018
Minithumbup
By: 'Kieran'
Jan 29,2018
0 people found
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Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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Jan 24,2018
Minithumbup
By: 'Gary Wood'
Jan 24,2018
0 people found
this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase. Roz is efficient, patient, but also no-nonsense when she needs to be. I personally am put off by Estate Agents who give you the big ...
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Comment on agent fees
The fees were comparable with other agents in the area.
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Jan 16,2018
Minithumbup
By: 'Sian Cox'
Jan 16,2018
0 people found
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We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ...
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Comment on agent fees
Good value for miney
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Jan 10,2018
Minithumbup
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Alex
By: 'Craig'
Jan 10,2018
1 people found
this helpful
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service....
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By: Alex Lawrence
Jan 11, 2018
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Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents (Greenwich office) ...
Dec 28,2017
Minithumbup
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James
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Alex
By: 'P Wilson'
Dec 28,2017
1 people found
this helpful
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the ...
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Comment on agent fees
Not the cheapest but good value for money
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Dec 21,2017
Minithumbup
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James
By: 'POINT CLOSE'
Dec 21,2017
1 people found
this helpful
James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly. Our solicitor did however comment his phone calls interrupted her little. Thank you James....
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N/A
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By: Alex Lawrence
Dec 21, 2017
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Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, James, Martin and Olivia Felicity J Lord Greenwich estate agents ...
Nov 20,2017
Minithumbup
By: 'Milan'
Nov 20,2017
0 people found
this helpful
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent....
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No comment
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Nov 08,2017
Minithumbdown
By: 'Don't use this agent for rent or sale'
Nov 08,2017
2 people found
this helpful
Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are ...
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Comment on agent fees
Bad
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Nov 05,2017
Minithumbdown
By: 'ML Landlord'
Nov 05,2017
0 people found
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Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant resulting in a 3 year tenancy terminating after 2 months!!! Would FJL refund the 3 YEARS worth of fees deducted up front?? No. Did they find a new ...
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Comment on agent fees
Completely rob the landlord
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank you, Regards Ross ...
Oct 05,2017
Minithumbup
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Alex
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James
By: 'Pelton'
Oct 05,2017
1 people found
this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on ...
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Comment on agent fees
I negotiated the rate down and got a very competitive rate.
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By: Alex Lawrence
Oct 05, 2017
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Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...
Oct 04,2017
Minithumbdown
By: 'SGP'
Oct 04,2017
2 people found
this helpful
If you would like to have your money taken without a clear explanation of the fee structure then go with these guys. They seem to frustrate both the landlord and the tenant with their poor communication....
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Comment on agent fees
Fees are way too high and there's no negotiation even though you've used them For several years. They charge the landlord and tenants separate fees.
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Oct 03,2017
Minithumbdown
By: 'Brijesh Shivnani'
Oct 03,2017
1 people found
this helpful
I don't have words to describe how frustrated I am with this agency. Right from the day we have moved in, we have been constantly arguing with them over issues related to maintenance.Imagine something as basic as boiler and heating wasn't working. ...
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Comment on agent fees
considering the service they provide , one shouldn't be paying anything to them. They would any which ways mint money by providing unreasonably high quotes for maintenance.
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank you, Regards Ross ...
Oct 01,2017
Minithumbdown
By: 'anonymous'
Oct 01,2017
1 people found
this helpful
Never use this estate agent. The service offered was atrocious and they constantly lie. They don't communicate effectively and are not interested in getting the best price for your property. They fail to follow-up interest from potential buyers. They still have it listed as ...
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Comment on agent fees
Expensive
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By: ross collings
Oct 03, 2017
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Hi there, We're very sorry to hear about your poor experience with us. Please get in contact with our help team at help@fjlord.co.uk so we can investigate. Thank you, Regards Ross ...
Sep 26,2017
Minithumbup
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Alex
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Martin
By: 'Chris W'
Sep 26,2017
1 people found
this helpful
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to ...
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Comment on agent fees
The agency fees seemed reasonable for the service provided.
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By: Olivia Herrera
Sep 27, 2017
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Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at Greenwich, we wish you the very best of luck for the future. ...
Sep 19,2017
Minithumbdown
By: 'Pushy and unreliable'
Sep 19,2017
1 people found
this helpful
If you are a landlord with just a single property DO NOT USE this agency. Their are far more better smaller and more professional agents nearby. This agency caused a lot of problems with the tenant by sending demand letter for rent not paid which ...
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Comment on agent fees
Rent collection, don't do it. Collect yourself because they withhold fees from it. It's also 5%..for doing little and this just allows them free access to the rent paid to deduct fees when the contract renews. I did not feel at all in control, even though I was managing my flat.
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By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank you, Regards Ross ...

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 26 22 76 28 4 10 2 5 41

Agent Fees

No fees set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Firm rankings


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View All 27 Branches


Felicity J Lord - Bermondsey, London, SE1
Bermondsey
4 Copper RowTower Bridge PiazzaShad Thames, London SE1 2LH
(9)
Felicity J Lord - Blackheath, London, SE3
Blackheath
7 Stratheden Parade, London SE3 7SX
(7)
Felicity J Lord - Chiswick, London, W4
Chiswick
277-279 Chiswick High Road, London W4 4PU
(1)
show all branches (27)
Felicity J Lord - Greenwich, London, SE10
Greenwich
27 Greenwich Street South, London SE10 8NT
(41)
Felicity J Lord - Greenwich Lettings, London, SE10
Greenwich Lettings
3 Greenwich South Street, London SE10 8NW
(5)
Felicity J Lord - Hampstead, London, NW3
Hampstead
68 Heath Street, London NW3 1DN
(1)
Felicity J Lord - Hampstead, London, NW3
Hampstead
68 Heath Street, London NW3 1DN
(0)
Felicity J Lord - Head Office, Colchester, CO3
Head Office
Colwyn House, Sheepen Place, Colchester CO3 3LD
(1)
Felicity J Lord - Islington Branch, London, N1
Islington Branch
313 Upper Street, London N1 2XQ
(11)
Felicity J Lord - London, SW6
London
849 Fulham Road, London SW6 5HJ
(0)
Felicity J Lord - Hackney, London, E8
Office 10
310 Mare Street, London E8 1EJ
(10)
Felicity J Lord - Lee, London, SE12
Office 11
15 Burnt Ash Road, London SE12 8RG
(0)
Felicity J Lord - Northampton, NN1
Office 12
6-7 George Row, Northampton NN1 1DF
(0)
Felicity J Lord - Stratford, London, E15
Office 14
4a Ibex House Maryland Point Leytonstone Road, London E15 1SE
(2)
Felicity J Lord - Tower Hamlets, London, E1
Office 15
12-14 Dock Street, London E1 8JP
(7)
Felicity J Lord - Surrey Quays, London, SE16
Office 18
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road, London SE16 7LL
(10)
Felicity J Lord - Battersea, London, SW11
Office 2
255 Lavender Hill, London SW11 1JD
(1)
Felicity J Lord - Blackheath, London, SE3
Office 3
23 Tranquil ValeBlackheath Village, London SE3 0BU
(6)
Felicity J Lord - Bow, London, E3
Office 4
644-646 Mile End Road, London E3 4LH
(35)
Felicity J Lord - Cambridge, CB2
Office 5
64 Regent Street , Cambridge CB2 1DP
(0)
Felicity J Lord - Canary Wharf, London, E14
Office 6
Unit 3 C South Quay Plaza 189 Marsh Wall, London E14 9SH
(24)
Felicity J Lord - Clerkenwell, London, EC1V
Office 7
Ground Floor67-71 Goswell Road, London EC1V 7EP
(16)
Felicity J Lord - Fulham, London, SW6
Office 8
100 New Kings Road, London SW6 4LX
(0)
Felicity J Lord - Shad Thames Branch, London, SE1
Shad Thames Branch
4 Copper Row, London SE1 2LH
(3)
Felicity J Lord - Stoke Newington, London, N16
Stoke Newington
69 Church Street, London N16 0AR
(8)
Felicity J Lord - Wanstead, London, E11
Wanstead
64 Wanstead High Street, London E11 2RJ
(3)
Felicity J Lord - Wapping, London, E1W
Wapping
Unit 10, New Crane Wharf, New Crane Place, London E1W 3TU
(19)

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