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Felicity J Lord Estate Agents are one of the leading estate agents in Central London and Docklands area with offices in prime locations serving all your property requirements.
 
Website not available Properties for sale
Properties for rent
Oct 05,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Pelton'
Oct 05,2017
1 people found
this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep the process moving. I couldn't have been happier with the level of service and attention I received...
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Comment on agent fees
I negotiated the rate down and got a very competitive rate.
Was this helpful? Yes
By: Alex Lawrence
Oct 05, 2017
View all comments (1)
Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...
Oct 04,2017
Minithumbdown
By: 'SGP'
Oct 04,2017
0 people found
this helpful
If you would like to have your money taken without a clear explanation of the fee structure then go with these guys. They seem to frustrate both the landlord and the tenant with their poor communication....
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Comment on agent fees
Fees are way too high and there's no negotiation even though you've used them For several years. They charge the landlord and tenants separate fees.
Was this helpful? Yes
Oct 03,2017
Minithumbdown
Emma Gay
By: 'Brijesh Shivnani'
Oct 03,2017
0 people found
this helpful
I don't have words to describe how frustrated I am with this agency. Right from the day we have moved in, we have been constantly arguing with them over issues related to maintenance.Imagine something as basic as boiler and heating wasn't working. Irrespective of what the issue might be they always seem to favor the landlord or they would try and make money from maintenance issues either from tenant or landlord. They refuse to understand tenant's problems. I would strictly advise ...
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Comment on agent fees
considering the service they provide , one shouldn't be paying anything to them. They would any which ways mint money by providing unreasonably high quotes for maintenance.
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'anonymous'
Oct 01,2017
0 people found
this helpful
Never use this estate agent. The service offered was atrocious and they constantly lie. They don't communicate effectively and are not interested in getting the best price for your property. They fail to follow-up interest from potential buyers. They still have it listed as sold months later for the listed price and not what was achieved. Very questionable ethics....
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Comment on agent fees
Expensive
Was this helpful? Yes
By: ross collings
Oct 03, 2017
View all comments (1)
Hi there, We're very sorry to hear about your poor experience with us. Please get in contact with our help team at help@fjlord.co.uk so we can investigate. Thank you, Regards Ross ...
Sep 26,2017
Minithumbup
Alex Lawrence
Martin Lawes
By: 'Chris W'
Sep 26,2017
1 people found
this helpful
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to find me a buyer for my flat and to ensure our onward purchase went smoothly. They were always polite and up-front over the phone and very quick to return calls to chase my solicitor when required. When we next come to sell our property (...
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Comment on agent fees
The agency fees seemed reasonable for the service provided.
Was this helpful? Yes
By: Olivia Herrera
Sep 27, 2017
View all comments (1)
Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at Greenwich, we wish you the very best of luck for the future. ...
Sep 19,2017
Minithumbdown
By: 'Pushy and unreliable'
Sep 19,2017
0 people found
this helpful
If you are a landlord with just a single property DO NOT USE this agency. Their are far more better smaller and more professional agents nearby. This agency caused a lot of problems with the tenant by sending demand letter for rent not paid which had in fact been paid. This created a difficult relationship between me and the tenant. Secondly, they do not communicate well between departments. Their billing system is a mess. They have been incompetent up to the last minute making mistakes and sen...
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Comment on agent fees
Rent collection, don't do it. Collect yourself because they withhold fees from it. It's also 5%..for doing little and this just allows them free access to the rent paid to deduct fees when the contract renews. I did not feel at all in control, even though I was managing my flat.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Adam Wolfryd
By: 'Happy Seller'
Sep 15,2017
0 people found
this helpful
Adam and his team were always very courteous and got back to me most of the time following queries. I was very pleased with the selling price they achieved for my apartment. There was a last minute repair needed to a cupboard just before completion and they found a repair person very quickly and at a reasonable price....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Sep 09,2017
Minithumbup
Martin Lawes
James Fullbrook
By: 'David Grant'
Sep 09,2017
0 people found
this helpful
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for us and they achieved a good result in the end. David Grant...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
Was this helpful? Yes
Aug 24,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'John L'
Aug 24,2017
0 people found
this helpful
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was very happy with the marketing, and were great in ironing out any niggly issues encountered during the conveyancing process....
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Was this helpful? Yes
By: Alex Lawrence
Aug 24, 2017
View all comments (1)
Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, James and the team Felicity J Lord Greenwich estate agents ...
Aug 17,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'Lorraine'
Aug 17,2017
0 people found
this helpful
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
read full review
Comment on agent fees
Fees were market rate in the area
Was this helpful? Yes
By: Alex Lawrence
Aug 19, 2017
View all comments (1)
Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James and the team at Felicity J Lord. ...
Jul 31,2017
Minithumbdown
By: 'Never Again'
Jul 31,2017
2 people found
this helpful
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time. I wish I did not even contact them. Once the contract expires never will be dealing with them ever again. Keeping the rent from the tenant in their account for a week and transfer it whenever they like it....
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Comment on agent fees
Branch manager helpful but nothing she can do.
Was this helpful? Yes
Jul 28,2017
Minithumbup
James Fullbrook
By: 'Clipperphile'
Jul 28,2017
0 people found
this helpful
James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a pleasure to speak to him. He also recommended a solicitor, mortgage broker and removal firm, and dealt promptly and efficiently with any issues arising. I am grateful to him and his colleagues for an extremely good service during a s...
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Was this helpful? Yes
By: Alex Lawrence
Jul 28, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James. All the very best, Felicity J Lord Greenwich ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Jihai'
Jul 27,2017
0 people found
this helpful
James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with all buyers/sellers to move it forward and have the agreement on the exchange and completion date. Although James need guides sometime on how to deal with tough situation, I think he will learn it and grow a lot with his age and experience increased. As a junior, his performance has...
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Comment on agent fees
fair
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James at Felicity J Lord Greenwich estate agents. We wish you all the best for the future in your new home. Felicity J Lord Greenwich Estate Agents ...
Jul 27,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Cheryl Field'
Jul 27,2017
0 people found
this helpful
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They kept us well informed during the entire journey and did a splendid job of negotiating on our behalf. More than anything I appreciated their candor and commitment. Huge thanks to the three of them on a jo...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James Martin, and the team at Felicity J Lord. ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Karenna'
Jul 27,2017
0 people found
this helpful
James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made the process a whole lot less stressful than it could have been. Thanks James, loving my new flat Cheers...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
By: James Fullbrook
Jul 28, 2017
View all comments (1)
Thanks Karen for the great feedback, glad your enjoying your new place, if you ever need any assistance please feel free to get in contact. All the very best. James and the Greenwich team ...
Jul 26,2017
Minithumbup
Sonny
By: 'Yvonne Springer'
Jul 26,2017
0 people found
this helpful
I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. Sonny liaise well with all parties and reassured me when I felt overwhelmed by the selling process....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbdown
By: 'Tracy'
Jul 11,2017
1 people found
this helpful
LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) was missing all even numbered pages; the break clause was NOT as I had directed:- Tenant gave notice upon paying his first months rent (2weeks late) & because of clause was able to vacate at 6 months. Which I believe now is all...
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Comment on agent fees
Huge fees for an easy let...Spanish tenant took the apartment from Spain on photographs only hence not even 1 viewing. COMMISSION REFUND PROVING DIFFICULT & 5 MONTHS OVERDUE
Was this helpful? Yes
By: Ross
Jul 14, 2017
View all comments (1)
Hi Tracy, We're very sorry to hear this, if you wish to speak to us about your experience further we would welcome your comments for us to look into and resolve for you. Please get in touch with us asap at wapping.lettings@fjlord.co.uk. Thank you, Regards Ross ...
Jul 06,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'J'
Jul 06,2017
0 people found
this helpful
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
Was this helpful? Yes
By: Alex Lawrence
Jul 06, 2017
View all comments (3)
Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. All the best Alex, James and the team at Felicity J Lord. ...
Apr 27,2017
Minithumbdown
By: 'the_chaffinch'
Apr 27,2017
1 people found
this helpful
Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra £400. My own stupid fault for trusting an estate agent, my advice would be that if you have to deal with these sharks get everything in writing....
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Comment on agent fees
‚£400 more than they agreed, bargain.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Adam Wolfryd
By: 'Excellent agents'
Apr 24,2017
0 people found
this helpful
Professional, courteous and effective, it was a pleasure to have Adam and the team at Felicity J Lord South Quay Plaza act as agents on our sale....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Feb 27,2017
Minithumbdown
By: 'Swapna'
Feb 27,2017
0 people found
this helpful
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains! Yikes!!...
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Comment on agent fees
Very high for the type of service provided.
Was this helpful? Yes
Feb 24,2017
Minithumbup
James
By: 'Francesca'
Feb 24,2017
0 people found
this helpful
Very professional and helpful company. James is a very helpful and present agent . Really raccomandet to found the right property for you!...
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Comment on agent fees
James
Was this helpful? Yes
Jan 16,2017
Minithumbdown
By: 'Kayla'
Jan 16,2017
2 people found
this helpful
Honestly, It is the worst agency I ever dealt with. I asked them to manage my property and I have never been told that the Quality Tenants they found never paid the rent since they moved in. It was 5 month until I called up to check if anything is alright. Finally, they abandoned the properties after 6 month. We have only got one month rent plus deposit back. After discussing with the manager, they agreed to charge us the commission from the rent they have received however they charged ...
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Comment on agent fees
Higher than Market price.
Was this helpful? Yes
By: Ross
Jan 18, 2017
View all comments (1)
Hi Kayla, We're sorry to hear about your poor experience with our Canary Wharf branch. Please email in to our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Dec 23,2016
Minithumbup
Dominic Brinkworth
Evangelina Hogan
By: 'Excellent Customer Service'
Dec 23,2016
0 people found
this helpful
Dom and Eva were very proactive on our garden flat sale. The sale was complicated by us gaining planning permission for the buyers pre purchase, then the added complication of a freehold sale and transfer post sale. They kept us fully informed, and worked hard at communication with possibility the most demanding buyers I have ever sold to. I would not hesitate in recommending them, Dom in particular has been in the business long enough to have been there and done it - reassuring to have on you...
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Comment on agent fees
Exceptionally good fee agreed
Was this helpful? Yes
Nov 30,2016
Minithumbdown
Bobby Andrews
Hannah Payne
By: 'Bethnal green'
Nov 30,2016
0 people found
this helpful
All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These agents are very good at giving excuses. Oh sorry your landlord is in singapore so we cant get you any feedback. Please be advised that using agencies are not advisable in general, but with these ones. There stealing... on the road. I dont know how...
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Was this helpful? Yes
By: Ross
Dec 02, 2016
View all comments (1)
Hi Bethnal Green, We're very sorry to hear about your poor experience with our Bow branch. We have a help team which investigates cases like yours further. Please forward all the details to them at help@fjlord.co.uk so they can look into your case. Apologies again, Regards, Ross ...
Oct 06,2016
Minithumbdown
By: 'LuCreps'
Oct 06,2016
1 people found
this helpful
The worst agency I ever dealt with. When they wanted the money they were chasing everyday but when you need something from them, they ignore you and don't care about you. They look very professional at first but you will find out afterwards that they are the worst agency in London, and I swear to GOD, it's true! I'm usually very nice and I never write reviews about places but this time I have to! I always try to understand others but I simply can't understand them! For sure I WON'T reccomand it...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Ross
Oct 19, 2016
View all comments (1)
Hi LuCreps, We're very sorry to hear about your poor experience with our Canary Wharf branch. We would like to investigate your experience further. Please email our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Sep 30,2016
Minithumbdown
By: 'HAP'
Sep 30,2016
2 people found
this helpful
Worst letting agent in the world rip off merchants I cannot believe how they have treated me.Once they had my cash who was I....
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Comment on agent fees
RIDICULOUS
Was this helpful? Yes
By: Ross
Oct 19, 2016
View all comments (1)
Hi HAP, We're very sorry to hear about your poor experience with our Stoke Newington branch. We would like to learn more. Please email our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Aug 23,2016
Minithumbdown
By: 'Disgruntled landlord of London'
Aug 23,2016
2 people found
this helpful
I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took it up with them they refused to do anything about it and refused to respond to any part of their appeals process. I terminated my contract with them and I took them to Court and won. The Judge said the...
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Was this helpful? Yes
Aug 18,2016
Minithumbdown
By: 'Jo Print'
Aug 18,2016
0 people found
this helpful
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of £3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced ...
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What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Attached Files
Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Was this helpful? Yes
By: Jo Print
Aug 22, 2016
View all comments (2)
Hi Ross, I highly doubt that your review (if you DO have one) would change a thing. I spent 18 months trying to get someone to work with me on these issues and everyone sounded wonderfully sympathetic and helpful. The reality was though, that your company policy of shifting clients from one person to another as soon as an issue occurred is the biggest frustration of all. For Andrew Kettle to now say that he and his team were completely innocent when I was forced to pay thousands and thousands of ...
Aug 05,2016
Minithumbdown
Stephen Daley
By: 'Any property is only worth what a buyer is willing'
Aug 05,2016
0 people found
this helpful
An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in on a property I had viewed with him. A very unprofessional side and typical nauseous behaviour of estate agents comes through when they don't see things going their way. I have previously had a poor experience with FJLord but in spite of that I went ahead with ...
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What agent could do to change your mind?
No experience
Attached Files
Comment on agent fees
No experience
Was this helpful? Yes



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Bermondsey
4 Copper RowTower Bridge PiazzaShad Thames, London SE1 2LH
(7)
Blackheath
7 Stratheden Parade, London SE3 7SX
(5)
Chiswick
277-279 Chiswick High Road, London W4 4PU
(1)
show all branches (27)
Greenwich
27 Greenwich Street South, London SE10 8NT
(33)
Greenwich Lettings
3 Greenwich South Street, London SE10 8NW
(4)
Hampstead
68 Heath Street, London NW3 1DN
(1)
Hampstead
68 Heath Street, London NW3 1DN
(0)
Head Office
Colwyn House, Sheepen Place, Colchester CO3 3LD
(1)
Islington Branch
313 Upper Street, London N1 2XQ
(6)
London
849 Fulham Road, London SW6 5HJ
(0)
Office 10
310 Mare Street, London E8 1EJ
(10)
Office 11
15 Burnt Ash Road, London SE12 8RG
(0)
Office 12
6-7 George Row, Northampton NN1 1DF
(0)
Office 14
4a Ibex House Maryland Point Leytonstone Road, London E15 1SE
(2)
Office 15
12-14 Dock Street, London E1 8JP
(7)
Office 18
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road, London SE16 7LL
(10)
Office 2
255 Lavender Hill, London SW11 1JD
(1)
Office 3
23 Tranquil ValeBlackheath Village, London SE3 0BU
(5)
Office 4
644-646 Mile End Road, London E3 4LH
(35)
Office 5
64 Regent Street , Cambridge CB2 1DP
(0)
Office 6
Unit 3 C South Quay Plaza 189 Marsh Wall, London E14 9SH
(22)
Office 7
Ground Floor67-71 Goswell Road, London EC1V 7EP
(16)
Office 8
100 New Kings Road, London SW6 4LX
(0)
Shad Thames Branch
4 Copper Row, London SE1 2LH
(3)
Stoke Newington
69 Church Street, London N16 0AR
(7)
Wanstead
64 Wanstead High Street, London E11 2RJ
(3)
Wapping
Unit 10, New Crane Wharf, New Crane Place, London E1W 3TU
(18)


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