Cedar Estates
4.3/5, 320 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction



Property Features

Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 45 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Vicky is a fantastic property manager. When I moved into ......”

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Apr 24,2012
Minithumbup
Viktoria
By: 'Helen'
Apr 24,2012
0 people found
this helpful
Vicky is a fantastic property manager. When I moved into the flat on the Monday, we didn't have the key for the bottom lock, there were a number of loose fittings and little did I know the oven was completely broken! Obviously I was thinking ...
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“Our washing machine started leaking on a Sunday. We rang ......”

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Apr 23,2012
Minithumbup
Viktoria
By: 'kenevans'
Apr 23,2012
0 people found
this helpful
Our washing machine started leaking on a Sunday. We rang Cedar Estates, who were incredibly helpful in running us through all the right checks, and specifically made sure that we still had hot water to our flat (the first time a lettings agent has ever ...
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“I first moved into the studio in 2005 and left last ......”

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Mar 28,2012
Minithumbup
By: 'Andrew'
Mar 28,2012
0 people found
this helpful
I first moved into the studio in 2005 and left last weekend. The only reason I moved out was I finally bought a property! During this period everyone at Cedar have been wonderful and very helpful especially Viktoria and Anne. They have been professional at all ...
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“The tenants for Cedar's agents are just big wallets. It's ......”

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Mar 17,2012
Minithumbdown
By: 'JD'
Mar 17,2012
6 people found
this helpful
The tenants for Cedar's agents are just big wallets. It's certain that they'll trick you to get as much money as they can. Don't ever agree to six-month contracts even if the initial rent seems good. A huge raise is waiting for you if you ...
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“I used Cedar Estates Letting to find my flat. I ......”

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Jan 13,2012
Minithumbup
By: 'SB'
Jan 13,2012
3 people found
this helpful
I used Cedar Estates Letting to find my flat. I dealt with Jonathon Kushner who was excellent. Fast, efficient service without the falseness and superficiality that you get from so many estate agents. I have no complaints at all and would wholeheartedly recommend them and ...
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“Extremely rude staff. They make it clear that they have ......”

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Jan 04,2012
Minithumbdown
By: 'BSD'
Jan 04,2012
6 people found
this helpful
Extremely rude staff. They make it clear that they have no time for tenants at all - i felt almost apologetic every time I had to contact them for anything. The person who did the inventory for me as I moved in warned me about ...
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“I was looking for a flat to rent in London. ......”

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Dec 08,2011
Minithumbup
By: 'Peter'
Dec 08,2011
0 people found
this helpful
I was looking for a flat to rent in London. I have been to many estate agency, until Cedar Estates offered me the perfect place, exactly the kind i was looking for. Amir Shafi was a great help in the procedure and he assisted me ...
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“TENANTS AVOID AT ALL COSTS!!!! MASSIVELY RIPPED OFF BY THESE ......”

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Dec 05,2011
Minithumbdown
By: 'gumbercules'
Dec 05,2011
5 people found
this helpful
TENANTS AVOID AT ALL COSTS!!!! MASSIVELY RIPPED OFF BY THESE JOKERS! Heres why you shouldn't go with them: - Large fees to move in - Large fees to move out (hidden in the small print on the contract) - They rip you off with the ...
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By: Cedar Estates
Dec 08, 2011
View all comments (1)
We tried to contact this tenant and find out which property they were from but they have not replied. We can only investigate a complaint if it is mentioned. We have not been informed of any problem. ...

“Out of five different agencies i've rented these are the ......”

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Nov 30,2011
Minithumbdown
By: 'CDJunkie'
Nov 30,2011
6 people found
this helpful
Out of five different agencies i've rented these are the most expensive. Watch out for the £174 moving in inventory fee and if you lock yourself out, out of every agency i know these are the first to charge a massive £54 for someone to open the ...
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“WISH I HAD READ THESE REVIEWS BEFORE I SIGNED ON ......”

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Nov 22,2011
Minithumbdown
By: 'Sean'
Nov 22,2011
5 people found
this helpful
WISH I HAD READ THESE REVIEWS BEFORE I SIGNED ON THE DOTTED LINE! DO NOT USE UNDER ANY CIRCUMSTANCES UNLESS YOU WANT TO SPEND THE 6-12 MONTHS REGRETTING IT!!!...
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“As a lanlord and vendor, I have been using Cedar ......”

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Nov 09,2011
Minithumbup
By: 'L'
Nov 09,2011
0 people found
this helpful
As a lanlord and vendor, I have been using Cedar Estates for over 15 years, during which time they have always been successful in achieving, or virtually, the rental quoted and the sale figure. I have found the personnel (in their increasing numbers!) couteous/smiling/efficient ...
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“I have had nothing but a smooth transation from Cedar ......”

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Nov 02,2011
Minithumbup
By: 'SM'
Nov 02,2011
0 people found
this helpful
I have had nothing but a smooth transation from Cedar Estates so far. Amir was extremley helpful and professional when viewing the flat and even answered any questions I had on his day off! He was also on hand to deal with or pass on ...
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“This is the first time i have used Cedar Estates ......”

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Oct 16,2011
Minithumbup
By: 'Mr.'
Oct 16,2011
0 people found
this helpful
This is the first time i have used Cedar Estates and i was very impressed right from the beginning. I have dealt in property for many years and used many agents but i found Cedar Estates to be the most professional and knowledgeable out of ...
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“We read some of the reviews on some of the ......”

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Aug 19,2011
Minithumbup
By: 'Sam'
Aug 19,2011
0 people found
this helpful
We read some of the reviews on some of the websites about Cedar Estates before we used them, and bearing in mind some of the 1 star reviews we were a bit nervous. Luckily we haven't had a single issue with them. All the members of ...
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“We recently rented a property through Cedar Estates. It has ......”

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Aug 18,2011
Minithumbup
By: 'Richard'
Aug 18,2011
0 people found
this helpful
We recently rented a property through Cedar Estates. It has been a very painless process and every single query/point of issue subsequently has been addressed extremely quickly, with an exceptional amount of professionalism and all of the individuals that I have dealt with at ...
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“So far I have been happy with Cedars, they always ......”

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Aug 16,2011
Minithumbup
By: 'JoMcC'
Aug 16,2011
0 people found
this helpful
So far I have been happy with Cedars, they always return our calls and have come back on all questions I had on the contracts. Everyone I have spoken to has been polite & friendly....
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“Used them to rent a property. The whole process beforehand ......”

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Aug 11,2011
Minithumbup
By: 'BK'
Aug 11,2011
0 people found
this helpful
Used them to rent a property. The whole process beforehand went really smooth and professional. Once we moved in, all problems were solved immediately....
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“have used Cedar Estates for about 15 years now and have ......”

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Jul 29,2011
Minithumbup
By: 'Russell'
Jul 29,2011
0 people found
this helpful
have used Cedar Estates for about 15 years now and have always found them efficiant and good service particually Alex...
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“I had the most positive experience with the Cedar Estates ......”

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Jul 27,2011
Minithumbup
By: 'FScandrett'
Jul 27,2011
0 people found
this helpful
I had the most positive experience with the Cedar Estates when finding a new property for rent. I especially would like to commend the hard work of Gregory Patalacci who really listen to what I was looking for in the flat and has helped to ...
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“Rude inhumane staff. Would never use again and would never ......”

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Jul 27,2011
Minithumbdown
By: 'Annoyed'
Jul 27,2011
5 people found
this helpful
Rude inhumane staff. Would never use again and would never recommend. Not only was there mice infestation which they didn't inform me and husband of when I was heavily pregnant and potential health hazard. Which they knew before rental as they had contract with pest ...
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“very professional , very capable, always find fair balance between tenant ......”

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Jul 27,2011
Minithumbup
By: 'udi'
Jul 27,2011
0 people found
this helpful
very professional , very capable, always find fair balance between tenant and landlord...
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“Its pretty obvious that the Cedar Estates staff are writing ......”

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Jul 20,2011
Minithumbdown
By: 'Unhappy'
Jul 20,2011
5 people found
this helpful
Its pretty obvious that the Cedar Estates staff are writing the positive reviews themselves here ! I mean how can everyone have bad service then suddenly like 4 people have 5/5 ratings Bad experience all round - rude staff and hidden costs ! They will try squeeze as much ...
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“I was living in the USA about to move to ......”

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Jul 20,2011
Minithumbup
By: 'Jennifer'
Jul 20,2011
0 people found
this helpful
I was living in the USA about to move to London. Through email and phone calls, I was able to secure a flat in London in time for my move date which was only in a couple of week's time. Jonathan Kushner was very professional ...
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“Very rude staff with no customer service skills. Hang up ......”

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Jul 19,2011
Minithumbdown
By: 'kate.t.'
Jul 19,2011
4 people found
this helpful
Very rude staff with no customer service skills. Hang up on you during calls. Will lie and say anything to get your money and when they do they treat you like crap afterwards. Handyman comes in when pleased with no prior notice and they arrange ...
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“Alex and the team at Cedar Estates have been introducing ......”

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Jul 14,2011
Minithumbup
By: 'david'
Jul 14,2011
0 people found
this helpful
Alex and the team at Cedar Estates have been introducing excellent quality tenants and delivering extremely good results for some years now. I've always found Alex to be courteous and polite, having a very good local knowledge and consistently providing sound advice....
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“I recently used Cedar Estates, and dealt with their employee ......”

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Jul 14,2011
Minithumbup
Alex
By: 'Carly'
Jul 14,2011
0 people found
this helpful
I recently used Cedar Estates, and dealt with their employee Alex. I was very pleased with the level of service received, with the help of Alex we managed to negotiate good terms for the tenancy agreement, Alex was very helpful throughout and always responded promptly. ...
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“Rented my property through Cedar, was very happy with them. ......”

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Jul 14,2011
Minithumbup
Alex
By: 'Jamie'
Jul 14,2011
0 people found
this helpful
Rented my property through Cedar, was very happy with them. Had a few small issues with the property but Alex the lettings manager helped me every step of the way (unusual for an agent!)...
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“Alex was instrumental in finding me the property I wanted. ......”

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Jul 14,2011
Minithumbup
Alex
By: 'Joel'
Jul 14,2011
1 people found
this helpful
Alex was instrumental in finding me the property I wanted. I rented through Cedar, customer service & attention to detail was great, will do again 100%!...
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“Very Professional outfit ,any problems rectified instantly, wish all businesses ......”

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Jul 14,2011
Minithumbup
By: 'kruzinkrush'
Jul 14,2011
0 people found
this helpful
Very Professional outfit ,any problems rectified instantly, wish all businesses were like this. Highly recommend...
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“Would highly recommend cedar estate's as their efforts only became ......”

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Jul 14,2011
Minithumbup
By: 'mark115'
Jul 14,2011
0 people found
this helpful
Would highly recommend cedar estate's as their efforts only became more determined in an increasingly harder market. There agents worked round the clock with a very high standard management team. There in house maintenance team run by victoria where very professional and friendly whatever the ...
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Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

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Cedar Estates