Cedar Estates
4.3/5, 320 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction



Property Features

Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 45 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Alex at cedar estates has been letting properties for us ......”

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Jul 13,2011
Minithumbup
Alex
By: 'Jamie'
Jul 13,2011
0 people found
this helpful
Alex at cedar estates has been letting properties for us for a number of years now always introducing quality tenants to us. I've always found Alex and the team efficient, reliable and friendly. Thanks for all your work!...
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“When looking for a flat in West Hampstead to rent ......”

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Jul 13,2011
Minithumbup
By: 'Claudia'
Jul 13,2011
0 people found
this helpful
When looking for a flat in West Hampstead to rent i went to all the local agents, but Cedar Estates were by far the best. I was told about flats as soon as they came on the market, and was given same day viewings. They ...
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“Don't use them!!!! We actually had to take them to ......”

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Jul 07,2011
Minithumbdown
By: 'the'
Jul 07,2011
3 people found
this helpful
Don't use them!!!! We actually had to take them to court and won the case against them for mis selling their properties. They even had a legal team representing them. They lie, give extremely poor service, are aggressive and bullies. Keep an eye out for ...
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“The people working in the West Hampstead branch are generally ......”

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Jun 23,2011
Minithumbdown
By: 'anonymous'
Jun 23,2011
3 people found
this helpful
The people working in the West Hampstead branch are generally rude and frustrating to talk to. When asked a simple question, the answer is invariably \'i don\'t know\'. They have quite high fees and are very slow when it comes to fixing something (...
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“Bad Service , Rude, Aggressive and UnprofessionalI will never use them ......”

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Jun 21,2011
Minithumbdown
By: 'Anon'
Jun 21,2011
3 people found
this helpful
Bad Service , Rude, Aggressive and Unprofessional I will never use them again and advise people against using them !!...
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“I have recently signed up with the agency and am ......”

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May 18,2011
Minithumbup
By: 'NS'
May 18,2011
0 people found
this helpful
I have recently signed up with the agency and am until now impressed with its service, and speed of help when you ask for it. Very friendly and helpful - so far, nothing negative to report and I expect it to remain that way....
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“One years experience of Cedar Estates was more than enough. ......”

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Apr 20,2011
Minithumbdown
By: 'ABCD'
Apr 20,2011
3 people found
this helpful
One years experience of Cedar Estates was more than enough. Never using them again. A bunch of rude, incompetent, unhelpful, lazy people. The type of agents that give estate agents a bad name. They do everything on the cheap, but charge you extortionate rates. They ...
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Was this helpful? Yes
By: MS
Nov 22, 2011
View all comments (1)
OH IF ONLY I HAD READ THESE REVIEWS BEFORE I TOOK MY FLAT!!!REALLY REGRET EVER DEALING WITH CEDAR ESTATES!!DO NOT USE ...

“Very unprofessional and incorrect agent. Waist of time....”

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Mar 26,2011
Minithumbdown
By: 'marilon'
Mar 26,2011
2 people found
this helpful
Very unprofessional and incorrect agent. Waist of time....
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“1 year experience with Cedar Estate, and the staff are a ......”

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Mar 24,2011
Minithumbdown
By: 'paul235'
Mar 24,2011
2 people found
this helpful
1 year experience with Cedar Estate, and the staff are a mix of friendly/rude. The woman handling contracts/admin is definitely an incompetent bubble-head. Hidden fees, and over-priced. Tenants & Landlords beware. ...
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“So rude, and so expensive, but what is so much ......”

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Mar 18,2011
Minithumbdown
By: 'BL1'
Mar 18,2011
2 people found
this helpful
So rude, and so expensive, but what is so much worse is that they do not even do their job properly! They are ill informed and badly organised. Their sole objective is to squeeze money out of you. You will get no reasonable information or ...
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“Terrible service, rude, over-expensive.... Everything that could go wrong went ......”

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Mar 09,2011
Minithumbdown
By: 'Unhappy'
Mar 09,2011
2 people found
this helpful
Terrible service, rude, over-expensive.... Everything that could go wrong went wrong and not one apology was offered!...
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“I was very pleased with the level of service,the ......”

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Feb 18,2011
Minithumbup
By: 'Style87'
Feb 18,2011
0 people found
this helpful
I was very pleased with the level of service,the flat and the management side. I am very happy the fact that I got exactly what I paid for. Very high level of service. I think not everyone is AWARE of the market which is ...
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“Excellent service, found great tenant and would definitely use Cedar ......”

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Feb 18,2011
Minithumbup
By: 'Chez'
Feb 18,2011
0 people found
this helpful
Excellent service, found great tenant and would definitely use Cedar Estates again....
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“Dealings with a few individuals in the branch have been ......”

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Feb 16,2011
Minithumbdown
By: 'Annabel'
Feb 16,2011
1 people found
this helpful
Dealings with a few individuals in the branch have been appalling, but they get the extra star for a couple of others who are generally pretty good. Expensive though, and charge for lots of extras. And poor service and extremely rude emails (a non sentence ...
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“Horrible! Horrible! Horrible!The experiences I've had with them - ......”

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Oct 24,2010
Minithumbdown
By: 'distressed'
Oct 24,2010
2 people found
this helpful
Horrible! Horrible! Horrible! The experiences I've had with them - I wouldn't wish them on anyone on humanitarian grounds. Please do not use them under any circumstances, whatever your level of desperation. You're better off sleeping rough or at a cheap b&b or even ...
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“Unprofessional. Charges money, does nothing. Cant give you any clear ......”

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Oct 22,2010
Minithumbdown
By: 'Kamila'
Oct 22,2010
2 people found
this helpful
Unprofessional. Charges money, does nothing. Cant give you any clear infomations. Highest administrative fee I have seen (checked more than 50 agencies). Rude and unhelpful people. Made a mistake signing a contract, but needed the place quickly. Will never be back and seriosuly discourage anyone from ...
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Was this helpful? Yes
By: BL1
Mar 18, 2011
View all comments (1)
Totally agree! ...

“...”

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Aug 20,2010
Minithumbdown
By: 'mayfair'
Aug 20,2010
0 people found
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“In general, difficult to deal with. Mean people. I was ......”

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Mar 14,2010
Minithumbdown
By: 'zope'
Mar 14,2010
3 people found
this helpful
In general, difficult to deal with. Mean people. I was regreting about signing a contract with them before I did it. I just loved the flat and I had no time to find another one, otherwise I'd not do business with these people. Just hope ...
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“Very impolite & mean when you leave them. Even if you ......”

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Apr 09,2009
Minithumbdown
By: 'L'
Apr 09,2009
3 people found
this helpful
Very impolite & mean when you leave them. Even if you were the perfect tenant with not even 1 hour late of payment, they will come up with all types of excuses to take more than half your deposit. Imagine that even the inventory company told me ...
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“...”

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Sep 10,2008
Minithumbdown
By: 'Anonymous'
Sep 10,2008
0 people found
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Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
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Staff picture Courtney
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Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

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