Cedar Estates
4.3/5, 320 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction



Property Features

Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 45 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“These guys are amazing. They make everything fun and simple. ......”

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Jul 17,2017
Minithumbup
Viktoria
Alex
By: 'Dannyz'
Jul 17,2017
0 people found
this helpful
These guys are amazing. They make everything fun and simple. They are professional, efficient and very, very polite. Great services/Great team. I do not often Highly recomend anything. I do recommend these guys and all their property services. Danny Z...
read full review
Comment on agent fees
More them acceptable and they work damn hard.
Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear Danny, Thank you for such a great review. We're so glad to hear that you are so pleased with all aspects of our services. We always work hard to ensure that all clients receive a positive experience with us. It has always been a pleasure dealing with you and we look forward to seeing you soon. Cedar Estates ...

“I would avoid Cedar at all costs. Go somewhere else. ......”

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Jul 11,2017
Minithumbdown
Trevor
By: 'Gemma'
Jul 11,2017
2 people found
this helpful
I would avoid Cedar at all costs. Go somewhere else. If they are unethical and disrespectful (Trevor) at the outset, as I have witnessed, it is not worth imagining how difficult they would be should you rent a property via them. For landlords, I would ...
read full review
Was this helpful? Yes
By: Cedar Estates
Jul 18, 2017
View all comments (3)
Dear Gemma, It is difficult to resolve the situation or investigate this without any further information, as we don't seem to have a record of the name you have given as ever being registered. We hope you will reconsider and get in touch to discuss this. If not, we wish you the best of luck for the future. Cedar Estates ...

“I have bought, sold & let properties through Sam for many ......”

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Jun 29,2017
Minithumbup
By: 'J'
Jun 29,2017
0 people found
this helpful
I have bought, sold & let properties through Sam for many years. He has always been professional, helpful and honest and within an industry where there is so much competition....
read full review
Was this helpful? Yes
By: Cedar Estates
Jul 13, 2017
View all comments (1)
Dear Joel, Thank you for such lovely feedback. We always endeavor to ensure the process is as smooth as possible and our sales team is very safe in the hands of Sam Garcia. We hope to see you again very soon. ...

“Viktoria has been there for us for 5 years now. We're ......”

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Jun 29,2017
Minithumbup
Viktoria
Viktoria
By: 'Dana'
Jun 29,2017
0 people found
this helpful
Viktoria has been there for us for 5 years now. We're with Cedar since we arrived in London, and mainly thanks to Viktoria. I can't count the times we needed something urgent fixed, and she's always there for us, helpful and full of smiles you can ...
read full review
Comment on agent fees
-
Was this helpful? Yes
By: Cedar Estates
Jul 13, 2017
View all comments (1)
Dear Dana, Thank you very much for such kind words. Viktoria has been the company for over 10 years now and she is a pleasure to work with! We are truly grateful to have built such lasting relationships with our Tenants and we will always do everything we can to ensure and safeguard the proper enjoyment of their homes. I'm sure you will continue to be very happy here and we hope to see you soon! Cedar Estates ...

“Very professional and friendly, reliable people. Always an answer to ......”

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Jun 29,2017
Minithumbup
Trevor
By: 'Anne'
Jun 29,2017
0 people found
this helpful
Very professional and friendly, reliable people. Always an answer to hand and good in responding. I would definitively recommend this branch. Trevor has been very detailed, open and honest when showing me around which I really appreciated. Best, Anne...
read full review
Was this helpful? Yes
By: Cedar Estates
Jul 13, 2017
View all comments (1)
Dear Anne, Thank you for your review. We are very pleased to hear that we are maintaining such high communication with our Tenants. We always aim to make moving house as stress-free as possible and ensure that all of our clients feel comfortable with the process. We hope you are very happy in your new home and will always be here to help if you need us. Cedar Estates ...

“Trevor was very helpful and went above and beyond to ......”

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Jun 28,2017
Minithumbup
Trevor
By: 'Josh'
Jun 28,2017
0 people found
this helpful
Trevor was very helpful and went above and beyond to secure our property for us once we decided to offer. Everything was explained clearly with no hidden costs and so far has been very professional and responsive....
read full review
Was this helpful? Yes
By: Cedar Estates
Jul 10, 2017
View all comments (1)
Dear Josh, Thank you for your kind review. We always endeavor to provide a high level of customer service and we hope youll be very happy in your new home! Cedar Estates ...

“I have been interacting with Alex at Cedar Estates for ......”

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Jun 27,2017
Minithumbup
Alex
By: 'HH'
Jun 27,2017
0 people found
this helpful
I have been interacting with Alex at Cedar Estates for more than years. I find him very professional and helpful. Wished the renewal fees were smaller!...
read full review
Comment on agent fees
Renewal fees are a bit high for the tenants.
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear HH, Thank you for your feedback. We always endeavor to help our clients with any queries or issues they may to ensure the proper enjoyment of their home. It was a pleasure dealing with you and hope to see you back soon! Cedar Estates ...

“Very quick and efficient service. We managed to find a ......”

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Jun 27,2017
Minithumbup
Jordan
By: 'John'
Jun 27,2017
0 people found
this helpful
Very quick and efficient service. We managed to find a place we were very happy with within one day of searching....
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear John, Thank you for your feedback. We're so pleased to have helped you find your new home. We hope you will both continue to be very happy there. Cedar Estates ...

“Jordan was helpful in showing me flats appropriate to my ......”

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Jun 27,2017
Minithumbup
Jordan
By: 'Paul'
Jun 27,2017
0 people found
this helpful
Jordan was helpful in showing me flats appropriate to my search and in the initial follow-up following my offer. Paperwork was delivered promptly and the companies contracted with for reference checks and inventory were also efficient....
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear Paul, Thank you for your review. We are always conscious of providing a high level of customer service. It's lovely to hear that you're experience with us was a positive one. Cedar Estates ...

“We have lived in a property managed by Cedar for ......”

Share on :
Jun 27,2017
Minithumbup
Alex
Viktoria
By: 'Emily_90'
Jun 27,2017
1 people found
this helpful
We have lived in a property managed by Cedar for four years now and have never had any issues. Both Alex and Viktoria are always there whenever there are any issues with the property and it's always quickly sorted. Very friendly and helpful - thank ...
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear Emily, Thank you for your feedback. We're so glad to hear that you're happy with all departments within the company and we hope to continue the lovely working relationship we have with you. Cedar Estates ...

“Jordan was a great help when finding my last 2 flats ......”

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Jun 27,2017
Minithumbup
Jordan
By: 'Sandra'
Jun 27,2017
0 people found
this helpful
Jordan was a great help when finding my last 2 flats in West Hampstead, and he'll always be the one I'll turn to first when looking for a new place. He is always keeping in touch, providing updates in a timely manner and is very flexible ...
read full review
Comment on agent fees
Fees are fine and in line with market
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear Sandra, Thank you for your review. You were always a pleasure to deal with and we hope to see you again soon. Cedar Estates ...

“Cedar Estate has managed a little flat of mine for ......”

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Jun 27,2017
Minithumbup
Alex
Viktoria
By: 'Sammi'
Jun 27,2017
0 people found
this helpful
Cedar Estate has managed a little flat of mine for a number of years and have been consistently professional and efficient. I would highly recommend them....
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear Sammi, Thank you for your lovely feedback. We are pleased to hear that everything is always dealt with efficiently for you- it's always been a pleasure dealing with you. Cedar Estates ...

“Right from our first email communication, they have been responsive ......”

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Jun 27,2017
Minithumbup
Trevor
By: 'JamesP'
Jun 27,2017
0 people found
this helpful
Right from our first email communication, they have been responsive and helpful. We were sent a number of flats to consider which met our requirements, and as we prepare to move in they have continued this level of support. Would definitely use again...
read full review
Comment on agent fees
The fees are clearly outlined on their website, and at the lower end compared to others
Was this helpful? Yes
By: Cedar Estates
Jun 27, 2017
View all comments (1)
Dear James, Thank you for the kind review. You have both been a pleasure to deal with from the beginning and we hope to continue to make the process as stress free as possible for your upcoming move in. If there's anything all we can further do to help, then please do let us know. Cedar Estates ...

“I recently found a flat through Alex Croft at Cedar ......”

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Jun 27,2017
Minithumbup
Alex
By: 'Nick'
Jun 27,2017
0 people found
this helpful
I recently found a flat through Alex Croft at Cedar Estates. Alex made the process painless and was extremely efficient throughout. He provided an excellent service and always was professional and approachable. I would highly recommend Alex to anyone looking for a property....
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“Alex has always been exceptional and most importantly found me ......”

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Jun 27,2017
Minithumbup
Alex
By: 'Duncan'
Jun 27,2017
0 people found
this helpful
Alex has always been exceptional and most importantly found me great tenants. Ongoing management impeccable. Generally solid organisation and happy to recommend....
read full review
Was this helpful? Yes

“Jordan was very helpful in finding what we wanted.Victoria ......”

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Jun 26,2017
Minithumbup
Viktoria
Jordan
By: 'Yaniv'
Jun 26,2017
0 people found
this helpful
Jordan was very helpful in finding what we wanted. Victoria is always available and helpful for maintenance issues. Very good service....
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 26, 2017
View all comments (1)
Dear Yaniv, Thank you for your review, it's lovely to hear such feedback from a tenant who has been with us for so long. It's a pleasure dealing with you and we're always here to help. Cedar Estates ...

“I have been with cedar estates for a year now ......”

Share on :
Jun 26,2017
Minithumbup
Viktoria
By: 'Ciara'
Jun 26,2017
0 people found
this helpful
I have been with cedar estates for a year now and I couldn't of asked for a better estate agent to go with. This was my first move to London and a new flat and they were so helpful and friendly. Viktoria is so efficient ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Cedar Estates
Jun 26, 2017
View all comments (1)
Dear Ciara, Thank you for your review. It has truly been a pleasure dealing with you over the last year - we're sorry to see you go. Best of luck for the future and you're welcome back anytime. Cedar Estates ...

“Viktoria was amazing! Any problem we had she promptly helped ......”

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Jun 26,2017
Minithumbup
Viktoria
By: 'Iris'
Jun 26,2017
0 people found
this helpful
Viktoria was amazing! Any problem we had she promptly helped us, replying right away and asking someone to fix it, so within the next day (sometimes even the same day) everything was fixed and sorted out. Furthermore, she was very responsive and friendly. Definitively, someone ...
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 26, 2017
View all comments (1)
Dear Iris, Thank you for your review. It's been our pleasure dealing with you over the last year. We are always here to help and we're glad your experience with us was such a positive one. Cedar Estates ...

“An amazing agency who was there when we needed it. ......”

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Jun 26,2017
Minithumbup
Viktoria
Jordan
By: 'Pedro'
Jun 26,2017
0 people found
this helpful
An amazing agency who was there when we needed it. Couldn't have asked for more - any problem we had was dealt with speedily. Highly recommend them....
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 26, 2017
View all comments (1)
Dear Pedro, Thank you for your review. We always endeavor to provide a high quality service for our Landlords and Tenants alike. It's great to hear that your time with us was so positive and from all of us here at Cedar Estates, we wish you the best in your next home. Cedar Estates. ...

“We used Jordan from cedar estates for our current home, ......”

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Jun 26,2017
Minithumbup
Jordan
By: 'Sam'
Jun 26,2017
0 people found
this helpful
We used Jordan from cedar estates for our current home, I call him regarding a property that had just been let and I was about to hang up on him but he convinced me to view some houses and I reluctantly said yes as I ...
read full review
Comment on agent fees
Fees were not cheap but the result is worth it, the inventory was so professional and the cedar estate staff, amazing
Was this helpful? Yes
By: Cedar Estates
Jun 26, 2017
View all comments (1)
Dear Sam Thank you for your feedback. It was lovely dealing with you from the beginning of the process and we pride ourselves on providing a positive experience for our Tenants all the way through their time with us. We're so glad that you are all happy in your new home! Cedar Estates, ...

“I was recommended Cedar Estates, to help me find a ......”

Share on :
Jun 26,2017
Minithumbup
Jordan
By: 'Luke_B'
Jun 26,2017
0 people found
this helpful
I was recommended Cedar Estates, to help me find a property in a fun & trendy area, i.e. West Hampstead, when I moved down from Manchester to London. Jordan showed me a few properties and I moved in a few weeks later. Sadly, I'm moving ...
read full review
Comment on agent fees
Fees were fairly standard. Not higher or lower than the usual London rates.
Was this helpful? Yes

“Trevor was very helpful and informative with regards to the ......”

Share on :
Jun 26,2017
Minithumbup
Trevor
By: 'Karrie'
Jun 26,2017
0 people found
this helpful
Trevor was very helpful and informative with regards to the flat my friend and I were looking at. He was also good at explaining things to a newbie renter too....
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 26, 2017
View all comments (1)
Dear Karrie, Thank you for your review. We're always on hand to reassure and advise tenants to make sure they find what they're looking for. We hope that your relocation from Scotland is a pleasant one, and look forward to dealing with you soon. Cedar Estates ...

“Jordan was very good at keeping me informed about new ......”

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Jun 26,2017
Minithumbup
By: 'JG'
Jun 26,2017
0 people found
this helpful
Jordan was very good at keeping me informed about new properties and finding one that met my requirements. The process was really quick and smooth...
read full review
Was this helpful? Yes

“We rented a property managed by Cedar Estates for over ......”

Share on :
Jun 12,2017
Minithumbup
Viktoria
By: 'MA'
Jun 12,2017
0 people found
this helpful
We rented a property managed by Cedar Estates for over a year. The service was always pretty good. From the initial viewings with Amanda, she was very supportive and we had a contract in place fairly quickly. Once in the property, Vicky was always very ...
read full review
Comment on agent fees
No special comment.
Was this helpful? Yes
By: VIktoria Herkner
Jun 14, 2017
View all comments (1)
Dear Manuel, Thank you very much for your kind feedback- it was a pleasure having you as a Tenant! Wishing you all the best in the near future and good luck with your new place. ...

“I had the pleasure to stay a whole year in ......”

Share on :
Mar 02,2017
Minithumbdown
By: 'Nick'
Mar 02,2017
3 people found
this helpful
I had the pleasure to stay a whole year in a rented apartment near their office. The agency is capable to stress you doing psychologic tricks when you book the first viewing, making you rush to fill their contract without reading all the clauses which ...
read full review
Was this helpful? Yes
By: Cedar Estates
Jun 09, 2017
View all comments (1)
Dear Nick, Thank you for your feedback. We always endeavour to provide a high level of customer service and as a result of this have many Tenants and Landlords alike who have been clients of ours for many years. We are sorry to hear that you feel that your experience with us was not positive for you. Our team is here to answer any queries you may have and pride ourselves on ensuring our clients feel comfortable. Unfortunately there are always maintenance issues in properties that can't al ...

“Perfect service. We were in such a rush to move ......”

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Jan 27,2017
Minithumbup
Jordan
By: 'Izzy'
Jan 27,2017
1 people found
this helpful
Perfect service. We were in such a rush to move and Jordan made it happen within 2 days from start to finish. Couldn't be happier with our property....
read full review
Was this helpful? Yes

“We have been very impressed with Trevor from Cedar Estates. ......”

Share on :
Sep 06,2016
Minithumbup
Trevor
By: 'Danielle'
Sep 06,2016
0 people found
this helpful
We have been very impressed with Trevor from Cedar Estates. He has gone over and beyond what was necessary; brand new furniture was delivered at little notice, a contractor carried out repairs within days of notification. I would wholeheartedly recommend this estate agents....
read full review
Was this helpful? Yes

“If there were a zero-star, I would have rated that ......”

Share on :
May 21,2016
Minithumbdown
By: 'No,'
May 21,2016
3 people found
this helpful
If there were a zero-star, I would have rated that way... I wish I have found this site before I dealt with them, now only hoping that one less person would have to experience this. The agency should have any fixing completed and promised furniture ...
read full review
Was this helpful? Yes

“One review here says RUN", I wish I'd listened. This ......”

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Jun 28,2015
Minithumbdown
Alex
By: 'Victim'
Jun 28,2015
13 people found
this helpful
One review here says RUN", I wish I'd listened. This is the least professional agency I have ever had the misfortune to rent from, and I've lived in Yorkshire. I took over a tenancy late and soon there was one slight issue, once my flatmates ...
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Was this helpful? Yes

“Trevor was fantastic through our process, he was prompt on ......”

Share on :
Aug 14,2014
Minithumbup
Trevor
By: 'S.Coates'
Aug 14,2014
0 people found
this helpful
Trevor was fantastic through our process, he was prompt on sorting out our forms and agreements and delivered on his promise that our place would be in good condition when we moved in. Trevor is friendly and very approachable, making the ordeal more pleasant and ...
read full review
Was this helpful? Yes
Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

Awards won by Cedar Estates

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