Cedar Estates
4.3/5, 320 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction



Property Features

Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 45 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Very helpful, efficient and polite!...”

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May 18,2018
Minithumbup
By: 'Ligia'
May 18,2018
0 people found
this helpful
We needed a couple of services on the flat so far, and Cherif was extremely helpful in both of them. He always replies quickly and gets things sorted right away. I'm happy to know we can count on him. Definitely recommend him!...
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“Quick and easy process...”

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May 15,2018
Minithumbup
Jordan
By: 'Farah'
May 15,2018
0 people found
this helpful
Jordan went above and beyond to help me look for a flat within my budget. I needed to move in to a home ASAP and he made the process so quick and easy. He was very professional and had a positive attitude throughout the process. ...
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“Flat Renting Process Flat...”

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May 15,2018
Minithumbup
Jordan
By: 'Nisma'
May 15,2018
0 people found
this helpful
Jordan Collins makes one of the least fun things, looking for a new flat, so easy and so smooth. He helped my sister and I find the perfect place to live, updating us at every step of the way. Jordan is approachable and easy to ...
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Was this helpful? Yes

“Five stars to Sam!...”

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May 09,2018
Minithumbup
By: 'Sian'
May 09,2018
0 people found
this helpful
Sam really went above and beyond to provide me with all the assistance I needed to secure my tenancy. He took calls out of hours, and no question was left unanswered....
read full review
Comment on agent fees
Fees are typical.
Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Sian, Thank you for such a great review. We are so glad to hear what a positive experience you have had with us. It is one of our highest priorities to ensure customer satisfaction and maintain a high level of customer communication. You have a been a pleasure to deal with. Cedar Estates. ...

“Great Service...”

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Apr 30,2018
Minithumbup
Trevor
Viktoria
By: 'Great'
Apr 30,2018
0 people found
this helpful
The agency is really professional and very quick to help for any queries. Trevor is really a great agent! Victoria and Cherif are really kind and helpful with all the maintenance staff....
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Comment on agent fees
really good
Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear 'Great Service', Thank you for such a kind review. We are so pleased that you were impressed by our high level of customer service and our efficiency to deal with any issues that may arise. Our property maintenance team are always there to ensure that our Tenants are happy in their homes. We were so sorry to see you go, please come back and visit us on your return to the UK. ...

“Excellent...”

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Apr 30,2018
Minithumbup
By: 'Matt'
Apr 30,2018
0 people found
this helpful
Sam went the extra mile to help me find the perfect property. Followed up with any questions I had an guided me seamlessly through each step. Thank you Sam, great job....
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Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Matt, Thank you for such a wonderful review. We will always do everything possible to ensure that our high level of customer service shines through in all departments. You can rest assured that we are always here to help. From all of us here, we hope you are both enjoying your new home together. Cedar Estates ...

“Very helpful!...”

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Apr 30,2018
Minithumbup
By: 'Matt'
Apr 30,2018
0 people found
this helpful
Cherif is eager to help and does not delay in doing so. He went the extra mile to help me with questions I had and provided information I needed with a quick turn around time. Fantastic....
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Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Matt, Thank you for such a kind review. Our highly skilled and experienced property management team are always on hand for any advice or help you may need. We endevour to remain as efficient as possible - even through the busy periods. We hope you are enjoying your new home! Cedar Estates ...

“Great job...”

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Apr 29,2018
Minithumbup
Jordan
By: 'Maria'
Apr 29,2018
0 people found
this helpful
Jordan is been extremely helpful helping us to find a flat, and he is been also very efficient with couple of things we had to sort out. He is been assisting us from the beginning till now and also after renting the property he is ...
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Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Maria, Thank you for such a glowing review! We are very pleased to hear that you were so impressed with Jordan's exceptionally high level of customer service. It is one of our highest priorities to ensure that we build such strong relationships with all of our clients and also ensure that they receive as much of a stress-free process as possible. You are a pleasure to deal with. Cedar Estates ...

“Excellent service!...”

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Apr 25,2018
Minithumbup
By: 'J'
Apr 25,2018
0 people found
this helpful
I found dealing with Cedars accounts department far superior than other agents I have used in the past. Marc sorted out any rent query issues promptly and efficiently and ensured my deposit was returned as soon as possible. Nothing was too much trouble, he was ...
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Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Jane, Thank you for your kind words. Our accounts team is highly skilled and efficiency is always a top priority. We are thrilled to hear that you are impressed with Marc's customer care and we are always here to help whenever you need us. Cedar Estates ...

“Great service...”

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Apr 24,2018
Minithumbup
Trevor
By: 'Molly'
Apr 24,2018
0 people found
this helpful
Trevor was very helpful and accommodating. He promptly responded to our questions, and was able to get the property leased to us quickly. He is always friendly and polite in our dealings with him....
read full review
Comment on agent fees
I wish agents didn’t charge fees, however his were in line with expectations.
Was this helpful? Yes
By: Cedar Estates
May 14, 2018
View all comments (1)
Dear Molly, Thank you for your kind words. It is always at the top of our priorities to make the moving process as stress free as possible. It has been a pleasure dealing with you and we hope you are enjoying your new home! Cedar Estates ...

“Amazing service...”

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Apr 20,2018
Minithumbup
Viktoria
By: 'Sisou'
Apr 20,2018
0 people found
this helpful
We are renting a flat in West Hampstead for 5 years and got sometimes urgent issues during week end and week day at some late time but surprisingly we were always able to contact Viktoria who was always available and always did her best to address ...
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Comment on agent fees
good
Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear Sisou, So lovely to receive a review from you. Viktoria can always be relied upon to go above and beyond to help her Tenants. She is a highly valued member of our team and we are all lucky to have such a skilled and experienced property manager. After 5 years as a Tenant of ours, we were truly sorry to see you go. We wish you the best of luck for the future. Cedar Estates ...

“Easy & Efficient...”

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Apr 20,2018
Minithumbup
Trevor
Viktoria
By: 'Hannah'
Apr 20,2018
0 people found
this helpful
We recently rented a flat through Cedar Estates. The whole process was made very easy by Trevor, communication was impeccable and cery efficient considering it was such a busy lead up to Christmas. Upon moving in, Viktoria has been most helpful in answering questions and ...
read full review
Comment on agent fees
Fees were as expected when moving properties.
Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear Hannah, Thank you for your review. We always endeavour to provide a high level of customer service and we are always on hand to help. We hope you'll both be very happy in your new home Cedar Estates ...

“Good service...”

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Apr 19,2018
Minithumbup
Trevor
By: 'CC'
Apr 19,2018
0 people found
this helpful
We have had a great service from Cedar Estates. They found us a nice flat in our desired area and made the process very simple....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear CC, Thank you for your feedback. It's great to hear that you were so impressed with Trevor's ability to understand what his client's requirements are and match it with our stock. We hope you are both still enjoying your home. Cedar Estates ...

“100% recommend...”

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Apr 05,2018
Minithumbup
Jordan
By: 'E.'
Apr 05,2018
0 people found
this helpful
Had a brilliant experience with Cedar Estates. After a very long and stressful flat search, Jordan Collins from Cedar went above and beyond to help us! From showing us a flat in his own time outside of business hours to working super hard at securing ...
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Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear E. Dodd, Thank you for such a lovely review. We are thrilled to hear that you were so impressed with Jordan's high level of care and customer service. You can always rely on him to adapt as much as possible to the client to make the situation as smooth and stress free as possible. From all of us here, we hope you are looking forward to moving into your new home. Cedar Estates ...

“As someone who buys, sell and rents properties for a ......”

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Nov 19,2017
Minithumbup
By: 'George'
Nov 19,2017
0 people found
this helpful
As someone who buys, sell and rents properties for a living, I have built up relations and worked with many estate agents over many years. This was my first transaction with Cedar Estates and I hope we will work together again soon. Sam Garcia was ...
read full review
Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear George, Thank you for such a great review. Sam is always dedicated to ensure that he provides an exceptional service to all of his clients. His consistent care and attention to detail is often realised. We are so glad to hear that you has such a positive experience. We hope to hear from you again soon. Cedar Estates. ...

“We had great pleasure to work with Cedar Estate agency ......”

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Nov 07,2017
Minithumbup
Alex
Jordan
By: 'Shimon'
Nov 07,2017
0 people found
this helpful
We had great pleasure to work with Cedar Estate agency for the last 3 years. Starting with Jordan Collins who helped us to find a perfect property in a very short time and Alex Croft who guided us through our tenancy period and was happy to ...
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Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear Shimon, Thank you for your review. We are so pleased to hear that you had such a positive experience with us. You were a pleasure to deal with. Cedar Estates ...

“Viktoria was managing the property we were renting.She's been ......”

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Nov 02,2017
Minithumbup
Viktoria
By: 'Alexis'
Nov 02,2017
0 people found
this helpful
Viktoria was managing the property we were renting. She's been a delight to interact with, always answering rapidly and providing help when needed. From when we moved in to when we left!...
read full review
Was this helpful? Yes
By: Cedar Estates
Apr 20, 2018
View all comments (1)
Dear Alexis, Thank you for your kind words. It is always important for us to ensure that we provide the highest level of customer service possible. You were always such a pleasure to deal with and we were very sorry to see you go. We wish you the best of luck. Cedar Estates. ...

“My partner and I arranged viewings with Sam from Cedar ......”

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Oct 25,2017
Minithumbup
By: 'Meg'
Oct 25,2017
0 people found
this helpful
My partner and I arranged viewings with Sam from Cedar on a Monday morning. He was polite, kept our best interests in sight, and thoughtfully helped us through the whole process all while helping us both stay relaxed and calm (not easy when finding property ...
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Comment on agent fees
Fees were fair for the service we received.
Was this helpful? Yes

“Sophie Leaver was exceptionally accommodating and helpful throughout the process ......”

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Oct 08,2017
Minithumbup
By: 'HM'
Oct 08,2017
0 people found
this helpful
Sophie Leaver was exceptionally accommodating and helpful throughout the process of finding a new flat, and has gone above and beyond to provide advice and support since we moved in....
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Was this helpful? Yes
By: Cedar Estates
Oct 13, 2017
View all comments (1)
Dear Harry, Thank you for such a great review. We are so pleased to hear that you were impressed with our high level of service and after care. We always endeavor to ensure that our Tenants stay happy in their new home. It is always such a pleasure dealing with you and Harriet and we are always on hand if you need us. Cedar Estates ...

“Jordan has been excellent through the entire process. He worked ......”

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Oct 05,2017
Minithumbup
Jordan
By: 'Meghan'
Oct 05,2017
0 people found
this helpful
Jordan has been excellent through the entire process. He worked hard to get us our flat and succeeded. Without him we wouldn't have our dream flat! He's made the whole experience fun, smooth and successful! I definitely recommend working with Jordan....
read full review
Comment on agent fees
Great
Was this helpful? Yes

“Thanks very much to Alex and Viktoria for the great ......”

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Oct 04,2017
Minithumbup
Viktoria
Alex
By: 'Personable'
Oct 04,2017
0 people found
this helpful
Thanks very much to Alex and Viktoria for the great service. They have been very responsive to any issues in the flat and repaired things very quickly. They were also very flexible and considerate about changes to my contract when this was needed and really ...
read full review
Comment on agent fees
Fees were charged
Was this helpful? Yes
By: Cedar Estates
Oct 13, 2017
View all comments (1)
Thank you for such positive feedback. We're glad to hear that you received such support from all departments of our team and we value the strong relationships we build with our Tenants. You were always so lovely to deal with and we are always happy to help. Cedar Estates ...

“I have worked with Viktoria for over a year and ......”

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Sep 28,2017
Minithumbup
Viktoria
By: 'Alex'
Sep 28,2017
0 people found
this helpful
I have worked with Viktoria for over a year and found her very professional, efficient and easy to work with. I do recomend their management services....
read full review
Was this helpful? Yes
By: Cedar Estates
Oct 13, 2017
View all comments (1)
Dear Alex, Thank you for such a kind review. It's great to hear that you're impressed with Viktoria's high level of service and her commitment to ensure that everything runs smoothly. We hope to see you soon. Cedar Estates ...

“Jordan was very helpful and personable, and with his help ......”

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Sep 28,2017
Minithumbup
Jordan
By: 'Ciara'
Sep 28,2017
0 people found
this helpful
Jordan was very helpful and personable, and with his help we found a place to live in West Hampstead very quickly. We were keen to move into the property as soon as possible, and he was able to work with the landlord and previous tenant ...
read full review
Comment on agent fees
Standard prices for London.
Was this helpful? Yes
By: Cedar Estates
Oct 13, 2017
View all comments (1)
Dear Ciara, Thank you for a lovely review. It's great to hear that Jordan was able to match your criteria so quickly. We always endeavor to be flexible and make the process as easy and as stress-free as possible! We hope you'll both be very happy in your new home. Cedar Estates ...

“Extremely poor service. Put a deposit down to take a ......”

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Sep 26,2017
Minithumbdown
By: 'Samz44'
Sep 26,2017
1 people found
this helpful
Extremely poor service. Put a deposit down to take a rental property taken off the market after being the first to view- placed the deposit immediately. 3 days later Sam still hadn't gotten an answer or feedback on my offer. Went to view it a final ...
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Comment on agent fees
Fine
Was this helpful? Yes
By: Cedar Estates
Sep 26, 2017
View all comments (1)
Dear Samz44, Thank you for your feedback. I'm so sorry to hear that you felt that your experience with us was not a positive one and we have investigated the matter fully. It would seem that when you placed your offer you were hesitant to start the referencing process and had not yet confirmed the final terms of your offer. As such we were unable to agree this officially with the Landlord for you. Unfortunately shortly after, an offer from another party was made to the Landlord and the off ...

“Jordan helped me to find a flat and negotiate quickly ......”

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Aug 31,2017
Minithumbup
Jordan
By: 'Karina'
Aug 31,2017
0 people found
this helpful
Jordan helped me to find a flat and negotiate quickly with the landlord, he made sure the flat meets all the requirements. Also, he answered all the extra questions in details and gave a lot of advices on how to make sure my tenancy goes ...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear Karina, Thank you such good feedback. We are so glad to hear that you had such a positive experience with Jordan during your moving process. We always do our best to ensure that all of our clients receive the best service possible. We hope you will be very happy in your new home. Cedar Estates. ...

“Jordan was helpful in showing us flats that meet our ......”

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Aug 30,2017
Minithumbup
Jordan
By: 'Sarah'
Aug 30,2017
0 people found
this helpful
Jordan was helpful in showing us flats that meet our requirements. He was always in touch, providing regular updates additionally he is very flexible around his working time, his interpersonal skills are extraordinary. Highly recommend! Thanks for finding us a new home, for your time ...
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Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear Sarah, Thank you for such great feedback. We are so glad that you are pleased with our high level of customer service. We always aim to ensure that our clients receive the best experience possible. We hope you'll be very happy in your new home. Cedar Estates ...

“Jordan has been great. He went out of his way ......”

Share on :
Aug 30,2017
Minithumbup
Jordan
By: 'Magedie'
Aug 30,2017
0 people found
this helpful
Jordan has been great. He went out of his way to show me the apartment that I'm now renting. He showed me the place after 8pm which is way outside his work hours. Thanks so much!...
read full review
Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear Magedie, Thank you for such great feedback. We are pleased to hear that you were impressed with our dedication to find Tenants the right home for them. As this is the third flat you have rented through us, we're grateful to have provided such a consistent high level of service. You have always been a pleasure to deal with and we hope you'll stay with us for more years to come! Cedar Estates. ...

“We were looking for a property in West Hampstead and ......”

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Aug 25,2017
Minithumbup
Trevor
By: 'Emily'
Aug 25,2017
0 people found
this helpful
We were looking for a property in West Hampstead and met Trevor through Cedar Estates who from day 1, provided exceptional customer service. Trevor is friendly, professional and reliable and helped us to secure the flat in less than a week, which was an incredibly smooth ...
read full review
Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear Emily, Thank you for such a glowing review! We are very pleased to hear that you were so impressed with Trevor's exceptionally high level of customer service. It is one of our highest priorities to ensure that we build such strong relationships with all of our clients and also ensure that they receive as much of a stress-free process as possible. You were both such a pleasure to deal with and we are sure you will both be very happy in your new home! Cedar Estates ...

“Cedar Estates have managed my property for almost 10 years. Throughout ......”

Share on :
Aug 05,2017
Minithumbup
Alex
Viktoria
By: 'Katharine'
Aug 05,2017
0 people found
this helpful
Cedar Estates have managed my property for almost 10 years. Throughout that time they have found reliable tenants, have consistently managed any issues and challenges in a professional and timely manner. I have appreciated continuity of the staff and have built a good relationships, particularly with ...
read full review
Comment on agent fees
I have found their fees competitive.
Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear Katharine, Thank you for such a positive review. It's great to hear that you are so pleased with the services we provide. We are always looking to ensure that all of our Landlords receive a high level of service and develop valuable relationship with all members of the team. It is always been a pleasure dealing with you. Cedar Estates ...

“Very professional agent with great staff. Amanda helped us to ......”

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Jul 26,2017
Minithumbup
Viktoria
By: 'DJ'
Jul 26,2017
0 people found
this helpful
Very professional agent with great staff. Amanda helped us to find a better alternative when the previous one is out of market. Victoria helped us to solve all household problems before we move in. Thanks for their good jobs....
read full review
Was this helpful? Yes
By: Cedar Estates
Sep 01, 2017
View all comments (1)
Dear DJ, Thank you for your review. We are so pleased to hear that Amanda made the moving process so smooth for you and that Viktoria attended to all of your queries so efficiently. We are always here to help and we hope that you are both enjoying your new home! Cedar Estates ...
Staff picture Alex
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Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
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Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

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