Cedar Estates
4.3/5, 320 reviews
83% recommended
84% sales valuation accuracy
100% sales fee satisfaction



Property Features

Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional ... show more Cedar Estates is a leading estate agent providing a comprehensive service to our customers including Sales and Lettings in and around London.

With years of experience we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our customers (whether property sellers, buyers, developers etc) with individual high quality advice based on the wealth of experience of our local dedicated Sales team.

With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology - we offer a modern quality service.
Cedar Estates | Residential Estate & Letting Agents | London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 2 170 45 4 0 4 0 16 7
Areas covered
  • NW6
  • North West London
  • NW2
  • West Hampstead
  • NW8
  • Kilburn
  • NW3
  • South Hampstead
  • W1
  • Maida Vale
  • NW9
  • Cricklewood
  • Belsize Park
  • Hampstead Heath
  • South Hampstead
  • W9
Address

251 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7431 1100

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Wasted two weeks of my time. Never calling ba......”

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Jul 30,2020
Minithumbdown
Jordan
By: 'KS'
Jul 30,2020
2 people found
this helpful
Wasted two weeks of my time. Never calling back, never replying to emails, "agents are too busy to answer your call" . * - my experience with them was the worst in 10 years i have been renting in London. They do not respect their customers at all, ...
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“I live overseas and Cedars have been my letting agent and...”

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Jul 29,2020
Minithumbup
Darren
Alex
By: 'Daniel'
Jul 29,2020
0 people found
this helpful
I live overseas and Cedars have been my letting agent for 6 years for high end flat in St Jone’s . All the team is professional, device oriented and hard working. They deserve the management fees as they will always react fast and very competitive for ...
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“Excellent and friendly...”

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Jun 23,2020
Minithumbup
Jordan
By: 'Jake'
Jun 23,2020
0 people found
this helpful
Excellent. Kept us in the loop at all times. Very clear with us from the start and helped us find a property quickly and efficiently....
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“Jordan Collins was very helpful in the proces......”

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Jun 23,2020
Minithumbup
Jordan
By: 'Oliver'
Jun 23,2020
0 people found
this helpful
Jordan Collins was very helpful in the process of letting a property through Cedar Estates. They went above expectations whilst on the viewing, due to technical difficulties on our part, and their professionalism meant they were still able to give high levels of service through ...
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“Not on the tenant's side...”

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Jun 22,2020
Minithumbdown
By: 'ana'
Jun 22,2020
2 people found
this helpful
I have dealt with Cedar Estates as a tenant in the past, when our shared property of 3 people was taken over by them from our previous agent. Unfortunately, it was a constant struggle communicating with the agents and it felt like they were always on ...
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By: Tiff
Jan 17, 2024
View all comments (1)
Agreed, I've had similar experience where whenever I asked for the landlords contact to talk about issues on the flat they'd avoid and pretend they didn't read the email, or multiple times where the flat is obviously crummy and in dire need of their attention, it would be the "tenant's responsibility". this is just a money making agency standing on the side of the landlord, cus obviously that's where their % of income come from. never renting from them again. still stuck in this nightmare with i ...

“Letting...”

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Jun 18,2020
Minithumbup
By: 'Georgios'
Jun 18,2020
0 people found
this helpful
Sophie was very helpful and supportive at every step of the way ! Professionally handled all aspects of the letting and was always available ....
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“I want to recognise the amazing work from Vic......”

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Apr 08,2020
Minithumbup
Viktoria
By: 'Leandro'
Apr 08,2020
0 people found
this helpful
I want to recognise the amazing work from Victoria with all my doubts, furniture and others. Keep up the good work Regards...
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“Amazing staff and always very helpful. Lived ......”

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Mar 16,2020
Minithumbup
Viktoria
By: 'Brunno'
Mar 16,2020
0 people found
this helpful
Amazing staff and always very helpful. Lived in the flat for 3 years and they were always very supportive with anything I needed. Special thanks for Viktoria Herkner who did her job with excellence....
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“We are very pleased with the service offered ......”

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Jan 08,2020
Minithumbup
Alex
By: 'Emmanuel'
Jan 08,2020
0 people found
this helpful
We are very pleased with the service offered by Alex and his team at Cedar Estates. They are efficient and responsive and have let our properties quickly to good tenants....
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“I accidentally double paid my rent and Niamh ......”

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Dec 14,2019
Minithumbup
By: 'Aidan'
Dec 14,2019
0 people found
this helpful
I accidentally double paid my rent and Niamh efficiently sorted everything out for me. The whole process was completed within a day....
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“I've been using Cedar Estates for over 20 yea......”

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Dec 03,2019
Minithumbup
Alex
Viktoria
By: 'Sandra'
Dec 03,2019
0 people found
this helpful
I've been using Cedar Estates for over 20 years and have been very happy with the level of service provided. They have always provided good honest advice regarding the letting market and have found super tenants over that time. I'm particularly impressed with the diligence of ...
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“Trevor Davis was extremely helpful. Very nice......”

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Nov 28,2019
Minithumbup
Trevor
By: 'Gianna'
Nov 28,2019
0 people found
this helpful
Trevor Davis was extremely helpful. Very nice and found us the perfect apartment! Highly recommend! And Niamh always responds on time and helps us loads!...
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“Alex Croft helped me find the property and ga......”

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Nov 06,2019
Minithumbup
Alex
By: 'Yidan'
Nov 06,2019
0 people found
this helpful
Alex Croft helped me find the property and gave me a great service. I really appreciate his kindness and patience....
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“So Far So Great...”

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Nov 05,2019
Minithumbup
Jordan
By: 'Duncan'
Nov 05,2019
0 people found
this helpful
Jordan was extremely efficient and helpful in all areas of our relocation to our new flat with CE - had been looking around for a while for somewhere good value and having seen a bunch of duds with other agencies who shall remain nameless, Jordan ...
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“Alex is a first-class professional....”

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Nov 03,2019
Minithumbup
Alex
Nov 03,2019
0 people found
this helpful
Alex has helped find tenants for my property for at least the past 12 years. Throughout this time, he has remained highly pro-active in choosing appropriate tenants as well as highlighting any problems with the property that need remediation or improvement to increase the rental rates ...
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“Consistent great service...”

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Nov 03,2019
Minithumbup
Marc
Alex
By: 'Katharine'
Nov 03,2019
1 people found
this helpful
As a landlord, for several years Alex Croft has consistently provided a great service; finding good tenants, keeping me up to date with the latest tenancy regulation and status of rental market, as well as doing regular inspections and sending across photos. Thanks Alex!...
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“We deal with Alex Croft who we highly recomme......”

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Nov 01,2019
Minithumbup
Alex
By: 'Joanne'
Nov 01,2019
0 people found
this helpful
We deal with Alex Croft who we highly recommend. He has managed our property for several year and we trust him wholeheartedly. We won’t go anywhere else. You can trust Alex for solid sound advice. Thank you Alex...
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“Alex helped me find a great house and support......”

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Oct 31,2019
Minithumbup
Alex
By: 'Xing'
Oct 31,2019
0 people found
this helpful
Alex helped me find a great house and supported me with great service for the whole time. I really appreciate his help and it definitely helped me find a great place to live in London! When I need help, Alex always give me a hand ...
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“My wife and I have used Cedar Estates to mana......”

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Oct 31,2019
Minithumbup
Alex
By: 'John'
Oct 31,2019
0 people found
this helpful
My wife and I have used Cedar Estates to manage our rental property for the last 10 years. For all that time Alex Croft has been in charge of our studio rental. He has always been very efficient and reliable in managing to secure good tenants....
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“Alex Croft has found me exellent tenants who ......”

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Oct 30,2019
Minithumbup
Alex
By: 'Sima'
Oct 30,2019
0 people found
this helpful
Alex Croft has found me exellent tenants who take care of the property and pay the rent on time. His service has been outstanding from finding the tenants through to negotiating the renewal process - I am glad I took his advice when a tricky ...
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“Alex Croft...”

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Oct 29,2019
Minithumbup
Alex
By: 'John'
Oct 29,2019
0 people found
this helpful
Alex Croft has helped us let our property over the last 6 years. He has found us excellent tenants and we have not encountered a single problem. He provides an excellent ,efficient service keeping us abreast of any pitfalls or difficulties that may arise. I recommend ...
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“I have worked with many letting agents over t......”

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Oct 28,2019
Minithumbup
Alex
By: 'Shan'
Oct 28,2019
0 people found
this helpful
I have worked with many letting agents over the years and I can honestly say, Alex Croft is incredibly professional, friendly and personable. He has a fantastic work ethic and is always readily contactable which is what you want as a landlord. Highly recommend!...
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“Alex has been an excellent person to deal wit......”

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Oct 28,2019
Minithumbup
Alex
By: 'MR'
Oct 28,2019
0 people found
this helpful
Alex has been an excellent person to deal with finding tenants and in acting as our managing agent. He is always responsive and his advice is based on his sound experience of the market. He is very personable to do deal with and seeks to ...
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“Excellent service, Alex Croft is highly profe......”

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Oct 28,2019
Minithumbup
Alex
By: 'Stanley'
Oct 28,2019
0 people found
this helpful
Excellent service, Alex Croft is highly professional and reliable, As are all the team . A great pleasure to deal with ....
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“Always quick to sort out repairs and on the b......”

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Oct 28,2019
Minithumbup
Alex
By: 'Susan'
Oct 28,2019
0 people found
this helpful
Always quick to sort out repairs and on the ball when it comes to finding new tenants Alex Croft is amazing ! He is very polite and extremely helpful . He spent many hours arguing the toss with a utility provider over an overcharge Thanks Alex your ...
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“Highly recommend...”

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Oct 28,2019
Minithumbup
Alex
By: 'Rebecca'
Oct 28,2019
0 people found
this helpful
Alex has been our letting agent for nearly 10 yrs now and I cannot recommend him highly enough. Friendly, attentive service. He's always secured good tenants and rents and our properties have never been empty....
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“Cedar Estates (Alex and Victoria) have been m......”

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Oct 28,2019
Minithumbup
Alex
Viktoria
By: 'HH'
Oct 28,2019
0 people found
this helpful
Cedar Estates (Alex and Victoria) have been managing our flat for the past 5 years on behalf of our landlord. They have been extremely responsive and professional in every interactions we have had. We rate them very highly and would recommend their services to any landlord....
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“Great experience with Jordan...”

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Oct 25,2019
Minithumbup
By: 'Natasha'
Oct 25,2019
0 people found
this helpful
Had a great experience with Jordan. Highly recommend! He made the experience smooth and easy. Would absolutely use his services again....
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“We moved to Alex Croft whan another letting a......”

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Oct 25,2019
Minithumbup
Alex
By: 'Gwenllian'
Oct 25,2019
0 people found
this helpful
We moved to Alex Croft whan another letting aency really let us down. What a difference! Suddenly we were getting fast response, excellent service, good advice and great tenants. If you are a landlord - call him!...
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“Brilliant Service...”

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Oct 25,2019
Minithumbup
Alex
By: 'ROBERTA'
Oct 25,2019
0 people found
this helpful
Alex Croft has consistently provided top notch service. His communications are always prompt, courteous and solution-oriented. Alex has been excellent in promptly securing tenants as well as liaising with contractors and handling emergencies. He is a pleasure to work with and is far superior to ...
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Staff picture Alex
(96)
Staff picture Jordan
(60)
Staff picture Viktoria
(51)
Staff picture Trevor
(25)
Staff picture Darren
(4)
Staff picture Marc
(4)
Staff picture Jade
(1)
Staff picture Courtney
(1)
No image available Oliver

Landlord Fees

Tenant Find Only
12% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit initial months’ rent received

Agree collection of any shortfall and payment method

Provide tenant with method of payment

Deduct any pre-tenancy invoices

Make any HMRC deductions and provide tenant with the NRL8 (if applicable)

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Full Management Service
18% (inc. VAT), On Completion (Fees are negotiable)

Collect and remit the monthly rent received
Deduct commission and other works
Pursue non-payment of rent and provide advice on rent arrears actions
Advise all relevant utility providers of changes
Undertake two inspection visits per annum and notify landlord of outcome
Arrange routine repairs and instruct approved contractors
Hold keys throughout the tenancy term
In the event of a vacant property, our fee would be £90.00 per month

Last updated on 03/06/2019, 1:46 PM by Niamh, Property Management

Let only service
1.2% (inc. VAT), On Completion (Fees are negotiable)

FOR RENT COLLECTION SERVICE ONLY

Collect and remit the monthly rent received

Deduct commission and other works

Arrange payments from rental for statutory requirements

Pursue non-payment of rent and provide advice on rent arrears actions

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT), On Completion (Fees are negotiable)

Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme
Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Last updated on 03/06/2019, 1:49 PM by Niamh, Property Management

Check in fees
(Fees are negotiable)

Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Check out
(Fees are negotiable)

Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact [email protected]

Last updated on 07/06/2019, 10:19 AM by Niamh, Property Management

Referencing
£15.6 (inc. VAT), On Completion (Fees are negotiable)

To reference each tenant/guarantor-- price is per person.

Last updated on 07/06/2019, 10:21 AM by Niamh, Property Management

Pending
£30 (inc. VAT), On Completion (Fees are negotiable)

To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Pending
12% (inc. VAT), Pay Upfront (Fees are negotiable)

Contract negotiation
Amending and updating terms and arranging a further tenancy and agreement

Last updated on 07/06/2019, 10:42 AM by Niamh, Property Management

Administration Fee
12% (inc. VAT), On Completion (Fees are negotiable)

For arranging works over £250.00:
Arranging access and assessing costs with contractor
Ensuring work has been carried out in accordance with the specification of works
Retaining any warranty or guarantee as a result of any works

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£90 (inc. VAT), On Completion (Fees are negotiable)

To attend for specific requests such as neighbour disputes
More visits to monitor the tenancy
Maintenance-related visits

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management

Pending
£144 (inc. VAT), Pay Upfront (Fees are negotiable)

per hour

Last updated on 07/06/2019, 10:41 AM by Niamh, Property Management


Tenant Fees

Holding Deposit (per tenancy)

Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.

Last updated on 03/06/2019, 3:12 PM by Niamh, Property Management

Pending
£90 (inc. VAT), Pay Upfront

£90.00 per hour + material costs

Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.

Last updated on 03/06/2019, 3:14 PM by Niamh, Property Management

Pending
£50 (inc. VAT), On Completion

per amendment

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Lost Keys
£15 (inc. VAT), On Completion

£15.00 per hour plus actual costs

Last updated on 07/06/2019, 10:43 AM by Niamh, Property Management

Pending

Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Change of Sharer
£50 (inc. VAT), Pay Upfront

Last updated on 07/06/2019, 10:44 AM by Niamh, Property Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CEDAR ESTATES COMPLAINTS PROCEDURE:

We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact us with the details.
What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you.

3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter.

4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you.

5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO).
Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Their phone number is : 01722 333306
Website : www.tpos.co.uk
Email address : [email protected]

Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to [email protected].
Last updated at 9:53 AM 25/04/2018 by Sophie

Awards won by Cedar Estates

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Cedar Estates