Surrey Quays, London, SE16
4.9/5, 418 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.

Opening Hours
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 12 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Latest Properties
Images & Videos

“I was very pleased with the service I received from ......”

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Sep 29,2015
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Michael
By: 'Vincent'
Sep 29,2015
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I was very pleased with the service I received from Oliver Jaques at Surrey Quays. They were professional in their interaction with me. Phone calls, texts and emails were sent/given before viewing. I was given feedback from viewings and all offers were given to ...
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By: gina
Oct 01, 2015
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“Oliver Jacques have managed my properties in Surrey Quays for ......”

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Sep 21,2015
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By: 'Ian'
Sep 21,2015
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Oliver Jacques have managed my properties in Surrey Quays for nearly 20 years and am constantly impressed by their professionalism and the high quality of the team. The personnel at Oliver Jaques with whom I work are always well informed, courteous, helpful and extremely knowledgeable of ...
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Comment on agent fees
Very fair indeed.
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“Andrew and Micheal were both excellent to deal with throughout ......”

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Sep 20,2015
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Michael
By: 'F&T'
Sep 20,2015
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Andrew and Micheal were both excellent to deal with throughout the entire buying process and were a pleasure to deal with....
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“I have recently exchanged contracts on a purchase and wished ......”

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Sep 20,2015
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Michael
By: 'Mr'
Sep 20,2015
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I have recently exchanged contracts on a purchase and wished to provide positive feedback on the staff at Oliver Jaques - Michael Petherbridge and Paul Gibbens. Paul was able to arrange a viewing on the same day as when I called and from there on ...
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“Excellent service from Kirsten and James, a special thank you ......”

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Sep 18,2015
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By: 'Amy'
Sep 18,2015
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Excellent service from Kirsten and James, a special thank you from me. Would recommend OJ's service to all my friends...
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Comment on agent fees
reasonable
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“I am the tenant at a property managed by Oliver ......”

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Sep 17,2015
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By: 'Paul'
Sep 17,2015
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I am the tenant at a property managed by Oliver Jaques.Their agent Maxine has always done her up most to be as helpful as possible.She is an absolute pleasure to deal with and has been very efficient in anything I have needed help ...
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“Dealt efficiently and in a timely manner in resolving property ......”

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Sep 15,2015
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By: 'Andrew'
Sep 15,2015
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Dealt efficiently and in a timely manner in resolving property issues such as various small repairs, cleaning and dealing with items raised by new tenant to the satisfaction of all parties. My property is not managed, but needed some tlc between tenants and Kirsten was ...
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“Oliver Jaques did a great job of selling my property.......”

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Sep 15,2015
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Michael
By: 'Mat'
Sep 15,2015
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Oliver Jaques did a great job of selling my property. Everything was done without me needing to return to the UK (from Australia). They were able to push things along and gets things going when needed...
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“I am a landlord in a block that Oliver Jaques ......”

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Sep 12,2015
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Gina
By: 'James'
Sep 12,2015
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I am a landlord in a block that Oliver Jaques manage. The block was recently broken into and all the flats inside broken into. Gina was very efficient in dealing with all the landlords and tenants who were very distressed and helped arrange the replacement ...
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“OJ has a great letting team: James always manages to ......”

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Sep 11,2015
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By: 'YL'
Sep 11,2015
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OJ has a great letting team: James always manages to find good tenants in a timely manner and leaves hardly any gap between the tenancies. Kirsten always reply to my questions quickly and accurately and solve problems efficiently. A special thank you to Kirsten, who ...
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“Generally, a good and responsive service from those I deal ......”

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Sep 11,2015
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By: 'Mike'
Sep 11,2015
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Generally, a good and responsive service from those I deal with at Oliver Jaques ie Kirsten and Maxine. Maxine managed recent improvements to my property to a high standard and Kirsten negotiated recent rent increase well....
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By: gina
Nov 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...

“Michael and his team very kindly hosted one of 6th ......”

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Sep 09,2015
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Michael
Gina
By: 'DNash'
Sep 09,2015
0 people found
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Michael and his team very kindly hosted one of 6th form students for an extended summer Internship. The experience for the student was priceless. The team educated him about the differences between buying and letting properties and developed his confidence and ability to communicate with ...
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...

“Steve and James have managed my apartment for 2 years having ......”

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Sep 06,2015
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Stephen
By: 'TAJ'
Sep 06,2015
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Steve and James have managed my apartment for 2 years having come recommended by a relative who has several properties managed by them. I have found them both highly professional and great at problem solving. They are always really approachable and help to deal with queries ...
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Have received excellent service from Michael and his team at ......”

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Aug 29,2015
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Michael
By: 'K'
Aug 29,2015
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Have received excellent service from Michael and his team at Oliver Jaques with the sale of my flat - sound advice, a speedy line-up of prospective buyers and skillful negotiation which resulted in an offer I could accept within two days! What I particularly appreciated ...
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By: gina
Sep 02, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Andrew was an outstanding agent in every way possible.Great ......”

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Aug 27,2015
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Michael
By: 'Norton-Smith'
Aug 27,2015
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Andrew was an outstanding agent in every way possible. Great at laising with vendors and solicitors and in 20 years of property investing he has been the most consistent, reliable and professional agent I have ever dealt with. Highly recommended. The staff at the Surrey Quays ...
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Michael and his entire team provided a first class service ......”

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Jul 05,2015
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Michael
By: 'Norrie'
Jul 05,2015
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Michael and his entire team provided a first class service and kept us updated throughout the process. I would have absolutely no hesitation in recommending Oliver Jacques and would use their services again without hesitation....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Being a first time vendor and complete...”

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Jun 26,2015
Minithumbup
Michael
By: 'Anne'
Jun 26,2015
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Being a first time vendor and complete...
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Comment on agent fees
I have to say - worth every penny
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I have just bought my first property through Oliver Jaques, ......”

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Jun 16,2015
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Michael
By: 'Janet'
Jun 16,2015
0 people found
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I have just bought my first property through Oliver Jaques, and cannot believe the level of service provided by Michael and his team. Being a first time buyer they helped with every stage of the purchase. From locating exactly what I wanted, to guiding me ...
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By: gina
Sep 02, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Professional service from beginning to end. Always available on the ......”

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Apr 26,2015
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Michael
By: 'A.N.'
Apr 26,2015
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Professional service from beginning to end. Always available on the phone or in person for our enquiries. We were kept regularly updated with the progress of our sale from Michael and his team....
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Great support and frequent communication during the sales process at ......”

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Apr 01,2015
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Michael
By: 'MP'
Apr 01,2015
0 people found
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Great support and frequent communication during the sales process at every step. Status chasing was not required. Good advice provided during the marketing phase, with clear recognition of the uniqueness of my property and the realistic sales value I could achieve. The agents made you ...
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Matteo was with us since the first phone call very ......”

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Mar 27,2015
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Stephen
By: 'Roberta'
Mar 27,2015
0 people found
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Matteo was with us since the first phone call very helpful. Disponible and kinde. Always smiling and I manage to give us all the information we needed....
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Matteo responded to my request to see the property in ......”

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Mar 01,2015
Minithumbup
By: 'Quirino'
Mar 01,2015
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Matteo responded to my request to see the property in minutes and allowed me to view it on the following day. No problems, no surprises and he also provided me with a lot of useful advices, since I was moving to the property from abroad. ...
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I thought I would use OJ's to let my property ......”

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Feb 24,2015
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By: 'Mat'
Feb 24,2015
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I thought I would use OJ's to let my property when I decided to move to Australia in 2009. It is now 2015 and I am still very impressed by them. Considering I am 12,000 miles away I find they are very quick to response to my emails ...
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By: oliverjaques
Mar 12, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I have been a tenant with Oliver Jaques for almost ......”

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Feb 19,2015
Minithumbup
By: 'Ltenant'
Feb 19,2015
0 people found
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I have been a tenant with Oliver Jaques for almost two years and I can definitely say that Kirsten is becoming a very professional and talented property manager. At the beginning I wouldn't rate her so high but in these years she has improved in ...
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By: oliverjaques
Feb 24, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I have dealt with Oliver Jaques in the past and ......”

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Feb 06,2015
Minithumbup
By: 'steve'
Feb 06,2015
0 people found
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I have dealt with Oliver Jaques in the past and was certainly happy to do so again, I have found them as attentive and reliable as always, with their knowledge of the market and local knowledge of the area meaning a relatively quick sale and ...
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“The service was a quarter percent more expensive than one ......”

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Feb 06,2015
Minithumbup
Michael
By: 'PV'
Feb 06,2015
0 people found
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The service was a quarter percent more expensive than one or two other agents but it was worth it I believe. The service OJ provided surpassed my admittedly negative experience with agents in the past, who, despite their claims to do more, simply introduced buyer ...
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Comment on agent fees
Slightly high I felt - I did manage to knock them down from 2% what they asked to 1.75%. But in the end I paid and was satisfied with the outcome.
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“MIchael and Paul were fantastic in helping me find a ......”

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Feb 01,2015
Minithumbup
Michael
By: 'Dominic'
Feb 01,2015
0 people found
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MIchael and Paul were fantastic in helping me find a property to buy and then helping to support the purchase process by chasing up solicitors and communicating with me and the vendor efficiently to push the process along. They also contacted my mortgage advisor to ...
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I was very impressed with Oliver Jacques for a number ......”

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Jan 24,2015
Minithumbup
Michael
By: 'Tina'
Jan 24,2015
0 people found
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I was very impressed with Oliver Jacques for a number of reasons: First, their knowledge and experience of selling properties in the local area. This proved to be very helpful both when marketing the property but also when going through the local authority search. They ...
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By: oliverjaques
Feb 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I cannot recommend Oliver Jaques highly enough! In my experience ......”

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Jan 15,2015
Minithumbup
By: 'CAROLINE'
Jan 15,2015
0 people found
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I cannot recommend Oliver Jaques highly enough! In my experience they are a rare breed in the Estate Agency world. Nothing is too much trouble, they are pro-active in many aspects of the business. I have been using the company in the E3 area over ...
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Jan 15, 2015
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“My experience of Oliver Jacques was entirely positive - we ......”

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Jan 12,2015
Minithumbup
Stephen
By: 'Laura'
Jan 12,2015
0 people found
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My experience of Oliver Jacques was entirely positive - we were trying to find a flat under very tight time constraints and Steve went above and beyond expectations to ensure that this happened, even over the festive period where business often stands still. Also thought ...
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Jan 14, 2015
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16