Surrey Quays, London, SE16
4.9/5, 417 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 417
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
22nd Sep 2023
reviewed by 'Manon'
“With very little knowledge of the buying process in the UK, I could only rely on a few stories of ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 11 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Oliver Jaques Image 1
Bow, E3
Surrey Quays, SE16

“Good advice on preparing the property for rental. Handled all ......”

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Oct 11,2014
Minithumbup
By: 'Paddy'
Oct 11,2014
0 people found
this helpful
Good advice on preparing the property for rental. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step...
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Comment on agent fees
Good advice on preparing the property. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Kirsten was an excellent property manager who was highly professional ......”

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Oct 10,2014
Minithumbup
By: 'Mr'
Oct 10,2014
0 people found
this helpful
Kirsten was an excellent property manager who was highly professional and extremely organised. I came to Oliver Jacques with the need to rent my flat at a short notice. She did all forms, documents, and background checks exceptionally quickly and found me some very reliable ...
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“I used the agency for two years as a tenant ......”

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Sep 21,2014
Minithumbup
By: 'Lyubov'
Sep 21,2014
0 people found
this helpful
I used the agency for two years as a tenant and dealt with Kirsten Pauli for most of that period. I would like to thank Kirsten for always being professional and promptly replying to my questions. It was a pleasure dealing with her....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Called to enquire about a listing on Zoopla. The lady ......”

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Sep 16,2014
Minithumbdown
By: 'Karla'
Sep 16,2014
1 people found
this helpful
Called to enquire about a listing on Zoopla. The lady who picked up the phone (3.30pm on Monday) wasn't clear about what upfront fees were charged (after leaving me on hold for 5 minutes and transferring me to someone else by mistake). She then quoted a ...
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What agent could do to change your mind?
Have someone who knows what fees you charge answer the phone. Basic etiquette training and customer handling skills are essential.
Attached Filesnbsp;
Comment on agent fees
Know what fees you charge.
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By: oliverjaques
Oct 15, 2014
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Thank you for taking the time to leave this review, obviously we are extremely disappointed to hear you were dissatisfied with your experience, and I take this opportunity to clear this misunderstanding up. As you would have heard from the recorded announcement when you called our office, all of our calls are recorded for training purposes. We have therefore listened to your call, and have to disagree that the staff member who took your call was rude, uninterested and lackadaisical. The youn ...

“This agency has the worst property management services ever. I ......”

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Sep 16,2014
Minithumbdown
By: 'A'
Sep 16,2014
4 people found
this helpful
This agency has the worst property management services ever. I was a tenant in one of their properties for one year. They never sent me my signed contracted until the last month of my tenancy. They didn't inform me about anything, they were always dismissive, ...
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By: oliverjaques
Oct 13, 2014
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Apologies for the length of time it has taken to respond to this review, however due to the content of the review, we were aware of who the reviewer was and contacted them for further information as according to our records the review was incorrect. We would therefore like to take this opportunity to advise the background of this review and what actually happened. With regards to the issue with the tenancy agreement this was sent out by post to the tenant shortly after her tenancy commenced, s ...

“Oliver Jacques has a great service! As tenants during two ......”

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Aug 21,2014
Minithumbup
By: 'Beatriz'
Aug 21,2014
0 people found
this helpful
Oliver Jacques has a great service! As tenants during two years, we dealt with the staff in lettings, sales and property management all for the same property and always with very good results. They are really attentive and friendly....
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“I have been using Oliver Jaques for a number of ......”

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Aug 14,2014
Minithumbup
By: 'James'
Aug 14,2014
0 people found
this helpful
I have been using Oliver Jaques for a number of years, Kirsten deals with the management side of my properties. Friendly when going into branch and always gets back to any e-mails, phone calls or questions I might have. Never had any miss managed problems ...
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“I start renting with the agency long time ago and ......”

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Jul 29,2014
Minithumbdown
By: 'chole'
Jul 29,2014
2 people found
this helpful
I start renting with the agency long time ago and all the staff was very nice and helpful. until this gil Kristen took over, who manage the property now. Everytime on the phone with no patience and terribly rude on the phone. while i was ...
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“I used Oliver Jacques to purchase a property a few ......”

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Dec 13,2013
Minithumbup
By: 'Evamaria'
Dec 13,2013
0 people found
this helpful
I used Oliver Jacques to purchase a property a few months ago. From the start they were personable, friendly and professional in all respects. In what is a stressful business they were always there to support, follow through and be totally committed to the job. ...
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“I bought a property through O-J early this year. From ......”

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Dec 12,2013
Minithumbup
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Michael
By: 'Canada'
Dec 12,2013
1 people found
this helpful
I bought a property through O-J early this year. From my property search process, I found O-J had a great reputation in SE16 area as they sold so many properties throughout the year. It is a very efficient and customer oriented agent. Their sales department ...
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“Brilliant Service from Michael and Paul. Quick to respond to ......”

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Nov 13,2013
Minithumbup
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Michael
By: 'S'
Nov 13,2013
0 people found
this helpful
Brilliant Service from Michael and Paul. Quick to respond to questions/ requests. always professional and wanted to get the right outcome. really exceptional service, would highly recommend...
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“Very satisfied with the service I have received and would ......”

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Nov 13,2013
Minithumbup
By: 'Susu'
Nov 13,2013
0 people found
this helpful
Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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“All aspects were so easy when finding my new home. ......”

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Oct 29,2013
Minithumbup
By: 'SJK'
Oct 29,2013
0 people found
this helpful
All aspects were so easy when finding my new home. Jack was excellent on the viewing and every time I called the office I was greeted with a friendly voice who was always willing to help. Kirsten was great, explaining all aspects of the tenancy ...
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“I really cant speak highly enough of the service me ......”

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Oct 29,2013
Minithumbup
By: 'Jonathan'
Oct 29,2013
0 people found
this helpful
I really cant speak highly enough of the service me and my fiancƒÂ©e have received from Oliver Jaques. After 10 years of renting in London this has been by far the best experience I have had. The whole process from viewing to signing the contract ...
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“Very satisfied with the service I have received and would ......”

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Oct 23,2013
Minithumbup
By: 'Susu'
Oct 23,2013
0 people found
this helpful
Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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“From the moment we entered the office the service was ......”

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Oct 15,2013
Minithumbup
By: 'Mr'
Oct 15,2013
0 people found
this helpful
From the moment we entered the office the service was professional and has always been to that level. 10/10...
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“I was really impressed how the lettings team worked at ......”

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Oct 14,2013
Minithumbup
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Stephen
By: 'Ralph'
Oct 14,2013
0 people found
this helpful
I was really impressed how the lettings team worked at Oliver Jaques. From start to finish Steve, Jack and Kirsten dealt with everything extremely professionally and in within the limited time I had to move. I loved the tenants goody pack they gave to me ...
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“Both Kirsten and Gina were very helpful when helping me ......”

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Oct 11,2013
Minithumbup
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Gina
By: 'Liam'
Oct 11,2013
0 people found
this helpful
Both Kirsten and Gina were very helpful when helping me deal with my trashed flat left by my last tenants. They recommended local contractors, cleaners, furniture suppliers etc. They have both clearly been in the industry for some time and it was a pleasure dealing ...
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“Thoroughly impressed with the positive and professional manner in which ......”

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Oct 10,2013
Minithumbup
By: 'Cookie'
Oct 10,2013
0 people found
this helpful
Thoroughly impressed with the positive and professional manner in which my property was dealt with from start to finish. Would definitely recommend Oliver Jaques to anyone who has property in the local area. Nothing seemed to be too much trouble and they were always on ...
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“I have dealt with Kirsten for years now and have ......”

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Aug 31,2013
Minithumbup
By: 'happy'
Aug 31,2013
0 people found
this helpful
I have dealt with Kirsten for years now and have found her unfailingly efficient, helpful and a good communicator, especially in comparison with staff at the three or four other estage agents I've dealt with....
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“Overal I found OJ provided a very good service when ......”

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Jul 30,2013
Minithumbup
By: 'Flat'
Jul 30,2013
0 people found
this helpful
Overal I found OJ provided a very good service when buying a flat through them. They kept in regular contact and did everything that I required of them to allow me to exchange and complete within a short period of time. Paul Gibbens was particularly ...
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“Just exchanged on our 3 bed house in Rotherhithe and cannot ......”

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Jul 13,2013
Minithumbup
By: 'Paul'
Jul 13,2013
1 people found
this helpful
Just exchanged on our 3 bed house in Rotherhithe and cannot recommend OJ highly enough. All staff have been friendly and professional. Property was previously on with another estate agent and OJ have put them to shame. Prospective buyers were all vetted so very few time-wasters ...
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“Journey from London to Wales...”

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Aug 03,2019
Minithumbup
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Michael
By: 'Marion'
Aug 03,2019
0 people found
this helpful
My husband Glen and I embarked on our journey to sell our flat as quickly as possible in February 2019. We decided to try out three local estate agents to see what they all had to offer. There was one person who stood head and shoulders ...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Marion. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Highly recommended...”

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Feb 07,2020
Minithumbup
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Michael
By: 'Mark'
Feb 07,2020
0 people found
this helpful
I have used Oliver Jaques as letting agents for almost 15 years on my house - and more recently as agents on my house sale. Throughout this time they have been an absolute pleasure to deal with. On the letting side they have always been incredibly ...
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By: SUNIL RANA
Jul 01, 2021
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We used Oliver Jaques as property agent for buying a house, and we are really happy with the kind of on stop shop service for all our queries. They are very customer centric and proactive on any action or communication. I must say Mike and Paul did a fantastic job on closing the deal in a quick turn around fashion, thanks to you and your team. I highly recommend Oliver Jaques. ...

“Wonderful letting agency! Best agents!...”

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Feb 12,2020
Minithumbup
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Stephen
By: 'Lorena'
Feb 12,2020
0 people found
this helpful
Wonderful letting agency! They helped us during all the process of the renting and show their availability all the time. I suggest everyone to try this agency services. Steve and Arran were our agent during all this process and they were the best!...
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By: Nicola Heard
Feb 13, 2020
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Thank you for taking the time to leave this review Lorena. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Amazing customer service, Very professional,......”

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Feb 05,2020
Minithumbup
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Michael
By: 'Christopher'
Feb 05,2020
0 people found
this helpful
Amazing customer service, Very professional, fast and honest. I would 100% recommend them and there services. It is very rare to find estate agency this good....
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Christopher. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Been with OJ agency for more than 10 years. T......”

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Jan 09,2020
Minithumbup
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Gina
Staff profile picture
Erika
By: 'Yuzhi'
Jan 09,2020
0 people found
this helpful
Been with OJ agency for more than 10 years. They provide A+++++ service, very friendly, very professional, received extremely efficient and good advice from Arran, Steve, Erika, Gina, Nicola. They were ever so friendly and resourceful! Thank you very much :)...
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By: Stephen Banks
Feb 10, 2021
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Thank you for taking the time to leave this review Yuzhi. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
Staff picture Michael
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Staff picture Stephen
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Staff picture Gina
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picture is hidden Rosalie
Staff picture Samuel
Staff picture Erika
(19)
Staff picture Ben
Staff picture Nicola
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Staff picture Jack
Staff picture Jaydn

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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