Surrey Quays, London, SE16
4.9/5, 417 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 417
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
22nd Sep 2023
reviewed by 'Manon'
“With very little knowledge of the buying process in the UK, I could only rely on a few stories of ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 11 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Oliver Jaques Image 1
Bow, E3
Surrey Quays, SE16

“We had Erika as property manager for several years and ......”

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Dec 11,2017
Minithumbup
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Erika
By: 'Francisco'
Dec 11,2017
0 people found
this helpful
We had Erika as property manager for several years and she does an outstanding job. She always replied fast when we contacted her with any house issue and sorted them efficiently. She is very friendly, professional and shows interest for what you have to say. ...
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“Mike, Paul and Matteo were great. They delivered a rapid ......”

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Nov 21,2017
Minithumbup
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Michael
By: 'Happy'
Nov 21,2017
0 people found
this helpful
Mike, Paul and Matteo were great. They delivered a rapid sale above our expectations on value. Further, Mike offered much ongoing advice on tactics both on our sale but also on the properties we were looking to buy in parallel. I consider the team trusted ...
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Comment on agent fees
Very pleased. We discussed a target price and agreed a ratchet around that. The team over-performed and I was happy to pay them well.
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“Helpful from start to finish, I think we needed access 5 ......”

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Nov 15,2017
Minithumbup
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Michael
By: 'Surrey'
Nov 15,2017
0 people found
this helpful
Helpful from start to finish, I think we needed access 5 times, but each time was accommodated without fuss. As an experienced property investor working with good agents is really helpful for a smooth transaction. Paul and Michael are not good they are Excellent!!. I look ...
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Comment on agent fees
N/A
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“Great service and local knowledge of the market. The team ......”

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Nov 14,2017
Minithumbup
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Michael
By: 'Kit'
Nov 14,2017
0 people found
this helpful
Great service and local knowledge of the market. The team were a great partner in every step in the sale of my property. Highly recommended....
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Comment on agent fees
In line with expectations
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“I have been using Oliver Jacques as a tenant for ......”

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Nov 13,2017
Minithumbup
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Gina
By: 'Parmzy'
Nov 13,2017
1 people found
this helpful
I have been using Oliver Jacques as a tenant for the past 2 years. Gina in particular has always been very helpful and is so friendly. I would definitely use them and again and would recommend....
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“Alex was great,he explained our letting options clearly and ......”

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Nov 13,2017
Minithumbup
By: 'Mel&Oz'
Nov 13,2017
0 people found
this helpful
Alex was great,he explained our letting options clearly and provided us all the information we need to know with honesty. He was extremely responsive,he informed us in every step and helpful throughout the whole process. He was very respectful and he did his ...
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Comment on agent fees
good
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“As a first time buyer, I found the whole process ......”

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Nov 10,2017
Minithumbup
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Michael
By: 'Shiri'
Nov 10,2017
0 people found
this helpful
As a first time buyer, I found the whole process very daunting - and this was made even worse by my very unhelpful solicitors. However, throughout the 4 months it took from offer to completion - Matteo and Michael were my rocks. They went out of ...
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“Steve was great, he explained my letting options clearly and ......”

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Nov 06,2017
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Stephen
By: 'Ange'
Nov 06,2017
0 people found
this helpful
Steve was great, he explained my letting options clearly and provided me with very competitive fees. He was extremely responsive and helpful throughout the whole process. I would highly recommend Steve as an agent to work with....
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Comment on agent fees
Very good
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“We give Alex five stars. He took us to view ......”

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Oct 24,2017
Minithumbup
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Stephen
By: 'Chun'
Oct 24,2017
1 people found
this helpful
We give Alex five stars. He took us to view different places to give us more options, and handled everything smoothly and efficiently. He was also very patient to answer all our questions and explained a lot of details to us. It was a pleasure ...
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Comment on agent fees
Agent fees are fair and transparent.
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“Great help. We moved in within 2 weeks and were in ......”

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Oct 18,2017
Minithumbup
By: 'Katarina'
Oct 18,2017
0 people found
this helpful
Great help. We moved in within 2 weeks and were in constant communication with the agent. All the paperwork went smoothly. Highly recommend to anyone!...
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“Great help from start til finish. Understanding, patience and ongoing ......”

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Oct 16,2017
Minithumbup
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Michael
By: 'VV'
Oct 16,2017
0 people found
this helpful
Great help from start til finish. Understanding, patience and ongoing communication throughout a 6 months stressful process. Could not recommend Michael's support high enough! And picking up my keys and given a gift :) Not a lot of agencies would do that! Thank you Both again and ...
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“Paul Gibbens is an excellent estate agent - he was ......”

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Sep 29,2017
Minithumbup
By: 'Anna'
Sep 29,2017
0 people found
this helpful
Paul Gibbens is an excellent estate agent - he was a big help in our lengthy search for the right property and was always honest, patient and good humoured. Highly recommend!...
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Comment on agent fees
not applicable
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“Fantastic. Matteo is courteous, punctual and always does his utmost ......”

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Sep 22,2017
Minithumbdown
By: 'Ed'
Sep 22,2017
0 people found
this helpful
Fantastic. Matteo is courteous, punctual and always does his utmost to answer any and all questions I have. Being an investor, I would not hesitate to recommend Matteo in all things related to property....
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“Matteo was a great agent from beginning to end. He ......”

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Sep 21,2017
Minithumbup
By: 'Yen'
Sep 21,2017
0 people found
this helpful
Matteo was a great agent from beginning to end. He showed me the right type of properties that made the whole process much simpler. Through the negotiation and conveyancing process, he was always prompt with responding to queries. Overall, it was a much better experience ...
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“Gina is what i consider a professional agent and property ......”

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Sep 18,2017
Minithumbup
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Gina
By: 'James'
Sep 18,2017
0 people found
this helpful
Gina is what i consider a professional agent and property manager, she understands her profession and always goes over and beyond to get the matter in question done....
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Comment on agent fees
I feel our portfolio is safe and well looked after under Oliver Jaques.
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“Matteo has been very helpful along the way. Although we ......”

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Sep 13,2017
Minithumbup
By: 'Andreea'
Sep 13,2017
0 people found
this helpful
Matteo has been very helpful along the way. Although we did have a small problem with another deal that fell through, so we don't know if the owners changed their minds indeed or if we got gazumped last minute (this should really be made illegal ...
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“C'ant thank Alex enough, did find me a propriety in ......”

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Sep 11,2017
Minithumbup
By: 'Farid'
Sep 11,2017
0 people found
this helpful
C'ant thank Alex enough, did find me a propriety in a short time Would definitely recommend their services. Thank you so much Alex .......
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Comment on agent fees
good
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“As usual, Oliver Jaques' sales team have provided a faultless ......”

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Aug 30,2017
Minithumbup
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Michael
By: 'David'
Aug 30,2017
0 people found
this helpful
As usual, Oliver Jaques' sales team have provided a faultless and professional service. The sales details and photographs were excellent. We were advised on every viewing by text and email and often sent feedback. The final negotiated price was better than expected in this currently ...
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Comment on agent fees
Good
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“Michael, Paul and Matteo did a really good job in ......”

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Aug 29,2017
Minithumbup
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Michael
By: 'Neil'
Aug 29,2017
0 people found
this helpful
Michael, Paul and Matteo did a really good job in helping me to sell my flat in Surrey Quays and I would definitely recommend the OJ team to prospective sellers. They generated a very high number of viewings on my property (over 50 in total) and ...
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Comment on agent fees
OJ offered to reduce their fees because they acted on the sale when I acquired the flat. They were competitive compared to other agents in the market, which is important in a tough market.
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“I'd like to thank Michael Petherbridge for his hard work ......”

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Aug 17,2017
Minithumbup
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Michael
By: 'Olivia'
Aug 17,2017
0 people found
this helpful
I'd like to thank Michael Petherbridge for his hard work in the past number of months. It's not the quickest transaction and had a number of difficulties to overcome, I appreciate his determination in completing this sale & purchase transaction and the fact he have gone ...
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Comment on agent fees
I am the buyer, did not pay any fee.
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“Alex is a very nice guy. He has been very ......”

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Jun 02,2017
Minithumbup
By: 'Vincent'
Jun 02,2017
0 people found
this helpful
Alex is a very nice guy. He has been very professional but also approachable during our tenancy. From negotiating the contract, putting us in contact with the landlord, giving us notice about viewings, to arranging the checkout, Alex has been very helpful and always had ...
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“I recently moved from Canada and met Alex while looking ......”

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Apr 07,2017
Minithumbup
By: 'Mitchell'
Apr 07,2017
0 people found
this helpful
I recently moved from Canada and met Alex while looking for properties. Alex was a huge help with us moving in to our dream rental property. Great communication, response time and keeping us up to date with the process. Would definitely recommends Oliver Jaques but ...
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“Alex and Stephen have been a massive help with sorting ......”

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Apr 07,2017
Minithumbup
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Stephen
By: 'James'
Apr 07,2017
0 people found
this helpful
Alex and Stephen have been a massive help with sorting out our new tenancy for us, they have been very quick, easy and helpful for getting things sorted. I would definitely come here again and go with Oliver Jaques. They are always in constant contact, ...
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Comment on agent fees
Great
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“Alex Smith was extremely helpful in this process of finding ......”

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Apr 04,2017
Minithumbup
By: 'Julia'
Apr 04,2017
0 people found
this helpful
Alex Smith was extremely helpful in this process of finding a flat. After we made our offer, he was constantly communicating with us updates and upcoming steps....
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Comment on agent fees
bad
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“Both Alex and Stephen are helpful and responsive. Also, they ......”

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Mar 31,2017
Minithumbup
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Stephen
By: 'Denny'
Mar 31,2017
0 people found
this helpful
Both Alex and Stephen are helpful and responsive. Also, they have sufficient knowledge to the property and the area and answered our queries not just quickly but also correctly. The information about agent fees and how will the paperwork being carried out are made clear ...
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“Michael, Paul & Matteo were amazing! They held our hand through ......”

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Mar 28,2017
Minithumbup
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Michael
By: 'Deirdre'
Mar 28,2017
0 people found
this helpful
Michael, Paul & Matteo were amazing! They held our hand through one failed sale and promptly found another buyer for our flat. They were always supportive and pragmatic and gave good, consistent, helpful advice. They were always available and managed the entire process from offer to ...
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Comment on agent fees
No issues whatsoever with fees, very happy with the service and the fee agreement that allowed for higher and lower % fees depending on certain factors.
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“On a recommendation from a neighbour I sold through them ......”

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Mar 23,2017
Minithumbup
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Michael
By: 'DAVID'
Mar 23,2017
0 people found
this helpful
On a recommendation from a neighbour I sold through them and found them straightforward, helpful, friendly, accessible and quick. They know the area, give good advice, found me a buyer very quickly and made sure the sale went through swiftly and without hitches. They also ...
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Comment on agent fees
Nobody likes paying these of course, but they were competitive, with a small discount thrown in which I appreciate.
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“Very friendly and professionals. We have sold and bought through ......”

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Mar 20,2017
Minithumbup
By: 'F'
Mar 20,2017
0 people found
this helpful
Very friendly and professionals. We have sold and bought through them and the experience has been very very good. We tried once to save the money by going to an online service and gout our hands burned, Oliver jaques helped us out and sorted the ...
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Comment on agent fees
We negotiated but worth every penny none the less.
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“We recently bought a property through Oliver Jaques, and we ......”

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Feb 28,2017
Minithumbup
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Michael
By: 'Alan'
Feb 28,2017
0 people found
this helpful
We recently bought a property through Oliver Jaques, and we have never been more impressed with an agency. Matteo was particularly dedicated to the cause, and helped us secure our dream home quickly and efficiently. Especially when compared to the agent we used to sell ...
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“We were fortunate to arrange both our but and sell ......”

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Feb 28,2017
Minithumbup
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Michael
By: 'Herman'
Feb 28,2017
0 people found
this helpful
We were fortunate to arrange both our but and sell with Oliver Jaques, both Michael and Matteo and the rest of the Surrey Quays team were working hard to make our transaction happen. It was full of issues but in the end Michael kept things ...
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Comment on agent fees
The fees are in line with market rates and the team did work hard to make it happen.
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Staff picture Michael
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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