Oliver Jaques
4.9/5, 579 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £188,000 £3,500,000
Lettings 95% 97% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 3 220 10 145 0 113 4 16 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
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“I have used Oliver Jaques Managing Agents for......”

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Jun 05,2024
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Erika
By: 'Graham Waldheim'
Jun 05,2024
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I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, Erika and the team are always efficient, effective and responsive in dealing with any issues that may arise....
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“I've been using OJ for 20 years and the servi......”

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Apr 05,2024
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Ben
By: 'Liz'
Apr 05,2024
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I've been using OJ for 20 years and the service has always been excellent. On this occasion, Ben has been a great communicator and did an excellent job of finding new tenants, making the process go very smoothly....
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“Ben (Property Consultant) and Rosalie (Sales ......”

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Feb 23,2024
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Ben
By: 'Tim R'
Feb 23,2024
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Ben (Property Consultant) and Rosalie (Sales Progressor) made what was a very very quick turnround (at our request) incredibly smooth. Both were very very responsive and helpful throughout. We enquired about a different property and it was Ben's idea to show us the one we ...
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“Excellent Service - Highly Recommended...”

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Feb 09,2024
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Michael
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Rosalie
By: 'Lesley'
Feb 09,2024
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I want to say a big thank you to the whole team who were friendly and approachable at all times. Rosalie went above and beyond with her professional approach and excellent communication skills....
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“I could not recommend Oliver Jaques more. Me ......”

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Dec 05,2023
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Ben
By: 'Elsa'
Dec 05,2023
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I could not recommend Oliver Jaques more. Me and my partner had to deal with some administrative difficulties and Ben has been extremely professional and understanding on our situation. He is really reactive and makes his most for both the landlord and the tenants, with ...
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“Excellent company with morals and a personal touch...”

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Dec 04,2023
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Michael
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Rosalie
By: 'Sarah'
Dec 04,2023
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I wanted to say a big Thank You to you all for all the support and efforts to help me over the years. It was a difficult decision to sell and again I would have found it a lot more stressful without your professional experience ...
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“Rosalie was incredibly efficient in helping p......”

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Nov 12,2023
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Michael
By: 'Rosie'
Nov 12,2023
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Rosalie was incredibly efficient in helping push my move through in very tricky circumstances- without her I think there would have been a huge delay. She always kept me up to date and was very professional. Michael was also great at pushing this sale through, ...
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“My first property buying experience and from ......”

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Nov 08,2023
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Michael
By: 'BE'
Nov 08,2023
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My first property buying experience and from the initial viewing with Ben and initial conversations with Michael, all the way through to exchange and completion with Rosalie, the team at Oliver Jaques were phenomenal. They made a very nerve-wracking a new experiment feel comfortable and ...
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“The best real estate company I have ever deal......”

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Nov 08,2023
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Samuel
By: 'Ola'
Nov 08,2023
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The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend. Roselyn and Michael was very professional and nice people....
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“An absolutely faultless service...”

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Nov 07,2023
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Michael
By: 'Holly'
Nov 07,2023
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An absolutely faultless service. I couldn't have asked for better, kinder and more professional people to help me through what turned out to be quite a tricky sale. Rosalie was an utter hero who remained totally unflappable throughout. Ben was great with the viewings and ...
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“The team at OJ were great at educating me on ......”

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Oct 24,2023
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Michael
Ben
By: 'JS'
Oct 24,2023
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The team at OJ were great at educating me on the rise and falls in the market and the best sell/rent options with a long-term view. Being on-site, they have a unique viewpoint and are best placed to capture all renters/purchasers. Both Ben ...
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“First time buyer, absolutely no complaints...”

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Oct 19,2023
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Ben
By: 'Olivia'
Oct 19,2023
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Had a great experience with Oliver Jaques buying my first property - Ben was very responsive, super efficient at chasing up documents or tracking down the answers to my queries, and went above and beyond to ensure I had up-to-date information at all times. The ...
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“The team at OJ go above and beyond. So profes......”

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Oct 10,2023
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Michael
By: 'dwong'
Oct 10,2023
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The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out to Rosalie Murton who was wonderful as the Sales Progressor when we sold our house. She was on the ball and kept persisting to get ...
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“Michael and his team were completely professi......”

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Oct 06,2023
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Oct 06,2023
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Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...
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“Unexpected amazing experience...”

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Sep 22,2023
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Rosalie
By: 'Manon'
Sep 22,2023
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With very little knowledge of the buying process in the UK, I could only rely on a few stories of people around me, who didn't have anything good to say about the agents involved in their buying process. I was not expecting the agency's role ...
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“Rosalie was an absolute star...”

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Aug 31,2023
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Rosalie
By: 'Patrick'
Aug 31,2023
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Rosalie was an absolute star and pulled out all the stops to get us over the line....
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“Amazing!...”

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Aug 29,2023
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Ben
By: 'Alan B'
Aug 29,2023
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Amazing! I've just rented my property through O-J and, from start to finish, they have been professional, efficient and friendly. Ben was an absolute star - nothing was too much trouble for him and he really went above and beyond to ensure that everything went ...
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“Thank you for being so quick to respond and ......”

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Aug 18,2023
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Stephen
By: 'Anastasia'
Aug 18,2023
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Thank you for being so quick to respond and your kind welcoming attitude! I’m genuinely impressed by your professionalism and kindness. From the very first call I made, the young reliable man who showed me the apartment … to Stephen Banks, the leggings manager who ...
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“Highly recommend Oliver Jaques...”

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Aug 04,2023
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Samuel
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Rosalie
By: 'Max'
Aug 04,2023
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I had the pleasure of being a buyer with Oliver Jaques, and my experience was truly exceptional from start to finish. From the moment I stepped in, I was impressed by the level of professionalism and warmth exhibited by their agents. The transparency they maintained ...
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“Friendly and efficient...”

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Aug 03,2023
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Rosalie
By: 'Andy'
Aug 03,2023
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We purchased a property through this agent. All the staff we encountered were very friendly and efficient. A special mention must go to Rosalie Kurton who was a tenacious in progressing the purchase through some frustrating issues. Many thanks....
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“Had an excellent experience as first time buy......”

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Jul 19,2023
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Rosalie
By: 'Gordon'
Jul 19,2023
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Had an excellent experience as first time buyers with Oliver Jaques - particularly with Rosalie Kurton who was really effective and helpful in driving the purchase to the point of exchange and completion - would recommend!...
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“Had a brilliant experience with Oliver Jacque......”

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Jun 19,2023
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Samuel
By: 'Gibbons'
Jun 19,2023
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Had a brilliant experience with Oliver Jacques. The team (hello Paul, Sam, Jo and Rosalie) are easy and pleasant to deal with. HIGHLY recommend!...
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“Wow, we got there. Can't fault O-J for consta......”

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Jun 16,2023
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By: 'Y&P H'
Jun 16,2023
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Wow, we got there. Can't fault O-J for constant dedication arranging many viewings and forever creative thinking....
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“Fantastic service! Rosalie was superb...”

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Apr 27,2023
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Rosalie
By: 'Anna P'
Apr 27,2023
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Fantastic service! Rosalie was super helpful and very determined to help with my purchase. It was very complicated transaction, but Rosalie was always there and went beyond her job description to help. I would definitely give her 10 stars if possible. Highly recommend...
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“Very professional and customer focused agency...”

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Mar 23,2023
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Rosalie
By: 'Tonia'
Mar 23,2023
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O&J assisted me with the purchase of my first flat. They have demonstrated very high level of professionalism throughout the whole process - from the search untill the completion. I especially thank Joe, Rosalie and Michael for the excellent work....
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“Great service...”

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Mar 22,2023
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By: 'Liz'
Mar 22,2023
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I'm a long-standing landlady and recently went through a change of tenancy. As part of that process we had to have some work completed on the flat. Fahim has been extremely helpful during that process, liaising between us and the builders He has secured us ...
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“Dedicated and professional team...”

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Mar 14,2023
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By: 'Steve'
Mar 14,2023
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I can not fault OJ Surrey Quays for their personal approach and hard work. From purchasing my flat in 2004 to selling in 2023 they have been amazing We had one sale fall through on exchange but second time round the sale has gone through! Throughout the ...
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By: Stephen Banks
Apr 20, 2023
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Thank you for taking the time to leave this review Steve. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“Fahim was probably the best estate agent I de......”

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Mar 09,2023
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By: 'Oli'
Mar 09,2023
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Fahim was probably the best estate agent I dealt with over the course of about 6 months looking for my first property. He was super knowledgeable about the properties and surroundings, took plenty of time to show me around and answer my questions and most importantly, ...
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“Great team and very well managed tenancy...”

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Feb 23,2023
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By: 'Jack'
Feb 23,2023
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I rented a property managed by Oliver Jaques over an 18 month period and could not fault them at all. Serkan managed the initial negotiation and moving in process very well and was always so easy to communicate with, throughout the tenancy he was always on ...
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Jack. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

“A perfect and seamless service from start to ......”

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Feb 22,2023
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Gina
By: 'tim'
Feb 22,2023
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A perfect and seamless service from start to finish. Advertised my property and found me great tenants very quickly as required. Excellent communication throughout. Highly recommended in all aspects....
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By: Stephen Banks
Feb 28, 2023
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Thank you for taking the time to leave this review Tim. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques

Regional Awards won by Oliver Jaques

Individual Branch Awards

London, E3

London, SE16


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Oliver Jaques