Oliver Jaques
4.9/5, 578 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £188,000 £3,500,000
Lettings 95% 97% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 3 220 10 145 0 113 4 15 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Images & Videos

“After what should have been an easy no chain ......”

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Apr 09,2021
Minithumbup
By: 'Patrice'
Apr 09,2021
1 people found
this helpful
After what should have been an easy no chain sale, every hitch and setback imaginable encountered on both sides of the transaction legal issues financial probate Oliver Jaques kept the deal together, despite the odds, against the headwinds of Brexit and the pandemic...
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“Throughout the process of selling my flat, Mi......”

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Apr 06,2021
Minithumbup
Michael
By: 'Catherine'
Apr 06,2021
0 people found
this helpful
Throughout the process of selling my flat, Michael was efficient, informative and supportive. I valued his opinion and trusted his advice. I was particularly impressed by the fact that he kept me up to date every step of the way. He made the experience stress-free ...
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“Great service from both Mike and Steve!...”

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Apr 06,2021
Minithumbup
Stephen
By: 'Daisy'
Apr 06,2021
0 people found
this helpful
Great service from both Mike and Steve. Informative and very quick to respond, we're delighted with our new home! They were happy to answer all of our silly questions - thank you!...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Daisy. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent experience buying through OJ!...”

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Apr 06,2021
Minithumbup
By: 'Dalia'
Apr 06,2021
0 people found
this helpful
I bought my flat through Oliver Jaques. It was a great experience! Really hands on and always happy to update me and get involved when necessary.I never felt a burden when I wanted to do multiple viewings or ask a lot of questions and ...
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“micheal , paul and the team were extremly dil......”

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Mar 31,2021
Minithumbup
Michael
By: 'John'
Mar 31,2021
0 people found
this helpful
micheal , paul and the team were extremly diligent , professional and hardworking during the sale of our property...i recommmend their services totally...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review John. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael is a friendly and helped us secure a ......”

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Mar 31,2021
Minithumbup
Stephen
By: 'Sam & Clau'
Mar 31,2021
0 people found
this helpful
Michael is a friendly and helped us secure a flat we now call home. Michael was very prompt with replies and staying in touch. Excellent experience also with Stephen and Gina. Many thanks!...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Sam and Claudiu. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Fantastic service in all departments...”

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Mar 30,2021
Minithumbup
Michael
Erika
By: 'Paddy'
Mar 30,2021
0 people found
this helpful
When we rented out our house in 2014 the team at Oliver Jaques were the only agents to realise its real potential, getting great tenants and an excellent rate. They did a great job managing the property over the next six years. When we came to ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Paddy. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent service and great agents!...”

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Mar 26,2021
Minithumbup
Stephen
By: 'Evgeny'
Mar 26,2021
0 people found
this helpful
Many thanks to Michael, Stephen and the entire OJ team for making the process of finding a flat to rent so smooth and efficient! All the questions arisen were addressed in a timely, professional and friendly manner as well as all my additional asks were ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Evgeny. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Very quick and easy process from start to fin......”

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Mar 26,2021
Minithumbup
By: 'Josie'
Mar 26,2021
0 people found
this helpful
Very quick and easy process from start to finish, Serkan was so helpful! Very good service I would highly recommend....
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“Brilliant customer service. Always helpful. M......”

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Mar 24,2021
Minithumbup
By: 'Sophie Blacklaws'
Mar 24,2021
0 people found
this helpful
Brilliant customer service. Always helpful. Made the moving in process very easy and relaxed. Can always message at anytime and get a problem resolved quickly....
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“Great service...”

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Mar 24,2021
Minithumbup
By: 'Stela Gogo'
Mar 24,2021
0 people found
this helpful
I had an amazing experience with Michael, thanks to him I found what I was looking for. He always checked if everything was OK till the end, can't thank him enough!!!!...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Stela. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Finding a rental property in London can be a ......”

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Mar 24,2021
Minithumbup
By: 'R'
Mar 24,2021
0 people found
this helpful
Finding a rental property in London can be a stressful task. That said, Serkan Up from Oliver Jacques ensured that the whole process for us was easy, enjoyable and efficient. He took a great deal of time and attention to understand our property requirements, our ...
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“Excellent Estate Agent - pursued the sale thr......”

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Mar 23,2021
Minithumbup
Michael
By: 'D'
Mar 23,2021
0 people found
this helpful
Excellent Estate Agent - pursued the sale throughout till completion, even though conveyancing teams on buyers side delayed matters unecessarily....
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Dharmesh. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Great experience with O-J...”

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Mar 23,2021
Minithumbup
By: 'Catt'
Mar 23,2021
0 people found
this helpful
We had a good experience that was professional, to the point, and clear from start to end. Communication is great with Serkan and he’s always been very helpful....
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“Serkan has been amazing, and so helpful since......”

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Mar 22,2021
Minithumbup
By: 'Galem'
Mar 22,2021
0 people found
this helpful
Serkan has been amazing, and so helpful since day one. He's great at following up on any questions, and guiding through the entire process. Super professional and polite, and just lovely to deal with. It's been a pleasure to have his help in this process ...
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“I’d asked Oliver Jacques to value my property......”

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Mar 22,2021
Minithumbup
Michael
By: 'Jill'
Mar 22,2021
0 people found
this helpful
I’d asked Oliver Jacques to value my property a couple of times before and although I’d had other valuations when it was eventually time to sell, I decided to go with Oliver Jaques as they seemed the most knowledgeable and realistic about how ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Jill. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael Petherbridge handled the sale of our ......”

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Mar 18,2021
Minithumbup
Michael
By: 'Antony'
Mar 18,2021
0 people found
this helpful
Michael Petherbridge handled the sale of our Limehouse apartment. I'd highly recommend OJ. They alway kept us informed at each stage of the process. We live in the Isle of Man and so, particularly during this pandemic, were unable to get to London. OJ went ...
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By: Stephen Banks
Apr 21, 2021
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Thank you for taking the time to leave this review Antony. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“I bought my first flat through Oliver Jacques......”

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Mar 17,2021
Minithumbup
Michael
By: 'Yasmeen'
Mar 17,2021
0 people found
this helpful
I bought my first flat through Oliver Jacques and was extremely impressed by their level of service and professionalism. They were helpful and very responsive and even though they were acting for the seller I still felt like they supported me through the process. I ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Yasmeen. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Serkan had been very responsive when I had qu......”

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Mar 13,2021
Minithumbup
By: 'Marie'
Mar 13,2021
0 people found
this helpful
Serkan had been very responsive when I had questions, and was also helpful later on, such that I could move in smoothly....
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Marie. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Found my first flat within this company and M......”

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Mar 08,2021
Minithumbup
Michael
By: 'Marine'
Mar 08,2021
0 people found
this helpful
Found my first flat within this company and Michael is a friendly agent and has been a good help with the flat and paperwork. I recommend...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Marine. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Mike and Stephen have been absolutely amazing......”

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Mar 08,2021
Minithumbup
Stephen
By: 'Sofija Gajski'
Mar 08,2021
0 people found
this helpful
Mike and Stephen have been absolutely amazing! They found me the perfect flat, were really helpful and knowledgeable. Would highly recommend! Thank you so much :)...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Sofija. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Cannot thank Michael enough for making our ex......”

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Mar 08,2021
Minithumbup
Stephen
By: 'Miryam H.'
Mar 08,2021
0 people found
this helpful
Cannot thank Michael enough for making our experience in finding a property to rent so smooth and stress free. As soon he saw we had found a property we loved, he gave us all the documentation and information as promptly as possible, and put us ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Miryam. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Flat sale made easy...”

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Mar 07,2021
Minithumbup
Michael
By: 'Happy seller'
Mar 07,2021
0 people found
this helpful
OJ handled the sale of my flat. The photos and video were done quickly, I achieved a couple of offers quickly including one at the asking price. Michael kept me informed throughout the process - no hitches....
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Huge thanks to Michael and Steve!...”

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Mar 05,2021
Minithumbup
Stephen
By: 'Alice B'
Mar 05,2021
0 people found
this helpful
Michael was so quick and attentive in helping us to secure our property! Communication was really efficient and he endeavoured to answer all of our questions as soon as possible. Also a huge thanks to Steve for providing us with all the documentation quickly and ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Alice. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael was extremely helpful when it came to......”

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Mar 05,2021
Minithumbup
By: 'Emma'
Mar 05,2021
0 people found
this helpful
Michael was extremely helpful when it came to helping me find the best apartment in London. I was so happy when Michael shared this property with me as I could see straight away how amazing it was and how it was worth every penny. Thank ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Emma. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Oliver Jaques have been instrumental in helpi......”

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Mar 03,2021
Minithumbup
By: 'Hero Cahill'
Mar 03,2021
0 people found
this helpful
Oliver Jaques have been instrumental in helping my wife and I find a new home to rent. Michael was a very helpful and responsive agent who gladly assisted us along the path to our new home!...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Hero. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Michael and Stephen were great with helping u......”

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Mar 02,2021
Minithumbup
Stephen
By: 'Velina'
Mar 02,2021
0 people found
this helpful
Michael and Stephen were great with helping us finding our new place. Very prompt in responding and also going out of their way when we had queries to be discussed with the landlady. Really appreciate your help with helping us find a new place we ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Velina. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Professional agents and great customer service...”

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Mar 02,2021
Minithumbup
Stephen
By: 'Giorgia'
Mar 02,2021
0 people found
this helpful
Finding the proper home is never easy, but with Oliver Jacques we found the right place for us. The agent that helped us, Michael Jones, was extremely professional and helped us throughout all the procedures and was always there for any questions or doubts that ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Giorgia. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Excellent service, Michael was super professi......”

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Mar 02,2021
Minithumbup
Stephen
By: 'Filippo'
Mar 02,2021
0 people found
this helpful
Excellent service, Michael was super professional and helpful. I found the perfect flat thanks to him. I highly recommend to ask for Michael in order to have a great agent experience. Also Stephen has been very professional to help us to run all the procedures ...
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Filippo. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

“Sales and rental...”

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Mar 01,2021
Minithumbup
By: 'Shepherd's'
Mar 01,2021
0 people found
this helpful
I have worked with this company for many years using both the rental and sales departments. They are friendly and efficient with good communications....
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By: Stephen Banks
Mar 18, 2021
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Thank you for taking the time to leave this review Shepherd's. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future ...

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques

Regional Awards won by Oliver Jaques

Individual Branch Awards

London, E3

London, SE16



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Oliver Jaques