Surrey Quays, London, SE16
4.9/5, 230 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
98% lettings fee satisfaction

“Great support and frequent communication during the sales process at ......”

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Apr 01,2015
Minithumbup
Michael
By: 'MP'
Apr 01,2015
0 people found
this helpful
Great support and frequent communication during the sales process at every step. Status chasing was not required. Good advice provided during the marketing phase, with clear recognition of the uniqueness of my property and the realistic sales value I could achieve. The agents made you feel as though you were an equal part in the process (shared with themselves and the buyers), implying fairness and integrity. The agents were quick to respond to all queries, supporting the solicitor requests on the management and freehold information.
Was this helpful? Yes
By: oliverjaques
May 14, 2015
Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future.

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Opening Hours
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £235,000 £3,500,000
Lettings 92% 98% £360 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 2 74 4 68 0 38 0 5 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Latest Properties

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“My wife and myself did buy a house in Canada ......”

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Mar 17,2020
Minithumbup
Michael
Paul
By: 'boulic'
Mar 17,2020
0 people found
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My wife and myself did buy a house in Canada water thanks to Michael & paul from Oliver Jaques. We had a really good contact and have appreciated their advices and availabilities all along this journey....
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“We had a very niche flat that proved too diff......”

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Mar 11,2020
Minithumbup
Paul
Michael
By: 'N Brown'
Mar 11,2020
0 people found
this helpful
We had a very niche flat that proved too difficult for two previous estate agents to shift - over the course of a year. Having appointed Paul to take over at Oliver Jacques, we immediately had a very positive feeling. It wasn't the usual estate ...
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“Have to say from start to finish in a difficu......”

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Mar 06,2020
Minithumbup
By: 'Ted james'
Mar 06,2020
0 people found
this helpful
Have to say from start to finish in a difficult market Michael completely dealt will any issues straight away Have absolutely no doubt that they would always be my first chicey...
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“As a new tenant in London, the whole process ......”

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Mar 05,2020
Minithumbup
Stephen
By: 'Julie Ross'
Mar 05,2020
0 people found
this helpful
As a new tenant in London, the whole process of renting a flat was incredibly stress free and straight forward. Stephen was excellent all explaining all aspects of renting a flat through Oliver Jaques. Highly recommended....
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“Easy to deal with and professional...”

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Mar 03,2020
Minithumbup
Paul
By: 'Chris Ranger'
Mar 03,2020
0 people found
this helpful
Easy to deal with and professional in both sales and letting. I have been dealing with them for over eight year....
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“Used on the letting side for c12 years where ......”

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Mar 02,2020
Minithumbup
Michael
Paul
By: 'Andrew Skinner'
Mar 02,2020
0 people found
this helpful
Used on the letting side for c12 years where they've been fast at finding tenants and dealing with the associated admin. Gina a very helpful constant when any issues arise with the property. Latterly have just sold, in a difficult brexit affected market, and Michael ...
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“Great Team, excellent communication!...”

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Feb 27,2020
Minithumbup
Michael
Paul
By: 'Oliver'
Feb 27,2020
0 people found
this helpful
We are so pleased with the service although our purchase process took longer than expected, the whole Oliver Jaques Team supported us right the way through to completion. We would recommend Oliver Jaques to anybody and will be using their services again in the future!...
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“I am really grateful to Michael and the Olive......”

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Feb 10,2020
Minithumbup
By: 'Laura'
Feb 10,2020
0 people found
this helpful
I am really grateful to Michael and the Oliver Jaques team for helping me through the process to find my ideal home at the Bow Quarter. During a search period which lasted over 3 months, Michael was courteous, patient, good at communication and extremely responsive keeping ...
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“Dream come true...”

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Feb 03,2020
Minithumbup
Tanem
By: 'Ayse Alabora'
Feb 03,2020
0 people found
this helpful
Finding the right property is always challenging and I'm so glad that I met Tanem. I met so many agents from different agencies for that reason I can easily say that Tanem was way more engaged with his clients' needs, worries and what they are ...
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“We sold our house through Oliver Jaques, Exce......”

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Feb 02,2020
Minithumbup
Michael
By: 'Abosede'
Feb 02,2020
1 people found
this helpful
We sold our house through Oliver Jaques, Excellent service all round from first enquiry through to completion of my sale. The advice was good, communications was prompt and relevant. Paul and Michael worked tirelessly to make sure the sale of my property went smoothly, this ...
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“Thank you Micheal!...”

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Feb 01,2020
Minithumbup
Michael
By: 'Lilly Brady'
Feb 01,2020
0 people found
this helpful
Thank you Micheal for such great service and help with finding my dream flat so quickly! I had had my heart set on Bow Quarter and Micheal was so helpful and quick to sort out a viewing, even showing us a flat we didn’t ...
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“Great service...”

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Jan 16,2020
Minithumbup
By: 'George Williams'
Jan 16,2020
0 people found
this helpful
Arran was friendly and professional through out the all process. Using Oliver Jacques for the first time was a breath of fresh air and pleasant experience in comparison to the other estate agents. I highly recommend them for anyone looking for property....
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“The team at Oliver Jaques were very professio......”

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Jan 12,2020
Minithumbup
Stephen
By: 'Giorgio'
Jan 12,2020
0 people found
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The team at Oliver Jaques were very professional and courteous. In particular, Stephen and Arran were very helpful throughout the process. I would definitely recommend it to anyone who is looking for an apartment....
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“Thank you Oliver Jaques...”

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Jan 10,2020
Minithumbup
Tanem
By: 'Monique Budden'
Jan 10,2020
0 people found
this helpful
We used Oliver Jaques to buy our first home in Surrey Quays, Tanem took the time and went the extra mile to make sure we found the right property for us. He was professional and highly informative and made the whole daunting experience of buying ...
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“Arran was top-notch throughout the entire pro......”

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Jan 09,2020
Minithumbup
By: 'Matthew Davis'
Jan 09,2020
0 people found
this helpful
Arran was top-notch throughout the entire process. I managed to get a same day viewing for the apartment in question and the whole process from property to search to getting the keys was seamless. Arran was very responsive to any questions I had, which assured ...
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“Good experience...”

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Jan 09,2020
Minithumbup
By: 'Edoardo de Natale'
Jan 09,2020
0 people found
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I have taken a house for rent and Arran was my lettings negotiator. He has followed me carefully throughout the process and was very understanding. I had a very good experience....
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“Mike has been great at communications and ser......”

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Jan 08,2020
Minithumbup
Michael
By: 'Walter Teng'
Jan 08,2020
0 people found
this helpful
Mike has been great at communications and serving my letting needs, even in non-conventional circumstances. His service is representative of Oliver Jaques and their good lettings / sales coverage of Bow Quarter historically....
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“Great agents! Always helpful and friendly. Al......”

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Jan 08,2020
Minithumbup
Michael
Stephen
By: 'Aaron Lipschitz'
Jan 08,2020
0 people found
this helpful
Great agents! Always helpful and friendly. Always prompt with responses and would highly recommend to anyone looking to rent or buy....
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“A seamless process for tenants from abroad!...”

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Jan 06,2020
Minithumbup
Michael
By: 'Jill Knox'
Jan 06,2020
0 people found
this helpful
Michael has been excellent throughout the entire process from inquiry to confirmation of property. His response time is consistently very quick and he is sure to explain logistics and answer questions with great care and detail. Being overseas and having to confirm a place to ...
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“Michael was incredibly professional in all in......”

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Jan 06,2020
Minithumbup
Michael
By: 'Kayleigh'
Jan 06,2020
0 people found
this helpful
Michael was incredibly professional in all interactions during our search for finding a property to rent. He kept us informed every step of the way and managed to secure the property for us 10 days earlier than originally advertised which was fantastic! Would thoroughly recommend Michael & ...
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“Thank you for your support during my recent p......”

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Nov 20,2019
Minithumbup
Michael
Paul
By: 'Brent Kruger'
Nov 20,2019
0 people found
this helpful
Thank you for your support during my recent purchase. To the team, but particularly Michael, thanks for always being available, for chasing things down and for keeping me updated. A very pleasant way to part with my hard earned cash 😁...
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“Worked with Steve to let many of our properti......”

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Nov 05,2019
Minithumbup
Stephen
By: 'Eleanor Austin'
Nov 05,2019
0 people found
this helpful
Worked with Steve to let many of our properties over the years. He has always provided a professional service and is a pleasure to work with....
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“Excellent service...”

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Nov 03,2019
Minithumbup
Michael
Stephen
By: 'Kate Gillingham'
Nov 03,2019
0 people found
this helpful
We first used Oliver Jaques to buy our house in 2013, since then we have used them to manage the property whilst it was rented out and then most recently to sell the property. At all three stages they have been incredibly helpful, professional and friendly ...
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“Great service with house purchase...”

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Oct 30,2019
Minithumbup
Michael
By: 'Alice Howard'
Oct 30,2019
0 people found
this helpful
The team helping with our purchase (Will, Paul and Michael) were friendly, communicative and professional- we didn’t feel that we were being pressured when placing an offer on our chosen property. During the legal process Michael helped push the solicitors along which was really ...
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“Review - sales team...”

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Oct 08,2019
Minithumbup
By: 'Ben Wilson'
Oct 08,2019
0 people found
this helpful
I have just sold my flat through Oliver Jacques and I can’t recommend them highly enough. I always felt they were working for me and had my best interests in mind. Michael & his team have a wealth of knowledge and fortunately are there every ...
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Staff picture Michael
(86)
Staff picture Paul
(62)
Staff picture Stephen
(24)
Staff picture Gina
(19)
Staff picture Erika
(8)
Staff picture Tanem
(2)
Staff picture Nicola
(1)

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 12:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 12:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 12:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 12:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 12:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 12:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 12:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 12:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW


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Oliver Jaques

Branch - Surrey Quays, London, SE16