Surrey Quays, London, SE16
4.9/5, 417 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 417
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
22nd Sep 2023
reviewed by 'Manon'
“With very little knowledge of the buying process in the UK, I could only rely on a few stories of ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 11 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Latest Properties
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Bow, E3
Surrey Quays, SE16

“Trustworthy Agency...”

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Aug 10,2022
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Erika
By: 'Adina'
Aug 10,2022
0 people found
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Very rare to find a trustworthy agency in London, and we were lucky to find OJ. Agents were very communicative and knowledgeable. Happy to assist and made all processes from beginning of the let till the end as effortless as possible....
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“Everything runs smoothly. I had an excellent ......”

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Aug 10,2022
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Erika
By: 'Roberto'
Aug 10,2022
0 people found
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Everything runs smoothly. I had an excellent service, from finding the tenants to manage every single issue related to the flat. The only things I had to monitor were emails to give OK to actions that were already proactively addressed by the team and then ...
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“Probate sale...”

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Aug 10,2022
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By: 'Stiva Bailey'
Aug 10,2022
0 people found
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We used Oliver Jaques for a probate sale in 2022. We chose them due to their professional and straight-talking approach. It is always refreshing to have an agent give an honest evaluation of price and route to sale (rather than the all-too-predictable inflated price and prospects ...
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“Truly great service. I was renting through Oliver Jaques for ......”

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Aug 10,2022
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Gina
By: 'Jitendra'
Aug 10,2022
0 people found
this helpful
Truly great service. I was renting through Oliver Jaques for the last 6.5 years. From the start, to property management to the finish that is exit the team has shown fair (both to me and the landlord) and exceptional service. Will highly recommend. Specifically the property ...
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“Very responsive and easily reachable. A pleas......”

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Jul 20,2022
Minithumbup
By: 'Jurgita'
Jul 20,2022
0 people found
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Very responsive and easily reachable. A pleasure to communicate with! Helped us and clarified everything from the start of the viewing to securing the place. Michael made it look easy!...
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“Michael was fantastic, efficient and easy to ......”

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Jul 18,2022
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Gina
By: 'Nick'
Jul 18,2022
0 people found
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Michael was fantastic, efficient and easy to deal with. He was understanding and flexible too. I would highly recommend Michael and the Oliver Jacques team in Surrey Quays. Thanks...
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“GREAT!...”

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Jul 13,2022
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Rosalie
By: 'James'
Jul 13,2022
0 people found
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I have to say that a process I thought would take ages and involve a tonne of life admin was made as painless as possible by OJ. My main point of contact was Rosalie who really went above and beyond in answering all my questions (...
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“Impeccable service from start to finish. Age......”

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Jul 11,2022
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Rosalie
By: 'First time buyer'
Jul 11,2022
0 people found
this helpful
Impeccable service from start to finish. Agents were very communicative and knowledgeable during viewings. Rosalie was very kind and helpful throughout my purchase, explaining everything clearly and going above and beyond to help with any concerns or queries. I would be very happy to recommend ...
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“O-J were very helpful from start to finish. ......”

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Jul 08,2022
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Samuel
By: 'Tony & Ayo'
Jul 08,2022
0 people found
this helpful
O-J were very helpful from start to finish. Paul Gibbens was fantastic, helpful, going extra mile to make the whole process less stressful than it could have been. A job well done to him, Rosalie and the rest of his Team...
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“Paul and Michael are very honest, supportive and very professional...”

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Jun 09,2022
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Michael
By: 'AK'
Jun 09,2022
0 people found
this helpful
Both provided very high quality of support. I am so pleased to buy property from Oliver Jaques. They provided update timely and most importantly, they kept everything transparent either positive or negative. In fact, sometimes they provided support in out of office hour as well ...
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“Mike was really professional, kind and Always......”

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May 02,2022
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Stephen
By: 'Mohamed Elnemr'
May 02,2022
0 people found
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Mike was really professional, kind and Always in time if you need him. He kept me updated and in the loop during moving process even after moving....
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“Michael and Stephen the best! So helpful in a......”

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Apr 29,2022
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Stephen
By: 'Flavio'
Apr 29,2022
0 people found
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Michael and Stephen the best! So helpful in any moment, very kind and available, they are really serious and brilliant professionals....
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“Mike did an excellent job at keeping us in th......”

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Apr 29,2022
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Gina
By: 'Alex'
Apr 29,2022
0 people found
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Mike did an excellent job at keeping us in the loop regarding the move, came back to us promptly on any questions we had and made the move go very smoothly overall....
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“Mike, did an amazing job at finding the right......”

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Apr 29,2022
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By: 'Lewis'
Apr 29,2022
0 people found
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Mike, did an amazing job at finding the right property and supported us through the process. He was always on hand to talk to, and came back to any query promptly....
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“Very responsive team....”

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Mar 27,2022
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Samuel
By: 'Emily'
Mar 27,2022
0 people found
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A very responsive team, with excellent communication throughout the process. Michael went out of his way to ensure that I was kept informed about the process higher up the chain, and we successfully completed despite challenges getting all links in the chain to fall into ...
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“Friendly and Professional...”

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Mar 10,2022
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Michael
By: 'Margaret'
Mar 10,2022
0 people found
this helpful
what a team! the sales team at oliver jaques were efficient and helpful throughout the process of selling my apartment. they have good communication both with me as the seller and with one another so whoever you spoke to knew what you were talking about! ...
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“Great agents...”

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Mar 09,2022
Minithumbup
By: 'Amanda'
Mar 09,2022
0 people found
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When approaching agents in the area Oliver Jaques stood out as a stronger sales operation. I was right and was impressed with their activity leading to lots more viewing than previous agents. They are really proactive and were great in communication throughout - I would ...
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“Excellent all round service from SE16 Office...”

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Feb 15,2022
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Michael
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Samuel
By: 'L'
Feb 15,2022
0 people found
this helpful
We sold our flat in SE16 through OJ in late 2021, the same firm who we purchased our property from. The service provided from the OJ team from start to finish was highly professional, courteous and personable. We encountered the usual issues and delays you get ...
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“Very professional agent, helpful and came wit......”

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Feb 10,2022
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By: 'Yoshiko'
Feb 10,2022
0 people found
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Very professional agent, helpful and came with all the inf needed so all my questions were answered at the time of viewing....
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“Brilliant connect and passion to make sure th......”

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Feb 09,2022
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By: 'Jit'
Feb 09,2022
0 people found
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Brilliant connect and passion to make sure that Customers view is well understood. Friendly face that you can rely on. I came in touch while looking for a new property....
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“Tom has been very helpful during my process o......”

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Feb 08,2022
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By: 'Tony'
Feb 08,2022
0 people found
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Tom has been very helpful during my process of buy a property, advising on key aspects of the process such as lease, mortgage, etc, and also sending me a good selection of properties within my budget on a regular basis and following up with a ...
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“Friendly and professional agent. Very easy to......”

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Feb 04,2022
Minithumbup
By: 'Monika'
Feb 04,2022
0 people found
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Friendly and professional agent. Very easy to communicate and quick with responses. It was a pleasure to work with Tom....
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“Recently i found a new home in one of the pro......”

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Feb 03,2022
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By: 'Mateusz'
Feb 03,2022
0 people found
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Recently i found a new home in one of the properties wich was managed by Michael. He is very profesional , kind & polite. He answered every single question asked , wich shows that he is always prepared to work on the highest standards....
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“Excellent Service...”

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Feb 03,2022
Minithumbup
By: 'Tom'
Feb 03,2022
0 people found
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I (along with many others, I'm sure) have had some bad experiences renting, so I was careful in my property search to check reviews of everyone I was dealing with. This led me to Oliver Jaques who had good reviews and luckily also had a ...
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“Professional and friendly service...”

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Feb 03,2022
Minithumbup
By: 'Ian'
Feb 03,2022
0 people found
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Michael was very professional to deal with. Very responsive throughout. He answered any questions I had and helped guide me through the renting process. Thanks for the help!...
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“Great team, super supportive through process ......”

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Jan 19,2022
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Samuel
By: 'Eve'
Jan 19,2022
0 people found
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Great team, super supportive through process of buying a house as a FTB. They were friendly, accommodated my many requests for access to the property, and were on the case in terms of chasing the sellers so that we were able to complete very quickly. ...
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“We have found Oliver Jaques to be the best la......”

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Jan 11,2022
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Gina
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Stephen
By: 'Deborah'
Jan 11,2022
0 people found
this helpful
We have found Oliver Jaques to be the best landlord agents we have worked with and we have worked with a few. Georgina is particularly helpful. She has always been very easy to contact and efficient. She usually has all the information we need to ...
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“A great pleasure to deal with OJ!...”

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Jan 05,2022
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Michael
By: 'Marina'
Jan 05,2022
0 people found
this helpful
It was a great pleasure dealing with your very friendly team! I was particularly pleased with Paul's and Michael's proactive and very effective handling of my case. You are the best agency I ever dealt with and this smooth purchase is the best proof of ...
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“Fantastic letting agents...”

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Dec 07,2021
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Stephen
By: 'Johanzaib R'
Dec 07,2021
0 people found
this helpful
Michael Jones and Stephen Banks were both brilliant throughout the lettings process - professional, honest, and would respond promptly to any queries asked. It's been an overall great experience dealing with the OJ team!...
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“I would like to say that Michael was exceptio......”

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Nov 18,2021
Minithumbup
By: 'Nuno'
Nov 18,2021
0 people found
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I would like to say that Michael was exceptional in the way he helped me in all renting process. From the showing to the documents, he was always available and helpful during the process. Giving him 5 stars to the agency and specially to Michael because ...
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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