Liverpool North, Liverpool, L12
4.9/5, 555 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 184 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Rental...”

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Aug 04,2020
Minithumbup
By: 'Alex'
Aug 04,2020
0 people found
this helpful
All the staff at Northwood were extremely helpful but especially Stephanie who really went out of her to find me a property & kept me updated....
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“As a landlord I would certainly recommend Nor......”

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Aug 03,2020
Minithumbup
Ruth
By: 'Swapnil'
Aug 03,2020
0 people found
this helpful
As a landlord I would certainly recommend Northwood for the service received so far. Even in current circumstances the office was prompt with their response and were able to process the tenancy real quick....
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“Joanne, has been our sales advisor while sell......”

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Aug 01,2020
Minithumbup
Joanne
By: 'KEITH'
Aug 01,2020
0 people found
this helpful
Joanne, has been our sales advisor while selling our property, during the time of valuation through to final exchange of contract, Joanne has always been there for advice and letting us no how the viewings went etc, i would highly recommend her and Norwood if ...
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“Incredibly helpful and informative...”

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Jul 31,2020
Minithumbup
By: 'Sian'
Jul 31,2020
0 people found
this helpful
Dean has been incredibly helpful in keeping me up to date throughout my application process to rent a property. He has been able to answer all my questions thoroughly and nothing has seemed too much bother. Highly recommended :)...
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“Spoke to Dean today, absolutely amazing gentl......”

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Jul 31,2020
Minithumbup
By: 'Stephanie'
Jul 31,2020
0 people found
this helpful
Spoke to Dean today, absolutely amazing gentleman. Thoughtful, considerate and so helpful regarding my current situation. Attentive to detail regarding to my e mail to Northwood and literally could not do enough. Felt at ease and felt I was getting somewhere. Currently in a very ...
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“Joanne has been the first contact for us on t......”

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Jul 30,2020
Minithumbup
Joanne
By: 'Sushma'
Jul 30,2020
1 people found
this helpful
Joanne has been the first contact for us on to selling of our property. She has been absolutely attentive to our preferences and has tried to secure the best price for us by giving us realistic and honest advice. Our house got sold within 5 days ...
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“A big thankyou to all the staff.Jo visited a......”

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Jul 30,2020
Minithumbup
Joanne
By: 'Christopher'
Jul 30,2020
0 people found
this helpful
A big thankyou to all the staff. Jo visited and valued my house it sold on the first viewing due to jo's advice on pricing right for the market. I also purchased from northwood which jo was there every step of the way. And as ...
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“Having purchased a property through Northwood......”

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Jul 18,2020
Minithumbup
Ruth
Jul 18,2020
0 people found
this helpful
Having purchased a property through Northwood’s, which was a pain free transaction in itself, they then took the property on under their Guaranteed Rent Scheme which has run very smoothly ever since. Being a ‘distant landlord , (over 200 miles away from the property), I wanted ...
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“We were dealt with very professionally and co......”

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Jul 10,2020
Minithumbup
By: 'Rachel'
Jul 10,2020
0 people found
this helpful
We were dealt with very professionally and communication throughout the process was great, we were not left wondering what was going on at any point and were kept up to date at all times. Stephanie who helped us with our application was very helpful, and ...
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“We had our house up for sale for less than 2 ......”

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Jul 10,2020
Minithumbup
By: 'Dominic'
Jul 10,2020
0 people found
this helpful
We had our house up for sale for less than 2 months and practically got our asking price. Jo was supportive and helpful throughout and always kept us up to date. We decided not to sell in the end but that was nothing to do with ...
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“Fabulous staff and very helpful, couldn’t hav......”

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Jun 12,2020
Minithumbup
By: 'Lorraine'
Jun 12,2020
0 people found
this helpful
Fabulous staff and very helpful, couldn’t have asked for a better service , good correspondence, extremely professional would completely recommend Thank you!...
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“Friendly and Helpful Team...”

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Jun 03,2020
Minithumbup
Mark
By: 'Michael'
Jun 03,2020
1 people found
this helpful
All of my correspondence with the Northwood Liverpool team has been handled promptly and professionally. The staff are friendly, helpful and approachable, and have been a great support throughout the whole process, and during my tenancy....
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“So far so good!...”

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Jun 02,2020
Minithumbup
By: 'Ellie'
Jun 02,2020
0 people found
this helpful
Been dealing with Northwood for the past few days regarding a rental property and have had no problems so far. Rachel has been very helpful in dealing with my application. Hopefully this is the start of a good relationship with Northwood. Thank you!...
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“The staff at Northwood West Derby have provid......”

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Jun 02,2020
Minithumbup
Joanne
Ruth
By: 'mark'
Jun 02,2020
0 people found
this helpful
The staff at Northwood West Derby have provided an excellent sales service. The valuation was very accurate and my property sold within three days from going on the market. The communication between both staff and myself was excellent and the advice given was superb and ...
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“Early days as a landlord under the guaranteed......”

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Feb 24,2020
Minithumbup
Ruth
By: 'Si'
Feb 24,2020
1 people found
this helpful
Early days as a landlord under the guaranteed letting service, so far I'm finding the team to be approachable and very professional. Special mention to Rachel for handling all the maintenance matters that she's inherited...
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By: Peter Bellamy
Mar 10, 2020
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Thanks for your review it is much appreciated. Nice to hear that Rachel is providing a good service. ...

“Property Maintenance...”

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Feb 20,2020
Minithumbup
By: 'Robert'
Feb 20,2020
0 people found
this helpful
I have used Northwood as my letting agent for over 10 years. For the last year Rachel Yeo has been my contact regarding property maintenance for which she has been excellent. Problems raised by the tenant have always been communicated quickly with any required work by ...
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By: Peter Bellamy
Mar 10, 2020
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Robert, Thanks for your review. Very pleased to hear that Rachel is providing a great service. Feedback on staff is always appreciated. Best regards. ...

“I have used Northwood for the past 10 years r......”

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Feb 11,2020
Minithumbup
Ruth
By: 'Rob'
Feb 11,2020
0 people found
this helpful
I have used Northwood for the past 10 years renting out a property through them. In that time the team have been fantastic in managing my property. They are very professional, friendly, helpful and reliable. I have had problems with the house over the years and ...
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By: Peter Bellamy
Mar 10, 2020
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Rob, Thanks for your review and recommendation. It's good to know that we are still providing a great service to you. Your business is much appreciated. Best regards. ...

“Property sale...”

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Jan 30,2020
Minithumbup
Joanne
By: 'Natalie'
Jan 30,2020
0 people found
this helpful
“I met Joanne at a property I own over in Liverpool, I had a few agents out the same day but was pleasantly surprised how attentive Joanne was as most the other agents were in and out very quickly. I got a really good impression ...
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“Have dealt with Northwood for a number of yea......”

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Jan 29,2020
Minithumbup
Joanne
By: 'Jeanette'
Jan 29,2020
0 people found
this helpful
Have dealt with Northwood for a number of years now. Joanne has been really helpful and efficient. I would highly recommend them...
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“As a buyer and seller...”

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Jan 29,2020
Minithumbup
By: 'louise'
Jan 29,2020
0 people found
this helpful
As a buyer I have contacted northwood about properties in the past. They were always very professional and welcoming which I have found recently is a contrast to other agents. They have impressed us so much we have decided to sell our house with them ...
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“I have dealt with numerous estate agents duri......”

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Jan 28,2020
Minithumbup
Joanne
By: 'Debbie'
Jan 28,2020
0 people found
this helpful
I have dealt with numerous estate agents during my search for our forever family home I found northwood to be the most customer focused really going out of their way to work round me for viewings they were always really helpful and professional and made ...
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“I recently viewed a few house with Northwood ......”

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Jan 28,2020
Minithumbup
Joanne
By: 'Libbie'
Jan 28,2020
0 people found
this helpful
I recently viewed a few house with Northwood west derby and I dealt with Joanne. It was refreshing to have an agent turn up on time and be knowledgable about the house and the area. I have yet to find my perfect property but I’...
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“We had a great experience with Northwood for ......”

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Jan 24,2020
Minithumbup
Joanne
By: 'Tijo'
Jan 24,2020
0 people found
this helpful
We had a great experience with Northwood for selling my property 78 Mossway Liverpool. My case deal with Kathy Gowland , Joanne Smith . They are very friendly also our process finished on time . Communication was very good .Thank you very much all Northwood team all the very ...
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“I recently changed managing agent after a sho......”

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Jan 23,2020
Minithumbup
By: 'Kevin'
Jan 23,2020
0 people found
this helpful
I recently changed managing agent after a shocking experience with a national property services group. As a landlord I wanted a single point of contact with terms and conditions, guidelines and potential costs laid out in a clear and concise manner - with no hidden ...
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“Made up with Northwood!...”

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Jan 21,2020
Minithumbup
By: 'Karl'
Jan 21,2020
0 people found
this helpful
Made up with how quick Rachel was in arranging to sort the leak out. Very prompt and was constantly in contact. Great service. Thank you loads!...
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“Fran has been our property inspector for the ......”

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Jan 20,2020
Minithumbdown
Fran
By: 'Lisa'
Jan 20,2020
0 people found
this helpful
Fran has been our property inspector for the last few years we have rented with Nothwood, Fran is always professional and friendly, offering advice and ensuring we get the best service. I highly recommend renting with northwood and Fran as we have a fantastic service ...
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“Delighted With The Service...”

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Jan 17,2020
Minithumbup
Joanne
By: 'Jayne'
Jan 17,2020
0 people found
this helpful
Jo has provided excellent customer service and been incredibly flexible and patient. Correspondence has been clear, timely and easy to understand and has really helped me as I am new to the buy to let market. My experience has with Northwood has been far more ...
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“Kathy has provided excellent support towards ......”

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Jan 17,2020
Minithumbup
By: 'Dr'
Jan 17,2020
0 people found
this helpful
Kathy has provided excellent support towards ensuring a successful sale of the property. She has excellent communication skills and has kept me informed and aware of all developments leading to the sale process. Her support and advise has been clear, impartial and invaluable....
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“Great professional service from both the Lett......”

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Jan 14,2020
Minithumbup
Mark
By: 'George'
Jan 14,2020
0 people found
this helpful
Great professional service from both the Lettings and sales teams for the last 14 years. Kathy has been outstanding in her professionalism in negotiating the sake of my two properties. Couldn’t have asked for a better service....
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“Really helpful and supportive...”

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Jan 12,2020
Minithumbup
By: 'Paula'
Jan 12,2020
0 people found
this helpful
Northwood were really helpful and all the staff were great when I contacted the branch. Kathy was excellent in keeping me informed and calm throughout the selling process....
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Staff picture Joanne
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Staff picture Ruth
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Staff picture Mark
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Staff picture Rhea
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Staff picture Fran
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Staff picture Christine
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Staff picture Morgan
Staff picture Alisha
Staff picture Evie
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12