Northwood
4.8/5, 7896 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2403 72 3245 234 1000 13 517 11 348 53
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Fantastic team at Northwoods Sandbach. They a......”

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Sep 25,2021
Minithumbup
Rena
Kirsten
By: 'Danielle'
Sep 25,2021
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Fantastic team at Northwoods Sandbach. They all went above and beyond to help myself in a very difficult time. Credit to them all well done and thank you!...
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“Fantastic team at northwoods and also that sh......”

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Sep 25,2021
Minithumbup
Holly
By: 'Danielle'
Sep 25,2021
0 people found
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Fantastic team at northwoods and also that show so much support and compassion. They will go out of their way to help you as much as possible. Well done and thank you for helping my move go as smooth as possible...
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“We cannot thank Northwood ( especially Rebecc......”

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Sep 24,2021
Minithumbup
Rebecca
By: 'Katie'
Sep 24,2021
0 people found
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We cannot thank Northwood ( especially Rebecca & Gary) for all the help & support they gave us. Nothing was too much trouble, they replied to emails & phone calls the same day & all the team are incredibly professional & friendly. We wouldn’t hesitate to recommend them....
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“Excellent, professional service...”

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Sep 24,2021
Minithumbup
Joana Ursica
Joe Fielding
By: 'Mrs Spillane'
Sep 24,2021
0 people found
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Excellent, professional service provided by Joana and her Team. Joana is a good communicator and has an extensive knowledge of the housing market. 5 Stars !...
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“Very pleased with prompt, friendly and effici......”

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Sep 22,2021
Minithumbup
By: 'Katherine'
Sep 22,2021
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Very pleased with prompt, friendly and efficient service. All members of staff were polite and helpful. We would recommend Northwood Estate Agents aain....
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“The best agent we have ever dealt with!We r......”

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Sep 22,2021
Minithumbup
Rena
Kirsten
By: 'TomH'
Sep 22,2021
0 people found
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The best agent we have ever dealt with! We recently purchased an investment property with Northwood and we were so impressed with the level the service, care and attention that we decided to let Northwood manage the letting side of things. I can honestly say ...
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“Excellent service from Arjan. He was very hel......”

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Sep 22,2021
Minithumbup
Arjan
By: 'Funmi'
Sep 22,2021
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Excellent service from Arjan. He was very helpful with a professional manner at all times. Thank you for your help....
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“New to Northwood but have found them exceptio......”

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Sep 22,2021
Minithumbup
Kirsten
Cathy
By: 'Tony'
Sep 22,2021
0 people found
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New to Northwood but have found them exceptionally professional and friendly to deal with. They have always responded quickly and dealt with all issues promptly; would highly recommend....
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“I am a landlord that used the services of Nor......”

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Sep 22,2021
Minithumbdown
By: 'Emma'
Sep 22,2021
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I am a landlord that used the services of Northwood for approximately 8 years. My house was handed back to me recently and the house was completely trashed by the last tenants who had lived there for 3 years. They had been smoking everywhere in the property ...
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By: Jonathan Edwards
Sep 23, 2021
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Hello Emma, thank you for taking the time to post feedback. As the owner of Northwood Worcester, I am grateful for comments both good and not so good. All tenants are expected to look after a property in accordance with the terms of their tenancy contract and to hand it back at the end of their tenancy in the condition they received it in, subject to fair wear and tear. The vast majority of tenants do just this but unfortunately some don’t. The inconvenience caused to you by the conditi ...

“These guys are amazing. Nothing but helpful a......”

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Sep 20,2021
Minithumbup
By: 'Katie Collins'
Sep 20,2021
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These guys are amazing. Nothing but helpful and kind, guided me though everything and extremely accepting. I'm incredibly thankful of them....
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By: Shaun Grantham
Sep 20, 2021
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Thank you for the feedback. Much appreciated. Im glad all appears to have gone well. ...

“Very professional staff, excellent service, m......”

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Sep 17,2021
Minithumbup
Lucy
By: 'Rebecca'
Sep 17,2021
0 people found
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Very professional staff, excellent service, my agent ‘Lucy Dearman’ is very friendly and very professional, and I really appreciate all her hard work! Northwoods estate agency is easy to use, no problems at all. I would highly recommends this agency to my family and friends. ...
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“I found Northwood to be a very good estate ag......”

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Sep 17,2021
Minithumbup
Lin
By: 'Tom'
Sep 17,2021
0 people found
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I found Northwood to be a very good estate agent. Out of all the ones I have dealt with during my years of renting, Northwood are the best. Particularly Lin, she has been lovely to deal with and always helps with my queries and problems ...
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“Happy landlady...”

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Sep 17,2021
Minithumbup
Rena
By: 'Veronika'
Sep 17,2021
0 people found
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As a landlady I am very pleased with the service Northwood provides. I am immediately notified of any issues and those are dealt with promptly by Northwood. Plus I can rely that my property is well looked after....
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“It was a great experience with Northwood rega......”

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Sep 17,2021
Minithumbup
By: 'Mariyam Rasheed'
Sep 17,2021
0 people found
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It was a great experience with Northwood regarding renting the flat. I am more than happy with their way of professional dealings....
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“Excellent Service from Ally @ Northwood Bromley...”

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Sep 17,2021
Minithumbup
Ally
By: 'Rob'
Sep 17,2021
0 people found
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Very professional and responsive service from Ally @ Northwood in Bromley. Only been with Northwood a few months but I can safely say their service has been impeccable. Questions are always answered very promptly by Ally and she's taken care of all the issues that have ...
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“We moved into a new property this month, the ......”

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Sep 16,2021
Minithumbup
Lucy
By: 'Jamie'
Sep 16,2021
0 people found
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We moved into a new property this month, the staff at Northwood made the move so easy and stress free. We are so grateful for all of the help and support you have given us. Lucy especially has gone above and beyond for us and ...
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“Quick/Efficient Response.Julie replied quic......”

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Sep 16,2021
Minithumbup
By: 'Aimee'
Sep 16,2021
0 people found
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Quick/Efficient Response. Julie replied quickly and efficiently to an urgent request. Within 3 hours the issue was fixed by a great locksmith. Thank you....
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“If I could give less than one star then I wou......”

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Sep 16,2021
Minithumbdown
By: 'Lizzie'
Sep 16,2021
0 people found
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If I could give less than one star then I would . Unprofessional from day one. Repairs took forever to get sorted and most weren't even sorted. Never felt like the house I was renting was a home at all. Calling me when I was in ...
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“Tina was amazing at guiding us through our fi......”

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Sep 15,2021
Minithumbup
Tina
By: 'emhu'
Sep 15,2021
0 people found
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Tina was amazing at guiding us through our first time buy she is full of knowledge and advice, very grateful for all of the help!...
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“I've recently sold my house, couldn't thank L......”

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Sep 15,2021
Minithumbup
Jayne
By: 'Stacey'
Sep 15,2021
0 people found
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I've recently sold my house, couldn't thank Leanne and Jayne enough for overseeing everything, great service ! Only ever a phone call or email away if you have a question or queary. I also felt like Jayne went above and beyond to help us find a ...
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“Sold property with Northwood, very helpful, p......”

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Sep 15,2021
Minithumbup
Jayne
By: 'Dale'
Sep 15,2021
0 people found
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Sold property with Northwood, very helpful, patient & understanding throughout the whole process! Special shout-out to Jayne & all of the sales team....
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“Northwood made the process of moving a fast, ......”

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Sep 15,2021
Minithumbup
Kira
By: 'Paul'
Sep 15,2021
0 people found
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Northwood made the process of moving a fast, painless and easy experience. The team were very helpful and were great at keeping me in the loop....
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“Northwood (Thorne Branch)...”

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Sep 14,2021
Minithumbup
Laura
Holly
By: 'Gareth'
Sep 14,2021
0 people found
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I rented a property through Northwood and the lady’s at the Thorne branch were excellent thought the experience both Laura and Holly. I couldn’t have asked for a better service....
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“Very helpful & friendly...”

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Sep 14,2021
Minithumbup
By: 'Lauren'
Sep 14,2021
0 people found
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I registered my interest in a property and heard from Andrea's the next day. She was so helpful and arranged a viewing within a few days. So polite and efficient and all my questions were answered. Most helpful estate agents I have had experience with!...
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“Very smooth and quick sale. Mark had very goo......”

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Sep 14,2021
Minithumbup
By: 'Emilie'
Sep 14,2021
0 people found
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Very smooth and quick sale. Mark had very good advice which we followed, the process was explained clearly and we were informed at every stage so communication was very good....
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“Just wanted to share my appreciation for the ......”

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Sep 13,2021
Minithumbup
By: 'Sammy H'
Sep 13,2021
0 people found
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Just wanted to share my appreciation for the Northwood Team after recently moving into our new rental property ands special mention for Erin, who responded to all my queries, phone calls and emails and made the experience as swift and stress free as possible. The ...
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“Have used Northwood for coming up 10 years. Always a pleasure ......”

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Sep 13,2021
Minithumbup
Lauren
Jonathan
By: 'Max'
Sep 13,2021
2 people found
this helpful
Have used Northwood for coming up 10 years. Always a pleasure to deal with, interactive, communicative. Lauren is a fabulous team member and on the ball. Jon and Maria run the ship and the whole team is top notch. As one who see lettings and estate ...
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By: Jon Edwards
Sep 17, 2021
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Hi Max, your feedback is very greatly appreciated, so too are the professional and friendly dealings that we have always enjoyed over the years. A decade sounds like a long time but it seems to have gone in the blink of an eye. Thank you to you and to Trudie for your support over the years and as always, we are here to help. Best wishes from all the team. ...

“Holly is lovely! She goes out of her way to h......”

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Sep 11,2021
Minithumbup
Holly
By: 'Sophie'
Sep 11,2021
0 people found
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Holly is lovely! She goes out of her way to help with any problems, and is always very friendly. The whole company is great, but Holly is awesome!...
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“The Northwood Crewe and Sandbach Team have be......”

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Sep 11,2021
Minithumbup
Cathy
Kirsten
By: 'A Cook'
Sep 11,2021
0 people found
this helpful
The Northwood Crewe and Sandbach Team have been invaluable in marketing and managing our rentals in the area. We wouldn't consider using any other firm. They are highly professional, offer a seamless service from listing your property, to finding first class tenants, to arranaging key ...
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“Worst experience I have ever had from a letting agent....”

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Sep 11,2021
Minithumbdown
By: 'Ye Tao'
Sep 11,2021
0 people found
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I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because ...
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Southampton, SO15

Peterborough, PE1

Newport Pagnell, MK16


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