Liverpool North, Liverpool, L12
4.8/5, 318 reviews
96% recommended
96% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
97% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards



Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £545,000
Lettings 88% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
83 2 102 8 52 1 27 0 40 3
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Highly recommended....”

Share on :
Aug 13,2020
Minithumbup
Ruth
Joanne
By: 'Chris Jackson'
Aug 13,2020
0 people found
this helpful
Having contacted four agents in Liverpool to manage the letting of my property, only Northwood gave me the confidence I was looking for. Ruth and Joanna have been extremely helpful, professional and friendly, and have made the process easy, which I've really appreciated. I would ...
read full review
Was this helpful? Yes

“Ruth is always helpful, and has a very profes......”

Share on :
Aug 12,2020
Minithumbup
Ruth
By: 'Gretta Dunn'
Aug 12,2020
0 people found
this helpful
Ruth is always helpful, and has a very professional approach. Ruth is extremely knowledgeable, organised she is very reliable. Ruth is always nice when you speak to her. Does a great job!....
read full review
Was this helpful? Yes

“Lovely team of people who are always helpful ......”

Share on :
Aug 11,2020
Minithumbup
Rachel
Ruth
By: 'Davida Dutton'
Aug 11,2020
0 people found
this helpful
Lovely team of people who are always helpful and professional. Ruth Ledson is particularly knowledgeable amongst an extremely experienced staff....
read full review
Was this helpful? Yes

“Excellent rep of the company...”

Share on :
Aug 10,2020
Minithumbup
Christine
By: 'Rachele Youds'
Aug 10,2020
0 people found
this helpful
Very good, nice attitude and easy to ask some awkward questions about the property. Very professional, and wasn't afraid to say if she didn't know something as opposed to just saying something to get a sale, personally i like that and prefer someone but up ...
read full review
Was this helpful? Yes

“Excellent Service. Help let out my property p......”

Share on :
Aug 07,2020
Minithumbup
Ruth
Rachel
By: 'Letty Lam'
Aug 07,2020
0 people found
this helpful
Excellent Service. Help let out my property pain free, meet all the legal requirements and help arranging contractors to fix things whenever necessary. Very good communication....
read full review
Was this helpful? Yes

“Such a professional...”

Share on :
Aug 07,2020
Minithumbup
Joanne
By: 'Lynne rollinson'
Aug 07,2020
0 people found
this helpful
Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the market. However once I am ready I will be returning back to Joanne as she ...
read full review
Was this helpful? Yes

“This was the perfect property for us and Step......”

Share on :
Aug 07,2020
Minithumbup
Stephanie
By: 'Gary whelan'
Aug 07,2020
0 people found
this helpful
This was the perfect property for us and Stephanie has made it possible for us to move into it, she has been amazing from the start and never left us wondering always kept us up to date with what’s going on. Thank you very ...
read full review
Was this helpful? Yes

“The staff are fab, helped me be at ease when ......”

Share on :
Aug 06,2020
Minithumbup
Ruth
Stephanie
By: 'Lindsay Jones'
Aug 06,2020
0 people found
this helpful
The staff are fab, helped me be at ease when my application was taking a while and have been so nice through the whole thing. Im glad to have a home through northwood...
read full review
Was this helpful? Yes

“My Forever home...”

Share on :
Aug 06,2020
Minithumbup
Joanne
By: 'Sharon Rusk'
Aug 06,2020
0 people found
this helpful
Amazing service received from Jo she was very aware of my purchase needs and requirements and made the process simple and enjoyable she really cared about my journey. Thank you for everything Jo, I’m still beaming from ear to ear finding my forever home...
read full review
Was this helpful? Yes

“So far so good...... Thank you to Nathaniel ......”

Share on :
Aug 06,2020
Minithumbup
Nathaniel
Kathy
By: 'Donna Hayes'
Aug 06,2020
0 people found
this helpful
So far so good...... Thank you to Nathaniel for showing us around (more than once) and Kathy for arranging our viewings, with an additional shout out to Stephanie who has been patient with the application process so far. Fingers crossed we are successful in becoming ...
read full review
Was this helpful? Yes

“Very helpful and professional. I used Northwo......”

Share on :
Aug 05,2020
Minithumbup
Dean
Nathaniel
By: 'marianna fowles'
Aug 05,2020
0 people found
this helpful
Very helpful and professional. I used Northwood to rent a house during the pandemic and they have great measures in place around viewings and do their best to help you wherever they can. Amidst speaking to many agencies in my hunt for the perfect home, ...
read full review
Was this helpful? Yes

“Rental...”

Share on :
Aug 04,2020
Minithumbup
Stephanie
By: 'Alex West'
Aug 04,2020
0 people found
this helpful
All the staff at Northwood were extremely helpful but especially Stephanie who really went out of her to find me a property & kept me updated....
read full review
Was this helpful? Yes

“As a landlord I would certainly recommend Nor......”

Share on :
Aug 03,2020
Minithumbup
Ruth
By: 'Swapnil Wagle'
Aug 03,2020
0 people found
this helpful
As a landlord I would certainly recommend Northwood for the service received so far. Even in current circumstances the office was prompt with their response and were able to process the tenancy real quick....
read full review
Was this helpful? Yes

“Joanne, has been our sales advisor while sell......”

Share on :
Aug 01,2020
Minithumbup
Joanne
By: 'KEITH GALLAGHER'
Aug 01,2020
0 people found
this helpful
Joanne, has been our sales advisor while selling our property, during the time of valuation through to final exchange of contract, Joanne has always been there for advice and letting us no how the viewings went etc, i would highly recommend her and Norwood if ...
read full review
Was this helpful? Yes

“Incredibly helpful and informative...”

Share on :
Jul 31,2020
Minithumbup
Dean
By: 'Sian Carroll'
Jul 31,2020
0 people found
this helpful
Dean has been incredibly helpful in keeping me up to date throughout my application process to rent a property. He has been able to answer all my questions thoroughly and nothing has seemed too much bother. Highly recommended :)...
read full review
Was this helpful? Yes

“Spoke to Dean today, absolutely amazing gentl......”

Share on :
Jul 31,2020
Minithumbup
Dean
By: 'Stephanie dunne'
Jul 31,2020
0 people found
this helpful
Spoke to Dean today, absolutely amazing gentleman. Thoughtful, considerate and so helpful regarding my current situation. Attentive to detail regarding to my e mail to Northwood and literally could not do enough. Felt at ease and felt I was getting somewhere. Currently in a very ...
read full review
Was this helpful? Yes

“Friendly and Helpful Team...”

Share on :
Jun 03,2020
Minithumbup
Rachel
Mark
By: 'Michael'
Jun 03,2020
1 people found
this helpful
All of my correspondence with the Northwood Liverpool team has been handled promptly and professionally. The staff are friendly, helpful and approachable, and have been a great support throughout the whole process, and during my tenancy....
read full review
Was this helpful? Yes

“So far so good!...”

Share on :
Jun 02,2020
Minithumbup
Rachel
By: 'Ellie Beckwith'
Jun 02,2020
0 people found
this helpful
Been dealing with Northwood for the past few days regarding a rental property and have had no problems so far. Rachel has been very helpful in dealing with my application. Hopefully this is the start of a good relationship with Northwood. Thank you!...
read full review
Was this helpful? Yes

“The staff at Northwood West Derby have provid......”

Share on :
Jun 02,2020
Minithumbup
Joanne
Ruth
By: 'mark winstanley'
Jun 02,2020
0 people found
this helpful
The staff at Northwood West Derby have provided an excellent sales service. The valuation was very accurate and my property sold within three days from going on the market. The communication between both staff and myself was excellent and the advice given was superb and ...
read full review
Was this helpful? Yes

“Early days as a landlord under the guaranteed......”

Share on :
Feb 24,2020
Minithumbup
Rachel
Ruth
By: 'Si Albert'
Feb 24,2020
1 people found
this helpful
Early days as a landlord under the guaranteed letting service, so far I'm finding the team to be approachable and very professional. Special mention to Rachel for handling all the maintenance matters that she's inherited...
read full review
Was this helpful? Yes
By: Peter Bellamy
Mar 10, 2020
View all comments (1)
Thanks for your review it is much appreciated. Nice to hear that Rachel is providing a good service. ...

“Property Maintenance...”

Share on :
Feb 20,2020
Minithumbup
Rachel
By: 'Robert Harrison'
Feb 20,2020
0 people found
this helpful
I have used Northwood as my letting agent for over 10 years. For the last year Rachel Yeo has been my contact regarding property maintenance for which she has been excellent. Problems raised by the tenant have always been communicated quickly with any required work by ...
read full review
Was this helpful? Yes
By: Peter Bellamy
Mar 10, 2020
View all comments (1)
Robert, Thanks for your review. Very pleased to hear that Rachel is providing a great service. Feedback on staff is always appreciated. Best regards. ...

“I have used Northwood for the past 10 years r......”

Share on :
Feb 11,2020
Minithumbup
Ruth
By: 'Rob Jardine'
Feb 11,2020
0 people found
this helpful
I have used Northwood for the past 10 years renting out a property through them. In that time the team have been fantastic in managing my property. They are very professional, friendly, helpful and reliable. I have had problems with the house over the years and ...
read full review
Was this helpful? Yes
By: Peter Bellamy
Mar 10, 2020
View all comments (1)
Rob, Thanks for your review and recommendation. It's good to know that we are still providing a great service to you. Your business is much appreciated. Best regards. ...

“Property sale...”

Share on :
Jan 30,2020
Minithumbup
Joanne
By: 'Natalie Greenfield'
Jan 30,2020
0 people found
this helpful
“I met Joanne at a property I own over in Liverpool, I had a few agents out the same day but was pleasantly surprised how attentive Joanne was as most the other agents were in and out very quickly. I got a really good impression ...
read full review
Was this helpful? Yes

“Have dealt with Northwood for a number of yea......”

Share on :
Jan 29,2020
Minithumbup
Joanne
By: 'Jeanette Gallivan'
Jan 29,2020
0 people found
this helpful
Have dealt with Northwood for a number of years now. Joanne has been really helpful and efficient. I would highly recommend them...
read full review
Was this helpful? Yes

“As a buyer and seller...”

Share on :
Jan 29,2020
Minithumbup
By: 'louise'
Jan 29,2020
0 people found
this helpful
As a buyer I have contacted northwood about properties in the past. They were always very professional and welcoming which I have found recently is a contrast to other agents. They have impressed us so much we have decided to sell our house with them ...
read full review
Was this helpful? Yes
Staff picture Ruth
(51)
Staff picture Joanne
(40)
Staff picture Rachel
(37)
Staff picture Kathy
(26)
Staff picture Mark
(25)
Staff picture Peter
(23)
Staff picture Fran
(10)
Staff picture Julie
(5)
Staff picture Stephanie
(5)
Staff picture Dean
(3)
Staff picture Nathaniel
(2)
Staff picture Christine
(1)

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 6:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ


As Seen On

Get in touch with

Northwood

Branch - Liverpool North, Liverpool, L12