Liverpool North, Liverpool, L12
4.9/5, 555 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 184 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“We were incredibly disappointed with the service offered by Northwood ......”

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Mar 03,2017
Minithumbdown
By: 'Laura'
Mar 03,2017
0 people found
this helpful
We were incredibly disappointed with the service offered by Northwood and their knowledge of the property we rented on multiple occasions during our tenancy. To name a few... We were told the electric and gas were not on a meter when viewing the property but ...
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Comment on agent fees
They seemed high but are actually fairly standard I believe.
Was this helpful? Yes
By: Peter Bellamy
Mar 07, 2017
View all comments (1)
Laura, Thank you for your comments and I'm sorry that you experienced the issues that you did as a tenant. We welcome all comments, good or bad, to help improve our customer service levels. Regarding the metering, I can confirm that all gas and electric supplies are metered. I think you may be referring to the types of meters installed which are pre-payment rather than credit. This is not unusual and any debt can be easily dealt with by asking the supplier to re-set the meter. We explain t ...

“I spoke to Kathy when querying a letting I was ......”

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Jan 18,2017
Minithumbup
By: 'Jo'
Jan 18,2017
0 people found
this helpful
I spoke to Kathy when querying a letting I was interested in. She was very helpful and gave excellent advice in something I was unsure of and have never done before. I'll definitely come to northwood again!...
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“We have been a tenants with Northwood for over a ......”

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Dec 22,2016
Minithumbup
Ruth
Fran
By: 'Tomasz'
Dec 22,2016
0 people found
this helpful
We have been a tenants with Northwood for over a year and the staff, particularly Ruth, Fran and Mark, have been extremely helpful throughout the course of ours tenancy. Very nice and very friendly staff who look after their tenants. A great experience and I ...
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“Fast efficient and friendly,all the staff are helpful and ......”

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Dec 15,2016
Minithumbup
Joanne
By: 'George'
Dec 15,2016
0 people found
this helpful
Fast efficient and friendly,all the staff are helpful and welcoming,made me feel completely at ease dealing with the sale of my house, thanks a lot george....
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Comment on agent fees
Little high ?
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“We have been purchasing a property that has taken sevral ......”

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Dec 15,2016
Minithumbup
By: 'DAMIAN'
Dec 15,2016
0 people found
this helpful
We have been purchasing a property that has taken sevral months to complete due to legal issues. Amelia has been very persisant and I am sure The issues may not of been resolved without her input...
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“Professional service from Kathy, such a credit to Northwood. Would ......”

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Dec 09,2016
Minithumbup
By: 'Molly'
Dec 09,2016
1 people found
this helpful
Professional service from Kathy, such a credit to Northwood. Would recommend to anyone! Returned calls several times to arrange a viewing and update me of other properties.great service....
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“Jo was excellent, very professional in all her conversations with ......”

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Dec 06,2016
Minithumbup
Joanne
By: 'Billy'
Dec 06,2016
0 people found
this helpful
Jo was excellent, very professional in all her conversations with me. She recommended the property and arranged a viewing directly within minutes of leaving a previous viewing. Well that was it the house was perfect. Thanks Jo...
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“Fran helped us view and select our property which we ......”

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Dec 02,2016
Minithumbup
Fran
Fran
By: 'Rebecca'
Dec 02,2016
0 people found
this helpful
Fran helped us view and select our property which we lived in for 12 months. She was always so friendly, helpful and informative. Thanks for all of your help Fran, much appreciated!...
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Comment on agent fees
Fee's were slightly higher than other letting agents.
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“Mark was extremely helpful and professional. Explained everything and made ......”

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Dec 02,2016
Minithumbup
Mark
By: 'Kath'
Dec 02,2016
0 people found
this helpful
Mark was extremely helpful and professional. Explained everything and made process very easy. Spent time to make sure I was happy with everything. Kath Ritson...
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Comment on agent fees
Good
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“From the initial meeting and all the the sale of ......”

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Dec 02,2016
Minithumbup
Ruth
Joanne
By: 'DEE'
Dec 02,2016
0 people found
this helpful
From the initial meeting and all the the sale of our home we experienced no troubles or worries Joanne cane to do the evaluation and wads there when the key exchange took place Super service and just a small aside the house went on the ...
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Comment on agent fees
Felt a little high for 5 days work but what service!
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“I'm very happy with Emma and northwood we wanted to ......”

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Nov 30,2016
Minithumbup
By: 'Craig'
Nov 30,2016
0 people found
this helpful
I'm very happy with Emma and northwood we wanted to rent our first house and they have been very quick and helpful. We were always kept up to speed so we knew what was happening which made the process a lot less stressful....
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Comment on agent fees
Agents fees are very fair.
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“I have been dealing with Ruth at Northwood UK, for ......”

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Nov 22,2016
Minithumbup
Ruth
By: 'Jack'
Nov 22,2016
0 people found
this helpful
I have been dealing with Ruth at Northwood UK, for a number of years now. She goes above and beyond to rectify any maintenance issue and always strives to ensure the best outcome for tenant, landlord and contractor. Would highly recommend....
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“I rented a property with Northwood this year for 6 months. ......”

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Nov 21,2016
Minithumbup
By: 'Finola'
Nov 21,2016
0 people found
this helpful
I rented a property with Northwood this year for 6 months. Emma showed us around the property and helped us with filling out forms and arranging documents. The team was very polite and understanding with any issues we had. Thank you!...
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“Recently new to letting my property and have limited knowledge ......”

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Nov 21,2016
Minithumbup
Ruth
By: 'Lisa'
Nov 21,2016
0 people found
this helpful
Recently new to letting my property and have limited knowledge of the process at this stage and very impressed with my service from Ruth. Very prompt to reply and very clear and thorough with the answers. She is very professional and friendly and nothing seems ...
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“I have just sold a property and found Northwood to ......”

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Nov 09,2016
Minithumbup
By: 'Mrs'
Nov 09,2016
0 people found
this helpful
I have just sold a property and found Northwood to be very professional, friendly and made the selling of my property easier than I thought would be possible. I wouldn't hesitate to recommend them....
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Comment on agent fees
The agents fees were reasonable but I did think that would have already included vat
Was this helpful? Yes

“It was my first time using Northwood, their customer service ......”

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Jun 13,2016
Minithumbup
By: 'Cheryle'
Jun 13,2016
0 people found
this helpful
It was my first time using Northwood, their customer service was very good, staff were friendly and professional and kept me upto date with the sale of my property. I would defiantly recommend them....
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Comment on agent fees
good
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“I used Northwood to sell my property recently. I found ......”

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May 18,2016
Minithumbup
By: 'Helen'
May 18,2016
0 people found
this helpful
I used Northwood to sell my property recently. I found them to be very good and the staff were very helpful. I generally dealt with Cheryl and Tracey throughout my sale and found they were very professional and communicated well....
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Comment on agent fees
Agents fees were in line with others in the area.
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“I have recently moved using Northwood and I can honestly ......”

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Apr 11,2016
Minithumbup
Ruth
By: 'Very'
Apr 11,2016
0 people found
this helpful
I have recently moved using Northwood and I can honestly say they have been fantastic. They have kept myself & partner up to date on all aspects of the move & they have been very prompt with moving us in due to ourselves needed a quick move. ...
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Comment on agent fees
Good
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“Not one to usually go to the level of praising ......”

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Feb 01,2016
Minithumbup
By: 'Kate'
Feb 01,2016
0 people found
this helpful
Not one to usually go to the level of praising customer service but for this lady I definitely would any day! Made me feel very welcome instantly with a big smile, gave me all the help I could need and more. Great listener and has ...
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Comment on agent fees
11/10 Fantastic service.
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“Northwood have just sold my property for me. They were ......”

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Jan 26,2016
Minithumbup
By: 'Mrs'
Jan 26,2016
0 people found
this helpful
Northwood have just sold my property for me. They were very helpful and committed to selling the property. The property had been up for sale with another estate agent in the area who caused nothing but problems for me. Cheryle reassured me that Northwood would ...
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Comment on agent fees
The fees match other agents so good
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“I have just completed the purchase of a property through ......”

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Jan 23,2016
Minithumbup
By: 'Scott'
Jan 23,2016
0 people found
this helpful
I have just completed the purchase of a property through Northwood. I was helped through the sale by Amelia and she was fantastic through out. Amelia would always make time in order to help and make sure that I was happy with everything. I was ...
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“Northwood did a fantastic job at selling my mum's property. ......”

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Jan 18,2016
Minithumbup
By: 'fiona'
Jan 18,2016
0 people found
this helpful
Northwood did a fantastic job at selling my mum's property. Cheryle from the Westderby branch was very professional, knowledgeable and friendly. She dealt with all our queries in quick time and provided good honest advice. All the staff at the office were polite and very ...
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“Cheryle was extremely helpful during initial valuation process, she listened, ......”

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Jan 16,2016
Minithumbup
By: 'Nicki'
Jan 16,2016
0 people found
this helpful
Cheryle was extremely helpful during initial valuation process, she listened, and explained the process, costs and benefits. Cheryl's was also very straightforward, she did not try hard sell, which made us feel at ease. This was the main reason we chose to sell with Northwood. ...
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“Throughout my interactions Cheryle was flexible and helpful. Regularly giving ......”

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Dec 21,2015
Minithumbup
By: 'Maggie'
Dec 21,2015
0 people found
this helpful
Throughout my interactions Cheryle was flexible and helpful. Regularly giving formal and informal advice on issues relevant to both first timer and experienced landlords alike. Clear and concise with information given, making the process smooth and hassle free, I found her approachable and friendly attitude ...
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Comment on agent fees
As per general average.
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“It was my first time using Northwood and the customer ......”

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Dec 18,2015
Minithumbup
By: 'Kieran'
Dec 18,2015
0 people found
this helpful
It was my first time using Northwood and the customer service was excellent and Sharon was a big help, I would happy recommend Northwood to anyone who is looking for renting a property....
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“We rented a property for 2 years and half, during this ......”

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Dec 16,2015
Minithumbup
Ruth
By: 'Halil'
Dec 16,2015
0 people found
this helpful
We rented a property for 2 years and half, during this period all maintenance jobs were arranged on time, all calls and emails were replied on time. All staff of Northwood Lettings Liverpool, incl. South office are very professional, always ready to help and make tenants ...
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“Louise was a gem from start to finish! After initially ......”

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Nov 28,2015
Minithumbup
By: 'Andrew'
Nov 28,2015
0 people found
this helpful
Louise was a gem from start to finish! After initially running into a few problems regarding our application, she was completely sympathetic to our situation and a champion of our cause. We were recently approved to rent a lovely house in Wavertree, and had it ...
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Comment on agent fees
A fair price for the services provided.
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“Thankyou cheryl for absolutly everything you have 1 million percent gone ......”

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Nov 27,2015
Minithumbup
By: 'natalie'
Nov 27,2015
0 people found
this helpful
Thankyou cheryl for absolutly everything you have 1 million percent gone out of your way to help us in every way you could i coulnt reccomend you more to anyone xxxxx...
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“Amelia was very friendly and helpful when going through my ......”

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Nov 27,2015
Minithumbup
By: 'Mark'
Nov 27,2015
0 people found
this helpful
Amelia was very friendly and helpful when going through my purchase of my property. I would recommend her and would happily use her again if I was to buy another property. Thanks for all your help....
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“My overall experience with the agents specified has been very ......”

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Nov 25,2015
Minithumbup
By: 'Craig'
Nov 25,2015
0 people found
this helpful
My overall experience with the agents specified has been very good. Cheryle as well as other members of the team have done everything they can to assist me in selling my house I was always informed of viewings and given notice to be able to ...
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Staff picture Joanne
(135)
Staff picture Ruth
(84)
Staff picture Mark
(32)
Staff picture Rhea
(23)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12