Liverpool North, Liverpool, L12
4.9/5, 555 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 184 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Joanne is friendly and super efficient...”

Share on :
Jan 10,2020
Minithumbup
Joanne
By: 'Sharron'
Jan 10,2020
0 people found
this helpful
Joanne is friendly and super efficient my house was on the market got viewing and an offer within days would definitely recommend her and the team to anyone thinking of using an estate agent...
read full review
Was this helpful? Yes

“Big shout to Steph - Thankyou for helping me ......”

Share on :
Dec 24,2019
Minithumbup
By: 'Michael'
Dec 24,2019
0 people found
this helpful
Big shout to Steph - Thankyou for helping me through the whole process in getting my lovely rental property couldn’t of done it without you! Steph is not only very professional but a pleasure to deal with and an asset to Northwood in my ...
read full review
Was this helpful? Yes

“After a miserable experience trying to sell m......”

Share on :
Dec 20,2019
Minithumbup
Joanne
By: 'Kerry'
Dec 20,2019
0 people found
this helpful
After a miserable experience trying to sell my home with a different estate agent I mover over to Northwood and met Joanne. Joanne was like a breath of fresh air , she was polite professional and helpful at all times. Joanne is very knowledgeable about the ...
read full review
Was this helpful? Yes

“Joanne came out to value my mums house recent......”

Share on :
Dec 18,2019
Minithumbup
Joanne
By: 'Lynne'
Dec 18,2019
0 people found
this helpful
Joanne came out to value my mums house recently after we had to place my mum into a home. This was a very stressful time for me and my family but she made the process so much easier. I would not hesitate to use Northwood ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Dec 18,2019
Minithumbup
Joanne
By: 'Gemma'
Dec 18,2019
0 people found
this helpful
Joanne recently handled the sale of my mum's house. She was very professional and really helped my mum with the process. The sale went through smoothly thanks to Joanne's help. Would recommend Joanne if you are looking for a professional and reliable agent....
read full review
Was this helpful? Yes

“Always a great service, pleasant and professi......”

Share on :
Dec 18,2019
Minithumbup
By: 'Keith'
Dec 18,2019
0 people found
this helpful
Always a great service, pleasant and professional - sounds as if she’s really enjoying her job. Rachel brightens up the day ....
read full review
Was this helpful? Yes

“I have been using this branch for a number of......”

Share on :
Dec 14,2019
Minithumbup
Ruth
By: 'Richard'
Dec 14,2019
0 people found
this helpful
I have been using this branch for a number of years and have always found Ruth and the team very helpful....
read full review
Was this helpful? Yes

“Northwood Liverpool highly recommended...”

Share on :
Dec 08,2019
Minithumbup
Ruth
By: 'Jamie'
Dec 08,2019
0 people found
this helpful
Ive just started a tenancy with Northwood Liverpool and can highly recommend them, each person ive dealt with has been very helpful. Rachel went through all the paperwork in a friendly and professional manner, and I'm sure she will deal with any issues that may ...
read full review
Was this helpful? Yes

“Been renting through Northwood for 3 years an......”

Share on :
Dec 06,2019
Minithumbup
Fran
By: 'Jemma'
Dec 06,2019
0 people found
this helpful
Been renting through Northwood for 3 years and just recently vacated my property. I have had a pleasant experience and found they are always able to answer my queries promptly. I have had many dealings with Fran and appreciate all her support and advice on the ...
read full review
Was this helpful? Yes

“Great service so far...”

Share on :
Dec 05,2019
Minithumbup
Ruth
By: 'Si'
Dec 05,2019
0 people found
this helpful
It's early days but so far the service has been great. The team has been a pleasure to work with and the communications have been first class at every stage. Long may things continue in this way! Great work, well done and thank you Northwood ...
read full review
Was this helpful? Yes

“I have recently sold my house through Northwo......”

Share on :
Dec 05,2019
Minithumbup
Joanne
By: 'Debbie'
Dec 05,2019
0 people found
this helpful
I have recently sold my house through Northwood West Derby branch. I have been very pleased with the service received by the staff especially Kathy who has been amazing. I would highly recommend this company fir selling your property....
read full review
Was this helpful? Yes

“I have just purchased a property through nort......”

Share on :
Dec 05,2019
Minithumbup
By: 'Sandra'
Dec 05,2019
0 people found
this helpful
I have just purchased a property through northwoods and cannot praise them enough. I would recommend them to anyone and the staff in westderby branch have been amazing. I would like to give Kathy a special mention because I have been really stressed buying a ...
read full review
Was this helpful? Yes

“Having been an Estate Agent myself, I was sur......”

Share on :
Dec 05,2019
Minithumbup
By: 'Justin'
Dec 05,2019
0 people found
this helpful
Having been an Estate Agent myself, I was surprised by the poor service that most other estate agents gave in Liverpool. However, this is not the case with Northwood. Kathy made everything a great experience - from arranging viewings, placing an offer, right through to ...
read full review
Was this helpful? Yes

“Made initial contact with Northwood as not ha......”

Share on :
Nov 28,2019
Minithumbup
Joanne
By: 'T'
Nov 28,2019
0 people found
this helpful
Made initial contact with Northwood as not had a great experience with other estate agents. Joanne Smith gave us a lot of advice in selling our house and we have had many viewings with really positive feedback and results. The Northwood staff have been tremendous ...
read full review
Was this helpful? Yes

“Responsive and supportive...”

Share on :
Nov 27,2019
Minithumbup
Joanne
By: 'Lynsey'
Nov 27,2019
0 people found
this helpful
I am in the process of purchasing a property that is up for sale with Northwood. Jo and Kathy have been fantastic! Supportive, patient and responsive. Excellent service and really grateful for their help....
read full review
Was this helpful? Yes

“Guaranteed Rent scheme...”

Share on :
Nov 25,2019
Minithumbup
Joanne
Ruth
By: 'John'
Nov 25,2019
0 people found
this helpful
We are currently in the process of entering our property into Northwood's Guaranteed Rent scheme. So far both Ruth and Jo have been great at explaining the process, handling our queries and keeping us up to date with what's going on in terms of viewings ...
read full review
Was this helpful? Yes

“Selling a property through Northwood has been......”

Share on :
Nov 22,2019
Minithumbup
By: 'Doreen'
Nov 22,2019
0 people found
this helpful
Selling a property through Northwood has been a long and arduous task, BUT all delay was down to a legal problem outside the sale with our solicitors and not due to any actions by Northwood. I can only thank Kathy Gowland at Northwood for her ...
read full review
Was this helpful? Yes

“I contacted Northwood having failed to sell m......”

Share on :
Nov 22,2019
Minithumbup
Joanne
By: 'Billy'
Nov 22,2019
0 people found
this helpful
I contacted Northwood having failed to sell my property with another agent . Joanne from Northwood met us at the property, gave us some really good advice on what we could do to help sell the property , we followed her advice and within a few weeks ...
read full review
Was this helpful? Yes

“Well impressed with Northwood’s guaranteed re......”

Share on :
Oct 17,2019
Minithumbup
By: 'Gerard'
Oct 17,2019
0 people found
this helpful
Well impressed with Northwood’s guaranteed rent scheme. As a landlord in Liverpool it’s our first venture into the world of guaranteed rent. After meeting with peter from the west derby branch my main thought was would the rent still be paid to me ...
read full review
Was this helpful? Yes

“Exceptional service from a great team!!...”

Share on :
Oct 15,2019
Minithumbup
By: 'Shaji'
Oct 15,2019
0 people found
this helpful
Right from the beginning we feel very personal to everyone in the office. Esply great great service from Peter. He is amazing. Thanks to everyone at Allerton office for helping us to put our property on rent....
read full review
Was this helpful? Yes

“I recently used Northwood Liverpool office to Rent and Fully Manage my Apartment...”

Share on :
Aug 08,2019
Minithumbup
Ruth
By: 'Lisa'
Aug 08,2019
0 people found
this helpful
I recently used Northwood Liverpool office to rent my apartment. From first contact with Northwood, I found them to be efficient, professional and all the team members I have dealt with have been a pleasure to deal with. I was interested in their Rent Guarantee ...
read full review
Was this helpful? Yes
By: Jackie annesley
Dec 17, 2019
View all comments (1)
Only just with northwood for a short time, they put my property up for sale and the service i have received has been excellent from Joanne Smith she has been professional right through i would highly recommend northwood estate agents to anyone wanting to sell their property, thank you once again Joanne x ...

“A Big Thank You to Kathy Gowland...”

Share on :
Aug 08,2019
Minithumbdown
By: 'Elizabeth'
Aug 08,2019
0 people found
this helpful
I would just like to say a big thank you to Kathy Gowland from the West Derby Office for all her assistance in arranging a viewing for a property we are interested in . Kathy was attentive and extremely helpful in contacting the vendor and arranging ...
read full review
Was this helpful? Yes

“I have found Northwood Estate Agents in West ......”

Share on :
Jul 02,2019
Minithumbdown
By: 'Dawn'
Jul 02,2019
0 people found
this helpful
I have found Northwood Estate Agents in West Derby to be one of the best Estate agents I have dealt with. As a landlord it is important to have a good relationship with the agent managing your property. I had a problem with inept work ...
read full review
Was this helpful? Yes

“I will have to give the staff at Northwood a......”

Share on :
Jun 24,2019
Minithumbup
Ruth
By: 'T'
Jun 24,2019
0 people found
this helpful
I will have to give the staff at Northwood a 5 star for being accommodating, professional, helpful and exemplary customer service delivery. I tried various estate agents however Northwood are far the best of the bunch. I would like to say a big thank you to ...
read full review
Was this helpful? Yes

“brilliant service...”

Share on :
Jun 20,2019
Minithumbup
By: 'natalie'
Jun 20,2019
0 people found
this helpful
Brilliant service throughout entire process of letting my new property. This was my first time renting and Emma helped me with all my queries I had with no hesitation, her knowledge was on point. I would highly recommend using this agent....
read full review
Was this helpful? Yes

“Mr...”

Share on :
Jun 19,2019
Minithumbup
By: 'Sherry'
Jun 19,2019
0 people found
this helpful
Good service from Northwood,i had couple of maintenance issues which i reported to Rachel and she sorted out straightaway and with the right attitude.very helpful.Same service expecting in future too....
read full review
Was this helpful? Yes

“Very helpful and professional...”

Share on :
Jun 14,2019
Minithumbup
By: 'Mrs'
Jun 14,2019
0 people found
this helpful
Although, unfortunately my property has not been sold, I have had very helpful and professional service from both Ellie-May and Joanne....
read full review
Was this helpful? Yes

“Excellent customer service...”

Share on :
Apr 23,2019
Minithumbup
Ruth
By: 'Tom'
Apr 23,2019
0 people found
this helpful
I would like to thank Ruth for her help guidance and advice in relation to me wanting to sign up for the guaranteed rent scheme, her honesty and integrity shone through Thank you Ruth Tom and family...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Debbie Earp
Jun 11, 2019
View all comments (2)
I would like to thank Joanne Smith for her help guidance and advice in relation to me wanting to sell my house. I would also like to thank Kathy in her guidance and advice on the offer I have had and help in helping arrange viewings. I have spoke to number of staff and they are all very helpful and would recommend Northwood to anyone wishing to sell their property. ...

“Very good service...”

Share on :
Apr 19,2019
Minithumbup
By: 'KD'
Apr 19,2019
0 people found
this helpful
I am both impressed and grateful for the swift response and actioning of some repair works that needed doing at the property I am renting. I would certainly recommend Northwood to other prospective tenants as they are very good at replying to queries and writing ...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
KD, It's great to hear that Rachael was able to help you so quickly. Thanks for your review. ...

“would recommend 100%...”

Share on :
Apr 17,2019
Minithumbup
Joanne
By: 'patsy'
Apr 17,2019
0 people found
this helpful
very helpful and efficient. thanks jo, cathy and ellie for all the help and support that they gave us through a very stressful time. a special thanks to cathy for going above and beyond of what she had to do. would recommend 100%...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Patsy, Thanks for your kind review. I'm really pleased that Cath and the sales team were able to help. ...
Staff picture Joanne
(135)
Staff picture Ruth
(84)
Staff picture Mark
(32)
Staff picture Rhea
(23)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



Get in touch with

Northwood

Branch - Liverpool North, Liverpool, L12